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Copyright	
  ©	
  2014	
  Splunk	
  Inc.	
  
WELCOME	
  
	
  
VIRTUAL	
  SPLUNKLIVE!	
  FOR	
  HIGHER	
  EDUCATION	
  
JANUARY	
  28,	
  2015	
  	
  
DAVE	
  SCHWARTZ	
  
Director	
  of	
  Business	
  Development,	
  Splunk	
  
	
  
(ALL	
  TIMES	
  EASTERN	
  US	
  TIME	
  ZONE)	
  
1:00 	
  Welcome	
  	
  
1:10 	
  Splunk	
  Overview	
  [Monzy	
  Merza,	
  Splunk]	
  
1:45 	
  Internet2	
  NET+	
  Splunk	
  Offering	
  [Andrew	
  Kea_ng,	
  I2]	
  
2:00 	
  Ohio	
  State	
  University	
  [Mark	
  Runals]	
  
2:30 	
  Baylor	
  University	
  [Jon	
  Allen,	
  Keith	
  Schonenfield]	
  
3:00 	
  University	
  of	
  Washington	
  	
  [S.	
  De	
  Vight,	
  P.	
  Michaud]	
  
3:30	
   	
  Splunk	
  Cloud	
  [Nick	
  Pavlovich,	
  Splunk]	
  
3:50 	
  10	
  minute	
  break	
  
4:00	
   	
  Breakout	
  Sessions	
  
	
  Gecng	
  Started	
  
	
  Security	
  
	
  IT	
  Opera_ons	
  
	
  	
  
	
  
TODAY’S	
  	
  
AGENDA	
  	
  
500+	
  Educa;onal	
  Ins;tu;ons	
  Buy	
  Splunk	
  
4	
  
5	
  
Safe	
  Harbor	
  Statement	
  
During	
   the	
   course	
   of	
   this	
   presenta_on,	
   we	
   may	
   make	
   forward	
   looking	
   statements	
   regarding	
   future	
  
events	
  or	
  the	
  expected	
  performance	
  of	
  the	
  company.	
  We	
  cau_on	
  you	
  that	
  such	
  statements	
  reflect	
  our	
  
current	
  expecta_ons	
  and	
  es_mates	
  based	
  on	
  factors	
  currently	
  known	
  to	
  us	
  and	
  that	
  actual	
  events	
  or	
  
results	
  could	
  differ	
  materially.	
  For	
  important	
  factors	
  that	
  may	
  cause	
  actual	
  results	
  to	
  differ	
  from	
  those	
  
contained	
  in	
  our	
  forward-­‐looking	
  statements,	
  please	
  review	
  our	
  filings	
  with	
  the	
  SEC.	
  	
  The	
  forward-­‐looking	
  
statements	
  made	
  in	
  this	
  presenta_on	
  are	
  being	
  made	
  as	
  of	
  the	
  _me	
  and	
  date	
  of	
  its	
  live	
  presenta_on.	
  
If	
  reviewed	
  ager	
  its	
  live	
  presenta_on,	
  this	
  presenta_on	
  may	
  not	
  contain	
  current	
  or	
  accurate	
  informa_on.	
  	
  
We	
  do	
  not	
  assume	
  any	
  obliga_on	
  to	
  update	
  any	
  forward	
  looking	
  statements	
  we	
  may	
  make.	
  	
  In	
  addi_on,	
  
any	
  informa_on	
  about	
  our	
  roadmap	
  outlines	
  our	
  general	
  product	
  direc_on	
  and	
  is	
  subject	
  to	
  change	
  at	
  
any	
  _me	
  without	
  no_ce.	
  It	
  is	
  for	
  informa_onal	
  purposes	
  only	
  and	
  shall	
  not	
  be	
  incorporated	
  into	
  any	
  
contract	
   or	
   other	
   commitment.	
   Splunk	
   undertakes	
   no	
   obliga_on	
   either	
   to	
   develop	
   the	
   features	
   or	
  
func_onality	
  described	
  or	
  to	
  include	
  any	
  such	
  feature	
  or	
  func_onality	
  in	
  a	
  future	
  release.	
  
Disrup;ve	
  Approach	
  to	
  Unstructured	
  Data	
  
Structured	
  
RDBMS	
  
SQL	
   Search	
  
Schema	
  at	
  Write	
   Schema	
  at	
  Read	
  
1980-­‐2010	
   2010+	
  
ETL	
   Universal	
  Indexing	
  
Unstructured	
  
Volume	
  |	
  Velocity	
  |	
  Variety	
  
7	
  
Make	
  machine	
  data	
  accessible,	
  
usable	
  and	
  valuable	
  to	
  everyone.	
  	
  
7	
  7	
  7	
  
COLLECT	
  DATA	
  
FROM	
  ANYWHERE	
  
SEARCH	
  
AND	
  ANALYZE	
  
EVERYTHING	
  
GAIN	
  REAL-­‐TIME	
  
OPERATIONAL	
  
INTELLIGENCE	
  
The	
  Power	
  of	
  Splunk	
  
8	
  
9	
  
Why	
  Splunk?	
  
FAST	
  TIME-­‐TO-­‐VALUE	
  
ONE	
  PLATFORM,	
  MULTIPLE	
  USE	
  CASES	
  
VISIBILITY	
  ACROSS	
  STACK,	
  NOT	
  JUST	
  SILOS	
  
ASK	
  ANY	
  QUESTION	
  OF	
  DATA	
  
ANY	
  DATA,	
  ANY	
  SOURCE	
  OR	
  DEPLOYMENT	
  MODEL	
  
10	
  
Turning	
  Machine	
  Data	
  Into	
  Business	
  Value	
  
Index	
  Untapped	
  Data:	
  Any	
  Source,	
  Type,	
  Volume	
  
Online	
  
Services	
  
Web	
  
Services	
  
Servers	
  
Security	
   GPS	
  
Loca_on	
  
Storage	
  
Desktops	
  
Networks	
  
Packaged	
  
Applica_ons	
  
Custom	
  
Applica_ons	
  Messaging	
  
Telecoms	
  
Online	
  
Shopping	
  
Cart	
  
Web	
  
Clickstreams	
  
Databases	
  
Energy	
  
Meters	
  
Call	
  Detail	
  
Records	
  
Smartphones	
  
and	
  Devices	
  
RFID	
  
On-­‐	
  
Premises	
  
Private	
  	
  
Cloud	
  
Public	
  	
  
Cloud	
  
	
  Ask	
  Any	
  Ques;on	
  
Applica;on	
  Delivery	
  
Security,	
  Compliance	
  and	
  
Fraud	
  
IT	
  Opera;ons	
  
Business	
  Analy;cs	
  
Industrial	
  Data	
  and	
  
the	
  Internet	
  of	
  Things	
  
Phases	
  of	
  Opera;onal	
  Intelligence	
  
Reac;ve	
  
Search	
  
and	
  
Inves_gate	
  
Proac_ve	
  
Monitoring	
  
and	
  Aler_ng	
  
Opera_onal	
  
Visibility	
  
Proac;ve	
  
Real-­‐_me	
  	
  
Business	
  	
  
Insight	
  
IT	
  
Opera_ons	
  
Applica_on	
  
Delivery	
  
Developer	
  Plamorm	
  (REST	
  API,	
  SDKs)	
  
Business	
  
Analy_cs	
  
Industrial	
  Data	
  
and	
  Internet	
  of	
  
Things	
  
12	
  
Delivers	
  Value	
  Across	
  IT	
  and	
  the	
  Business	
  
Security,	
  	
  
Compliance,	
  
and	
  Fraud	
  
Why	
  Domino’s	
  uses	
  Splunk	
  for	
  Applica;on	
  
Management	
  and	
  Business	
  Analy;cs	
  
Understand	
  
device	
  and	
  app	
  
usage	
  trends	
  for	
  
orders	
  
Real-­‐;me	
  
revenue	
  
insights	
  from	
  
store	
  data	
  
Visibility	
  into	
  
online	
  and	
  
mobile	
  coupon	
  
redemp;on	
  
Refine	
  	
  
campaigns	
  	
  
for	
  higher	
  	
  
conversion	
  
13	
  
14	
  
Apps	
  &	
  Capabili;es	
  for	
  Business	
  Analy;cs	
  
Apps,	
  Features	
  &	
  Partners	
  
•  DB	
  Connect	
  
•  Stream	
  
•  ODBC	
  Driver	
  
•  Data	
  Models	
  
•  Pivot	
  
IT	
  
Opera_ons	
  
Security,	
  	
  
Compliance,	
  
and	
  Fraud	
  
Applica_on	
  
Delivery	
  
Developer	
  Plamorm	
  (REST	
  API,	
  SDKs)	
  
Business	
  
Analy_cs	
  
Industrial	
  Data	
  
and	
  Internet	
  of	
  
Things	
  
15	
  
Delivers	
  Value	
  Across	
  IT	
  and	
  the	
  Business	
  
Building	
  Smarter	
  
Transporta;on	
   Improving	
  Safety	
  
	
  
Reducing	
  Fuel	
  Costs	
  
	
  
Improving	
  On-­‐Time	
  
	
  Opera_ons	
  
Over	
  $1	
  Billion	
  in	
  Poten;al	
  Savings	
  
16	
  
17	
  
Apps	
  &	
  Capabili;es	
  for	
  Industrial	
  Data	
  	
  
&	
  Internet	
  of	
  Things	
  
•  DBConnect	
  
	
  
•  REST	
  API	
  and	
  SNMP	
  
Modular	
  Inputs	
  
•  Universal	
  Forwarder	
  
for	
  Raspberry	
  Pi	
  
Apps,	
  Features	
  &	
  Partners	
  
REST	
  
Splunk	
  Products:	
  
What’s	
  New?	
  
18	
  
19	
  
What’s	
  New	
  in	
  Splunk	
  Enterprise	
  6.2	
  
Gecng	
  Data	
  In	
  
Advanced	
  Field	
  Extractor	
  
Instant	
  Pivot	
  	
  
Event	
  Paqern	
  Detec_on	
  	
  
Prebuilt	
  Panels	
  
Search	
  Head	
  Clustering	
  
Distributed	
  
Management	
  Console	
  
	
  
Powerful	
  
Analy;cs	
  for	
  Broader	
  
Number	
  of	
  Users	
  
Faster	
  Data	
  
Onboarding	
  
Breakthrough	
  
Scalability	
  and	
  
Centralized	
  Mgmt.	
  
Unparalleled	
  Cloud	
  Service	
  for	
  Machine	
  Data	
  
100%	
  
Up;me	
  SLA	
  
Hybrid	
  
Plaform	
  
Secure	
  and	
  
Reliable	
  
Instant	
  
Access	
  
20	
  
21	
  
What’s	
  New	
  in	
  Hunk	
  6.2	
  
Hunk	
  Sandbox	
  
Data	
  Explorer	
  
Faster	
  to	
  
Deploy	
  and	
  Gain	
  Value	
  
Instant	
  Pivot	
  	
  
Event	
  Paqern	
  Detec_on	
  	
  
Prebuilt	
  Panels	
  
More	
  Powerful	
  
Analy;cs	
  for	
  Everyone	
  
AWS	
  Hunk	
  Service	
  
Hunk	
  Apps	
  
Extend	
  
Exploratory	
  Analy;cs	
  
Extending	
  Opera;onal	
  Intelligence	
  to	
  Mobile	
  Apps	
  
Deliver	
  Beqer	
  
Performing,	
  More	
  
Reliable	
  Apps	
  	
  
Deliver	
  Real-­‐Time	
  
Omni-­‐Channel	
  
Analy_cs	
  
End-­‐to-­‐End	
  
Performance	
  and	
  
Capacity	
  Insights	
  
22	
  
New	
  Data	
  Sources	
  
Universal	
  Forwarder	
  	
  
on	
  z/Linux	
  
Syncsort	
  Ironstream	
  	
  
on	
  z/OS	
  
Mainframe	
  
Kepware	
  
Industrial	
  Data	
  
23	
  
Splunk	
  App	
  for	
  Stream	
  
Wire	
  Data	
  
Mainframe	
  
Data	
  
VMware	
  
Plamorm	
  for	
  Machine	
  Data	
  
Easy	
  to	
  Adopt	
  Splunk	
  
Exchange	
   PCI	
  Security	
  
DB	
  Connect	
   Mobile	
  Forwarders	
  
Syslog	
  /	
  	
  
TCP	
  /	
  Other	
  
Sensors	
  &	
  
Control	
  Systems	
  
Rich	
  Ecosystem	
  of	
  Apps	
  
Across	
  Data	
  Sources,	
  Use	
  Cases	
  &	
  Consump;on	
  Models	
  
Stream	
  
24	
  
Dev.splunk.com	
  40,000+	
  ques;ons	
  
and	
  answers	
  
600+	
  apps	
   Local	
  User	
  Groups	
  	
  
and	
  
SplunkLive!	
  events	
  
25	
  
Thriving	
  Community	
  
Educa;on	
  
Healthcare	
  
Technology	
  
Energy	
  and	
  U;li;es	
  
Manufacturing	
  
Telecommunica;ons	
  
Cloud	
  and	
  Online	
  Services	
  
Government	
  
Retail	
  
Financial	
  Services	
  and	
  Insurance	
  
Media	
  
Travel	
  and	
  Leisure	
  
26	
  
Proven	
  at	
  8,400+	
  Customers	
  in	
  100	
  Countries	
  
Over	
  3/4	
  the	
  Fortune	
  100	
  
FREE	
  	
  
ONLINE	
  SANDBOX	
  
FREE	
  	
  
DOWNLOAD	
  
FREE	
  	
  
AMAZON	
  MACHINE	
  
IMAGES	
  (AMI)	
  
27	
  
Easy	
  to	
  Try	
  &	
  Get	
  Started	
  
1	
   3	
  2	
  
Thank	
  you	
  
ANDREW	
  KEATING	
  
Program	
  Manager,	
  Internet2	
  
	
  
ROB	
  REED	
  
Worldwide	
  Educa_on	
  Evangelist,	
  Splunk	
  
	
  
On-­‐premise,	
  Splunk	
  Enterprise	
  is	
  an	
  Internet2	
  NET+	
  Offering	
  
	
  
ALL	
  US-­‐based	
  Higher	
  Educa_on	
  Ins_tu_ons	
  benefit	
  from:	
  
–  Pre-­‐nego_ated	
  contract	
  	
  	
  
–  Educa_on-­‐only	
  pricing	
  (3	
  year	
  term,	
  payable	
  
in	
  annual	
  installments)	
  
30	
  
31	
  
More	
  than	
  45	
  universi;es	
  signed	
  up…	
  
	
  
Smallest	
  license…….20	
  gb	
  
Largest	
  license………1	
  terabyte	
  
Average	
  purchase…100	
  gb	
  
	
  
	
  
32	
  
Contact	
  internet2sales@splunk.com	
  
•  How	
  much	
  Splunk	
  do	
  you	
  need?	
  
•  How	
  much	
  can	
  you	
  get	
  with	
  the	
  budget	
  you	
  have?	
  
Thank	
  you	
  
01.28.2015 Splunk Live
Mark	
  Runals	
  
35
Ø  OSU Environment
Ø  General Thoughts
Ø  Recent Security Work
Agenda
36
About Me
IT Security in some fashion for 12+ years
At OSU for 2 ½ years
Using Splunk for 2 ½ years (direct correlation)
Other LM/SIEM Space
•  Managed a medium size ArcSight deployment
•  Used Symantec’s MSSP
Splunk Apps:
•  Data Curator, Forwarder Health, Change Tracker/Config Mgmt
37
Large Place
64k Students; 43k Staff; 175 Undergraduate Programs; ~200k IPs
Distributed
100+ IT groups; 30 CIOs; 7 Campuses; 1,245 Buildings; own zip code
Technology
You name it we probably have it (somewhere)
OSU Environment
38
1.7 TB data per day
430B events in the system
10k+ Devices
12 types of firewalls
Multiple OS
90+ teams with data in Splunk
700+ different types of data
350+ users
Splunk After 2+ Years
39
Lessons Learned
Don’t boil the ocean
•  Have a data rollon / data definition process
•  Start leveraging a Common Information Model (CIM)
Check out Splunk’s
There are different work streams
•  Data Management – getting data in
•  Knowledge Management – getting data out
Data Curator app
•  Designed to help with previous point
40
Splunk – First Steps
1.  If you have firewall data make an interactive dashboard that helps
teams identify blocks.
2.  Go out and buy a 30” or 40” TV and display something on it
•  Splunk v6.x embedded reports
•  Huge ROI
41
Don’t Display…
Top 5 Countries Attacking Us
1.  China
2.  US
3.  Romania
4.  Somewhere
5.  Somewhere Else
Top 5 Authentication Locations
1.  Columbus, OH
2.  Ohio (other)
3.  US
4.  etc
5.  etc
42
IDS – Last 24hrs
Use built in Splunk map if you must; doesn’t display numbers /sigh
43
Authentication – Last 24hrs
Eye candy = budget
44
Incident Life Cycle
Detection
Response
Collect
Data
Content
Creation
Alert
Typical MSSP
Demarcation
Triage/
Tune
Log
Forensics Investigation Remediate
45
Recent Security Work Leveraging Splunk
•  Investigating accounts sending spam
•  Grade changes
•  Library proxy abuse
•  Detecting cheating on LMS
46
Accounts Sending Spam
1.  Alert
sourcetype="MSExchange:2010:MessageTracking” original_client_ip=* | iplocation original_client_ip | eval Country =
if(cidrmatch("128.146.0.0/16",original_client_ip) OR cidrmatch("140.254.0.0/16",original_client_ip) OR
cidrmatch("164.107.0.0/16",original_client_ip), "OSU Address", Country) | stats sum(recipient_count) as recipient_count
values(Country) as sending_countries by sender message_subject | where recipient_count > 15000 OR
(like(sending_countries,"%Nigeria%") AND recipient_count>10) | sort -recipient_count
2.  Dashboard for investigation
Search is leveraging Splunk Exchange sourcetype definition. App v 2.1.2
47
Accounts Sending Spam
48
Accounts Sending Spam
49
Accounts Sending Spam
sourcetype = snort [sourcetype = msexchange_data sender=
$user$ original_client_ip=* | dedup original_client_ip | rename
original_client_ip as src_ip | fields src_ip] | …
Pass the user name token (red) to the subsearch (blue) which pulls out the
associated IPs and renames them according to the field snort uses
50
Grade Change
•  Investigation kickoff evidence – lockpick stuck in lock
•  Many logs useful
•  Learning Management System
•  Various authentication logs
•  Wireless
51
Library Proxy Abuse
OSU pays for
online resources
Student falls for
phishing
Malicious site
leverages account
creds and library proxy
Notification by vendor that there was an issue
•  Had user name – how can we identify malicious behavior?
52
Recent Security Work Leveraging Splunk
User Agent string looks interesting!
Often the malicious actors will setup a website that leverages the compromised creds.
The number of source IPs will be very low.
53
Cheating on LMS Tests
Online test taking will only grow
What can we use to spot anomalies?
Ø  Multiple tests from same IP
Ø  Time elements from tests (ie time taken vs avg time)
54
Cheating on LMS Tests
55
Cheating on LMS Tests
[utma_cookie_extracts]
REGEX = __utma=(?<utma_domain_hash>[^.]+).(?<utma_systemid>[^.]+).(?<utma_first_visit>[^.]+).(?<utma_last_visit>[^.]+).(?
<utma_current_visit>[^.]+).(?<utma_session>d+)
[utmb_cookie_extracts]
REGEX = __utmb=(?<utmb_domain_hash>[^.]+).(?<utmb_session>[^.]+).(?<utmb_cookie>[^.]+).(?<utmb_current_visit>d+)
[utmz_cookie_extracts]
REGEX = __utmz=(?<utmz_domain_hash>[^.]+).(?<utmz_current_visit>[^.]+).(?<ut_mz_session>[^.]+).(?<utmz_campaign>[^.]+)
.utmcsr=(?<utmz_campaign_source>[^|]+)|utmccn=(?<utmz_campaign_name>[^|]+)|utmcmd=(?<utmz_campaign_medium>[^|]+)|
utmctr=(?<utmz_campaign_terms>[^;]+);
[ga_cookie_extracts]
REGEX = _ga=(?<ga_version>GAd+).(?<ga_cookiepath>d+).(?<ga_systemid>d+).(?<ga_current_visit>d+)
Google Analytics Transforms
56
Summary
Going from a data repository to an engine takes time
You have a data lake full of black swans
•  Use use cases to drive your efforts / start somewhere
•  Don’t wait for perfect
57
Email: runals.3@osu.edu
Blog: runals.blogspot.com
Contact Info
Copyright	
  ©	
  2015	
  Splunk	
  Inc.	
  
Splunk@BaylorUniversity	
  
Keith	
  Schoenefeld	
  
Senior	
  Information	
  Security	
  Analyst	
  
Jon	
  Allen	
  
Assistant	
  Vice	
  President	
  &	
  	
  
Chief	
  Information	
  Security	
  Officer	
  
59	
  
About	
  Baylor	
  
•  Private	
  faith	
  based	
  ins_tu_on	
  
	
  
•  Founded	
  in	
  1845	
  
•  16,260	
  students	
  
•  Over	
  2,900	
  faculty/staff	
  
60	
  
Jon	
  Allen	
  
•  Over	
  15	
  years	
  at	
  Baylor	
  University	
  
•  Started	
  the	
  informa_on	
  security	
  group	
  
•  M.S.	
  Computer	
  Science	
  
61	
  
Keith	
  Schoenefeld	
  
•  15	
  Years	
  in	
  Higher	
  Educa_on	
  Informa_on	
  Security	
  
•  Vulnerability	
  Management	
  
•  Log	
  Management	
  (ng-­‐syslog,	
  rsyslog,	
  Splunk)	
  
•  Splunk	
  Cer_fied	
  Architect	
  by	
  the	
  end	
  of	
  February.	
  
62	
  
Enhancing	
  Security	
  Infrastructure	
  
•  PCI	
  compliance	
  
•  Gaining	
  vision	
  into	
  high	
  volume	
  log	
  sources	
  
–  Ac_ve	
  Directory	
  
–  Firewalls	
  
–  IDS/IPS	
  
•  Build	
  a	
  new	
  service	
  within	
  IT	
  that	
  has	
  security	
  advantages	
  
63	
  
Ini_a_ve	
  Buy	
  In	
  
•  Great	
  security	
  wants	
  us	
  to	
  do	
  what	
  
•  Push	
  the	
  opera_onal	
  benefits	
  
•  Find	
  one	
  or	
  two	
  early	
  wins	
  
64	
  
Cluster	
  Master	
  
Cluster	
  Members	
  Dedicated	
  Search	
  Head	
  
Splunk	
  Forwarders	
  
.	
  
.	
  
.	
  
65	
  
Technical	
  Specifica_ons	
  
•  Dedicated	
  Search	
  Head	
  (x1)	
  
–  48	
  cores	
  
–  64G	
  RAM	
  
•  Cluster	
  Members	
  (x3)	
  
–  Clustered	
  for	
  High	
  Availability	
  and	
  Faster	
  Searching	
  
–  Each	
  has:	
  
ê  3.3	
  TB	
  local	
  storage,	
  configured	
  in	
  RAID	
  10	
  (~2000	
  iops)	
  
ê  10	
  TB	
  SAN	
  storage	
  (~	
  700	
  iops)	
  
ê  32	
  cores	
  
ê  64G	
  RAM	
  
66	
  
Networking	
  
Group	
  
•  Firewall	
  
•  IPS	
  
•  IAS	
  
•  DHCP	
  
•  Networking	
  Devices	
  
•  Windows	
  Servers	
  
•  Linux	
  Servers	
  
Servers	
  
•  Ac_ve	
  Directory	
  
•  Exchange	
  
•  Linux	
  Servers	
  
PCI	
  
•  Firewall	
  
•  IPS	
  
•  Ac_ve	
  Directory	
  
Client	
  Services	
  
•  AV	
  
Items	
  in	
  RED	
  are	
  logs	
  we	
  could	
  not	
  previously	
  access	
  effec_vely.	
  
67	
  
Proven	
  Effec_veness	
  
•  Servers	
  
ê  User	
  Login	
  troubleshoo_ng	
  
–  Cuts	
  troubleshoo_ng	
  _me	
  from	
  3	
  hours	
  to	
  10	
  minutes	
  each	
  
ê  Email	
  flow	
  troubleshoo_ng	
  
–  Cuts	
  troubleshoo_ng	
  _me	
  from	
  1	
  hour	
  to	
  10	
  minutes	
  each	
  
ê  Server	
  Performance	
  sta_s_cs	
  
–  Exchange	
  Volumes	
  
68	
  
Proven	
  Effec_veness	
  
•  Security	
  
–  Lost/Stolen	
  Device	
  tracking	
  
–  Event	
  tracking	
  
–  Faster	
  incident	
  detec_on	
  
–  Anomalous	
  user	
  login	
  detec_on	
  
69	
  
Robust	
  Toolset	
  
•  Raw	
  logs	
  to	
  knowledge	
  in	
  minutes	
  
	
  
•  Use	
  visuals	
  to	
  explain	
  complex	
  issues	
  
•  Link	
  disparate	
  data	
  sources	
  
70	
  
Shellshock	
  
Time	
   Ac;on	
   Device	
   Source	
  IP	
   Dest	
  IP	
   Dest	
  
Port	
  
Dest	
  Net	
  
Tue	
  Oct	
  21	
  04:33:56	
  2014	
   ids	
   bro	
   89.121.161.232	
   129.62.aa.bb	
   80	
   DC	
  
Tue	
  Oct	
  21	
  04:34:02	
  2014	
   reset-­‐both	
   PAN	
   89.121.161.232	
   129.62.aa.bb	
   80	
   DC	
  
Tue	
  Oct	
  21	
  04:40:05	
  2014	
   ids	
   bro	
   188.10.85.113	
   129.62.cc.dd	
   80	
   Dept.	
  A	
  
Tue	
  Oct	
  21	
  04:40:11	
  2014	
   reset-­‐both	
   PAN	
   188.10.85.113	
   129.62.cc.dd	
   80	
   Dept.	
  A	
  
Tue	
  Oct	
  21	
  04:40:23	
  2014	
   ids	
   bro	
   188.10.85.113	
   129.62.cc.ee	
   80	
   Dept.	
  A	
  
Tue	
  Oct	
  21	
  04:40:28	
  2014	
   reset-­‐both	
   PAN	
   188.10.85.113	
   129.62.cc.ee	
   80	
   Dept.	
  A	
  
Tue	
  Oct	
  21	
  04:40:30	
  2014	
   ids	
   bro	
   188.10.85.113	
   129.62.cc.ff	
   80	
   Dept.	
  A	
  
Tue	
  Oct	
  21	
  04:40:35	
  2014	
   reset-­‐both	
   PAN	
   188.10.85.113	
   129.62.cc.ff	
   80	
   Dept.	
  A	
  
71	
  
DNS	
  Amplifica_on	
  Aqacks	
  
72	
  
73	
  
74	
  
75	
  
Messaging	
  Visual	
  
76	
  
Account	
  Compromise	
  
77	
  
Building	
  Apps	
  
78	
  
Lessons	
  Learned	
  
•  There	
  is	
  never	
  enough	
  license	
  
•  Be	
  prepared	
  for	
  rapid	
  adop_on	
  
•  Go	
  big	
  or	
  go	
  home	
  on	
  hardware	
  
Copyright	
  ©	
  2015	
  Splunk	
  Inc.	
  
Ques_ons	
  
Jon	
  Allen	
  
Assistant	
  Vice	
  President	
  &	
  
Chief	
  Information	
  Security	
  
Officer	
  
Keith	
  Schoenefeld	
  
Senior	
  Information	
  	
  
Security	
  Analyst	
  
Thank	
  You	
  
Copyright	
  ©	
  2014	
  Splunk	
  Inc.	
  
Web	
  Applica_on	
  Monitoring	
  
and	
  Analy_cs	
  
University	
  of	
  Washington	
  	
  
82	
  
Stephen	
  De	
  Vight	
  
Web	
  Applica_on	
  Engineer	
  
83	
  
Agenda	
  
"   About	
  us	
  
"   Splunk	
  at	
  the	
  University	
  of	
  Washington	
  
"   Suppor_ng	
  an	
  exis_ng	
  service	
  
"   Providing	
  data	
  to	
  UX	
  with	
  client-­‐side	
  instrumenta_on	
  
84	
  
Academic	
  and	
  Collabora_ve	
  Applica_ons	
  
"   A	
  division	
  within	
  UW-­‐IT	
  focused	
  on	
  building	
  student	
  facing	
  Web	
  
applica_ons	
  
"   Must	
  develop	
  new	
  applica_ons	
  while	
  maintaining	
  legacy	
  applica_ons	
  
with	
  limited	
  resources	
  
"   Facts	
  and	
  figures	
  
–  Small	
  team	
  of	
  6	
  engineers	
  
–  Maintain	
  ~15	
  applica_ons	
  
–  Support	
  over	
  140,000	
  users	
  across	
  3	
  campuses	
  
–  Support	
  9	
  groups	
  on	
  campus	
  running	
  their	
  own	
  Splunk	
  instances	
  via	
  our	
  license	
  
master	
  
85	
  
What	
  We	
  Maintain	
  
86	
  
My	
  Background	
  and	
  Role	
  
"   Stephen	
  De	
  Vight	
  
–  With	
  the	
  UW	
  since	
  2006	
  
–  Current	
  Role:	
  Web	
  Applica_on	
  Engineer,	
  2011	
  
–  Mission:	
  To	
  support	
  teaching	
  and	
  learning	
  on	
  campus	
  through	
  the	
  development	
  
of	
  interac_ve	
  Web	
  and	
  mobile	
  applica_ons	
  
87	
  
Splunk	
  Enterprise	
  at	
  UW	
  -­‐	
  2012	
  
aca-­‐log	
  
Universal	
  Forwarders	
  
88	
  
Splunk	
  Enterprise	
  at	
  UW	
  -­‐	
  2014	
  
splunk-­‐search01	
   splunk-­‐license	
  
splunk-­‐index01	
   splunk-­‐index02	
  
Universal	
  Forwarders	
  
‘External’	
  Splunk	
  instances	
  
89	
  
Suppor_ng	
  an	
  Exis_ng	
  Service	
  
•  Homegrown	
  suite	
  of	
  academic	
  
applica_ons	
  
•  Currently	
  consists	
  of	
  8	
  dis_nct	
  tools	
  
•  Released	
  in	
  1999	
  
90	
  
Our	
  Needs	
  
–  Situa;on:	
  Legacy	
  database	
  logging	
  system	
  reached	
  end	
  of	
  life,	
  was	
  not	
  scaling	
  
well,	
  and	
  was	
  too	
  costly	
  to	
  directly	
  replace	
  
–  Struggling	
  with:	
  Finding	
  a	
  solu_on	
  that	
  is	
  both	
  easy	
  to	
  build	
  and	
  maintain	
  as	
  well	
  
as	
  being	
  able	
  to	
  scale	
  to	
  our	
  needs	
  
–  Wanted:	
  An	
  easy	
  to	
  use,	
  UI-­‐driven,	
  applica_on	
  to	
  search	
  our	
  log	
  data	
  
–  Enter	
  Splunk:	
  Splunk	
  Enterprise	
  allowed	
  us	
  to	
  build	
  a	
  custom	
  searching	
  app	
  as	
  
well	
  as	
  a	
  dashboard	
  for	
  monitoring	
  service	
  status	
  
91	
  
Catalyst	
  Log	
  Search	
  
•  Advanced	
  XML	
  view	
  
•  Search	
  form	
  negates	
  the	
  need	
  for	
  
users	
  to	
  learn	
  Splunk	
  search	
  language	
  
or	
  understand	
  our	
  log	
  formacng	
  and	
  
structure	
  
•  Support	
  can	
  analyze	
  user	
  ac_vity	
  to	
  
provide	
  insight	
  into	
  incident	
  reports	
  
Screenshot	
  here	
  
92	
  
Catalyst	
  Dashboard	
  
•  Gauge	
  current	
  level	
  of	
  ac_vity	
  at	
  a	
  
glance	
  
•  Examine	
  last	
  day	
  of	
  ac_vity	
  for	
  
anomalous	
  usage	
  
•  Targets	
  slowest	
  loading	
  URLs	
  for	
  
performance	
  improvement	
  
93	
  
Data	
  Driven	
  User	
  Experience	
  
•  Mobile	
  Web	
  version	
  of	
  our	
  student	
  
portal	
  
•  Focused	
  on	
  providing	
  _mely,	
  
ac_onable	
  informa_on	
  to	
  our	
  
students	
  
•  Based	
  on	
  a	
  student's	
  situa_on	
  and	
  the	
  
_me	
  of	
  the	
  quarter	
  we	
  dynamically	
  
display,	
  hide,	
  move,	
  and	
  reorder	
  
content	
  
94	
  
Our	
  Needs	
  
–  Situa;on:	
  UX	
  needs	
  a	
  way	
  to	
  validate	
  their	
  assump_ons	
  around	
  what	
  content	
  is	
  
relevant	
  to	
  a	
  student	
  at	
  various	
  points	
  in	
  the	
  quarter	
  
–  Struggling	
  with:	
  Correla_ng	
  user	
  ac_vity	
  with	
  ins_tu_onal	
  data	
  (e.g.	
  class	
  
standing,	
  campus,	
  etc.)	
  
–  Wanted:	
  	
  A	
  self-­‐driven	
  means	
  for	
  UX	
  and	
  business	
  analysts	
  to	
  analyze	
  log	
  data	
  	
  
–  Enter	
  Splunk:	
  Splunk,	
  along	
  with	
  our	
  client-­‐side	
  logging	
  solu_on,	
  allows	
  us	
  to	
  
correlate	
  user	
  ac_vity	
  with	
  certain	
  ins_tu_onal	
  aqributes	
  we	
  log	
  
95	
  
Client-­‐Side	
  logging	
  
•  Google	
  Analy_cs	
  did	
  not	
  get	
  us	
  
everything	
  we	
  needed	
  
•  Using	
  logger4javascript	
  to	
  collate	
  
events	
  and	
  POST	
  to	
  a	
  REST	
  interface	
  
•  Events	
  are	
  bundled	
  to	
  reduce	
  network	
  
overhead	
  
•  Events	
  are	
  wriqen	
  to	
  file	
  by	
  REST	
  
server	
  
hlp://www.log4javascript.org/	
  
96	
  
Working	
  with	
  Client	
  Logs	
  	
  
•  Link	
  Log	
  
–  Link	
  loca_on	
  
–  Target	
  URL	
  
–  Ac_on	
  (view,	
  click)	
  
•  Card	
  Log	
  
–  Card	
  loca_on	
  URL	
  
–  Card	
  name	
  
–  Card	
  posi_on	
  
–  Ac_on	
  (load,	
  view,	
  expand,	
  collapse)	
  
INFO 21 22:25:31
{
"level": "INFO",
"url": "https://my.uw.edu/mobile/landing/",
"timestamp": 1421907930962,
"logger": "link",
"session_key": "xc63940325jlo3dsdfcgtt3126b",
"message": {
"href": "http: //gmail.uw.edu/",
"action": "click"
}
}
[link]
97	
  
Simple	
  Query	
  
index=myuw_production
sourcetype=myuw_link_log
action=click
|stats count by target_url
98	
  
Server-­‐Side	
  Session	
  Log	
  
•  Session	
  Log	
  
–  Graduate	
  or	
  undergraduate	
  
–  Class	
  standing	
  
–  Campus	
  
INFO 21 22:21:20
{
"is_grad": false,
"netid": "javerage",
"is_ugrad": true,
"class_level": "FRESHMAN",
"session_key": "xc63940325jlo3dsdfcgtt3126b",
"campus": "seattle"
}
[session]
99	
  
Evenqypes	
  and	
  Transac_ons	
  
index=myuw_production
(sourcetype=myuw_link_log
OR sourcetype=myuw_session_log)
Build	
  an	
  evenqype	
  that	
  contains	
  both	
  
link	
  and	
  session	
  logs	
  
10
0	
  
Session	
  Ac_vity	
  with	
  Transac_ons	
  
index=myuw_production
eventtype=link_event
|transaction fields=session_key
maxspan=8h
|search target_url=*dars.asp
AND action=click
|stats count by target_url
•  Create	
  a	
  transac_on	
  based	
  on	
  
session_key	
  
•  Find	
  transac_ons	
  that	
  contain	
  a	
  
link	
  click	
  to	
  	
  ‘*dars.asp’	
  
•  Get	
  count	
  of	
  other	
  URL	
  targets	
  
clicked	
  within	
  that	
  transac_on	
  
10
1	
  
Combining	
  Logs	
  with	
  Transac_ons	
  
index=myuw_production eventtype=link_event
|transaction fields=session_key maxspan=8h
|search action=click
|stats count by class_level
•  Create	
  a	
  transac_on	
  based	
  on	
  
session_key	
  
•  Find	
  link	
  events	
  that	
  have	
  a	
  click	
  
ac_on	
  
•  Using	
  the	
  session	
  log,	
  determine	
  
how	
  many	
  link	
  clicks	
  were	
  made	
  
by	
  each	
  class	
  level	
  
10
2	
  
What’s	
  Next	
  
"   Add	
  more	
  of	
  our	
  applica_on’s	
  logs	
  to	
  Splunk	
  
–  Deploying	
  forwarders	
  via	
  Ansible	
  to	
  our	
  hosts	
  
"   Get	
  addi_onal	
  people	
  up	
  to	
  speed	
  with	
  querying	
  in	
  Splunk	
  
"   Reach	
  out	
  to	
  addi_onal	
  campus	
  partners	
  who	
  want	
  to	
  buy	
  into	
  the	
  
license	
  
10
3	
  
Top	
  Takeaways	
  
"   Building	
  a	
  search	
  form	
  makes	
  Splunk	
  simple	
  to	
  use	
  
"   Determine	
  your	
  analysis	
  needs	
  before	
  crea_ng	
  your	
  logging	
  scheme	
  
"   Client	
  side	
  logging	
  can	
  provide	
  valuable	
  insight	
  into	
  user	
  behavior	
  
"   Transac_ons	
  make	
  combining	
  logs	
  easy	
  
Thank	
  You	
  
 
SPLUNK	
  CLOUD	
  
	
  
NICK	
  PAVLOVICH	
  –	
  AVP	
  CLOUD	
  SALES	
  
	
  
KYLE	
  HOURIHAN	
  –	
  CLOUD	
  SPECIALIST	
  
	
  
Apps and data
moving to
cloud
Cloud data can
remain in cloud
No data
silos
Desire to
consume
Splunk as a
service
Cloud and Your Business
Search Head(s)
Indexer(s)
Search Head(s)
Indexer(s)
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Featured
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Ready
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What We Built
High availability
across Indexers &
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availability zones
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-  Secure
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Splunk Cloud fully monitored using Splunk Enterprise
Built for 100% Uptime
Forward data
Search
Monitor
Get value fast
What You Do
Hardware setup
Storage
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What We Do
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Search Head(s)
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On Premises Private Cloud Public Cloud On Premises Private Cloud Public Cloud
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Get	
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  From	
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Click	
  
here	
  
Free	
  Download	
  or	
  Online	
  Sandbox	
  
113
Commonwealth	
  Bank	
  Cloud	
  Discussion	
  
22/10/14	
  
	
  
TECHNICAL	
  
DISCUSSION	
  
Dedicated	
  
Deployments	
  
Clustered	
  Indexers	
  
&	
  Search	
  Heads	
  
Mul_ple	
  Data	
  
Centers	
  
Proac_ve,	
  con_nuous	
  
monitoring	
  
Orchestra_on	
  Layer	
  
Mul_-­‐region	
  Opera_ons	
  
Processes	
  for	
  data	
  
and	
  customer	
  
protec_on	
  
SSL	
  Encryp_on	
  
	
  
Splunk	
  Cloud	
  –	
  Technical	
  Overview	
  
Opera;onal	
  	
  
Excellence	
  
Security	
   Support	
  
Enterprise	
  grade	
  support	
  
Architecture	
  
115
 
	
  Architecture Diagram
Customer	
  Stack	
  
Opera;onal	
  Monitoring	
  
Users	
  Searching	
  
via	
  HTTPS	
  
Forwarders	
  	
  
over	
  SSL	
  
S3	
  backup	
  
Orchestra;on	
  Layer	
  
•  Chef	
  
•  Ansible	
  
•  Jenkins	
  
Amazon	
  VPC	
  
116
Mul;-­‐AZ,	
  
Clustered	
  Search	
  Heads	
  
Mul;-­‐AZ,	
  Clustered	
  	
  
Indexers	
  
…	
  
Master	
  Nodes	
  
…	
  
Behind-­‐firewall	
  
Forwarder	
  
Management	
  
Any	
  Data	
  Input	
  Correlated	
  with	
  Exis;ng	
  Data	
  Sources	
  	
  
Scripted/Modular	
  inputs	
  TCP/UDP	
  Local	
  files	
  Rest-­‐API	
  
117
UF	
  or	
  LWF	
  or	
  Heavy	
  
THANK	
  YOU!!	
  

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Virtual SplunkLive! for Higher Education Overview/Customers

  • 1. Copyright  ©  2014  Splunk  Inc.   WELCOME     VIRTUAL  SPLUNKLIVE!  FOR  HIGHER  EDUCATION   JANUARY  28,  2015    
  • 2. DAVE  SCHWARTZ   Director  of  Business  Development,  Splunk    
  • 3. (ALL  TIMES  EASTERN  US  TIME  ZONE)   1:00  Welcome     1:10  Splunk  Overview  [Monzy  Merza,  Splunk]   1:45  Internet2  NET+  Splunk  Offering  [Andrew  Kea_ng,  I2]   2:00  Ohio  State  University  [Mark  Runals]   2:30  Baylor  University  [Jon  Allen,  Keith  Schonenfield]   3:00  University  of  Washington    [S.  De  Vight,  P.  Michaud]   3:30    Splunk  Cloud  [Nick  Pavlovich,  Splunk]   3:50  10  minute  break   4:00    Breakout  Sessions    Gecng  Started    Security    IT  Opera_ons         TODAY’S     AGENDA    
  • 4. 500+  Educa;onal  Ins;tu;ons  Buy  Splunk   4  
  • 5. 5   Safe  Harbor  Statement   During   the   course   of   this   presenta_on,   we   may   make   forward   looking   statements   regarding   future   events  or  the  expected  performance  of  the  company.  We  cau_on  you  that  such  statements  reflect  our   current  expecta_ons  and  es_mates  based  on  factors  currently  known  to  us  and  that  actual  events  or   results  could  differ  materially.  For  important  factors  that  may  cause  actual  results  to  differ  from  those   contained  in  our  forward-­‐looking  statements,  please  review  our  filings  with  the  SEC.    The  forward-­‐looking   statements  made  in  this  presenta_on  are  being  made  as  of  the  _me  and  date  of  its  live  presenta_on.   If  reviewed  ager  its  live  presenta_on,  this  presenta_on  may  not  contain  current  or  accurate  informa_on.     We  do  not  assume  any  obliga_on  to  update  any  forward  looking  statements  we  may  make.    In  addi_on,   any  informa_on  about  our  roadmap  outlines  our  general  product  direc_on  and  is  subject  to  change  at   any  _me  without  no_ce.  It  is  for  informa_onal  purposes  only  and  shall  not  be  incorporated  into  any   contract   or   other   commitment.   Splunk   undertakes   no   obliga_on   either   to   develop   the   features   or   func_onality  described  or  to  include  any  such  feature  or  func_onality  in  a  future  release.  
  • 6. Disrup;ve  Approach  to  Unstructured  Data   Structured   RDBMS   SQL   Search   Schema  at  Write   Schema  at  Read   1980-­‐2010   2010+   ETL   Universal  Indexing   Unstructured   Volume  |  Velocity  |  Variety  
  • 7. 7   Make  machine  data  accessible,   usable  and  valuable  to  everyone.     7  7  7  
  • 8. COLLECT  DATA   FROM  ANYWHERE   SEARCH   AND  ANALYZE   EVERYTHING   GAIN  REAL-­‐TIME   OPERATIONAL   INTELLIGENCE   The  Power  of  Splunk   8  
  • 9. 9   Why  Splunk?   FAST  TIME-­‐TO-­‐VALUE   ONE  PLATFORM,  MULTIPLE  USE  CASES   VISIBILITY  ACROSS  STACK,  NOT  JUST  SILOS   ASK  ANY  QUESTION  OF  DATA   ANY  DATA,  ANY  SOURCE  OR  DEPLOYMENT  MODEL  
  • 10. 10   Turning  Machine  Data  Into  Business  Value   Index  Untapped  Data:  Any  Source,  Type,  Volume   Online   Services   Web   Services   Servers   Security   GPS   Loca_on   Storage   Desktops   Networks   Packaged   Applica_ons   Custom   Applica_ons  Messaging   Telecoms   Online   Shopping   Cart   Web   Clickstreams   Databases   Energy   Meters   Call  Detail   Records   Smartphones   and  Devices   RFID   On-­‐   Premises   Private     Cloud   Public     Cloud    Ask  Any  Ques;on   Applica;on  Delivery   Security,  Compliance  and   Fraud   IT  Opera;ons   Business  Analy;cs   Industrial  Data  and   the  Internet  of  Things  
  • 11. Phases  of  Opera;onal  Intelligence   Reac;ve   Search   and   Inves_gate   Proac_ve   Monitoring   and  Aler_ng   Opera_onal   Visibility   Proac;ve   Real-­‐_me     Business     Insight  
  • 12. IT   Opera_ons   Applica_on   Delivery   Developer  Plamorm  (REST  API,  SDKs)   Business   Analy_cs   Industrial  Data   and  Internet  of   Things   12   Delivers  Value  Across  IT  and  the  Business   Security,     Compliance,   and  Fraud  
  • 13. Why  Domino’s  uses  Splunk  for  Applica;on   Management  and  Business  Analy;cs   Understand   device  and  app   usage  trends  for   orders   Real-­‐;me   revenue   insights  from   store  data   Visibility  into   online  and   mobile  coupon   redemp;on   Refine     campaigns     for  higher     conversion   13  
  • 14. 14   Apps  &  Capabili;es  for  Business  Analy;cs   Apps,  Features  &  Partners   •  DB  Connect   •  Stream   •  ODBC  Driver   •  Data  Models   •  Pivot  
  • 15. IT   Opera_ons   Security,     Compliance,   and  Fraud   Applica_on   Delivery   Developer  Plamorm  (REST  API,  SDKs)   Business   Analy_cs   Industrial  Data   and  Internet  of   Things   15   Delivers  Value  Across  IT  and  the  Business  
  • 16. Building  Smarter   Transporta;on   Improving  Safety     Reducing  Fuel  Costs     Improving  On-­‐Time    Opera_ons   Over  $1  Billion  in  Poten;al  Savings   16  
  • 17. 17   Apps  &  Capabili;es  for  Industrial  Data     &  Internet  of  Things   •  DBConnect     •  REST  API  and  SNMP   Modular  Inputs   •  Universal  Forwarder   for  Raspberry  Pi   Apps,  Features  &  Partners   REST  
  • 19. 19   What’s  New  in  Splunk  Enterprise  6.2   Gecng  Data  In   Advanced  Field  Extractor   Instant  Pivot     Event  Paqern  Detec_on     Prebuilt  Panels   Search  Head  Clustering   Distributed   Management  Console     Powerful   Analy;cs  for  Broader   Number  of  Users   Faster  Data   Onboarding   Breakthrough   Scalability  and   Centralized  Mgmt.  
  • 20. Unparalleled  Cloud  Service  for  Machine  Data   100%   Up;me  SLA   Hybrid   Plaform   Secure  and   Reliable   Instant   Access   20  
  • 21. 21   What’s  New  in  Hunk  6.2   Hunk  Sandbox   Data  Explorer   Faster  to   Deploy  and  Gain  Value   Instant  Pivot     Event  Paqern  Detec_on     Prebuilt  Panels   More  Powerful   Analy;cs  for  Everyone   AWS  Hunk  Service   Hunk  Apps   Extend   Exploratory  Analy;cs  
  • 22. Extending  Opera;onal  Intelligence  to  Mobile  Apps   Deliver  Beqer   Performing,  More   Reliable  Apps     Deliver  Real-­‐Time   Omni-­‐Channel   Analy_cs   End-­‐to-­‐End   Performance  and   Capacity  Insights   22  
  • 23. New  Data  Sources   Universal  Forwarder     on  z/Linux   Syncsort  Ironstream     on  z/OS   Mainframe   Kepware   Industrial  Data   23   Splunk  App  for  Stream   Wire  Data  
  • 24. Mainframe   Data   VMware   Plamorm  for  Machine  Data   Easy  to  Adopt  Splunk   Exchange   PCI  Security   DB  Connect   Mobile  Forwarders   Syslog  /     TCP  /  Other   Sensors  &   Control  Systems   Rich  Ecosystem  of  Apps   Across  Data  Sources,  Use  Cases  &  Consump;on  Models   Stream   24  
  • 25. Dev.splunk.com  40,000+  ques;ons   and  answers   600+  apps   Local  User  Groups     and   SplunkLive!  events   25   Thriving  Community  
  • 26. Educa;on   Healthcare   Technology   Energy  and  U;li;es   Manufacturing   Telecommunica;ons   Cloud  and  Online  Services   Government   Retail   Financial  Services  and  Insurance   Media   Travel  and  Leisure   26   Proven  at  8,400+  Customers  in  100  Countries   Over  3/4  the  Fortune  100  
  • 27. FREE     ONLINE  SANDBOX   FREE     DOWNLOAD   FREE     AMAZON  MACHINE   IMAGES  (AMI)   27   Easy  to  Try  &  Get  Started   1   3  2  
  • 29. ANDREW  KEATING   Program  Manager,  Internet2     ROB  REED   Worldwide  Educa_on  Evangelist,  Splunk    
  • 30. On-­‐premise,  Splunk  Enterprise  is  an  Internet2  NET+  Offering     ALL  US-­‐based  Higher  Educa_on  Ins_tu_ons  benefit  from:   –  Pre-­‐nego_ated  contract       –  Educa_on-­‐only  pricing  (3  year  term,  payable   in  annual  installments)   30  
  • 31. 31   More  than  45  universi;es  signed  up…     Smallest  license…….20  gb   Largest  license………1  terabyte   Average  purchase…100  gb      
  • 32. 32   Contact  internet2sales@splunk.com   •  How  much  Splunk  do  you  need?   •  How  much  can  you  get  with  the  budget  you  have?  
  • 35. 35 Ø  OSU Environment Ø  General Thoughts Ø  Recent Security Work Agenda
  • 36. 36 About Me IT Security in some fashion for 12+ years At OSU for 2 ½ years Using Splunk for 2 ½ years (direct correlation) Other LM/SIEM Space •  Managed a medium size ArcSight deployment •  Used Symantec’s MSSP Splunk Apps: •  Data Curator, Forwarder Health, Change Tracker/Config Mgmt
  • 37. 37 Large Place 64k Students; 43k Staff; 175 Undergraduate Programs; ~200k IPs Distributed 100+ IT groups; 30 CIOs; 7 Campuses; 1,245 Buildings; own zip code Technology You name it we probably have it (somewhere) OSU Environment
  • 38. 38 1.7 TB data per day 430B events in the system 10k+ Devices 12 types of firewalls Multiple OS 90+ teams with data in Splunk 700+ different types of data 350+ users Splunk After 2+ Years
  • 39. 39 Lessons Learned Don’t boil the ocean •  Have a data rollon / data definition process •  Start leveraging a Common Information Model (CIM) Check out Splunk’s There are different work streams •  Data Management – getting data in •  Knowledge Management – getting data out Data Curator app •  Designed to help with previous point
  • 40. 40 Splunk – First Steps 1.  If you have firewall data make an interactive dashboard that helps teams identify blocks. 2.  Go out and buy a 30” or 40” TV and display something on it •  Splunk v6.x embedded reports •  Huge ROI
  • 41. 41 Don’t Display… Top 5 Countries Attacking Us 1.  China 2.  US 3.  Romania 4.  Somewhere 5.  Somewhere Else Top 5 Authentication Locations 1.  Columbus, OH 2.  Ohio (other) 3.  US 4.  etc 5.  etc
  • 42. 42 IDS – Last 24hrs Use built in Splunk map if you must; doesn’t display numbers /sigh
  • 43. 43 Authentication – Last 24hrs Eye candy = budget
  • 44. 44 Incident Life Cycle Detection Response Collect Data Content Creation Alert Typical MSSP Demarcation Triage/ Tune Log Forensics Investigation Remediate
  • 45. 45 Recent Security Work Leveraging Splunk •  Investigating accounts sending spam •  Grade changes •  Library proxy abuse •  Detecting cheating on LMS
  • 46. 46 Accounts Sending Spam 1.  Alert sourcetype="MSExchange:2010:MessageTracking” original_client_ip=* | iplocation original_client_ip | eval Country = if(cidrmatch("128.146.0.0/16",original_client_ip) OR cidrmatch("140.254.0.0/16",original_client_ip) OR cidrmatch("164.107.0.0/16",original_client_ip), "OSU Address", Country) | stats sum(recipient_count) as recipient_count values(Country) as sending_countries by sender message_subject | where recipient_count > 15000 OR (like(sending_countries,"%Nigeria%") AND recipient_count>10) | sort -recipient_count 2.  Dashboard for investigation Search is leveraging Splunk Exchange sourcetype definition. App v 2.1.2
  • 49. 49 Accounts Sending Spam sourcetype = snort [sourcetype = msexchange_data sender= $user$ original_client_ip=* | dedup original_client_ip | rename original_client_ip as src_ip | fields src_ip] | … Pass the user name token (red) to the subsearch (blue) which pulls out the associated IPs and renames them according to the field snort uses
  • 50. 50 Grade Change •  Investigation kickoff evidence – lockpick stuck in lock •  Many logs useful •  Learning Management System •  Various authentication logs •  Wireless
  • 51. 51 Library Proxy Abuse OSU pays for online resources Student falls for phishing Malicious site leverages account creds and library proxy Notification by vendor that there was an issue •  Had user name – how can we identify malicious behavior?
  • 52. 52 Recent Security Work Leveraging Splunk User Agent string looks interesting! Often the malicious actors will setup a website that leverages the compromised creds. The number of source IPs will be very low.
  • 53. 53 Cheating on LMS Tests Online test taking will only grow What can we use to spot anomalies? Ø  Multiple tests from same IP Ø  Time elements from tests (ie time taken vs avg time)
  • 55. 55 Cheating on LMS Tests [utma_cookie_extracts] REGEX = __utma=(?<utma_domain_hash>[^.]+).(?<utma_systemid>[^.]+).(?<utma_first_visit>[^.]+).(?<utma_last_visit>[^.]+).(? <utma_current_visit>[^.]+).(?<utma_session>d+) [utmb_cookie_extracts] REGEX = __utmb=(?<utmb_domain_hash>[^.]+).(?<utmb_session>[^.]+).(?<utmb_cookie>[^.]+).(?<utmb_current_visit>d+) [utmz_cookie_extracts] REGEX = __utmz=(?<utmz_domain_hash>[^.]+).(?<utmz_current_visit>[^.]+).(?<ut_mz_session>[^.]+).(?<utmz_campaign>[^.]+) .utmcsr=(?<utmz_campaign_source>[^|]+)|utmccn=(?<utmz_campaign_name>[^|]+)|utmcmd=(?<utmz_campaign_medium>[^|]+)| utmctr=(?<utmz_campaign_terms>[^;]+); [ga_cookie_extracts] REGEX = _ga=(?<ga_version>GAd+).(?<ga_cookiepath>d+).(?<ga_systemid>d+).(?<ga_current_visit>d+) Google Analytics Transforms
  • 56. 56 Summary Going from a data repository to an engine takes time You have a data lake full of black swans •  Use use cases to drive your efforts / start somewhere •  Don’t wait for perfect
  • 58. Copyright  ©  2015  Splunk  Inc.   Splunk@BaylorUniversity   Keith  Schoenefeld   Senior  Information  Security  Analyst   Jon  Allen   Assistant  Vice  President  &     Chief  Information  Security  Officer  
  • 59. 59   About  Baylor   •  Private  faith  based  ins_tu_on     •  Founded  in  1845   •  16,260  students   •  Over  2,900  faculty/staff  
  • 60. 60   Jon  Allen   •  Over  15  years  at  Baylor  University   •  Started  the  informa_on  security  group   •  M.S.  Computer  Science  
  • 61. 61   Keith  Schoenefeld   •  15  Years  in  Higher  Educa_on  Informa_on  Security   •  Vulnerability  Management   •  Log  Management  (ng-­‐syslog,  rsyslog,  Splunk)   •  Splunk  Cer_fied  Architect  by  the  end  of  February.  
  • 62. 62   Enhancing  Security  Infrastructure   •  PCI  compliance   •  Gaining  vision  into  high  volume  log  sources   –  Ac_ve  Directory   –  Firewalls   –  IDS/IPS   •  Build  a  new  service  within  IT  that  has  security  advantages  
  • 63. 63   Ini_a_ve  Buy  In   •  Great  security  wants  us  to  do  what   •  Push  the  opera_onal  benefits   •  Find  one  or  two  early  wins  
  • 64. 64   Cluster  Master   Cluster  Members  Dedicated  Search  Head   Splunk  Forwarders   .   .   .  
  • 65. 65   Technical  Specifica_ons   •  Dedicated  Search  Head  (x1)   –  48  cores   –  64G  RAM   •  Cluster  Members  (x3)   –  Clustered  for  High  Availability  and  Faster  Searching   –  Each  has:   ê  3.3  TB  local  storage,  configured  in  RAID  10  (~2000  iops)   ê  10  TB  SAN  storage  (~  700  iops)   ê  32  cores   ê  64G  RAM  
  • 66. 66   Networking   Group   •  Firewall   •  IPS   •  IAS   •  DHCP   •  Networking  Devices   •  Windows  Servers   •  Linux  Servers   Servers   •  Ac_ve  Directory   •  Exchange   •  Linux  Servers   PCI   •  Firewall   •  IPS   •  Ac_ve  Directory   Client  Services   •  AV   Items  in  RED  are  logs  we  could  not  previously  access  effec_vely.  
  • 67. 67   Proven  Effec_veness   •  Servers   ê  User  Login  troubleshoo_ng   –  Cuts  troubleshoo_ng  _me  from  3  hours  to  10  minutes  each   ê  Email  flow  troubleshoo_ng   –  Cuts  troubleshoo_ng  _me  from  1  hour  to  10  minutes  each   ê  Server  Performance  sta_s_cs   –  Exchange  Volumes  
  • 68. 68   Proven  Effec_veness   •  Security   –  Lost/Stolen  Device  tracking   –  Event  tracking   –  Faster  incident  detec_on   –  Anomalous  user  login  detec_on  
  • 69. 69   Robust  Toolset   •  Raw  logs  to  knowledge  in  minutes     •  Use  visuals  to  explain  complex  issues   •  Link  disparate  data  sources  
  • 70. 70   Shellshock   Time   Ac;on   Device   Source  IP   Dest  IP   Dest   Port   Dest  Net   Tue  Oct  21  04:33:56  2014   ids   bro   89.121.161.232   129.62.aa.bb   80   DC   Tue  Oct  21  04:34:02  2014   reset-­‐both   PAN   89.121.161.232   129.62.aa.bb   80   DC   Tue  Oct  21  04:40:05  2014   ids   bro   188.10.85.113   129.62.cc.dd   80   Dept.  A   Tue  Oct  21  04:40:11  2014   reset-­‐both   PAN   188.10.85.113   129.62.cc.dd   80   Dept.  A   Tue  Oct  21  04:40:23  2014   ids   bro   188.10.85.113   129.62.cc.ee   80   Dept.  A   Tue  Oct  21  04:40:28  2014   reset-­‐both   PAN   188.10.85.113   129.62.cc.ee   80   Dept.  A   Tue  Oct  21  04:40:30  2014   ids   bro   188.10.85.113   129.62.cc.ff   80   Dept.  A   Tue  Oct  21  04:40:35  2014   reset-­‐both   PAN   188.10.85.113   129.62.cc.ff   80   Dept.  A  
  • 72. 72  
  • 73. 73  
  • 74. 74  
  • 78. 78   Lessons  Learned   •  There  is  never  enough  license   •  Be  prepared  for  rapid  adop_on   •  Go  big  or  go  home  on  hardware  
  • 79. Copyright  ©  2015  Splunk  Inc.   Ques_ons   Jon  Allen   Assistant  Vice  President  &   Chief  Information  Security   Officer   Keith  Schoenefeld   Senior  Information     Security  Analyst  
  • 81. Copyright  ©  2014  Splunk  Inc.   Web  Applica_on  Monitoring   and  Analy_cs   University  of  Washington    
  • 82. 82   Stephen  De  Vight   Web  Applica_on  Engineer  
  • 83. 83   Agenda   "   About  us   "   Splunk  at  the  University  of  Washington   "   Suppor_ng  an  exis_ng  service   "   Providing  data  to  UX  with  client-­‐side  instrumenta_on  
  • 84. 84   Academic  and  Collabora_ve  Applica_ons   "   A  division  within  UW-­‐IT  focused  on  building  student  facing  Web   applica_ons   "   Must  develop  new  applica_ons  while  maintaining  legacy  applica_ons   with  limited  resources   "   Facts  and  figures   –  Small  team  of  6  engineers   –  Maintain  ~15  applica_ons   –  Support  over  140,000  users  across  3  campuses   –  Support  9  groups  on  campus  running  their  own  Splunk  instances  via  our  license   master  
  • 85. 85   What  We  Maintain  
  • 86. 86   My  Background  and  Role   "   Stephen  De  Vight   –  With  the  UW  since  2006   –  Current  Role:  Web  Applica_on  Engineer,  2011   –  Mission:  To  support  teaching  and  learning  on  campus  through  the  development   of  interac_ve  Web  and  mobile  applica_ons  
  • 87. 87   Splunk  Enterprise  at  UW  -­‐  2012   aca-­‐log   Universal  Forwarders  
  • 88. 88   Splunk  Enterprise  at  UW  -­‐  2014   splunk-­‐search01   splunk-­‐license   splunk-­‐index01   splunk-­‐index02   Universal  Forwarders   ‘External’  Splunk  instances  
  • 89. 89   Suppor_ng  an  Exis_ng  Service   •  Homegrown  suite  of  academic   applica_ons   •  Currently  consists  of  8  dis_nct  tools   •  Released  in  1999  
  • 90. 90   Our  Needs   –  Situa;on:  Legacy  database  logging  system  reached  end  of  life,  was  not  scaling   well,  and  was  too  costly  to  directly  replace   –  Struggling  with:  Finding  a  solu_on  that  is  both  easy  to  build  and  maintain  as  well   as  being  able  to  scale  to  our  needs   –  Wanted:  An  easy  to  use,  UI-­‐driven,  applica_on  to  search  our  log  data   –  Enter  Splunk:  Splunk  Enterprise  allowed  us  to  build  a  custom  searching  app  as   well  as  a  dashboard  for  monitoring  service  status  
  • 91. 91   Catalyst  Log  Search   •  Advanced  XML  view   •  Search  form  negates  the  need  for   users  to  learn  Splunk  search  language   or  understand  our  log  formacng  and   structure   •  Support  can  analyze  user  ac_vity  to   provide  insight  into  incident  reports   Screenshot  here  
  • 92. 92   Catalyst  Dashboard   •  Gauge  current  level  of  ac_vity  at  a   glance   •  Examine  last  day  of  ac_vity  for   anomalous  usage   •  Targets  slowest  loading  URLs  for   performance  improvement  
  • 93. 93   Data  Driven  User  Experience   •  Mobile  Web  version  of  our  student   portal   •  Focused  on  providing  _mely,   ac_onable  informa_on  to  our   students   •  Based  on  a  student's  situa_on  and  the   _me  of  the  quarter  we  dynamically   display,  hide,  move,  and  reorder   content  
  • 94. 94   Our  Needs   –  Situa;on:  UX  needs  a  way  to  validate  their  assump_ons  around  what  content  is   relevant  to  a  student  at  various  points  in  the  quarter   –  Struggling  with:  Correla_ng  user  ac_vity  with  ins_tu_onal  data  (e.g.  class   standing,  campus,  etc.)   –  Wanted:    A  self-­‐driven  means  for  UX  and  business  analysts  to  analyze  log  data     –  Enter  Splunk:  Splunk,  along  with  our  client-­‐side  logging  solu_on,  allows  us  to   correlate  user  ac_vity  with  certain  ins_tu_onal  aqributes  we  log  
  • 95. 95   Client-­‐Side  logging   •  Google  Analy_cs  did  not  get  us   everything  we  needed   •  Using  logger4javascript  to  collate   events  and  POST  to  a  REST  interface   •  Events  are  bundled  to  reduce  network   overhead   •  Events  are  wriqen  to  file  by  REST   server   hlp://www.log4javascript.org/  
  • 96. 96   Working  with  Client  Logs     •  Link  Log   –  Link  loca_on   –  Target  URL   –  Ac_on  (view,  click)   •  Card  Log   –  Card  loca_on  URL   –  Card  name   –  Card  posi_on   –  Ac_on  (load,  view,  expand,  collapse)   INFO 21 22:25:31 { "level": "INFO", "url": "https://my.uw.edu/mobile/landing/", "timestamp": 1421907930962, "logger": "link", "session_key": "xc63940325jlo3dsdfcgtt3126b", "message": { "href": "http: //gmail.uw.edu/", "action": "click" } } [link]
  • 97. 97   Simple  Query   index=myuw_production sourcetype=myuw_link_log action=click |stats count by target_url
  • 98. 98   Server-­‐Side  Session  Log   •  Session  Log   –  Graduate  or  undergraduate   –  Class  standing   –  Campus   INFO 21 22:21:20 { "is_grad": false, "netid": "javerage", "is_ugrad": true, "class_level": "FRESHMAN", "session_key": "xc63940325jlo3dsdfcgtt3126b", "campus": "seattle" } [session]
  • 99. 99   Evenqypes  and  Transac_ons   index=myuw_production (sourcetype=myuw_link_log OR sourcetype=myuw_session_log) Build  an  evenqype  that  contains  both   link  and  session  logs  
  • 100. 10 0   Session  Ac_vity  with  Transac_ons   index=myuw_production eventtype=link_event |transaction fields=session_key maxspan=8h |search target_url=*dars.asp AND action=click |stats count by target_url •  Create  a  transac_on  based  on   session_key   •  Find  transac_ons  that  contain  a   link  click  to    ‘*dars.asp’   •  Get  count  of  other  URL  targets   clicked  within  that  transac_on  
  • 101. 10 1   Combining  Logs  with  Transac_ons   index=myuw_production eventtype=link_event |transaction fields=session_key maxspan=8h |search action=click |stats count by class_level •  Create  a  transac_on  based  on   session_key   •  Find  link  events  that  have  a  click   ac_on   •  Using  the  session  log,  determine   how  many  link  clicks  were  made   by  each  class  level  
  • 102. 10 2   What’s  Next   "   Add  more  of  our  applica_on’s  logs  to  Splunk   –  Deploying  forwarders  via  Ansible  to  our  hosts   "   Get  addi_onal  people  up  to  speed  with  querying  in  Splunk   "   Reach  out  to  addi_onal  campus  partners  who  want  to  buy  into  the   license  
  • 103. 10 3   Top  Takeaways   "   Building  a  search  form  makes  Splunk  simple  to  use   "   Determine  your  analysis  needs  before  crea_ng  your  logging  scheme   "   Client  side  logging  can  provide  valuable  insight  into  user  behavior   "   Transac_ons  make  combining  logs  easy  
  • 105.   SPLUNK  CLOUD     NICK  PAVLOVICH  –  AVP  CLOUD  SALES     KYLE  HOURIHAN  –  CLOUD  SPECIALIST    
  • 106. Apps and data moving to cloud Cloud data can remain in cloud No data silos Desire to consume Splunk as a service Cloud and Your Business
  • 107. Search Head(s) Indexer(s) Search Head(s) Indexer(s) On Premises Private Cloud Public Cloud On Premises Private Cloud Public Cloud
  • 109. High availability across Indexers & Search Heads Multiple AWS availability zones Dedicated Cloud environments -  Secure -  10x Bursting Splunk Cloud fully monitored using Splunk Enterprise Built for 100% Uptime
  • 110. Forward data Search Monitor Get value fast What You Do Hardware setup Storage Scaling Monitoring What We Do
  • 111. Hybrid Search Search Head(s) Indexer(s) Search Head(s) Indexer(s) On Premises Private Cloud Public Cloud On Premises Private Cloud Public Cloud Single Pane of Glass Visibility
  • 112. Get  Started  From  Home  Page   112 Click   here  
  • 113. Free  Download  or  Online  Sandbox   113
  • 114. Commonwealth  Bank  Cloud  Discussion   22/10/14     TECHNICAL   DISCUSSION  
  • 115. Dedicated   Deployments   Clustered  Indexers   &  Search  Heads   Mul_ple  Data   Centers   Proac_ve,  con_nuous   monitoring   Orchestra_on  Layer   Mul_-­‐region  Opera_ons   Processes  for  data   and  customer   protec_on   SSL  Encryp_on     Splunk  Cloud  –  Technical  Overview   Opera;onal     Excellence   Security   Support   Enterprise  grade  support   Architecture   115
  • 116.    Architecture Diagram Customer  Stack   Opera;onal  Monitoring   Users  Searching   via  HTTPS   Forwarders     over  SSL   S3  backup   Orchestra;on  Layer   •  Chef   •  Ansible   •  Jenkins   Amazon  VPC   116 Mul;-­‐AZ,   Clustered  Search  Heads   Mul;-­‐AZ,  Clustered     Indexers   …   Master  Nodes   …   Behind-­‐firewall   Forwarder   Management  
  • 117. Any  Data  Input  Correlated  with  Exis;ng  Data  Sources     Scripted/Modular  inputs  TCP/UDP  Local  files  Rest-­‐API   117 UF  or  LWF  or  Heavy