1. Sonja Lenhard
248 Blackwell Lane, Henrietta, NY 14467
585.752.0795 | lenhard@frontiernet.net
OBJECTIVE
To apply my years of administrative experience in a challenging role that will allow me to contribute my skills,
knowledge, and expertise in the administrative assistant position.
EDUCATION
Monroe Community College
A.S. Liberal Arts, General Studies
Classes include: Business Management, Using Computers in Business Environments, Advanced German,
Travel & Tourism, Personal Money Management, Accounting and Child Psychology, Sociology, Basic
Consumer Nutrition, Fundamentals of Biology, Professional Communication
SKILLS
• Bilingual in German • Microsoft Office • Outlook • Astra (meeting scheduler)
• Multi-Tasking • Event Planning • Scanning • Website Administration
• Time Management • Communication • Flexible • Strong Work Ethic
EXPERIENCE
Faculty Association Office at Monroe Community College
Secretary / Assistant to FA President and Coordinator 1/1999 – Present
• All office functions, including: word processing, filing, copying, phones, office coverage, distribution of
correspondence, maintenance of membership lists, minute taking and transcribing.
• Facilitates travel plans and coordinates arrangements for social events.
• Maintains the Association web page.
• Audit dues deductions for all faculty and professional staff, calculate dues deductions.
Town of Henrietta
Office Clerk 8/1998 – 1/1999
Issue hunting, dog and marriage licenses, process utility bills.
Prepare deposits, complete cash out.
Provide school and property tax information for banks, realtors and home owners.
Data entry, sort mail, answer phones, customer service via phone and direct contact.
Chase Manhattan Bank N.A.
Service Specialist 3/1996 – 11/1996
• Sales and service specialist for a 24 hour call center, full service telephone branch. Developed
relationships with clients by selling and servicing all branch products including, but not limited to

2. computerized banking, liability accounts, lines of credits and home equity loans.
Registration Analyst, Residential Mortgage 1/1993 – 3/1996
• Input mortgage related information into mainframe system. Successfully met deadlines and cutoff
times for all aspects of mortgage preparation.
Operations Support Clerk, Secondary Markets 8/1991 – 1/1993
• Prepared mortgages for resale to other mortgage lenders such as Freddie Mac and SONYMA, Entry of
sales on Midanet system. Strong relationship building and teamwork with coworkers to meet project
deadlines.
Operations Support Clerk, ATM Control 5/1990 – 8/1991
• Monitored ATM’s for performance problems, contacted service teams and third party vendors to
resolve customer related ATM problems. Recorded monthly service calls from AMSA, Brinks & Diebold
for breakdown. Blocked ATM cards that were lost or stolen for capture.
Operations Support Clerk, Lockbox 3/1989 – 5/1990
• Conditioned and balanced corporate accounts using customer’s specifications, prepared corporate
deposits within scheduled cutoffs, sorted incoming mail for lockbox accounts.