Jack MacKay, the VP and CIO of the American Hospital Association, shared best practices on enterprise social networking, providing an overview of the AHA's social intranet built on Socialtext.

1. American Hospital Association Social Intranet & Collaboration Presented By Jack MacKay, VP/CIO

3. Represents 12 personal membership groups that comprises 40K+ members.

4. Ensures members' perspectives and needs are heard & addressed in national health policy development, legislative and regulatory debates, and judicial matters.

5. Is the voice of members in Washington, earning respect and attention from political, opinion leaders and the media.

6. Focus on federal relations, policy, and communications has resulted in a strong record of changing the thinking of Congress and the executive branch.

7. Brings value in the form of service and leadership to the hospital field to promote a higher performing health care delivery system.

9. 4 Who We Are? What We Do? Hospital Operations (AHA Solutions) Advancing the adoption of excellent practices/solutions Advocacy & Member Relations Policy leadership, federal relations, communications & resource Center Community Health (ACHI) Strengthening community health & delivery of community benefit Information & Media (Health Forum) Helping leaders to advance hospital strategy and performance R&D (HRET/HPOE) Transforming health care through research, education and dissemination Hospital Professionals (PMGs) Advancing professional development and capacity Enterprise Services Optimizing operational effectiveness & efficiency Information Technology Finance, HR, Admin Legal, Meetings, Travel Physician Leadership Initiative (PLI) Advancing excellence in patient care Trustees/Boards (CHG) Developing excellence & accountability in governance Diversity in Leadership (IFD) Expanding health care leadership opportunities for ethnically, culturally, and racially diverse individuals Nursing Leadership (AONE) Shaping health care delivery through innovative nursing leadership

11. Provide New ways for a diverse group of AHA Business units & Employees with different Skills & Expertise to Interact, Communicate, Collaborate & Share information and ideas efficiently

12. Foster Innovation & Creativity across the organization to attain Performance Excellence & Process Improvements

13. Break-down Silos across business units and Tap collective intelligence to solve challenges

14. Facilitate Learning and Capture Knowledge on best practices, standards and methodologies

15. Discover People, Skills, Expertise and relevant Information quickly & easily

16. Manage&Collaborate on Projects & Initiatives effectively & efficiently

19. Minimal Interanl Technical Support

20. Vendor Core Competency – focused on Enterprise Social Networking

21. Secure – Behind our firewall

22. Proof-of-Concept – try before you buy

23. A Platform – not just Wiki, Blogs and Directory

24. Ability to integrate 3rd Party Applications – Active Directory, SSO, Content Management, Video, etc.

25. Easy to scale to end-users – minimal IT involvement for Departmental Workspaces

28. Accelerate and improvecommunication and collaboration among the people and teams you work with

29. Share ideas and solutions

30. Harness innovation and creativity

31. Create a hub of information, ideas and expertise on important topics

32. Get a rich picture of the people behind the work

33. Bridge across silos and start conversations with ease

34. Effectively tap thecollective intelligence of co-workers

35. Share quick updates with your team in a targeted way

36. Manage and collaborate on projects and initiatives

37. Single Sign-On to Enterprise Applications, IT Self-Service

39. Microblogging

40. Collaborative Groups

41. Distributed Spreadsheets

42. Dashboard

43. Wiki Workspaces

44. Collaborative Blogs

45. Desktop Application

46. Mobile Application

47. Application Connect

48. Single Sign-On

49. Intranet

51. Achieved Effective & Efficient way for Strategy Alignment & Business Unit Initiatives

52. Provided quick & easy access to AHA’s knowledge base, resources, information, updates & events

53. Achieved Effective & Efficient way for Project Management, Collaboration & Communication

54. Increased Awareness of IT Strategy, Services, Support, Projects & Initiatives

55. Improved Collaboration & Communication between Shared Services & Employees

56. Eliminated Email Communication on Projects, News & Updates & Alerts

57. Fostered Innovation & Creativity across the organization and generated a lot of ideas/solutions