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Ecommerce
Management
Yo u r C o m p a n y N a m e
CONTENT
2
Introduction
Strategy & Applications
Business Models
Revenue Model
Payment Methodologies
Implementation
KPI’s & Dashboard
3
INTRODUCTION
E-business and E- Commerce
Organizational Structure
E- Business Infrastructure
Trends and Key Drivers
E- Environment
INTRODUCTION TO E- BUSINESS AND E- COMMERCE
4
Service Area
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Clientele
Offering
Logo Logo Logo Logo
Service 1 Service 2 Service 3 Service 4
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Introduction
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Mission
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Vision
SANDRA BUTLER
Marketer
JULIE GREEN
Designer
RICHARD HICKS
Sales Manager
MARK NICHOLS
Team Lead
SEAN PARKER
Programmer
NICHOLAS CRUZ
Team Lead
MICHAEL SHAW
Programmer
JOHN LORES
Junior
CHARLES LITTLE
QA
DOUGLAS RILEY
QA
EUGENE FOSTER
QA
JONATHAN LANE
Manager
JERRY WAGNER
Technical Director
EMMA LYNCH
QA Lead
HENRY BENNETT
Chairman & CEO
ORGANIZATIONAL STRUCTURE (1/2)
5
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ORGANIZATIONAL STRUCTURE (2/2)
6
Online Campaign Manager
Online Partner Manager
E – CRM Manager
Head of Online
Marketing
Development Manager Prod 1
Develop Manager Prod 2
Develop Manager Prod 3
Head of
Development
Sales & Promotions Manager
Content Manager
Head of Sales &
Operations
E – Commerce/ Manager
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E- BUSINESS INFRASTRUCTURE(1/2)
7
The ability to respond
quickly to changing
requirements
Flexibility
Acquisition and maintenance
costs for servers, licenses and
other software and hardware's
Costs
Level of satisfaction of particular
requirement, learning about
service and execution quality
Scope & Performance
Government, industry and firm
particular needs in the area of
security, consistence and
protection are covered
IT Security &
Compliance
Administration accessibility,
consistency of delivery and
satisfaction of the service level
agreements
Reliability &
Trustworthiness
Offered support and capacities
for controlling, checking and
individualization of the web
interface
Services & Cloud
Management
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E- BUSINESS INFRASTRUCTURE(2/2)
8
CRM, Supply chain
management, Data
mining, Content
Management Systems
Web Browser and server
software and standards,
Networking software
and database
management systems
Physical network and
transport standards
(TCP/ IP)
Permanent magnetic
storage on web servers
or optical backup or
temporary storage in
memory (RAM)
Web content for internet,
extranet and Internet
sites, customers’ data,
transaction data,
clickstream data
E- Business Services
Applications Layer
Systems
Software Layer
Transport or
Network Layer
Storage/
Physical Layer
Content and
Data Layer
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WORLD WIDE TRENDS IN E- COMMERCE INDUSTRY
9
Global Retail E-Commerce Market
(2019, $ Billion)
271 (25%)
United States
319 Million Inhabitants
288 Million Internet Users
200 Million Digital Buyers
316 Million Inhabitants
247 Million Internet Users
183 Million Digital Buyers
1,388 Million Inhabitants
626 Million Internet Users
346 Million Digital Buyers
127 Million Inhabitants
110 Million Internet Users
87 Million Digital Buyers
548 Million Inhabitants
180 Million Internet Users
88 Million Digital Buyers
158 (20%)
European Union2
293 (25%)
China
69 (7%)
Japan
9 (1%)
Asean 63
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E- COMMERCE TRENDS
10
Increase Loyalty
70% of people are expected to be more loyal to brands incorporating AR as part
of their shopping experience
Growth in E - Commerce
Ecommerce sector is expected to see double – digit growth until 2020 when
sales will exceed $4 Trillion
Voice Assistants
In 2018, One of the leading drivers of innovation in the ecommerce industry will
be voice assistants
Mobile E - Commerce
In 2018, Mobile ecommerce is expected to generate $600 million and that 40%
of all ecommerce revenue will come from mobile over the next year
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KEY GROWTH DRIVERS
11
Lower Operational Costs
› Decreased real estate costs;
investment funds as far as rentals,
energy costs, worker costs and so
forth
› Reduced stock expenses with shift
from inventory-led models is to
commercial center models
Wider Customer Reach
› Web interface making it easier to connect
with non metro areas
› Driving e commerce players asserting
50% to 60% of incomes from T2/T3 areas
Increasing Internet
Penetration
› web entrance, rising
broadband speeds facilitating
development
› Mobile data clients in country is
required to build four times to
achieve 1200 million by 2018
Rise in Demand for
Global Products
› Clients in developing markets
hoping to purchase established
international brands
› Increase in worldwide
transportation adding to cross
border e-commerce growth
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E- ENVIRONMENT
12
Competitors Partners Customers/ Clients Communities
Your Text Here Add Text Here Add Text Here Add Text Here
Legal/ Regulation Technology Economic Forces Work Force
Add Text Here Add Text Here Add Text Here Add Text Here
Strategies
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13
STRATEGY &
APPLICATIONS
E- Business Strategy
Supply Chain Management
E- Marketing
Customer Relationship Management
E- BUSINESS STRATEGY(1/2)
14
Increase E-Commerce
Search Usability
› Your Text Here
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Use High-Quality Photographs
& Good Product Descriptions
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Try Personalizing
the Home Page
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Optimize Shopping
Cart Functionality
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Build
E-mail Lists
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E- BUSINESS STRATEGY(2/2)
15
Improve Your Social Media Strategy
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Create Landing Pages
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Implement User Generated Content
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Focus on Consistent & Unique Content
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Build Advertising Strategies
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SUPPLY CHAIN MANAGEMENT
16
Delivery
› Your Text Here
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Expedition
› Your Text Here
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Safe Payment
› Your Text Here
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Customer
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Online Store
› Your Text Here
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Product & Offers
› Your Text Here
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E-MARKETING (1/2)
17
Presence Drive Convert Retain
Stranger Visitors Leads Customers Advocates
Website
Design
Content
Marketing
Personas
& STP
Branding &
USP
Competitive
Intelligence
Value Offer
Creation
SEO
Email
Marketing
Social
Media
Online
Advertising
Event &
Webinars
Contest &
Competitions
Landing
Page
Lead Magnet/
Gated Content
Website
Lead
Nurturing
Remarketing
NPS
Survey
Advocacy
Programmes
Stellar
Customer
Service
Became a
Customer
Sales
Follow Up
Qualified by
Lead Score?
Create a persuasive online presence Drive relevant traffic to your website Convert visitors & lead to customers Turn existing customers to advocates
Yes
Yes
No
No
No
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E-MARKETING (2/3)
18
On Page
Key Research
Good content
Your Text Here
Your Text Here
Search Engine Optimization
Content Marketing
Email Marketing
Off Page
Link Building
Social Shares
Your Text Here
Blog posts
Infographics
Your Text Here
Your Text Here
Your Text Here
Story telling
Testimonials
Others:
Promotions
New Products
News/Updates
Follow Up
Newsletters
Pay Per click Advertising
Social Media Marketing
Optimization
Key Research
Ad Optimization
Landing Page Optimization
Your Text Here
Your Text Here
Channels
Facebook
Twitter
Linkedin
Instagram
YouTube
Tactics
Vedios
Photos
News
Contest
Promotions
Mobile Responsive
Site Speed
Your Text Here
A/B testing
Your Text Here
Ads
Your Text Here
Your Text Here
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E-MARKETING (3/3)
19
Using Digital Technology
› Add strategy here
Social Media Marketing
› Facebook
› Twitter
› Instagram
› LinkedIn
› Videos and photos
› Your Text Here
Content Marketing
› Blog posting
› Infographics
› Testimonials
› Your Text Here
› Your Text Here
Email Marketing
› Promotions
› Follow-ups
› New products
› Your Text Here
› Your Text Here
Campaign Marketing
› Add strategy here
SEO
› Keyword research
› Link building
› HTML optimization
› Local SEO
› Your Text Here
› Your Text Here
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CUSTOMER RELATIONSHIP MANAGEMENT (1/2)
20
CRM
Strategy
Sales & Marketing Strategies
Sales Executing /
Project Management
Customer
Satisfaction
Creating an
Opportunity
Closing
the Deal
Leads Entering
from Funnel
Qualifying
Leads
Converting
to Contract
Identifying
Stakeholders
Associating
Account to CRM
Finding the
Opportunity
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CUSTOMER RELATIONSHIP MANAGEMENT(2/2)
21
Lead Nurturing Through Cold Calls And Emails
Data Collection From XYZ Sources
Customer Trends Customers Purchase Products With Greater Discounts
Deeper Analytics Big Data Analytical Tools To Be Used For Analysis
Trend Based Sales Understanding The Trends From Sales Pattern
Connecting The Team Add Text Here
Task Management Add Text Here
Product Returns Add Text Here
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22
BUSINESS
MODELS
E- Shops
E- Malls
E- Procurement
E- SHOPS
23
Web Portal
› List Sellers who sell the
desired portfolio products
› Get customers browsing
through the products
› Create appealing discounts
› Customer Shops for the
desired products
› Seller ships the product to
customer
› Product Accepted and Not
returned back
› Seller gets his agreed price
of the product minus the
commission charged
Web Portal
Listing Fee &
Convenience Fee
› Sellers charged listing fee
for selling on website and
Customers charged
› Convenience Fee for faster
Delivery
Logistics
› Logistics Pvt Ltd -To ship
products of sellers
Digital Media
› Selling Ads (to sellers and
brands) and other related
products like co-branding
and co-advertising
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E-MALLS
24
Competitor's website
Competing with own online
fashion category but a big boost to
the overall online fashion
Cash and Carry
Wholesale division
Product Launch
Unofficial – charge people to
launch a product on their
Marketplace
PhonePe
Mobile Wallet on the Lines of
PayTM and others
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E-PROCUREMENT FOOD DELIVERY EXAMPLE
25
Customer Browses
Menu Option
Adding the Food to
the Delivery Cart
Placing
the Order
Flexible
Payment Method
Delivery Received
by the Customer
Third Party/ Inhouse
Delivery Service
Restaurant
Prepares the Food
Store Owner
Receives Payment
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REVENUE MODEL
26
REVENUE MODEL(1/2)
27
Commission
Income, percentage
of a transaction
made by the
settlement (affiliate
program)
Transaction
Income of online
sales paid by the
buyer
Sale
Paid by the buyer
Registry
Paid by the buyer only
one time
Subscription
Income of the
subscription fees to
become a member, Paid
by the buyer and/ or
vendor
Use
Your Text Here
Advertisement
Income of the ad banners
posted on the shopfront.
Paid by the vendor
Revenue
One Time Recurrent
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REVENUE MODEL(2/2)
28
Premium Advertisement
Services for Restaurants
› Your Text Here
› Your Text Here
› Your Text Here
› Your Text Here
› Your Text Here
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› Your Text Here
› Your Text Here
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3rd Party
Ad Services
› Your Text Here
› Your Text Here
› Your Text Here
› Your Text Here
› Your Text Here
› Your Text Here
› Your Text Here
› Your Text Here
› Your Text Here
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Commission on Orders
from Restaurants
› Your Text Here
› Your Text Here
› Your Text Here
› Your Text Here
› Your Text Here
› Your Text Here
› Your Text Here
› Your Text Here
› Your Text Here
› Your Text Here
Delivery
Services
› Your Text Here
› Your Text Here
› Your Text Here
› Your Text Here
› Your Text Here
› Your Text Here
› Your Text Here
› Your Text Here
› Your Text Here
› Your Text Here
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PAYMENT METHODOLOGIES
29
PAYMENT METHODOLOGIES(1/4)
30
PAYMENT METHODOLOGIES(2/4)
31
WE
ACCEPT
PAYMENT METHODOLOGIES(3/4)
32
Choose a Payment Methods
Click one of the options below
Pay with
Credit Card
Pay with
PayPalTM
Pay with
Amazon PaymentsTM
PAYMENT METHODOLOGIES(4/4)
33
Select one of available payment method(s):
Credit Card
Online Check
Personal Check
Gift Certificate
Money Orders
Custom Payment Method
UPS – Cash on Delivery
PayPal
International Bank Draft
Open Account
Institutional Purchase Order
Cash
34
IMPLEMENTATION
Change Management
Analysis And Design
Implementation And Maintenance
CHANGE MANAGEMENT
35
Share the Vision
The reason for the change should be clear. Change is happening because there is a need
Measure Results
The change had to happen for a reason.
Implement the change
Change is better received when it’s implemented in phases.
Communicate through phases
The change project should have a kick off with all staff to explain why the change is needed
and continue to host or share updates to keep the teams and company informed.
Establish Measures of Success
Work with the team to establish what would be considered successful and how can that be measured.
Build a Plan
As a guide to how things should proceed, the team should work collaboratively on establishing a plan.
Involve those Impacted by the change
Those who are most impacted by the change should be involved in planning and implementing change
Lead by Example
Culture is key when it comes to business operations and management needs to help set the tone.
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ANALYSIS TOOLS(1/2)
36
ANALYSIS TOOLS(2/2)
37
ANALYSIS AND DESIGN(1/3)
38
Bonus Rate Time Spent Active Time
Large
E-Commerce
Small
E-Commerce
Rank 1-10,000
as per Alexa
Rank
Rank 10,000-
100,000 as per
Alexa Rank
9.4% 34%
Large
E-Commerce
Small
E-Commerce
Rank 1-10,000
as per Alexa
Rank
Rank 10,000-
100,000 as per
Alexa Rank
70 sec 200 sec
Large
E-Commerce
Small
E-Commerce
Rank 1-10,000
as per Alexa
Rank
Rank 10,000-
100,000 as per
Alexa Rank
23% 12.5%
ANALYSIS AND DESIGN(2/3)
39
0K 10K 20K 30K 40K 50K 60K 70K 80K
Jul-19
Aug-19
Sep-19
Oct-19
Nov-19
Dec-19
Pageviews VS Unique Pageviews
Pageviews
76.83K
Nov 2019:39.39K
Unique Pageviews
58.89K
Nov 2019:33.54K
Jul-19 Aug-19 Sep-19 Oct-19 Nov-19 Dec-19
0K
10K
20K
30K
40K
50K
60K
70K
Pageviews VS Unique Pageviews
Users
66.69K
Nov 2019:37.83K
Sessions
37.83K
Nov 2019:20.28K
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Goal1: Registered via any form
0.67%
Site Avg: 0.67% (0.00%)
Average Value
$372.40
Site Avg: $372.40 (0.00%)
Bounce Rate
51.76%
Site Avg: 51.76% (0.00%)
Average Time on site
00:04:33
Site Avg: 00:04:33 (0.00%)
Visits
18,701
% of Site Total: 100.00%
% New Visits
59.43%
Site Avg: 59.35%(0.14%)
ANALYSIS AND DESIGN(3/3)
40
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41
ECOMMERCE
MANAGEMENT
KPIS &
DASHBOARD
KPI Metrics
KPI Dashboards
42
43.6%
Carts Initiated
6,817 Total Sessions
on site
Shopping Cart
Sessions (Last 30 Days)
8
Carts Abandoned
61 Carts Initiated
Shopping Cart
Abandoned (Last 30 Days)
$240
Average Order Value
Order
Value
77.1%
Completed
Target: 75%
Shopping Cart
Conversion Rate
138 Orders
179 Carts Initiated
$184
Per Visit
Target: $200
Revenue
Per Visitor
ECOMMERCE MANAGEMENT KPI METRICS (1/2)
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ECOMMERCE MANAGEMENT KPI METRICS (2/2)
43
Average Order Value
=
$125
Gross Profit Margin
85%
38.5%
Cart Abandonment…
29%
45%
Viral Coefficient
40%
1.25
21
Avg. Product Views
Product Views per Session
24.2%
Coupon Usage Rate
Coupon Conversion
78.2% First Visit Conversation
Target: 80%
New Customer of First Visit
3
Order not delivered within 7-10 days
On – Time Delivery
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ECOMMERCE MANAGEMENT KPI DASHBOARD (1/2)
44
OCT 15 NOV 15 DEC 15 JAN 16 FEB 16 MAR 16
Product PAGE Visits 675 570 -15.6% 162 -71.6% 102 -37.1% 48 -52.3% 122 152.5%
Completion Rate 0.3% 0.1% -69.5% 0.2% 167.8% 0.1% -43.3% 0.1% -49.4% 0.2% 139.7%
New Customers 858 1,072 24.9% 0 -100.0% 14 32 128.6% 11 -65.6%
Returning Customers 900 1,448 60.9% 116 -92.0% 0 -100.0% 48 0 -100.0%
Avg. Revenue/ Buyer $2,814 $1,177 -58.2% $181 -84.6% $526 190.2% $105 -80.1% $1,104 954.9%
Total Transaction 4,793 3,717 -22.5% 46 -98.8% 18 -60.0% 46 15.0% 9 -80.0%
Total Revenue 4,947,485 2,947,485 -40.1% 21,017 -99.3% 7,360 -65.0% 8,372 13.8% 12,144 45.1%
Total Revenue $966,814 $68,535 -92.2% $10,400 -84.8% $16,380 57.5% $17,160 4.8% $23,563 37.3%
Salesforce Accounts by Country
Pingdom & Google Analytics: Load Time vs Response Time
Sales by Product
QuickBooks & Shopify: Marketing Expenses and Sales (Last 30 Days)
Conversion
How are my marketing effects impacting conversions and sales?
3.20
vs. 2.00 prev. month
Avg. Number of Order per
Customer (Last 30 Days)
Avg. Product Price
$1,952
Last 100 Subscriptions
Visitors Online Now
29%vs $1,504 prew 100 Subscriptions
0.51$
0.51$
0.51$
0.51$
0.52$
0.52$
0$
10$
20$
30$
40$
50$
Axis Title
Avg.ResponseTime
LoadTime
Axis TitlePage Load Time (GA) Rediirection Time (GA) Server Response Time (GA) Response Time (Pingdom)
Dec 1,12:00PM TO Dec 2,10:00AM
0
5
10
15
20
25
Advertising & Promotion
2,345
3,500 Max(7 day): 5,000Min(7 day): 0
0
5
10
15
20
25
Amount Sold
$23,544
11.11%
vs $21,189 (prev.)
$258,908
11.42%
vs $232,370 (prev.)
Feb by Product Current YTD
Product Amount %Sold
Rocks $2,475 28.45%
Trimming $2,250 25.86%
Maintenance & Repair $2,231 25.65%
Pest Control $1,448 16.64%
Installation $250 2.87%
Gardening $45 0.51%
Total $8.699
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ECOMMERCE MANAGEMENT KPI DASHBOARD (2/2)
45
$10,854
Total Sales this month
1,220
Total volume sold this month
$15
Average Purchase Value
15.23%
Growth in Sales this month
12.31%
Growth in Volume sold this month
10.45%
Growth in AVERAGE Purchase Value
New
Customers,
43%Returning
Customers,
57%
Returning
vs New
Customers
Product A,
$1,231.00
Product B,
$3,213.00
Product C,
$2,421.00
Product D,
$4,155.00
Revenue
by Product
0
2000
4000
6000
8000
14-Sep 14-Oct 14-Nov 14-Dec 15-Jan 15-Feb
Monthly trend in Sales by Product
Product A Product B Product C Product D
0
2000
4000
6000
8000
14-Sep 14-Oct 14-Nov 14-Dec 15-Jan 15-Feb
Monthly trend in Sales by Product
Email SEO Phone Social Media
Profit & ROI by Channel
Channel Revenue Expenses Profit ROI Volume Sold
Email Marketing $4,342 $3,425 $917 27% 510
SEO $3,256 $1,370 $1,886 138% 390
Phone Marketing $1,085 $1,522 -$437 -29% 110
Social Media $2,171 $1,294 $877 68% 210
Total $10,854 $7,611 $3,243 43% 1,220
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REVENUE MODEL
46
ECOMMERCE MANAGEMENT ICONS SLIDE
47
48
ADDITIONAL SLIDES
49
COFFEE BREAK
Presentation will continue in 15 minutes
10:00 am to 10:15 am
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STACKED COLUMN
50
4.3
2.5
-3.5
-4.5
2.4
4.4
-1.8
-0.8
-6
-4
-2
0
2
4
6
8
Product 01
Product 02
Product 01
This graph/chart is linked to excel, and
changes automatically based on data.
Just left click on it and select “Edit Data”.
Product 02
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changes automatically based on data.
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AREA CHART
51
4.3
2.5
-3.5 -4.5
2.4
4.4
-1.8
-0.8
-5
-4
-3
-2
-1
0
1
2
3
4
5
Product 02
Product 01
Product 01
This graph/chart is linked to excel, and
changes automatically based on data.
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Product 02
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changes automatically based on data.
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TIMELINE
52
25 Jan
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12 Mar
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23 Aug
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10 Jun
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2020
53
Our Goal
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MAGNIFYING GLASS
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03
01
02
04
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MIND MAP
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Ecommerce Management PowerPoint Presentation Slides

  • 1. Ecommerce Management Yo u r C o m p a n y N a m e
  • 2. CONTENT 2 Introduction Strategy & Applications Business Models Revenue Model Payment Methodologies Implementation KPI’s & Dashboard
  • 3. 3 INTRODUCTION E-business and E- Commerce Organizational Structure E- Business Infrastructure Trends and Key Drivers E- Environment
  • 4. INTRODUCTION TO E- BUSINESS AND E- COMMERCE 4 Service Area › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here Clientele Offering Logo Logo Logo Logo Service 1 Service 2 Service 3 Service 4 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Introduction This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Mission This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Vision
  • 5. SANDRA BUTLER Marketer JULIE GREEN Designer RICHARD HICKS Sales Manager MARK NICHOLS Team Lead SEAN PARKER Programmer NICHOLAS CRUZ Team Lead MICHAEL SHAW Programmer JOHN LORES Junior CHARLES LITTLE QA DOUGLAS RILEY QA EUGENE FOSTER QA JONATHAN LANE Manager JERRY WAGNER Technical Director EMMA LYNCH QA Lead HENRY BENNETT Chairman & CEO ORGANIZATIONAL STRUCTURE (1/2) 5 This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 6. ORGANIZATIONAL STRUCTURE (2/2) 6 Online Campaign Manager Online Partner Manager E – CRM Manager Head of Online Marketing Development Manager Prod 1 Develop Manager Prod 2 Develop Manager Prod 3 Head of Development Sales & Promotions Manager Content Manager Head of Sales & Operations E – Commerce/ Manager This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 7. E- BUSINESS INFRASTRUCTURE(1/2) 7 The ability to respond quickly to changing requirements Flexibility Acquisition and maintenance costs for servers, licenses and other software and hardware's Costs Level of satisfaction of particular requirement, learning about service and execution quality Scope & Performance Government, industry and firm particular needs in the area of security, consistence and protection are covered IT Security & Compliance Administration accessibility, consistency of delivery and satisfaction of the service level agreements Reliability & Trustworthiness Offered support and capacities for controlling, checking and individualization of the web interface Services & Cloud Management This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 8. E- BUSINESS INFRASTRUCTURE(2/2) 8 CRM, Supply chain management, Data mining, Content Management Systems Web Browser and server software and standards, Networking software and database management systems Physical network and transport standards (TCP/ IP) Permanent magnetic storage on web servers or optical backup or temporary storage in memory (RAM) Web content for internet, extranet and Internet sites, customers’ data, transaction data, clickstream data E- Business Services Applications Layer Systems Software Layer Transport or Network Layer Storage/ Physical Layer Content and Data Layer This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 9. WORLD WIDE TRENDS IN E- COMMERCE INDUSTRY 9 Global Retail E-Commerce Market (2019, $ Billion) 271 (25%) United States 319 Million Inhabitants 288 Million Internet Users 200 Million Digital Buyers 316 Million Inhabitants 247 Million Internet Users 183 Million Digital Buyers 1,388 Million Inhabitants 626 Million Internet Users 346 Million Digital Buyers 127 Million Inhabitants 110 Million Internet Users 87 Million Digital Buyers 548 Million Inhabitants 180 Million Internet Users 88 Million Digital Buyers 158 (20%) European Union2 293 (25%) China 69 (7%) Japan 9 (1%) Asean 63 This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 10. E- COMMERCE TRENDS 10 Increase Loyalty 70% of people are expected to be more loyal to brands incorporating AR as part of their shopping experience Growth in E - Commerce Ecommerce sector is expected to see double – digit growth until 2020 when sales will exceed $4 Trillion Voice Assistants In 2018, One of the leading drivers of innovation in the ecommerce industry will be voice assistants Mobile E - Commerce In 2018, Mobile ecommerce is expected to generate $600 million and that 40% of all ecommerce revenue will come from mobile over the next year This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 11. KEY GROWTH DRIVERS 11 Lower Operational Costs › Decreased real estate costs; investment funds as far as rentals, energy costs, worker costs and so forth › Reduced stock expenses with shift from inventory-led models is to commercial center models Wider Customer Reach › Web interface making it easier to connect with non metro areas › Driving e commerce players asserting 50% to 60% of incomes from T2/T3 areas Increasing Internet Penetration › web entrance, rising broadband speeds facilitating development › Mobile data clients in country is required to build four times to achieve 1200 million by 2018 Rise in Demand for Global Products › Clients in developing markets hoping to purchase established international brands › Increase in worldwide transportation adding to cross border e-commerce growth This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 12. E- ENVIRONMENT 12 Competitors Partners Customers/ Clients Communities Your Text Here Add Text Here Add Text Here Add Text Here Legal/ Regulation Technology Economic Forces Work Force Add Text Here Add Text Here Add Text Here Add Text Here Strategies This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 13. 13 STRATEGY & APPLICATIONS E- Business Strategy Supply Chain Management E- Marketing Customer Relationship Management
  • 14. E- BUSINESS STRATEGY(1/2) 14 Increase E-Commerce Search Usability › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here Use High-Quality Photographs & Good Product Descriptions › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here Try Personalizing the Home Page › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here Optimize Shopping Cart Functionality › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here Build E-mail Lists › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 15. E- BUSINESS STRATEGY(2/2) 15 Improve Your Social Media Strategy › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here Create Landing Pages › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here Implement User Generated Content › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here Focus on Consistent & Unique Content › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here Build Advertising Strategies › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 16. SUPPLY CHAIN MANAGEMENT 16 Delivery › Your Text Here › Your Text Here › Your Text Here › Your Text Here Expedition › Your Text Here › Your Text Here › Your Text Here › Your Text Here Safe Payment › Your Text Here › Your Text Here › Your Text Here › Your Text Here Customer › Your Text Here › Your Text Here › Your Text Here › Your Text Here Online Store › Your Text Here › Your Text Here › Your Text Here › Your Text Here Product & Offers › Your Text Here › Your Text Here › Your Text Here › Your Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 17. E-MARKETING (1/2) 17 Presence Drive Convert Retain Stranger Visitors Leads Customers Advocates Website Design Content Marketing Personas & STP Branding & USP Competitive Intelligence Value Offer Creation SEO Email Marketing Social Media Online Advertising Event & Webinars Contest & Competitions Landing Page Lead Magnet/ Gated Content Website Lead Nurturing Remarketing NPS Survey Advocacy Programmes Stellar Customer Service Became a Customer Sales Follow Up Qualified by Lead Score? Create a persuasive online presence Drive relevant traffic to your website Convert visitors & lead to customers Turn existing customers to advocates Yes Yes No No No This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 18. E-MARKETING (2/3) 18 On Page Key Research Good content Your Text Here Your Text Here Search Engine Optimization Content Marketing Email Marketing Off Page Link Building Social Shares Your Text Here Blog posts Infographics Your Text Here Your Text Here Your Text Here Story telling Testimonials Others: Promotions New Products News/Updates Follow Up Newsletters Pay Per click Advertising Social Media Marketing Optimization Key Research Ad Optimization Landing Page Optimization Your Text Here Your Text Here Channels Facebook Twitter Linkedin Instagram YouTube Tactics Vedios Photos News Contest Promotions Mobile Responsive Site Speed Your Text Here A/B testing Your Text Here Ads Your Text Here Your Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 19. E-MARKETING (3/3) 19 Using Digital Technology › Add strategy here Social Media Marketing › Facebook › Twitter › Instagram › LinkedIn › Videos and photos › Your Text Here Content Marketing › Blog posting › Infographics › Testimonials › Your Text Here › Your Text Here Email Marketing › Promotions › Follow-ups › New products › Your Text Here › Your Text Here Campaign Marketing › Add strategy here SEO › Keyword research › Link building › HTML optimization › Local SEO › Your Text Here › Your Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 20. CUSTOMER RELATIONSHIP MANAGEMENT (1/2) 20 CRM Strategy Sales & Marketing Strategies Sales Executing / Project Management Customer Satisfaction Creating an Opportunity Closing the Deal Leads Entering from Funnel Qualifying Leads Converting to Contract Identifying Stakeholders Associating Account to CRM Finding the Opportunity This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 21. CUSTOMER RELATIONSHIP MANAGEMENT(2/2) 21 Lead Nurturing Through Cold Calls And Emails Data Collection From XYZ Sources Customer Trends Customers Purchase Products With Greater Discounts Deeper Analytics Big Data Analytical Tools To Be Used For Analysis Trend Based Sales Understanding The Trends From Sales Pattern Connecting The Team Add Text Here Task Management Add Text Here Product Returns Add Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 23. E- SHOPS 23 Web Portal › List Sellers who sell the desired portfolio products › Get customers browsing through the products › Create appealing discounts › Customer Shops for the desired products › Seller ships the product to customer › Product Accepted and Not returned back › Seller gets his agreed price of the product minus the commission charged Web Portal Listing Fee & Convenience Fee › Sellers charged listing fee for selling on website and Customers charged › Convenience Fee for faster Delivery Logistics › Logistics Pvt Ltd -To ship products of sellers Digital Media › Selling Ads (to sellers and brands) and other related products like co-branding and co-advertising This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 24. E-MALLS 24 Competitor's website Competing with own online fashion category but a big boost to the overall online fashion Cash and Carry Wholesale division Product Launch Unofficial – charge people to launch a product on their Marketplace PhonePe Mobile Wallet on the Lines of PayTM and others This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 25. E-PROCUREMENT FOOD DELIVERY EXAMPLE 25 Customer Browses Menu Option Adding the Food to the Delivery Cart Placing the Order Flexible Payment Method Delivery Received by the Customer Third Party/ Inhouse Delivery Service Restaurant Prepares the Food Store Owner Receives Payment This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 27. REVENUE MODEL(1/2) 27 Commission Income, percentage of a transaction made by the settlement (affiliate program) Transaction Income of online sales paid by the buyer Sale Paid by the buyer Registry Paid by the buyer only one time Subscription Income of the subscription fees to become a member, Paid by the buyer and/ or vendor Use Your Text Here Advertisement Income of the ad banners posted on the shopfront. Paid by the vendor Revenue One Time Recurrent This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 28. REVENUE MODEL(2/2) 28 Premium Advertisement Services for Restaurants › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here 3rd Party Ad Services › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here Commission on Orders from Restaurants › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here Delivery Services › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here › Your Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 32. PAYMENT METHODOLOGIES(3/4) 32 Choose a Payment Methods Click one of the options below Pay with Credit Card Pay with PayPalTM Pay with Amazon PaymentsTM
  • 33. PAYMENT METHODOLOGIES(4/4) 33 Select one of available payment method(s): Credit Card Online Check Personal Check Gift Certificate Money Orders Custom Payment Method UPS – Cash on Delivery PayPal International Bank Draft Open Account Institutional Purchase Order Cash
  • 34. 34 IMPLEMENTATION Change Management Analysis And Design Implementation And Maintenance
  • 35. CHANGE MANAGEMENT 35 Share the Vision The reason for the change should be clear. Change is happening because there is a need Measure Results The change had to happen for a reason. Implement the change Change is better received when it’s implemented in phases. Communicate through phases The change project should have a kick off with all staff to explain why the change is needed and continue to host or share updates to keep the teams and company informed. Establish Measures of Success Work with the team to establish what would be considered successful and how can that be measured. Build a Plan As a guide to how things should proceed, the team should work collaboratively on establishing a plan. Involve those Impacted by the change Those who are most impacted by the change should be involved in planning and implementing change Lead by Example Culture is key when it comes to business operations and management needs to help set the tone. This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 38. ANALYSIS AND DESIGN(1/3) 38 Bonus Rate Time Spent Active Time Large E-Commerce Small E-Commerce Rank 1-10,000 as per Alexa Rank Rank 10,000- 100,000 as per Alexa Rank 9.4% 34% Large E-Commerce Small E-Commerce Rank 1-10,000 as per Alexa Rank Rank 10,000- 100,000 as per Alexa Rank 70 sec 200 sec Large E-Commerce Small E-Commerce Rank 1-10,000 as per Alexa Rank Rank 10,000- 100,000 as per Alexa Rank 23% 12.5%
  • 39. ANALYSIS AND DESIGN(2/3) 39 0K 10K 20K 30K 40K 50K 60K 70K 80K Jul-19 Aug-19 Sep-19 Oct-19 Nov-19 Dec-19 Pageviews VS Unique Pageviews Pageviews 76.83K Nov 2019:39.39K Unique Pageviews 58.89K Nov 2019:33.54K Jul-19 Aug-19 Sep-19 Oct-19 Nov-19 Dec-19 0K 10K 20K 30K 40K 50K 60K 70K Pageviews VS Unique Pageviews Users 66.69K Nov 2019:37.83K Sessions 37.83K Nov 2019:20.28K This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”.
  • 40. Goal1: Registered via any form 0.67% Site Avg: 0.67% (0.00%) Average Value $372.40 Site Avg: $372.40 (0.00%) Bounce Rate 51.76% Site Avg: 51.76% (0.00%) Average Time on site 00:04:33 Site Avg: 00:04:33 (0.00%) Visits 18,701 % of Site Total: 100.00% % New Visits 59.43% Site Avg: 59.35%(0.14%) ANALYSIS AND DESIGN(3/3) 40 This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 42. 42 43.6% Carts Initiated 6,817 Total Sessions on site Shopping Cart Sessions (Last 30 Days) 8 Carts Abandoned 61 Carts Initiated Shopping Cart Abandoned (Last 30 Days) $240 Average Order Value Order Value 77.1% Completed Target: 75% Shopping Cart Conversion Rate 138 Orders 179 Carts Initiated $184 Per Visit Target: $200 Revenue Per Visitor ECOMMERCE MANAGEMENT KPI METRICS (1/2) This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 43. ECOMMERCE MANAGEMENT KPI METRICS (2/2) 43 Average Order Value = $125 Gross Profit Margin 85% 38.5% Cart Abandonment… 29% 45% Viral Coefficient 40% 1.25 21 Avg. Product Views Product Views per Session 24.2% Coupon Usage Rate Coupon Conversion 78.2% First Visit Conversation Target: 80% New Customer of First Visit 3 Order not delivered within 7-10 days On – Time Delivery This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 44. ECOMMERCE MANAGEMENT KPI DASHBOARD (1/2) 44 OCT 15 NOV 15 DEC 15 JAN 16 FEB 16 MAR 16 Product PAGE Visits 675 570 -15.6% 162 -71.6% 102 -37.1% 48 -52.3% 122 152.5% Completion Rate 0.3% 0.1% -69.5% 0.2% 167.8% 0.1% -43.3% 0.1% -49.4% 0.2% 139.7% New Customers 858 1,072 24.9% 0 -100.0% 14 32 128.6% 11 -65.6% Returning Customers 900 1,448 60.9% 116 -92.0% 0 -100.0% 48 0 -100.0% Avg. Revenue/ Buyer $2,814 $1,177 -58.2% $181 -84.6% $526 190.2% $105 -80.1% $1,104 954.9% Total Transaction 4,793 3,717 -22.5% 46 -98.8% 18 -60.0% 46 15.0% 9 -80.0% Total Revenue 4,947,485 2,947,485 -40.1% 21,017 -99.3% 7,360 -65.0% 8,372 13.8% 12,144 45.1% Total Revenue $966,814 $68,535 -92.2% $10,400 -84.8% $16,380 57.5% $17,160 4.8% $23,563 37.3% Salesforce Accounts by Country Pingdom & Google Analytics: Load Time vs Response Time Sales by Product QuickBooks & Shopify: Marketing Expenses and Sales (Last 30 Days) Conversion How are my marketing effects impacting conversions and sales? 3.20 vs. 2.00 prev. month Avg. Number of Order per Customer (Last 30 Days) Avg. Product Price $1,952 Last 100 Subscriptions Visitors Online Now 29%vs $1,504 prew 100 Subscriptions 0.51$ 0.51$ 0.51$ 0.51$ 0.52$ 0.52$ 0$ 10$ 20$ 30$ 40$ 50$ Axis Title Avg.ResponseTime LoadTime Axis TitlePage Load Time (GA) Rediirection Time (GA) Server Response Time (GA) Response Time (Pingdom) Dec 1,12:00PM TO Dec 2,10:00AM 0 5 10 15 20 25 Advertising & Promotion 2,345 3,500 Max(7 day): 5,000Min(7 day): 0 0 5 10 15 20 25 Amount Sold $23,544 11.11% vs $21,189 (prev.) $258,908 11.42% vs $232,370 (prev.) Feb by Product Current YTD Product Amount %Sold Rocks $2,475 28.45% Trimming $2,250 25.86% Maintenance & Repair $2,231 25.65% Pest Control $1,448 16.64% Installation $250 2.87% Gardening $45 0.51% Total $8.699 This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”.
  • 45. ECOMMERCE MANAGEMENT KPI DASHBOARD (2/2) 45 $10,854 Total Sales this month 1,220 Total volume sold this month $15 Average Purchase Value 15.23% Growth in Sales this month 12.31% Growth in Volume sold this month 10.45% Growth in AVERAGE Purchase Value New Customers, 43%Returning Customers, 57% Returning vs New Customers Product A, $1,231.00 Product B, $3,213.00 Product C, $2,421.00 Product D, $4,155.00 Revenue by Product 0 2000 4000 6000 8000 14-Sep 14-Oct 14-Nov 14-Dec 15-Jan 15-Feb Monthly trend in Sales by Product Product A Product B Product C Product D 0 2000 4000 6000 8000 14-Sep 14-Oct 14-Nov 14-Dec 15-Jan 15-Feb Monthly trend in Sales by Product Email SEO Phone Social Media Profit & ROI by Channel Channel Revenue Expenses Profit ROI Volume Sold Email Marketing $4,342 $3,425 $917 27% 510 SEO $3,256 $1,370 $1,886 138% 390 Phone Marketing $1,085 $1,522 -$437 -29% 110 Social Media $2,171 $1,294 $877 68% 210 Total $10,854 $7,611 $3,243 43% 1,220 This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”.
  • 49. 49 COFFEE BREAK Presentation will continue in 15 minutes 10:00 am to 10:15 am This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 50. STACKED COLUMN 50 4.3 2.5 -3.5 -4.5 2.4 4.4 -1.8 -0.8 -6 -4 -2 0 2 4 6 8 Product 01 Product 02 Product 01 This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”. Product 02 This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”.
  • 51. AREA CHART 51 4.3 2.5 -3.5 -4.5 2.4 4.4 -1.8 -0.8 -5 -4 -3 -2 -1 0 1 2 3 4 5 Product 02 Product 01 Product 01 This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”. Product 02 This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”.
  • 52. TIMELINE 52 25 Jan This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 12 Mar This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 23 Aug This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 10 Jun This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 2020
  • 53. 53 Our Goal This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Goal 1 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Goal 2 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Goal 3
  • 54. MAGNIFYING GLASS 54 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Text Here
  • 55. Lego 55 03 01 02 04 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 56. MIND MAP 56 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 57. ABOUT US Target Audience This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Preferred by Many This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Value Client This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 57
  • 58. 58 THANK YOU Email Address emailaddress123@gmail.com Address # street number, city, state Contact Number 0123456789