Se ha denunciado esta presentación.
Utilizamos tu perfil de LinkedIn y tus datos de actividad para personalizar los anuncios y mostrarte publicidad más relevante. Puedes cambiar tus preferencias de publicidad en cualquier momento.
Cargando en…3
×
1 de 11

8 ways to keep your social media joined-up across channels

  1. 1. 8 ways to keep your social media joined-up across channels Simon Preece Twitter: @simonlp
  2. 2. #1 Keep your messages consistent
  3. 3. #2 Be authentic in helping customers pre and post shop
  4. 4. #3 Proactively look for emerging areas of dissatisfaction
  5. 5. #4 Delight consumers during their customer journey
  6. 6. #5 Engage customer service early
  7. 7. #6 Get setup to incorporate insights
  8. 8. #7 Creatively answer audience questions
  9. 9. #8 Always empathise with the customer
  10. 10. Three themes… • The importance of social media governance. • The power of autonomy in customer service/ community management. • The need to have empathy with your customers’ mindset.
  11. 11. Questions? Simon Preece Twitter: @simonlp simon@slpconsulting.co.uk www.slpconsulting.co.uk

×