Learn how end users experience your apps and get in-depth understanding of problems affecting real users. Analyze app performance from every aspect.

1. Getting Started with Site24x7
Real User Experience
Monitoring
Site24x7 Webinar, 25th Nov 2015

2. • Introduction to Site24x7
• What is Real User Monitoring (RUM) monitoring?
• RUM for Desktop, tablet, Mobile Web and Native Mobile Apps
• Importance of RUM in End user experience monitoring
• RUM Setup, features and functionalities
• APM Insight integration - from the users click, to back end process
• How Site24x7 RUM differs from others?
• Best practices
Agenda

3. Introduction - Who we are?
Zoho Corp - Established in 1996 - Software. It's our Craft!
13 Millon Users
90,000+ Enterprise Companies
25,000+ Deployments
by telecom service
providers worldwide

5. End user experience monitoring
• Flavors of End User Experience Monitoring
• Synthetic (Active)
• Real User Monitoring (Passive)
• Synthetic Monitoring
• Monitoring from a controlled environment
• Real User Monitoring (RUM)
• Real time customer emotion performance & analytics

6. > Synthetic
- Uptime
- Performance
- Transaction
> Real User Monitoring (RUM)
- Real time customer emotion
- Performance
- Analytics
Synthetic vs Real User Monitoring

7. What is Real User Monitoring (RUM) ?
• Real User Monitoring is a Performance Monitoring software for
desktop, mobile, web and native mobile applications (iOS &
Android), from real user's perspective
• It is not just an analytics tool, even though it does collect analytics
metrics and analyze data
• It is used to gain visibility into how the application is behaving,
troubleshoot performance problems and fix them even before an
user actually complains about it

8. Architecture

9. • Generate a small JavaScript snippet
• Install it to the header or footer part of the HTML code of the web
application that needs to be tracked
• Once users access the applications via various browsers from
different platforms and devices, the browsers capture and send
application performance metrics
How to setup RUM for Web?

10. Configuration Snapshot
Step 1
Step 2
Step 3

11. How it works?

12. • User Browser Metrics
• Internet Explorer, Chrome, Firefox, Android browser, Safari, etc.
• Performance insight into various platforms
• Desktop, Tablet, Mobile
• Monitor individual Web Transactions
• Page Rendering, Document Processing and Downloading
• Complete Web Page Life Cycle Metrics
• Redirection time, DNS resolution time and connection time
• Segment performance by ISPs
Real User Monitoring Metrics| Global Performance Visibility

13. • Internet Explorer 9 and above
• Firefox 31 and above
• Chrome 31 and above
• Safari 8
• Opera 25 and above
• Android Browser 4.1 and above
• Chrome for Android 39
Supported Browsers

14. IT Admin Summary

15. Developer Summary

16. Web Transactions

17. Browser Performance

18. Global Response Time

19. Device Performance

20. ISP Performance

21. RUM Functionalities
• Track web transactions
• Track AJAX requests
• Response time split-up
• Front end (Browser) optimization
• Native Mobile App optimization

22. Tracking Ajax Calls
• Track Ajax calls to get deeper into your browser code
• Track multiple Ajax requests from a single page
• Ajax calls - Throughput, Response time, Component split up

23. • MVC - Model View Controller - is an emerging framework technology
- used in client development
• RUM enables users to collect metrics and monitor the performance
of web applications that are built in MVC framework
• You get response time, throughput, and component split up for these
new client frameworks too
Tracking MVC framework

24. • Integrating APM Insight with RUM, captures and displays the
application's performance
• Click on the browser
• Time taken for the response
• Backend time taken in processing the transaction
• Integrated Browser time and the Server time helps in analyzing the
metrics together
• Individual transaction's performance is also tracked from browser
click to browser display of response
Front End and Back End Experience

25. Overview

26. Web Transactions

27. Web Transactions

28. RUM Analytics

29. • Tightly integrated front end through back end visibility by integration
of Site24x7 APM Insight and Site24x7 RUM
• Tracks any MVC framework based js clients like
• angular js, ember.js and many more
• Tracks AJAX requests
• Track Web and Native Mobile Apps
• Competitive pricing
How Site24x7 RUM differs?

30. Site24x7 Pricing

31.  Use RUM information to better inform your Web/mobile development
road maps
 Determine if code changes or architectural/infrastructure changes
had the desired efforts or cause errors and/or performance
degradations for your users
 Set the right Apdex score to understand the user's experience
globally
 Learn the performance of you webpage on different browsers
Best practices

32. What types of Applications would you want to do Real User
Monitoring for?
a) Primarily Internet Web Applications
b) Primarily Internal Applications used by office employees
c) Both are equally important
Please use the chat option in the webinar to type in our answer or send a mail to
webinars@site24x7.com with subject "RUM webinar"
A quick question to our users

33. Site24x7 Customers across the Globe

34. Knowledge Base : https://support.site24x7.com/portal/home
Phone
USA : +1 408 352 9117
AUS : +61 280 662 895
UK : +44 203 564 7893
IND : +91 44 67447070 (Extn : 7273)
Site24x7 Product Queries : support@site24x7.com
Site24x7 Sales Queries : sales@site24x7.com
Chat with us : https://www.site24x7.com/chat
Forums : https://forums.site24x7.com/
Email
Connect with us

35. Visit our website for upcoming webinars
https://www.site24x7.com/webinars.html
Thanks