A 360° VIEW OF THE IT PERFORMANCE Alaloop proposes a pragmatic approach to build gradually your dashboards to follow-up the performance of your business applications (QoE) and the technical performances ( QoS) of your IT infrastructures (WAN networks / Data Center / Servers and applications).

1. Tailor-made managed services for IT performance
Overview

2. QoE[Quality of Experience]
A 360° VIEW OF THE IT PERFORMANCE
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Unified view for Managers, operators, users
Monitoring Reporting Communication
SLA from Business perspective / Technical SLA by IT area
ApplicationsUser
QoS
[Quality of Service]
Intranet / Cloud Data center

3. 3
The 3 components of our offer
Etude PARQ
Stratégie de mesure
personnalisée
Portail & agents de mesure
Privé / Cloud
Rapports «prêts à l’emploi »
Expertise
Support / Benchmarking
Tiers de confiance (SLA)

4. Catalog of products and services
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5. Architecture of the solution
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6. Tailor-made interfaces of the portal
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Home page
Dashboards
Smart Reports
Investigation
tools
BI Reports
Smart Alerts
DashViews

7. Measurement strategies
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8. QoE of business applications Intranet/Cloud/Mobility
Key challenges
• All types of Intranet & Cloud-based applications
• on every platform (PC / Mobile) and OSes
• Deployment of Measurement Agents
• Dedicated (AsA): tests on PC/VM/Box
• Embedded (AsA-e): tests run in foreground on PC
• WEB or GUI engine (dedicated agent only)
• Alaloop Web site (e-Bench) as a reference point
• QoE of the Internet Access for Cloud applications
• QoE of the proxy infrastructure on the Cloud 8
Levels References Robots Examples
BASIC QoE-BAS-PERF WEB Load of a web page
STANDARD QoE-STD-PERF WEB Login / Logout script
ADVANCED QoE-ADV-PERF WEB Scripted scenario: Web application
OPTIMIZED QoE-OPT-PERF GUI
Scripted scenario: Complex Web / Thick Client / Citrix /
TSE

9. QoE of business applications Intranet/Cloud/Mobility
Key challenges
• All types of applications on the Cloud or
Intranet
• Private or public connexions (Wi-Fi, 3G-4G) via the
Alaloop « Relay » service
• AsA-e Agent (embedded) for all types of
mobiles
• Windows CE, Android, iOS, ...
• Dedicated mobile or mobile of users
• Tests in foreground / background
• Web-e or GUI Robot (dedicated mobile connected
to the AsA agent) 9
Levels References Robots Examples
BASIC MOB-BAS-PERF WEB-e Load of a web page
STANDARD MOB-STD-PERF WEB-e Login / Logout script
ADVANCED MOB-ADV-PERF WEB-e
Scripted scenario: Web application
(dedicated mobile recommended)
OPTIMIZED MOB-OPT-PERF GUI
Scripted scenario: thick Client
(dedicated mobile / AsA connexion)

10. QoE of business applications Implementation & options
• QoE scripts development (WEB and GUI Robots)
• Done by ALALOOP on demand (via OPEN Tickets)
• Monitoring of the scripts done by the CSC
• Display Mode (optional)
• STEP-UI : A measure for each step of the script
• Advanced management of each step (threshold, alerts, …)
• Step comparison on measurement points …
• STEP-HTML : Waterfall display of the WEB script for each
page load
• Facilitate the debugging of web applications
• Indirect measure correlated with active measure
• Performance KPI
• Mean duration to access the application from
multiple measurement points
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Levels References Examples
OPT STEP-UI 1 measure for each step of the GUI script
ADV/OPT STEP-HTML 1 measure for each step with Waterfall
Tout test QoE KPI Aggregation (mean values) of the QoE tests

11. QoS of Servers / Applications
• Performance: 4 levels of tests
• Basic: Availability of the application services
• Standard: Application query (HTTP, DNS, SIP, …)
• Advanced: Scripted test based on application queries (SQL script,
SIP script, ...)
• Optimized: Test of Web Services
• Workload
• Server:
• BASIC : Server Monitoring
• STANDARD : Process Monitoring
• Other Infrastructure Components:
• Standard MIB Query
• Advanced MIB Query
• “WEB Services” Query 11
Levels References Examples
BASIC
APP-BAS-PERF
APP-BAS-LOAD
Availability of non-critical applications
CPU/RAM/Disk/Interface
STANDARD
APP-STD-PERF
APP-STD-LOAD
Technical Transactions: URL test, SIP query, …
Standard MIB Query
ADVANCED
APP-QoS-PERF
APP-ADV-LOAD
Scripted scenarios with advanced technical transactions
Advanced MIB Query
OPTIMIZED
APP-OPT-PERF
APP-OPT-LOAD
Application test via Web Services
Query based on Web Services

12. QoS of WAN & MAN Networks
Key challenges
• Any type of networks managed by operators
• Ranging from VPN-IPSec to MPLS/CoS
• Network delay from the DCs (application)
• Shadow router used for measurement in the DC
• No installation required on site
• Activation “IPSLA responder” on target sites
• Adaptability towards the Cloud and Mobiles
• Hybrid Connexions (MPLS + Internet)
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Levels References Examples
BASIC
NET-BAS-PERF
NET-BAS-LOAD
ICMP test on the WAN for small sites (SOHO)
Bandwidth + Interface Errors
STANDARD
NET-STD-PERF
NET-STD-LOAD
IPSLA test on the WAN for sites ranging from low to medium
criticality
Same as NET-BAS-LOAD + CPU/RAM router
ADVANCED
NET-ADV-PERF
NET-ADV-LOAD
IPSLA test on the WAN for critical sites (CoS Data + Real Time)
Same as NET-STD-LOAD + CoS Statistics
OPTIMIZED NET-OPT-xx
CoS + WAN Acceleration
Web Service Query
Spécifique
Composite
Hybrid
ICMP test on the WAN for small sites (SOHO)
Bandwidth + Interface Errors

13. QoS of WiFi & LAN Networks and Data Centers
Key challenges
• Any type of LANs
• Critical links between switches, health status, …
• WiFi Infrastructures (Cisco)
• Access Point (AP), Controllers WLC/Flex, SSID, …
• Infrastructure Devices on DCs
• Load Balancer, Firewall, Proxy, …
• Integration on demand
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Levels References Examples
BASIC
NET-BAS-PERF
NET-BAS-LOAD
Availability test on LAN devices / Infrastructure
Bandwidth + Interface Errors (24)
STANDARD NET-STD-LOAD Query on device (standard MIB)
ADVANCED NET-ADV-LOAD Query on device (advanced MIB)
OPTIMIZED NET-OPT-LOAD Query on device (Web Service)
Wi-Fi
NET-WiFi-PERF
NET-WiFi-LOAD
Monitoring of WiFi (Cisco) controllers
Up & running status / Statistics by AP, controller, groups, SSID

14. Network et Application Traffic Monitoring
Key challenges
• No installation required
• Software Activation / Simulator
• Probes adapted to different usages
• TOP REPORTS (APPLICATIONS, TALKERS,
SITES…)
• traffic engineering
• CUSTOM REPORTS
• Filters on traffic as to follow critical applications
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Levels References Examples
Light PROBE-LIGHT Noncritical remote sites (SOHO)
Physical PROBE-x Critical site (x = Network throughput)
Logical PROBE-x-L Strategic site (2 routers of 1 DC)
Custom PROBE-x-C Custom probe (per BU)

15. CSC Customer Service center
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16. Project / Service phases
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17. Portal governance process
•  Every 3 months
•  Key Stakeholders (CTO, COO)
Strategic
Review
•  Bi-weekly
•  Project Managers, SMEs
Tactical
Review
•  Continuous
•  Operational Team, CSCOperational support
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18. Project phase
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Basic configuration
•Navigation tree per SLA
perimeters
•Measures with customized
naming
•Thresholds, maintenance
periods
On demand
•Additional navigation trees
(per Business Unit, Country …)
•KPI (consolidation of
measures)
•Dependency measures
Standard
QuickViews modules
adapted to your
organization
•Weather, DashView®,
SmartAlert, SmartReport
Design and
implementation
•Alaloop / Customer (after an
advanced training)
Avanced
Decisional module
DataMart
BI reports templates
•Alaloop / Customer (after an
advanced training)
Expert
Usage

19. Service phase
• Portal / Agents / Probes oversight
• Measurements oversight
• Software updates
A complete outsourcing
• Measurement and portal settings modifications (MACD)
• Requests recorded en SERVICE Tickets (1/2 day delivery)
• Number of SERVICE Tickets depending on the number of measurements
Client requests management
Support including interpretation of measurements
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20. Réf : SERV-GREEN SERV-VISION
PROJECT PHASE
Measurement strategy definition
 
Assistance in configuring the measurement targets
(operator / host relation …) 
SERVICE PHASE
Portal’s operation/Software update
 
Measurements setting and monitoring
 
E-learning (Web-Based training) : portal’s usage and update
 
Managing change requests (measures/Portal) with SERVICE tickets(1)
 (2)
Technical assistance provided by the CSC
 
Assignment of a CSM (Customer Support Manager)

Standard assistance in understanding the measurements
 
Personalized assistance in understanding the measurements
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Monthly meeting for Dashboard’s review (Webmeeting)

• VISION service during the dashboards’
implementation period (1st semester)
and during major changes of your IT
infrastructure.
• It’s possible to change the level of
services anytime.
• (1) Weekly treatment of your requests
• (2) SERVICE TICKETS included greater
than the Green offer.
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2 levels of services: Green (standard) / Vision (avanced)

21. ‘’A la carte’’ services and OPEN tickets
• A la carte services recorded in OPEN
tickets (= ½ day) are provided by CSC
Alaloop level 2 experts.
• Scaling prices with 5, 10, 20 and 50
OPEN tickets packs.
Examples Set up of Alaloop’s software on client platforms: portal,
AsA agents, Netflow Simulator
Development of application measurement scripts
(QoS or QoE)
Setting of optional portal modules (QuickViews)
Flash reports of incident analysis by our expert
BI decisional reports
Taking part to client meeting
Advanced trainings for the optional modules of the
portal management (QuickViews)
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22. OneTimeCost
Service access fees (OTC)
• PARQ® & Project management
‘A la carte’ services: OPEN tickets pack
• Development of application scripts , AsA agents
installation on customer platform...
Monthlyfees
1 / Instrumentation appliance (Portal,
AsA agents & probes)
2/ Tests references
(scaling prices depending on quantity)
• end user experience (ref : QoE-xxx-xxx)
• mobility (ref : MOB-xxx-xxx)
• networks & infrastructures (ref : NET-xxx-xxx)
• servers & applications (ref : APP-xxx-xxx)
• Traffic analysis (ref : PROBE-xxx-xxx)
3 / Service level
• Green (standard)
• Vision (enhanced assistance)
4 / QuickViews (Optionnal modules)
• Weather, DashViews, SmartReport, SmartAlert
5 / Datamart (Decisional module)
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Principes tarifaires

23. For more details, feel free to ask for:
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- T h e Alaloop Prod u cts & Ser vices Catalog
- T h e Solu tion s Catalo g

24. Créaticité C - Technopole Izarbel
64210 Bidart - FRANCE
+33 5 59 41 51 10
contact@alaloop.com
www.alaloop.com
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