1. Curriculum Vitae of Miss Sonia DK Dhariwal
E Mail – soniaram2002@yahoo.com & Mobile 07838 211 255
PROFESSIONAL OVERVIEW:
An experienced QHSE Co-Ordinator at Sky Headquarters w ith a proven trackrecord of successfully w orking w ith blue chip, commercial, charitable
and local authority sectors. A strong pro-active leader, empow ering staff to take ow nership, providing coaching, training and mentoring to build
cohesive teams w orking together to achieve individual targets in line w ith company objectives.
Experience in maintaining excellent communication channels, developing client relationships, account procedures, reconciliations, invoicing, internal
auditing, logistics and engineering support, mobilisation of contracts, inventory systems, project cost control and internal helpdesk functions.
Provide high-level customer liaison skills through tele-marketing and telephone canvassing contributing to a consistently improved business
performance.
CAREER HIGHLIGHTS:
 Created processes for monthly reporting of F Gas loss outputs for Sky / Mitie in order to be compliant on the F Gas regulations w hilst Reporting
to Sky Bigger Picture Team fromsites including UK, Scotland & Ireland.
 Developed and produced bespoke operationaldocuments such as Sky Site Attendance Register, Site Induction Database, Key Inventory, Log
Systems and Site Map Guide.
 Generated a new bespoke colour coded filling inventory system, amalgamating w ith the PPM database in use by the Operations team at
Optimum
 Prepared and implemented an operating manual for Air Conditioning unit in use by the Operations team at Optimum
 Contributed to the Canal Cooling Project, an environmental derived project targeted w ith reducing energy consumption for Glaxo SmithKline
 Project managed a complete Fire door replacement in the basement of GSK HQ
 Estimated project costs & invoicing relatingto LegionellacheckacrossNSPCCsites
CAREER SKILLS:
MECHANICAL ENGINEERING
 Fully conversant w ith building functions, mechanical and electrical, plumbing, internal and
external structure and fittings, heating, ventilation systems
 Provided guidance to fellow colleagues, sharing know ledge to develop best practice
 Initiated contracts w ith suppliers, negotiating competitive prices to increase profit
ADMINISTRATION / ACCOUNT MANAGEMENT
 Delivered budgets, forecasts & customer service in line w ith company standards
 Led operations in a busy office, allocating office, staff resources & w orkloads
 Carried outaccountsfunctions,including reconciling purchaseledger invoices&statements
 Handled complaints & issues, resolving sw iftly to company & customer satisfaction
 Estimated accruals for Year End and completed all Year End requests
TRAINING & DEVELOPMENT
 Provided training, development & ongoing career support to enable progression
 Managed training customisation according to individual needs and abilities
 Delivered standard and bespoke one-to-one and group training w orkshops
 Identified areas to improve management and delivery of training programmes
PROJECT CO-ORDINATION
 Managed project cost planning relating to staff resources and materials
 Review ed potential & existing materials suppliers to assess delivery capabilities
 Prepared presentations & progress reports for senior level management teams
CAREER HISTORY:
Jan 2013 – Nov 2015
QHSE Co-ordinator - Mitie at Sky
 Successfulcontract management of all Sky & Mitie contractorswhich includes RAM’s approvals and Inductions carried out on M&E & Fire
Systems contractors together with updating the Site Induction database.
 Producing daily & w eekly reports on Health & Safety contractor’s activity. Issuing of permits to contractors & undertaking Isolation requests for
contractor workstogether with any Production request.
 Carried out & follow ed through Hazard Reports & Site Inspections for w hole site by reporting to the internal reporting mechanism system.
 Assisted with the coordination & preparation of tw o new buildings (BiBB & Meeting Centre) follow ing on fromconstruction phase to practical
completion of the build w ith Sky & Mace.
 Create bespoke reporting spreadsheet for Health & Safety activities for Sky & Mitie.
 Generated process whilst monthly reporting on F Gas loss outputs for Sky / Mitie w ith reporting to Sky Bigger Picture Team all relating data
fromall UK sites.
 Assisted with the implementation of the E permit systemfor Mitie at Sky and received a Mitie Star for the successfulimplementation.
 Report on various Environmental activities such as Catering Waste & Generator Run Times & Diesel Fuel Used & F Gas Loss; acrossthe
country to Sky Bigger Picture Team.
 Developed key control systemacross the whole site for Sky & Mitie contractors.
 Assisted with the creation of the site Confined Space register for Sky Headquarters in Osterley.
 Provided & confirmed processes & proceduresforDaily Operations on site for M&E & Projects & Sky.
 Forming harmonious relationship’s w ith client, contractors, internalstaff & visitors.

2. Curriculum Vitae of Miss Sonia DK Dhariwal
E Mail – soniaram2002@yahoo.com & Mobile 07838 211 255
Feb 2012 – Jan 2013
Asset Co-ordinator - Norland at Sky
 Successful implementation of M&E assets on Concept for Norland & Sky at Osterley for Sky Studios & various Scotland building locations.
 Find / locate assets & allocate / identify / verify w ith AssetTags Numbers by w orking closely with the Asset including M&E Managers across
site.
 Implementing asset tags locations; defining ; creating on Concept Database.
 Advising Asset Manager on utilisation of Database.
 Asset verification for M&E Managers utilising Concept to upload the assets and configuration with the IT team
Dec 2010 to Feb 2012 (Temporary/Cover Maternity Leave)
Administrator: Cofely GDF-Suez (Bank of America & ING)
 Facilitating contract handover at Bank of America fromCofely to Norland take over.
 Logging Calls on helpdesk system(Facility Centre) & Daily reporting of engineer timesheets, w hilst running PPM’s for site.
 Raising Purchase Orders for Breakdowns& Consumables & invoicing & reconciling Accounts.
 Attending monthly maintenance meetings w ith department heads & discussing & researching Energy /innovation ideas for client.
 Implementing & processing accountsto the new SAPsystemw ithin client’s expectations.
 Mange subcontractors contract renewals for Building Maintenance in preparation for 2012.
 Assist with Fire Warden Duties & create a Fire evacuation report for client.
May 2010 to Oct 2010 (Contract to permanent)
CONTRACTS CO ORDINATOR: Mitie Technical Facilities Management
 Oversee items produced in Maximo, such as the quality of narrative.
 Carry out and oversee the sales invoicing process using (Oracle)
 Provided support to the management team & co-ordinate reports
 To oversee the functions of the Contract(s) Administrator(s) in order to ensure PPM’s completion, together w ith timesheets being up to date
 Main contact point for sub-contractors
Jun 2009 to Dec 2009 (Contract)
SENIOR ADMINISTRATOR: Optimum Maintenance Systems
 Responsibleforsupporting operationssupervisorsdealing with engineering logistics
 Worked w ith contract managersto set up new contracts for operationsdepartment
 Submitted invoices on completion of w orks with allcorresponding paperwork
 Processed and resolved account queries fromclients and internal auditors
Jun 2008 to Dec 2008 (Contract)
PROJECT ASSISTANT: Johnson Controls (working with GlaxoSmithKline)
 Responsible for assisting engineeringprojectmanager on a project at GSK House
 Completed minor projects, controlled performance and costs of around £2k
Jun 2007 to Jun 2008 (Contract)
PROPERTY ADMINISTRATOR: NSPCC Head Office
 Responsible for assisting with the running of a Facilities Department at HQ
 Implemented inventory, booking database, co-ordinated the property helpdesk
 Processed reactive invoices, updated spreadsheets & managed outsource maintenance
 Published internal helpdeskmanual & processed ordersthrough Proactis system
Jan 2005 to Mar 2007 (Multiple contracts)
HELPDESK CO-ORDINATOR: Various private and local government clients
 Dealt w ith facilities management requests for various buildings and facilities
 Fielded telephone calls fromacross the UK for generalmaintenance requests
 Logged callson internalmaintenancedatabase & issued workdocketsto engineers
 Placed orders requesting stockand raised purchase ordersto restockmaterials
I.T SKILLS:
 Microsoft Office (Word, Excel, Pow erPoint, Outlook, Access, Explorer)
 Maximo and Concept databases
 SAP
 Asbestos Awareness & Training - 2013 & 2014 & 2015
PROFESSIONAL TRAINING & EDUCATION:
 Currently studying International NEBOSH
 NEBOSH qualified (Nov 2014)
 BSc Urban Estate Management (Level1) - Part
 2 A Leveland 9 GCSE qualifications
 Certificate of Achievement – Asbestos AwarenessTraining – (PRAXIS42)
 Member or ROSPA (Until 30.6.15)
 Barbour – User
PERSONAL:
 References available on request

3. Curriculum Vitae of Miss Sonia DK Dhariwal
E Mail – soniaram2002@yahoo.com & Mobile 07838 211 255