Informations, robots and humans

•

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Design the new customer experience using artificial intelligence and robot process automation

Informations,
robots and humans

The next wave
Human
expectations
Technological
opportunities
Corporate
transformation
Past Now Soon Tomorrow Future
ARTIFICIAL
INTELLIGENCE
WEB
MOBILE
SMAC
ROBOTICS

The next wave
Human
expectations
Technological
opportunities
Corporate
transformation
Opportunity
space
ARTIFICIAL
INTELLIGENCE
WEB
MOBILE
SMAC
ROBOTICS

IN THE LAST TWO YEARS
The transformation challenge

HUMAN EXPERIENCE
PRODUCTS & SERVICES
PLATFORMS
PROCESSES & ORGANIZATION
TOOLS
HUMAN EXPERIENCE
TRASFORMING
from human
to human
by technology

Agents
Clients
Devices
and
channels
Processi di supporto
New smart services for the customer
Agent empowering
Robot process automation
Line of
interaction
Line of
visibility
Backoffice
TRASFORMING
the service
delivery model

THE BIG CHALLENGE
IA 
collaboration

RPA
Adapting services
(smart)
Machine learning
systems
human robot interaction
IA

Push
“take a look”
Pull
“can you”
information discovery
through agent in corporates

THE ISSUE
Acceptation in
making technology
a partner

Thank you
@lucamascaro
www.sketchin.ch

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A high-level shout out to the latest trends emerging in technology across hardware, software, mobile and platform. Predictions on how these trends will evolve in 2016. Further reading: Virtual Reality: http://www.roadtovr.com/ Google Cardboard education initiative: https://www.google.com/edu/expeditions/ Microsoft Hololens: https://www.microsoft.com/microsoft-hololens/en-us Google ATAP (Projects Tango, Jacquard and Soli): https://plus.google.com/+GoogleATAP/videos Fitbit: http://www.fitbit.com/au Pebble: https://getpebble.com/ Apple Watch: http://www.apple.com/au/watch/ Facebook’s DeepFace: https://research.facebook.com/publications/480567225376225/deepface-closing-the-gap-to-human-level-performance-in-face-verification/ Google’s image recognition research: http://googleresearch.blogspot.com.au/2015/06/inceptionism-going-deeper-into-neural.html Microsoft’s How Old experiment: https://how-old.net/themagic Skype Translator Preview: http://www.skype.com/en/translator-preview/ Android Auto: https://www.android.com/auto/ Gogoro: https://www.gogoro.com/smartscooter/customize Tesla: http://www.teslamotors.com/en_AU/ Slack: https://slack.com/ Trello: https://trello.com/ Mobile statistics: http://www.kpcb.com/internet-trends

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Welcome in the Exponential Age

Welcome in the Exponential Age

Design and Crypto - The road to mass adoption

Design and Crypto - The road to mass adoption

Design and Crypto - The road to mass adoption

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Angeli e demoni - Alessandro Galetto

Angeli e demoni - Alessandro Galetto

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Designing the Future of Bank Experience - A journey through the organisationa...

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UXCON16 / From User Experience to Human Experience (with the help of AI) / Hu...

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UXCON16 / Intro / Chris Noessel

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Informations, robots and humans

1. Informations, robots and humans

2.

3.

4. The next wave Human expectations Technological opportunities Corporate transformation Past Now Soon Tomorrow Future ARTIFICIAL INTELLIGENCE WEB MOBILE SMAC ROBOTICS

5. The next wave Human expectations Technological opportunities Corporate transformation Opportunity space ARTIFICIAL INTELLIGENCE WEB MOBILE SMAC ROBOTICS

6. IN THE LAST TWO YEARS The transformation challenge

7. HUMAN EXPERIENCE PRODUCTS & SERVICES PLATFORMS PROCESSES & ORGANIZATION TOOLS HUMAN EXPERIENCE TRASFORMING from human to human by technology

8. Agents Clients Devices and channels Processi di supporto New smart services for the customer Agent empowering Robot process automation Line of interaction Line of visibility Backoffice TRASFORMING the service delivery model

9. THE BIG CHALLENGE IA  collaboration

10. RPA Adapting services (smart) Machine learning systems human robot interaction IA

11. Push “take a look” Pull “can you” information discovery through agent in corporates

12.

13. THE ISSUE Acceptation in making technology a partner

14. Thank you @lucamascaro www.sketchin.ch