What if you could simplify the operational challenges of delivering coordinated and home health care? See how Skedulo enabled Johns Hopkins International, New Jersey Respiratory Associates, and HealthStrong Australia streamline their scheduling and dispatch operations—and connect patient and provider data—to create greater efficiency and better care delivery.

1. Simplify Operations for Coordinated
and Home Health Care

2. Simplify Healthcare Ops | Agenda 2
01 Top Operations Challenges
02 Case Study: Johns Hopkins International
03 Case Study: NJRA
04 Action List for Healthcare IT Leaders
Agenda
Senior Director Product Marketing
Marie Francis

3. Top Challenges for
Health IT and Operations
Simplify Healthcare Ops | Top Challenges 3
S I M P L I F Y O P S F O R C O O R D I N AT E D AN D H O M E C AR E
1. Centralizing and syncing data about patients,
providers and other stakeholders
2. Matching the best available providers to the
patients while optimizing for business priorities
3. Supporting mobility within the context of the
organization

4. Johns Hopkins Medicine International
Simplify Healthcare Ops | Johns Hopkins International Case Study 4
C AS E S T U D Y
- Provides white-glove concierge service and care coordination for
patients traveling to Johns Hopkins from outside the U.S.
- Caters to medical needs, individual preferences and cultural,
linguistic and religious expectations of international patients
- More than 200 care experts from 30+ countries

5. Challenge: Connect Patients, Care Coordinators and
Systems within JHU Hospital
Simplify Healthcare Ops | Johns Hopkins International Case Study 5
C AS E S T U D Y
30
Dispatchers
60,000
Appointments
per year across JHU
Campus
200
Care coordinators,
concierges and
translators
Mobility
Pagers, missed
appointments, and
excessive costs
Connect
To Salesforce and
Johns Hopkins
Hospital’s EHR

6. JHI Customer Journey
Simplify Healthcare Ops | Johns Hopkins International Case Study 6
PAT I E N T E X AM P L E
- Hadima is a Somali patient visiting cardiology
specialists at Johns Hopkins
- Requesting concierge and interpretation services
- Requirements & Preferences:
• Only women
• Prefers Somali, can work in Arabic
• Knowledge of cardiology department
• Experienced, white-glove support

7. JHI Uses Mobile Workforce Management to
Simplify Complex Scheduling and Dispatch
Simplify Healthcare Ops | Johns Hopkins International Case Study 7
C AS E S T U D Y
EHR
in

8. JHI Results with Skedulo
Simplify Healthcare Ops | Johns Hopkins International Case Study 8
C AS E S T U D Y
+55%
Appointment-to-
resources ratios
-45%
Appointment no
shows and
cancellations
+80%
Matched allocation
accuracy
Mobile Access
Support JHI
providers on the go
Costs down
Lower costs of
temporary resources

9. New Jersey Respiratory
Associates (NJRA)
Simplify Healthcare Ops | NJRA Case Study 9
C AS E S T U D Y
- Serves skilled nursing facilities (SNFs) with a 24/7
need for respiratory therapy on demand
- More than 100 SNF customers in upstate New
Jersey
- Respiratory therapy, education, equipment
support plus programs for specialty respiratory
products and services.

10. Challenge: Speed and Simplify NJRA Scheduling
Plus Same Day Updates On the Go
Simplify Healthcare Ops | NJRA Case Study 10
C AS E S T U D Y
Mobile Team
Each therapist
visiting 5 – 8
facilities per day
One Month Lag
Monthly faxes to
update patient
records
Data Black Box
Spreadsheets and
email blocking data
and growth
On Demand
Agility to meet 24/7
commitment to
clients

11. NJRA Mobile Use Case
Simplify Healthcare Ops | NJRA Case Study 11
C AS E S T U D Y
- One system for two groups of users
• Respiratory therapists
• Technicians
- Logic-based scheduling and dispatch
• Locations and routing
• Support for multiple patients per
visit
- Centralized and connected data
• Custom forms and photo capture
with specific rules
• Automatic sync to patient record
• Offline

12. Simplify Healthcare Ops | NJRA Case Study 12
“Our ability to schedule efficiently is necessary to
provide high-quality care and service … We were
shocked to see the effect Skedulo had in enabling
us to do more with less. These benefits extended
beyond just our mobile workforce. We saw greater
efficiency in our back-office operations, invoicing, and
sales.”
Greg Pino, VP Operations and Sales, NJRA
NJRA Results with Skedulo
C AS E S T U D Y
Accounts per therapist
+33%
+20% Business growth every
year for 3 years
One system to schedule
same day to six months
Faster, centralized data
unlocked business growth

13. What Healthcare IT Can Do
Simplify Healthcare Ops | Action List for Healthcare IT 13
AC T I O N L I S T
1. Evaluate tech stack and integrations
1. How many collection points for data
2. How do they connect (if at all)
2. Evaluate mobility in your organization
1. Not about distance travelled
2. Who is at a desk and who is on the go
3. Get off paper and point solutions

14. Skedulo
Simplify Healthcare Ops | About Skedulo 14
I N T E L L I G E N T M O B I L E W O R K F O R C E M AN AG E M E N T
- Native solution to Salesforce &
ServiceNow
- Independent platform connects to any
system
- 100% HIPPA compliant
- Web app + mobile app to connect your
team at HQ with your mobile workers in
the field
• Workforce Management
• Scheduling & Dispatching
• Mobile Work Execution
• Communication & Collaboration

15. Book a demo
See how Skedulo can help!