6th Annual Care Management Career Resolutions Report Highlights

6th Annual
Care
ManagementCareer Resolutions Report

800.361.0031
MSNCareManagement.comCareer Resolutions
Care Management
Care Management
6 in 10
new job
this year.
professionals will search for a
More than

About the Survey
“… mostcitedcareerchange
asthenumberoneresolutionfor2015.”
In December 2014 Medical Staffing Network Care
Management surveyed nearly eleven hundred case
managers and other care management
professionals in the sixth annual Career Resolutions
Survey.
While many participants resolved to exercise more,
live a healthier lifestyle and spend more time with
family in the New Year, most cited searching for a
career change as their number one resolution for
2015.
What’s in the report?
• Top career resolutions among care
management professionals
• What would motivate these professionals to
leave their current employer
• A detailed review of results by specific job
function
• Advice for job seekers and employers

Participants
Respondentsrepresentedavarietyof
caremanagement
disciplines,including…
Appeals & Denials
Audits, Chart Review & Data Collection
Case Management
Clinical Documentation Improvement
Discharge Planning
Disease Management
HEDIS / QARR
Pre-Authorization
Quality
Risk Management
Utilization Review
Worker’s Compensation, Auto & Disability

800.361.0031
Care Management
68% of care
management
professionals plan to
look for a new
job this year, which
is slightly down from
2014.
Further education
has been the number one
career resolution and
making more money
remains the number two
career resolution
over the past six years.
For the second time in
six years, a chance to
explore a new
area in my
profession ranked
as the top motivator to
change jobs.
Highlights Participants are
motivated to
change jobs for an
employer that
embraces and
values their
role.

your career?
We asked care management professionals…
What are your 2015 resolutions for

800.361.0031
Care Management
68%of care management
professionals plan to look for a new job
this year; slightly down from the all-
time high last year.
NewJob
57%
61%
68%
65%
71%
68%
2010 2011 2012 2013 2014 2015
Plan to look for a New Job

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Care Management
53% plan to further their
education in 2015 by taking classes,
pursuing a degree, acquiring
certification, or joining an association.
This has remained the number one
career resolution for six years running
with a slight uptick after declining for the
past five years.
Education
63%
61%
56%
49% 49%
53%
2010 2011 2012 2013 2014 2015
#1 education

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Care Management
39% said their
resolution was to make more
money in 2015. This number
is slightly down from last year,
but remains the second
highest ranked career
resolution for six years
running.
MoreMoney
53%
52%
43%
39%
42%
39%
2010 2011 2012 2013 2014 2015
#2 make more money

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Care Management
30% surveyed said they
are looking for a more challenging
job to move to the next level of
their career. This remains
unchanged from last year.
Challenge
41%
39%
34% 35%
30% 30%
2010 2011 2012 2013 2014 2015
#3 more challenging job

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Care Management
16% surveyed
plan to find a job with
better benefits. This trend
remains the same as last
year, falling by nearly half
since 2010.
Benefits
31% 30%
18%
20%
16% 16%
2010 2011 2012 2013 2014 2015
#4 better benefits

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Care Management
14% surveyed
said they are looking for
a job that is closer to
home. This has been on a
steady decline over the
past few years.
ClosertoHome
19%
23%
19%
21%
18%
14%
2010 2011 2012 2013 2014 2015
#5 closer to home

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Care Management
12% surveyed
plan to find a job with
a better schedule. This
has been on a slight
decline since 2011.
Schedule
14%
19%
14%
16%
14%
12%
2010 2011 2012 2013 2014 2015
#6 better schedule

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Care Management
8% surveyed plan to
semi-retire and find project work.
This number has taken a downturn
for the first time since 2011.ProjectWork
5%
9% 9%
11% 10%
8%
2010 2011 2012 2013 2014 2015
#7 Semi-Retire and find Project Work

change jobs?
We asked care management professionals…
What would motivate you to

800.361.0031
Care Management
43% of respondents would be
motivated to change jobs for the opportunity to
explore a new area within their profession. This is
the second year in a row that exploration of new
career options has topped the charts as the
number one motivator to change jobs; beating
out autonomy which was the top motivator in
previous years.
Explore
35%
31%
32%
45%
43%
2011 2012 2013 2014 2015
#1 explore

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Care Management
35% of respondents said they
would be motivated to change jobs for an
employer that embraces and values their role
in the organization more than their current
employer. This remains steady from last year
after seeing a jump from 2012 and 2013
levels.
ValueMe
31%
27% 26%
36% 35%
2011 2012 2013 2014 2015
#2 value my role

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Care Management
Autonomy
32%
of respondents said they
would be motivated to
change jobs for more
autonomy and less
micromanagement. This has
fallen to #3 in the past two
years from the #1 spot 2011
through 2013.43%
36%
38%
29%
32%
2011 2012 2013 2014 2015
#3 autonomy

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Care Management
Resources
would like to find a career opportunity
where there are better tools and
resources available to do a good job.
This has remained relatively stable over
the past five years.
20%
25%
21%
25%
22%
2011 2012 2013 2014 2015
#4 better resources to do my job

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Care Management
Stability
20% of respondents said they would change
jobs for a more stable organization that has less
turnover than their current employer. This has been
trending down slightly over the past five years.
27%
26% 25%
21% 20%
2011 2012 2013 2014 2015
#5 stability

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Care Management
Caseload
would be motivated to change jobs for
a more manageable case load, or better
work flow. This has been relatively
stable over the past five years.
19%
21%
19%
17%
19%
2011 2012 2013 2014 2015
#6 manageable caseload

job functions
Career resolutions among

800.361.0031
Care Management
Risk Management, 45%
Quality, 56%
Care / Case
Management, 67%
Documentation
Improvement, 69%
Audits / Chart Review /
Data Collection, 70%
Utilization Review, 70%
Workers Comp / Auto /
Disability, 71%
HEDIS / QARR, 73%
Appeals / Denials, 73%
Pre-authorization, 75%
Disease Management,
76%
Discharge Planning
85%
Care Management Professionals
LookforNewJobs
68% of care management
professionals plan to look for a new
job this year; with Discharge Planning,
Disease Management and Pre-
Authorization most likely to look for a
new job and case management,
quality and risk management less likely
to search for a new job this year.
Percent of professionals planning to search for a new job this year.

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Care Management
Appeals&Denials
73%* of
appeals & denials
look for a new job this
year. This is two points
higher than the average
for care management
professionals.
* Small sample < 50 respondents
73%
68%
Appeals Average
Look for New Job

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Care Management
Appeals&Denials
Top Career Resolutions
1.Education
2.Money
3.Challenge
Top Motivators to Change Jobs
1.Explore
2.Autonomy
3.Resources

800.361.0031
Care Management
Appeals&Denials
1. Education
2. Money
3. Challenge
0%
10%
20%
30%
40%
50%
60%
Education Money Challenge Benefits Schedule Close to
Home
Project
Work
Appeals
Average

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Care Management
Appeals&Denials
1. Explore
2. Autonomy
3. Resources
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
Explore Autonomy Resources Value Me Caseload Stability
Appeals
Average

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Care Management
Audits/ChartReview/DataCollection
70% of audit,
chart review and data
collection professionals
plan to look for a new job.
This is relatively similar to
all care management
professionals.
70%
68%
Audits Average
Plan to Look for New Job

800.361.0031
Care Management
1.Education
2.Money
3.Challenge
1.Explore
2.Autonomy
3.ValueMe

800.361.0031
Care Management
1. Education
2. Money
3. Challenge
0%
10%
20%
30%
40%
50%
60%
Education Money Challenging Close to
Home
Benefits Schedule Project
Work
Retire
Chart Review
Average

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Care Management
1. Explore
2. Autonomy
3. ValueMe
0%
10%
20%
30%
40%
50%
Explore Autonomy Value Me Stability Resources Caseload
Chart Review
Average

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Care Management
CaseManagement
67% of case
This is virtually the same as
the average for all care
management professionals.
67%
68%
Case Management Average

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Care Management
CaseManagement
1.Education
2.Money
3.Challenge
1.Explore
2.ValueMe
3.Autonomy

800.361.0031
Care Management
CaseManagement
1. Education
2. Money
3. Challenge
0%
10%
20%
30%
40%
50%
60%
Case Management
Average

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Care Management
CaseManagement
1. Explore
2. ValueMe
3. Autonomy
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
Explore Value Me Autonomy Resources Caseload Stability
Case Management
Average

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Care Management
DischargePlanning
85%* of
discharge planning
professionals plan to look for
a new job. This is the highest
percentage of any one care
management group of
professionals planning to
seek employment
elsewhere.
85%
68%
Discharge Average

800.361.0031
Care Management
DischargePlanning
1.Money
2.Education
3.Challenge
1.Explore/ValueMe
2.Autonomy/Resources
3.Caseload

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Care Management
DischargePlanning
1. Money
2. Education
3. Caseload
0%
10%
20%
30%
40%
50%
60%
Money Education Challenging Schedule Close to
Home
Benefits Project
Work
Retire
Discharge
Average

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Care Management
DischargePlanning
1. Explore/ValueMe
2. Autonomy/Resources
3. Caseload
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
Explore Value Me Autonomy Resources Caseload Stability
Discharge
Average

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Care Management
DiseaseManagement
76%* of disease
This is three points higher
than the average for all care
76%
68%
Disease Management Average

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Care Management
DiseaseManagement
1.Education
2.Challenge
3.Money
1.Autonomy
2.ValueMe
3.Explore

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Care Management
DiseaseManagement
1. Education
2. Challenge
3. Money
0%
10%
20%
30%
40%
50%
60%
Disease Management
Average

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Care Management
DiseaseManagement
1. Autonomy
2. ValueMe
3. Explore
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
50%
Autonomy Value Me Explore Stability Caseload Resources
Disease Management
Average

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Care Management
DocumentationImprovement
69%* of
documentation
improvement professionals
plan to look for a new job
which is virtually the same
as the average for all care
69%
68%
Documentation Average

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Care Management
1. Education
2.Money
3.Challenge
1. Explore
2.ValueMe
3.Autonomy

800.361.0031
Care Management
1. Education
2. Money
3. Challenge
0%
10%
20%
30%
40%
50%
60%
Education Money Challenging Benefits Project
Work
Close to
Home
Retire Schedule
Documentation
Average

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Care Management
1. Explore
2. ValueMe
3. Autonomy
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
Explore Value Me Autonomy Stability Resources Caseload
Documentation
Average

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Care Management
HEDIS
QARR in New York State
73%* of HEDIS /
QARR professionals plan to
look for a new job, however
most work in this area is on
a project basis, therefore
these professionals are
continuously in search of a
new assignment.
73%
68%
HEDIS Average

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Care Management
HEDIS
1.Education
2.Money
3.Challenge
1.Explore
2.ValueMe
3.Autonomy

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Care Management
HEDIS
1. Education
2. Money
3. Challenge
0%
10%
20%
30%
40%
50%
60%
Education Money Challenging Project Work Benefits Close to
Home
Schedule Retire
HEDIS
Average

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Care Management
HEDIS
1. Explore
2. ValueMe
3. Autonomy
0%
10%
20%
30%
40%
50%
60%
Explore Value Me Autonomy Stability Resources Caseload
HEDIS
Average

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Care Management
Pre-Authorization
75%* of
pre-authorization
look for a new job.
This is higher than
the average among
all care management
professionals.
75%
68%
Pre-Authorization Average

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Care Management
Pre-Authorization
1.Education
2.Money
3.Schedule
1.Explore
2.Autonomy
3.Stability

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Care Management
Pre-Authorization
1. Education
2. Money
3. Schedule
0%
10%
20%
30%
40%
50%
60%
Education Money Schedule Project
Work
Close to
Home
Benefits Challenging Retire
Pre-Authorization
Average

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Care Management
Pre-Authorization
1. Explore
2. Autonomy
3. Stability
0%
10%
20%
30%
40%
50%
60%
Explore Autonomy Stability Value Me Caseload Resources
Pre-Authorization
Average

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Care Management
Quality
56% of quality
professionals plan to look
for a new job. Although this
indicates more than one in
two quality healthcare
for a new job this year, this
group is one of the least
likely to do so amongst all
care management
professionals.
56%
68%
Quality Average

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Care Management
Quality
1.Education
2.Money
3.Challenge
1.Explore
2.ValueMe
3.Resources

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Care Management
Quality
1. Education
2. Money
3. Challenge
0%
10%
20%
30%
40%
50%
60%
Education Money Challenging Benefits Project Work Close to
Home
Schedule Retire
Quality
Average

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Care Management
Quality
1. Explore
2. ValueMe
3. Resources
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
Explore Value Me Resources Autonomy Stability Caseload
Quality
Average

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Care Management
Risk
45%* of risk
for a new job. This group is
the least likely to be
searching for a new job
amongst all care
surveyed.
45%
68%
Risk Average

800.361.0031
Care Management
Risk
1. Education
2. Money
1. Autonomy
2. Explore
3. Stability

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Care Management
Risk
1. Education
2. Money
0%
10%
20%
30%
40%
50%
60%
70%
Education Money Project Work Close to
Home
Challenging Retire Schedule Benefits
Risk
Average

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Care Management
Risk
1. Autonomy
2. Explore
3. Stability
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
Autonomy Explore Stability Value Me Caseload Resources
Risk
Average

800.361.0031
Care Management
Utilization
70% of utilization
review professionals plan to
look for a new job. This is
slightly higher than the
average among all care
70%
68%
Utilization Average

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Care Management
Utilization
1.Education
2.Money
3.Challenge
1.Explore
2.Autonomy
3.ValueMe

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Care Management
Utilization
1. Education
2. Money
3. Challenge
0%
10%
20%
30%
40%
50%
60%
Education Money Challenging Benefits Close to
Home
Schedule Project Work Retire
Utilization
Average

800.361.0031
Care Management
Utilization
1. Explore
2. Autonomy
3. ValueMe
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
50%
Explore Autonomy Value Me Caseload Stability Resources
Utilization
Average

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Care Management
Worker’sComp/Auto/Disability
71%* of worker’s
comp, auto and disability
professionals plan to look for a
new job this year, slightly more
than the average for all care
71%
68%
Worker's / Auto / Disability Average

800.361.0031
Care Management
1.Education
2.Money
3.Challenge
1.Explore/Autonomy
2.ValueMe/Caseload

800.361.0031
Care Management
1. Education
2. Money
3. Challenge
0%
10%
20%
30%
40%
50%
60%
Education Money Challenging Benefits Schedule Close to
Home
Project
Work
Retire
Worker's / Auto /
Disability
Average

800.361.0031
Care Management
1. Explore/Autonomy
2. ValueMe/Caseload
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
Autonomy Explore Value Me Caseload Stability Resources
Worker's / Auto /
Disability
Average

800.361.0031
Care Management
The U.S. Bureau of Labor Statistics reports
that job opportunities for registered nurses
are expected to be good.*
Employment of registered nurses is projected
to grow nineteen percent from 2012 to 2022,
faster than the average for all occupations.
* Source: U.S. Bureau Labor Statistics
Registered Nurse Occupational Outlook
http://www.bls.gov/ooh/healthcare/registered-nurses.htm#tab-6
Outlook
Greater
demand for
healthcare
due to aging
population
Increased need
to educate and
to care for
patients with
various chronic
conditions
Growth
expected to be
faster than
average in
outpatient
care centers
Financial
pressure on
hospitals to
discharge
patients as soon
as possible

800.361.0031
Care Management
JobSeekers
SEARCH
Current Job Openings
If you are considering making a job
change you can start by exploring
current opportunities in care
management to get a feel for what is
available. You may be surprised by the
range of open positions at some of
the most respected healthcare
organizations.
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Are you one of the 68% of care management
professionals thinking of making a career move this
year? Don’t let your search fall into black hole of
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Care Management
AdviceIf you are looking to make the next move in your
career, you should be on top of the latest care
management news. We search through
numerous publications each day to weed out
the news that is most important to you as a care
management professional.
Visit the care management career advice blog
for the latest tips, tools, news, jobs, surveys and
giveaways.
MSNCareManagement.com/advice
http://msncaremanagement/advice

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Care Management
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6th Annual Care Management Career Resolutions Report Highlights

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