SplunkLive! Utrecht - Splunk for IT Operations - Rick Fitz
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SplunkLive! Utrecht - Splunk for IT Operations - Rick Fitz
- 1. Copyright © 2016 Splunk Inc. SPLUNK FOR IT OPERATIONS RICK FITZ, AVP IT MARKETS
- 2. 2 Escalating IT Complexity… SaaS/PaaS IaaS VIRTUALIZATION STORAGE PACKAGED APPLICATIONS CUSTOM APPLICATIONS HR Email Finance App Svr DB Web Svr INFRASTRUCTURE APPLICATIONS VPN IP Phone Identify SERVERS NETWORKING
- 3. 3 … Plaguing IT Operations SaaS/PaaS IaaS VIRTUALIZATION STORAGE PACKAGED APPLICATIONS CUSTOM APPLICATIONS HR Email Finance App Svr DB Web Svr INFRASTRUCTURE APPLICATIONS VPN IP Phone Identify SERVERS NETWORKING Complex, silo-based technologies Disconnected and outdated point solutions Reactive brute-force problem resolution Over 80% of time on maintaining, not innovating
- 4. 4 Powerful Cross-Tier Operational Analytics Harness IT data for business decision-making Data-driven decisions across the enterprise Forecasting and Planning Root-Cause Analysis Proactive Alerting User/Usage Analytics Change Monitoring Security and Forensics
- 5. 5 Splunk Differentiators Capture, retain, correlate and analyze ALL data Reduced MTTR From proactive monitoring to correlation and operational analytics Improved user experience Index data once for multiple uses: capacity planning, help desk support, security, troubleshooting, audit, SLA reporting, change tracking Reduced costs Scale to handle the largest, most complex datacenters Greater productivity Universal Machine Data Platform Fast Time-to-Value Scales From Desktop to Enterprise Real-Time Architecture
- 6. How Credit Suisse Makes Significant Savings Using Splunk Grid computing management & monitoring Significant savings from IT operations & application management Measuring CPU, memory, OS and application metrics
- 7. 7 DevOps Workflow Is Complex Build (Jenkins, Bamboo) Code (Git, MS-TFS) Plan (JIRA, Rally) Test/QA (Cucumber, SonarQube) Stage (Pivotal, AWS) Release (Jenkins, Octopus) Datacenter Device Data Engagement Data Config (Puppet, Ansible) Monitor (New Relic, Dynatrace) Cloud Services Network Services www/HTTP Data Social Sentiment Wire Data Application Data Continuous Integration (CI)/Continuous Delivery (CD) Site Reliability Engineering Business Impact Monitoring API ServicesSecurity/Compliance
- 8. 8 Increase App Delivery Velocity DevOps Teams iterate with continuous insights Product Managers identify new opportunities Code continuously delivered to market Auditors have visibility Customers are happy 8
- 9. ENABLE DATA-DRIVEN CONTINUOUS DELIVERY -Alison Perkins, Senior Systems Engineer “Dump all the logs into Splunk, and it starts looking like one big system, instead of a bazillion teeny ones that hate each other.” Validate Code Push Quality Against Known Patterns Appication Errors Reduced By 2 Orders of Magnitute Ensure New Push Versions Provide Improved User Experience Ensure Uptime For Premium Customers
- 10. Does This Sound Familiar? “My CIO is demanding we look at IT from a business service perspective.” “Splunk is great for break-fix, but I need to show we’re meeting SLAs.” “I need everyone to be able to see the same thing at the same time.” “I just want to throw data at Splunk and have it find problems for me.” “Show me what my data can do for me!”
- 11. What Is Service Intelligence? Enabling a business-aware IT Measuring and reporting on indicators that matter Unlocking operational efficiencies Collaborating across silos to improve service operations Data-based decision making Solving problems and anticipating pitfalls with sophisticated analytics and powerful insights
- 12. How Surrey Satellite Use Splunk ITSI For IT Operations
- 13. 13
- 14. Machine Learning-Powered, Analytics-Driven IT Operations Splunk IT Service Intelligence Simplify service operations Prioritize incidents with context Redefine the role of IT Combine events & metrics across silos with ease, flexibility & scale in days Unify siloed monitoring Leverage machine learning to detect anomalies & highlight events that matter Deliver business & service context to prioritize incident investigation & action Support decisions & communicate results with powerful service-level insights
- 15. 15 15
- 16. Copyright © 2016 Splunk Inc. THANK YOU
Notas del editor
- Lots of disparate and complex and siloed based solutions If you need to find a solution to a problem you maybe need to get a war room ready, finger pointing and trying to debug an issue in production environment. You maybe using hours and hours trying to find a solution. Often times it is a brute force approach when you need to restart the system, so brute-force approach is something used. So IT is no longer spending time on innovating but losing valuable time on keeping the the lights on or fighting fires.
- Industry: Financial Services Use case: IT Ops http://www.computing.co.uk/ctg/analysis/2374177/credit-suisse-saves-gbp500k-a-month-using-splunk-with-oracle-database-set-to-be-decommissioned
- However, DevOps is complex and consists ‘loosely connected’ tools, especially new solutions for Continuous Integration (CI) and Continuous Delivery (CD), that automate the various aspects of the application lifecycle, from application planning through project management, code management, build automation, test automation, provisioning, configuration, release, and monitoring Similarly in Ops, the environment is becoming much more complex and disjointed, demanding Site Reliability Engineers understand what is happening in a massively complex ecosystem. From on-site and legacy data center systems to cloud and SaaS services, network and storage infrastructures including SDN, SDS, and SDDC, security and compliance posture, and an increasing number of third party and internal services accessed solely through APIs. All the while, Devs, Ops, and the rest of the delivery team are being told they must ‘align with the business’, without having any real visibility, let alone understanding, of how a DevOps-oriented delivery lifecycle directly impacts business goals like user signups, cart fulfillment, customer satisfaction, social sentiment, or revenue.
- Fast feedback obtained with analytics improves app delivery velocity. From code definition to production, having insight for all the teams leads to less bugs, faster testing, faster releases, less production issues and accelerated innovation. Deliver end-to-end visibility across every DevOps toolchain component Iterate faster with correlated insight across the application delivery lifecycle Improve DevOps team efficiency by measuring and benchmarking release contributions
- Challenges: No single place to access and visualize machine data Manual diagnosing and searching through data generated by servers and applications To retrieve information, sysadmins have to ssh into production machines before sending off to developers to grep through the logs With Splunk: Quickly validate and troubleshoot code pushes to production Ensure that new code does not negatively impact performance or user experience Reduced one application’s error rate by 2 orders of magnitude in a matter of weeks
- Splunk is a scalable platform for machine data, that allows you to interact with the data to solve various use-cases. Initially we were founded one enabling IT administrators to solve IT challenges but over the years we’ve manifested this into various other use cases including Application Management, Security and Compliance (the top 3 being our core use-cases) and the evolving use cases are around Business Analytics and IoT, all of which has been led by our customers. As our customers grow their asks from Splunk also began to evolve. They were looking for an integrated holistic packaged solution that will not only help them break-down silos, but apply machine learning to enable their IT practitioners to help arm them with the right data at the right time. They want to exploit the data they have within Splunk to discover new ways to improve their operations and drive business priorities and growth. Our customers wanted to up-level the insight machine data gave them. Not only did they want to immediately address the operational problems but also wanted visibility into whether they are meeting SLA’s, what impact performance is having to the business.