1. Skye Dodd
2314 Academy Circle West Apt. 107 Kissimmee, FL 34744
doddsa61@suny.oneonta.edu 407-716-9911
Professional Summary:
Motivated individual with over ten years’ experience in the guest service industry. Has become recognized for excellent
quality work, perseverance, and leadership skills. Highly focused. Bright individual who excels at observing,
communicating, and problem-solving in fast paced environments.
Employment History:
Front Desk Agent Lake Buena Vista, Florida
Sheraton Vistana Resort May 2015-Present
 Checking guests in for Timeshare presentations
 Making confirmation calls to guests approximately one hour before their presentation
 Rescheduling guests who were unable to attend at previously agreed upon time
 Directing guests to different areas of the resort, as well as the greater Orlando area
 Driving guests in golf cart to areas around the resort
 Replenishing all materials needed to ensure successfulcheck-in process
 Developing an entire training program for future agents to be trained more consistently
 Working with other departments to ensure all guests concerns and needs were met
 Taking initiative during guests situations to solve all problems in a timely manner
Attractions Operations Trainer Orlando, Florida
Universal Orlando Resort January 2014-April 2015
 Taught new hires and transfers how to complete all job responsibilities safely and efficiently
 Completed tasks such as making copies, printing paperwork, and organizing office and training material
 Developed severalguest service projects as guest service representative for the team to participate in which have
raised the g-serve score
 Addressed any guest situation as if I were the lead on duty
 Problem solved during downtimes, as well as during staffing issues
 Assisted leads with opening checklists, rotation building, and all closing procedures
 Practiced all proper BBP procedures as taught in BBP class
 Ensured new and seasoned team members are happy and comfortable by gaining the trust of the team
 Clocked in early or extending past my out time any time extra staffing is necessary
Program Assistant Oneonta, New York
Springbrook Stables August 2012-May 2013
 Assisted children with Autism with riding lessons
 Checked families in for lesson
 Communicated progress or issues during lesson with children’s’ families
 Acted appropriately when behavioral issues occurred
 Developed personal relationships with children who are not able to fully communicate
 Became inspired daily when witnessing animals reaction to children with disabilities

2. After School Program Director Oneonta, New York
Riverside Elementary August 2012-May 2013
 Developed after school activities for around 40 children to enrich their minds
 Answered homework questions in all subjects in fun and exciting ways to motivate learning
 Worked with underprivileged children to prevent bullying and improve self-esteem
 Communicated with parents any concerns during program
 Checked students in and out
 Recorded any student concerns to report to the appropriate department, such as a counselor or nurse
Addictions Counseling Intern Oneonta, New York
Friends of Recovery August 2012-May 2013
 Taught recovering alcoholics how to use computer programs, such as Microsoft Word, Excel, and Powerpoint
 Helped develop resumes for recoverees to adjust more easily to a regular life-style
 Administered the ROES program to help recoverees decide what career path to begin with
 Created “Goal Trees” to give people some short and long term goal ideas
 Attended yoga classes with recoverees
 Recorded and delivered messages to everyone in the office
 Volunteered at annual Recovery Awards Ceremony in Otsego County
Swing Manager/Crew Trainer Saugerties, New York
McDonald’s October 2004-May 2012
 Ran night shifts as the only closing manager while supervising between 5 and 10 crew members
 Counted and logged money in the safe at the beginning and end of each shift
 Trained crew members with the register, safety,customer service regulations, drive thru, and grill
 Applied customer service recovery to dissatisfied customers
 Used problem solving skills when machinery broke or staffing issues were present
 Maintained clean and orderly areas for safety and sanitary reasons
 Filed papers and documented all daily sales, as well as any customer service problems during the day
Education:
State University of New York College at Oneonta, BS in Psychology, May 2012
State University of New York College at Oneonta, Personal Training Certificate, May 2012
Columbia Greene Community College, AAS in Business, May 2010
Special Training:
ROES (Recovery Oriented Employment Services) Program Trained, CRLA (Critical Reading and Learning Association)
Tutor Level 3 certified, Basic Conversational Spanish, Human Services Counseling Class, Microsoft course