Survey: IT is Everywhere (End Users’ Perspective, Singapore)

1. Survey: IT is Everywhere
End Users’ Perspective – Singapore

2. Overview
This survey, done in support of IT Professionals Day 2016, is one of two designed to
showcase how the realm of IT is expanding beyond the traditional borders of
company-owned devices and on-premises technology, thereby placing greater
demand on IT professionals to manage technology outside their traditional scope of
control. This new demand should subsequently drive a greater appreciation for IT
professionals and the important role they play.
The survey was fielded by Harris Poll on behalf of SolarWinds in June 2016 and
yielded responses from 674 employed end users (not as IT professionals) in
Singapore.
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3. Results
• Question 1: Over the course of a typical week, which of the following devices
(whether personally-owned or company-provided) do you connect to your
employer’s network (wired or via Wi-Fi) while at work? Please select all that apply.
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Answer Choices Responses
Laptop/Desktop Computer 77%
Smartphone/Mobile Phone 65%
Tablet 22%
Bluetooth device 6%
Streaming media players 6%
Wearable device 6%
eReader 3%
Other mobile device(s) 0%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%
Other mobile device(s)
eReader
Bluetooth device
Streaming media players
Wearable device
Tablet
Smartphone/Mobile Phone
Laptop/Desktop Computer

4. Results
• Question 2: Do you ever use cloud-based applications while at work? Please select
all that apply.
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Answer Choices Responses
Yes 79%
No 21%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%
No
Yes

5. Results
• Question 3: How much do you agree or disagree with each of the following
statement?
o At work, I expect my employer's IT department to ensure consistent availability and performance
for my personally-owned devices that are connected to my employer's network (e.g., connecting
my smartphone to my work email account, connecting my wearable device to the office Wi-Fi
network, etc.
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Answer Choices Responses
Strongly agree 36%
Somewhat agree 44%
Somewhat disagree 13%
Strongly disagree 3%
Not applicable 4%
0% 10% 20% 30% 40% 50%
Strongly agree
Somewhat agree
Somewhat disagree
Strongly disagree
Not applicable

6. Results
• Question 7: How much do you agree or disagree with each of the following
statement?
o I regularly (i.e., at least once a week) use work-related applications (e.g., email, collaboration
tools, work-related productivity software) outside the office (i.e., at home, in a public location
such as a coffee shop or on a train) on either personally-owned or company-provided devices.
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Answer Choices Responses
Strongly agree 30%
Somewhat agree 47%
Somewhat disagree 14%
Strongly disagree 10%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50%
Strongly agree
Somewhat agree
Somewhat disagree
Strongly disagree

7. Results
• Question 4: How much do you agree or disagree with each of the following
statement?
o When I use work-related applications outside of the workplace, I expect the same level of
performance and support from my employer’s IT department.
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Answer Choices Responses
Strongly agree 27%
Somewhat agree 53%
Somewhat disagree 14%
Strongly disagree 6%
0% 10% 20% 30% 40% 50% 60%
Strongly agree
Somewhat agree
Somewhat disagree
Strongly disagree

8. Results
• Question 5: How much do you agree or disagree with each of the following
statement?
o I expect my employer’s IT department to ensure consistent availability and performance of the
cloud-based applications I use at work.
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Answer Choices Responses
Strongly agree 41%
Somewhat agree 49%
Somewhat disagree 8%
Strongly disagree 2%
0% 10% 20% 30% 40% 50% 60%
Strongly agree
Somewhat agree
Somewhat disagree
Strongly disagree

9. Results
• Question 6: How much do you agree or disagree with each of the following
statement?
o It’s my employer’s IT department’s fault if I can’t access cloud-based applications to work in the
workplace.
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Answer Choices Responses
Strongly agree 24%
Somewhat agree 53%
Somewhat disagree 19%
Strongly disagree 5%
0% 10% 20% 30% 40% 50% 60%
Strongly agree
Somewhat agree
Somewhat disagree
Strongly disagree

10. Results
• Question 8: For the following question, please think of devices that you either
personally own or that your company owns when answering. On average, how many
more devices do you connect to your employer’s network (wired or via Wi-Fi) while
at work today compared to 10 years ago (2006)?
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Answer Choices Responses
1 21%
2 24%
3 7%
4 3%
5 3%
6 0%
7 0%
8 0%
9 0%
10 1%
11+ 0%
No more today than in 2006 20%
N/A - I was not employed in 2006. 20%
0% 5% 10% 15% 20% 25% 30%
No more today than in 2006
N/A - I was not employed in 2006.
11+
10
9
8
7
6
5
4
3
2
1

11. Results
• Question 9: On average, how many more personally-owned devices do you connect
to your employer’s network (wired or via Wi-Fi) while at work today compared to
those 10 years ago (2006)?
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Answer Choices Responses
1 30%
2 20%
3 6%
4 2%
5 2%
6 0%
7 0%
8 0%
9 0%
10 1%
11+ 0%
No more today than in 2006 20%
N/A - I was not employed in 2006. 20%
0% 5% 10% 15% 20% 25% 30% 35%
No more today than in 2006
N/A - I was not employed in 2006.
11+
10
9
8
7
6
5
4
3
2
1

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SolarWinds Worldwide, LLC and its affiliates, are registered with the U.S. Patent and
Trademark Office, and may be registered or pending registration in other countries. All
other SolarWinds trademarks, service marks, and logos may be common law marks,
registered or pending registration in the United States or in other countries. All other
trademarks mentioned herein are used for identification purposes only and may be or
are trademarks or registered trademarks of their respective companies.
© 2016 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED. 11