Patrick Lambe's slides used during his closing keynote at Social Now 2017. Cablinc is a fictitious company, with real and common problems, which offers the context for most talks at Social Now. http://socialnow.org

1. 1 www.straitsknowledge.com
Using Knowledge Audits to Priori8se
Focus Areas
for Enterprise Social Tools at Cablinc
Social Now May 2017
Patrick Lambe
Straits Knowledge

2. 2 www.straitsknowledge.com
Tenho saudades de mim
Do meu amor, mais amado
Eu canto um país sem fim
O mar, a terra, o meu fado
Meu fado, meu fado, meu
fado, meu fado

3. 3 www.straitsknowledge.com
We look at 3 things
• Informa8on and knowledge pain points
• Culture issues
• Knowledge maps
Note: The following findings are illustra>ve only, drawing from a
preliminary audit discussion with Anne McLear – they may not be
fully representa>ve of Cablinc’s priori>es, and would need to be
validated in a full knowledge audit.

4. 4 www.straitsknowledge.com
Pain Points
These cards iden>fy a number of possible signals that there might be a breakdown in
knowledge and informa>on flows, or knowledge reten>on and use in your organisa>on.
They are based on feedback gathered from mul>ple knowledge audits.
Coordina8on
Learning Remembering

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Pain Points

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Culture Analysis
These cards iden>fy a number of common
behaviours found in many organisa>ons that affect
knowledge sharing and use, both posi>vely and
nega>vely.

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Cultural issues

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What Tools?

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Focus on
business risk!
What Ac8vi8es & Knowledge?
?
?

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Documents
& Data
Skills
Experience
Natural
Talent
Rela8onships
Methods
MORE EXPLICIT
MORE TACIT

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Documents
& Data
Skills
Experience
Natural
Talent
Rela8onships
Methods
Experience in seWng up
new factory opera8ons
Machinery
installa8on
Good networks with local
authori8es for permissions
Ability to maintain
loyalty and trust with
exis8ng staff
Steps for project
planning & execu8on
ISO 9001 documents
Ac#vity: Opening a new
factory
Machine
opera8ons
An8cipa8ng risks & problems
Safety standards
Recruitment agencies
Process for project
communica8ons Machine
maintenance
Lessons from prior setups
Managing internal
communica8ons
Rela8onships with unions
Internal rela8onships –
management and staff

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Maps are analyzed for knowledge risks, gaps,
accessibility improvements (RAG Analysis)

13. 13 www.straitsknowledge.com
Tenho saudades de mim
Do meu amor, mais amado
Eu canto um país sem fim
O mar, a terra, o meu fado
Meu fado, meu fado, meu
fado, meu fado

14. 14 www.straitsknowledge.com
Thank You!
plambe@straitsknowledge.com
www.straitsknowledge.com
www.aithinsoftware.com