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Today’s Plan
• PART 1:                  • PART 2:
  A look at the role of      Crowd-source an
  email marketing in         integrated email,
  today’s mobile, social     mobile and social
  and local world.           campaign.
5 Goals
1. Some new ideas of how companies are integrating
   email, social and mobile marketing
2. A clear example of how you can build an integrated
   programme or advance your current programmes.
3. Thoughts on how to measure success in this new
   marketing mix.
4. A list of common obstacles you may face as you
   move forward and how to overcome them.
5. €25 in your pocket.
When is social media
   going to kill
 email marketing?
Marketing
The World Has Changed
   ^
Mobile Apps are Exploding


25 billion downloaded by 2015




                       Juniper Research
Buzz




ROI
What about the
2,000,000,000
   people…
Radacati Group
Social vs Email




  Conversation         Conversion

Email drives the ROI in Mocial
Automation & Triggers
                          Welcome


      Purchase                               Cart / Browse
    Anniversary /
   Happy Birthday                           Abandonment




                        Nurture
                       & Convert                       Order
Bounceback                                         Confirmation /
                                                     Shipping




             Product Review          Customer
                Requests            Satisfaction
Email marketers must
adopt, adapt and improve.
Mobile

         Social

         Local


“mo + ci + al”
Email Marketing in a Mocial World

             Integration

          Context/Design

           Humanisation

       Automation / Triggers
So what is the current / future
state of “mocial” marketing?
 500 Silverpop clients

 April 2011
 Use of social, mobile,
local and email channels
How integrated are your marketing programmes
       across email, social and mobile?
        N/A    Yes   Not at all    Somewhat


                        7%
  75%                         13%
  Yes /
Somewhat
                                  18%
              62%
For which social media channels does your
                  company have a presence?

           Twitter                                   45%

         Facebook                                    44%

          YouTube                              39%

          LinkedIn                     29%

Foursquare/Gowalla    4%

                     0%    10%   20%     30%     40%       50%
Do you have an email opt-in form
                on your Facebook page?
      Yes    No plans to add     N/A         Plans to add



  48%:                         10%
Have/Plan
  to add       38%
                                       22%




                           30%
Transition: Share>Find>Follow>Like
78% Including Social Links in Emails




                             Internet Retailer
                                 500 Study
Do You Offer Email Opt-in with SMS
           Yes     Plan to offer   N/A   No plans to offer


                                   6%
                                         13%

 81%             44%
  say
 No or
No Plans                                 37%
Get out your phones



Text to 12345

 ABCD ADD
 [your email
   address]
SMS Text to Email Opt-in



            Point
Events       Of      Billboards
          Purchase
Impact on Email Marketing

         Integration

       Context/Design

        Humanisation

    Automation / Triggers
Going Mobile / Design OVERLOAD
Where is My Email Being Read?
Context Means…
Scannable

Singular calls to action

Larger fonts

Single columns

Bullet-proof / large CTA buttons

Design for touch
The New Design Challenge


Old mouse       New mouse
Do Your Emails Have the Touch?




                Source: StyleCampaign.com, Litmus
Impact on Email Marketing

         Integration

       Context/Design

        Humanisation

    Automation / Triggers
Old Rule:
Sell the sizzle, not the steak.
New Rule:
Educate with grilling tips, recipes
        and wine pairing.
Let Customers Do the Selling
        30% lift in key metrics!
Get Real.
Get Human.
Add Value.
Impact on Email Marketing

         Integration

       Context/Design

        Humanisation

    Automation / Triggers
Social is the New Broadcast
Try Doing this with Social Media
Nurture



   Highly
                             Transactional
Personalised


                 Email’s
                Strengths
Triggered off
 Behaviour                     Dynamic



                  Campaign
                    Tracks
Low Volume, High ROI
Volume of Emails sent        Email Generated Revenue

               4.1%
               Triggered
               Campaigns



                           40.2%
                           Triggered
                           Campaigns
Email Marketing
is Healthier than ever.
And social, local and mobile make
   it more powerful than ever.
What are you doing to
advance your email programme
   in a world gone mocial?
Questions before we move on?
PART 2: Workshop Session

   Less of me. More of you.
About Silverpop
• 1,600+ customers
• Across 38 countries
• >2B email messages sent
  per month across our
  customer base
• Resource Centre
  at silverpop.com
   –   White papers
   –   Webinars
   –   Blogs
   –   Case studies
   –   Newsletters
• Presentations on SlideShare
   – www.slideshare.net/Silverpop



                                New Study:
                      Top 100 UK Retailers Tracking Study
Thank you for your time!
       Tweets: @rlevans
    revans@silverpop.com

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Integrating social media into email marketing