1. RICHARD [STEPHEN] S. MCELROY mcelroy.stephen@gmail.com
Kettering, OH 45429 937.395.1215
LinkedIn ID: https://www.linkedin.com/in/mcelroystephen Skype ID: rsmcelroy
TECHNICAL SUPPORT SPECIALIST
Increase Client Retention | De-Escalate Distressed Clients | Provide Valuable Helpdesk Support
A positive and motivated technical support specialist with strong customer relation skills. Utilizing extensive
experience to provide personable and empathetic technical and software support for a broad spectrum of clients.
Unique ability to decipher unclear situations and resolve with innovative solutions. Adept at learning new software
and providing clear direction to the customer. Extensive experience resolving client issues and implementing best
practice solutions. Ability to clearly focus on company success and profitability.
PROFESSIONAL EXPERIENCE
NEXTECH SYSTEMS, LLC. - Dayton, OH 1999 – 2015
Product Support Representative
● Provided technical support via phone, remote connectivity, and email. Answered user inquiries regarding
computer software. Installed software and peripheral equipment, following design or installation specifications.
● Trained and instructed new and tenured employees on software modules with best practice policies, ensuring
clients were helped as efficiently as possible.
● Attended training programs and shared knowledge gained with teammates to maintain and improve the overall
job skill set of the group.
● Tested and checked for bugs in software, ensuring successful release to clients.
● Conducted onsite training at offices on implementation and usage of software, preparing staff on best practices
and ensuring smooth transition from old to new software.
● Resolved billing/insurance issues for clients through knowledge of Medical and Insurance billing.
● Supported EMR Software solutions thereby reducing Electronic Medical Record (EMR) calls.
● Fostered team environment that increased problem solving efficiency by encouraging open communication and
support amongst teammates.
EDUCATION
- CIT courses (Windows PC 101, Java 101, and C++ 101), College of Southern Nevada, Las Vegas, NV
TECHNICAL SKILLS
- Microsoft Office Suite, Windows, Nextech Practice Software
VOLUNTEER ACTIVITIES
- Volunteer, High School Marching Band, 2013 – Present
- Cub Scout Den Parent, Webelo Den Leader, Assistant Scoutmaster, 2006 – 2013