Note: you can view a recording of this 15 minute webinar here: http://tmaworld.emea.acrobat.com/p33211449 In today's increasingly 'virtual' working environment, more than ever managers are called upon to lead teams whose members are separated by distance, time zones and cultures. Success depends on it. But leading virtually requires a new and different set of skills from leading a co-located team. How can we build 'virtual' trust, ensure smooth communication, clarity of purpose and ultimately optimal performance from a multicultural team operating in a virtual environment? This webinar addresses the following issues: • Recognise the unique challenges of leading in a virtual environment • Define a framework of six competency zones for generating high performance on global virtual teams • Understand the menu of leadership styles required by virtual leaders • TMA World strategies for successful remote leadership To find out about our training solutions in this area please contact us at enquiries@tmaworld.com or visit: http://www.tmaworld.com/virtual_world.cfm

1. Tuesday 21st September 2010
Steven Pritchard
WELCOME TO:
Leading Successful Virtual Teams
TMA World e-Class Webinar

2. So... Why are we here?
To support effective Virtual Team Collaboration by:
Self Leadership
6C’s Performance Framework
Leader Roles
© Transnational Management Associates Ltd 2010 – Leading Successful Virtual Teamss

3. My Own Virtual Team
UK
Poland Russia
Canada Germany
Belgium
Luxembourg
France
Czech Ukraine Kazakhstan
USA Italy
Spain Bosnia Romania
Algeria
Morocco China
Mexico
Costa Rica
India
Singapore
Brazil
• 36 Consultants
South Africa
• 26 Countries
Argentina
• 14 Local Languages
© Transnational Management Associates Ltd. 2010 – Leading Successful Virtual Teams 3

4. Challenges - Major impacts of virtual distance
Isolation
Confusion Fragmentation
© Transnational Management Associates Ltd. 2010 – Leading Successful Virtual Teams 4

5. Countermeasures to virtual distance
Isolation to
Engagement
?
Confusion Fragmentation
to to
Clarity Cohesion
© Transnational Management Associates Ltd. 2010 – Leading Successful Virtual Teams 5

6. ‘Leadership from everyone …everywhere’
For collaboration in virtual teams to be effective team members need
to demonstrate SELF LEADERSHIP to a much greater degree
© Transnational Management Associates Ltd. 2010 – Leading Successful Virtual Teams 6

7. COOPERATION
Establish and sustain trusting
relationships across time, distance
Global and cultures
Virtual
Team
Effectiveness
• Recognizing the importance of
supporting team virtual members
• Creating trust between virtual
team members
Supporting
Supporting
Convergence
Cooperation
© Transnational Management Associates Ltd. 2010 – Leading Successful Virtual Teams 7

8. Supporting Cooperation…
Leader Role
Partner
COOPERATION
Establish a climate in the team focused on ‘We’
rather than ’I’
© Transnational Management Associates Ltd. 2010 – Leading Successful Virtual Teams 8

9. COOPERATION
By setting and maintaining a clear
purpose, direction, and shared set of
priorities common to all members…
regardless of their location
Global
Virtual
Team
Effectiveness • Keep your team on track
• Recognizing our team’s purpose
• Establishing markers to achieve
team convergence
• Staying aligned
Creating
Supporting
Convergence
Convergence
© Transnational Management Associates Ltd. 2010 – Leading Successful Virtual Teams 9

10. Creating Convergence…
Leader Role
Pathfinder
CONVERGENCE
Concentrate the teams energies and activities on
identifying and reaching a common destination
© Transnational Management Associates Ltd. 2010 – Leading Successful Virtual Teams 10

11. COOPERATION
Align work through clearly defined roles
and responsibilities, tools, and
processes by:
Global
Virtual
Team
• Promoting openness, synchronization
Effectiveness and transparency
• Identifying technology that supports
team coordination
Assisting
Coordination
© Transnational Management Associates Ltd. 2010 – Leading Successful Virtual Teams 11

12. Assisting Coordination…
Leaders Role
Synchroniser
COORDINATION
CONVERGENCE
Design and develop well organised structures to
support team efficiency
© Transnational Management Associates Ltd. 2010 – Leading Successful Virtual Teams 12

13. COOPERATION
Leverage the knowledge, skills, and
experiences of all team members by:
Global
Virtual
Team • Understanding how to contribute
Effectiveness
to team development …naturally!
• Highlight electronic behaviours
CAPABILITY that support or destroy capability
6 Leveraging
Capability
© Transnational Management Associates Ltd. 2010 – Leading Successful Virtual Teams 13

14. Leveraging Capability ….
Leader Role
Synergizer
Shifts
CAPABILITY
Enhance the ability of individuals and the team
to fulfill their formal and informal potential
© Transnational Management Associates Ltd. 2010 – Leading Successful Virtual Teams 14

15. COOPERATION
To generate shared verbal and
written understanding across
distances via technology by:
Global
Team
Performance
• Defining best practices and
behaviors for one-to-many,
many-to-one, and one-to-one
virtual communication
CAPABILITY
6 Enhancing
Communication
© Transnational Management Associates Ltd. 2010 – Leading Successful Virtual Teams 15

16. Enhancing Communication
Leader Role
Clarifier
COMMUNICATION
CAPABILITY
Generate shared verbal and written
understandings across distances via technology.
© Transnational Management Associates Ltd. 2010 – Leading Successful Virtual Teams 16

17. COOPERATION
To maintain a virtual workplace
Global
inclusive of value and style differences
Virtual by:
Team
Effectiveness
• Recognizing the national, corporate
and functional cultural differences that
influence business interactions
CAPABILITY
Applying
Cultural
Intelligence
© Transnational Management Associates Ltd. 2010 – Leading Successful Virtual Teams 17

18. Applying Cultural Intelligence
Leader Role
Conductor
CULTURAL
INTELLIGENCE
Develop a team culture that values and
Develop and maintain a global virtual workplace
accommodates differences whilst identifying
inclusive of value and style differences.
common ground
© Transnational Management Associates Ltd. 2010 – Leading Successful Virtual Teams 18

19. Team Performance Zone… Leader Roles
Partner COOPERATION
Pathfinder CONVERGENCE
Synchroniser COORDINATION
Synergiser CAPABILITY
Clarifier COMMUNICATION
CULTURAL
Conductor INTELLIGENCE
© Transnational Management Associates Ltd. 2010 – Leading Successful Virtual Teams 19

20. Finale!
THANK YOU FOR
PARTICIPATING TODAY
Please visit our website
www.tmaworld.com
Stay in touch!
Email: spritchard@tmaworld.com
LinkedIn: http://www.linkedin.com/in/stevenpritchardtmaw
Mobile: +44 (0) 7778 605 143
© Transnational Management Associates Ltd. 2010 – Leading Successful Virtual Teams 20