The 7 Things I Know About Cyber Security After 25 Years | April 2024
Getting Maximum Value From BPM And Workflow Aiim Webinar 8 3 11
1. August 3, 2011
Getting Maximum Value
From BPM and Workflow
This presentation will begin at 2:00 pm ET
1 pm Central, 12 pm Mountain, 11 am Pacific
Please check that the volume on your computer is at the
highest setting since we stream our presentation in Voice over IP (VoIP)
In association with: Presented by: Steve Weissman
2. About Your Instructor
Steve Weissman
User Adviser, Strategy Consultant, and Industry Analyst for 20+ Years
Expert in Strategies and Best Practices for Successful Implementations
AIIM Certified Instructor for ECM and BPM / President, AIIM New England
Executive Director, Holly Group
Helping people work better and work better together …
So they can get Maximum Total Value from their technology solutions
In association with: Presented by: Steve Weissman
3. So What is This
BPM Thing, Anyway?
It‟s “Business Process Management”
One of the few buzzphrases that actually mean something!
(And not what it came to mean at one point)
In association with: Presented by: Steve Weissman
4. So What is This
BPM Thing, Anyway?
And Why Isn‟t Workflow Two Words?
It was, once upon a time
And then the jargon bug bit …
work flow
But it still means something, too!
In association with: Presented by: Steve Weissman
5. What BPM and Workflow Are
All About “Gettin‟ Stuff Done”
Business Best Practices
Ways of Helping People Work Better
Best Used to Improve Existing Processes
Widely Misunderstood
In association with: Presented by: Steve Weissman
6. What BPM and Workflow Aren’t
Technologies
Change Management Techniques
Tools for Building Radically New or „Perfect‟ Processes
Often Used to Maximum Effect
In association with: Presented by: Steve Weissman
7. General Definitions and Differences
Life on a Spectrum
BPM
Workflow
Routing
Sophistication
In association with: Presented by: Steve Weissman
8. General Definitions and Differences
Life on a Spectrum
BPM
Workflow
Routing
Simple, straight-line, Sophistication
often ad hoc
In association with: Presented by: Steve Weissman
9. General Definitions and Differences
Life on a Spectrum
BPM
Workflow
Designer, branching,
rules/roles, repeatable
Routing
Simple, straight-line, Sophistication
often ad hoc
In association with: Presented by: Steve Weissman
10. General Definitions and Differences
Life on a Spectrum
BPM
Designer, simulation,
rules/roles, repeatable, complex
Workflow
Designer, branching,
rules/roles, repeatable
Routing
Simple, straight-line, Sophistication
often ad hoc
In association with: Presented by: Steve Weissman
11. General Definitions and Differences
Life on a Spectrum
BPM
Designer, simulation,
rules/roles, repeatable, complex
Workflow
Designer, branching,
rules/roles, repeatable
Routing
Simple, straight-line, Sophistication
often ad hoc
In association with: Presented by: Steve Weissman
12. What to Look For
Flexibility
Ability to accommodate changing conditions
Scalability
Ability to accommodate more users, processes,
locations, etc.
Simplicity
Ability to be readily understood and exploited by
users and admins, businesspeople and techies alike
But the techniques and tools can be used to
support any of these……if you want them to!
In association with: Presented by: Steve Weissman
13. What to Watch For
Lack of Preplanning
Familiarity breeds success
Over-Planning (Rigidity)
Nothing constant but change itself
Taking Too Large a Bite
Break off what you can chew, and get the rest later
Taking Too Narrow a View
Think bigger, not smaller – but take one bite at a time
(see previous bullet)
In association with: Presented by: Steve Weissman
14. Caveat Dumpster
Don‟t Trash Your Initiative When Things
Get Tough (and They Will!)
Different meanings for different people
– and vendors – can sow confusion
Inclusion (or lack) of complementary
technologies (content management,
collaboration, intelligent capture, etc.)
can be disruptive
In association with: Presented by: Steve Weissman
15. Don’t Let ’em Bog You Down!
Stay Focused on Your Business Need
Stay Focused on the Business Value!
The Rest is Just Details
In association with: Presented by: Steve Weissman
16. Keys to the Kingdom
Not Just Working Better, But Working Better Together
Collaborative technologies generally not considered part of BPM-land … but
what could be more process-intensive?
Not Just ROI, but MaxTV®
Maximum Total Value
More than just economics
Includes process change and collaboration too
Since 1998
In association with: Presented by: Steve Weissman
18. The MaxTV® Triad
Economics
Return on Investment
Generally focused on a single point in time (i.e., payback)
Total Cost of Ownership
“Total” suggests that spending eventually ends
In association with: Presented by: Steve Weissman
19. The MaxTV® Triad
Economics
Process Change
Greater efficiency, effectiveness
Boosts employee and customer satisfaction
Opportunities to realize non-obvious savings
e.g., improved employee retention, early payment discounts
In association with: Presented by: Steve Weissman
20. The MaxTV® Triad
Economics
Process Change
Collaboration
Less duplication of effort
Saves time, frustration
Better quality
Facilitates review, validation, correction
Reduces risk
In association with: Presented by: Steve Weissman
21. The MaxTV® Triad
Economics
Process Change
Collaboration
All three elements must be minded
and measured over time in order to
maximize value!
In association with: Presented by: Steve Weissman
22. The MaxTV® Triad
Economics
Process Change
Collaboration
All three elements must be minded
and measured over time in order to
maximize value!
… as must the supporting technology
In association with: Presented by: Steve Weissman
30. Why Value Isn’t Maximized
Economics
Process Change
Collaboration
Central to justification discussions but
irrelevant to implementation success
Irrelevant to justification discussions but
central to implementation success
In association with: Presented by: Steve Weissman
31. What Does This Have to Do With
BPM and Workflow?
Everything!
In association with: Presented by: Steve Weissman
33. Why Value Isn’t Maximized
Incomplete or absent tagging
means process data cannot be
found
Poor rules/roles integration means
context cannot be determined, and
intelligence thus not applied
These issues – and more – are largely
avoidable with proper planning up front!
Incomplete or absent thinking about
delivery means format and medium
will be mismatched, and work will not
flow
In association with: Presented by: Steve Weissman
34. Why Value Isn’t Maximized
Incomplete or absent tagging
means process data cannot be
found
Poor rules/roles integration means
context cannot be determined, and
intelligence thus not applied
These issues – and more – are largely
avoidable with proper planning up front!
But the work is hard, and often unappreciated,
so it too often is left undone.
Incomplete or absent thinking about
delivery means format and medium
will be mismatched, and work will not
flow
In association with: Presented by: Steve Weissman
35. So: Don’t Leave the Work Undone!
Plan Ahead
Rig for Success
Don‟t Over- (or Under-) Buy
Keep It Simple, Silly (KISS)
In association with: Presented by: Steve Weissman
36. Thank You!
Please contact me for any questions, comments, or additional
information
Steve Weissman, Executive Director
sweissman@hollygroup.com
617-383-4655
Twitter: steveweissman
LinkedIn: in/steveweissman
Fresh observations and opinions
only on Weissman’s World!
Visit blog.hollygroup.com
In association with: Presented by: Steve Weissman