Swisscom uses Splunk to gain operational intelligence and visibility across its complex cloud infrastructure. Splunk provides a central platform for system monitoring, analytics, and troubleshooting across Swisscom's various cloud products. It has become integral to Swisscom's operations control center, powering dashboards that provide insight into cloud performance. Splunk also enables improved troubleshooting and speeds up resolution of issues before they impact customers. Going forward, Swisscom aims to leverage Splunk more for predictive analytics and make more operational data available to other parts of the business.
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• Swisscom is Switzerland’s leading telecom provider and one of its foremost IT
companies, headquartered in Worblaufen, close to the capital city, Bern. Its
subsidiary Fastweb has built up a strong position on the Italian market.
Swisscom brooks no compromise when it comes to serving customer needs; it
focuses on service and quality and invests massively in the networks of the
future.
• Today, its mobile network covers 99 per cent of the Swiss population whilst its
high speed fiber to the home network reaches 1 Million households already.
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Based in Ittigen, Bern
Joined Swisscom in May 2011
Became Team Lead for the Enterprise Cloud Team in in July 2015
Direct the engineering support team managing the entire cloud
infrastructure
Swisscom Enterprise Cloud Infos → Link
Swisscom Application Cloud Infos -> Link
Background and Role
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Our Splunk Journey
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2009
•First Splunk
purchase
2013
•2TB expansion
Today
•Multiple use cases
•5TB expansion
Looking ahead
•Moving towards
increased use of
analytics
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Our Original Challenge
1. We needed to have a central platform for
System Status, System Monitoring, Analytics
and Troubleshooting our cloud products
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Splunk at Swisscom
Began using Splunk Enterprise in 2009 to
ensure that all IT-related data was
available in a central place
Quickly extended to providing visibility
into new cloud services Swisscom offers
including PaaS, IaaS and SaaS products
Now Splunk is an integral part of the
broader Swisscom Operation Control
Center with multiple dashboards
providing insight into cloud performance
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Providing customers with multiple cloud products requires an extensive
cloud infrastructure
Monitoring potential issues without Splunk would previously require
data being viewed for each individual component
With Splunk, Swisscom now not only has a central environment but also
has the capacity to spot issues before they affect customers
IT Operations and troubleshooting
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Live Performance Stats on Display
All cloud related data feeds data into the Swisscom Operation Control
Centre, with a series of dashboards established to provide improved
visibility
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Splunk will be used for license
management across cloud operations.
When Swisscom is audited we have
instant visibility over the license situation
for Windows installations across the
entire infrastructure.
The longer term aim is to automate the
entire process across multiple license
requirements.
License management
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Value from Splunk
“Splunk is more than just a monitoring tool,
it is a platform that allows you to collect
information from your surroundings and
rationalize it to make you quicker.”
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Additional benefits
Splunk fits into the
Swisscom DevOps
culture
Fewer resources
required than open
source alternatives
Availability of pre-
built apps speeds
time to value
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Future Plans
Move towards
using Splunk for
predictive analytics
Extend Splunk
usage to the wider
business using the
same data
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Make data available to the business
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Key takeaways
Start project in one
tech corner, build from
there
Allow time to build the
platform
Build usage around
people
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