1. SStteevveenn SSaammuueellssoonn
6339 West Paso Trail
Phoenix, AZ85083
612-889-5307
steveesammy@yahoo.com
OBJECTIVE
A Seasoned and knowledgeable sales and customer service professional with a great attitude and
work ethic who is looking to leverage significant experience with a move to a new career field.
Accomplished trainer and coach who routinely provides sound guidance to fellow associates and
consistently exceeds customer expectations by thoroughly understanding product offerings by
being a highly successful communicator able to determine the best customer fit.
WORK EXPERIENCE
6110 Brooklyn Blvd, Brooklyn Center, MN 55429
1980-1981
(15 years old, work permit)
●Register and made food
6100 Brooklyn Blvd, Brooklyn Center, MN 55429
1981-1983
●Worked register
7633 Zane Ave N, Brooklyn Park, MN 55443
1983-1985
●Shift Leader

2. 100 South 1st Street
Minneapolis, Minnesota 55401
Lead Sales Associate Services Clerk
April 6th
, 1985 – March 7th
, 2016
● Performed a variety of sales and customer services at retail window such as maintaining
sufficient inventory of and selling stamp and other retail products and services, including
issuing and cashing foreign and domestic postal money orders.
● Accepted and responded to customer claims and inquiries by providing information to the
public regarding postal regulations. Used strong communication skills and humor to diffuse
conflict, and resolve customer complaints in a timely manner.
● Rented post office boxes, received rental payments, conducted reference checks, and
completed related forms, sorted box mail, throwing ONLY name on box into slot.
● Communicated and provided administrative and technical guidance to retail and post office
operation employees assigned to unit, informing them of changes or clarifications
policies, procedures, operations, schedules, and regulations, ensuring that work is preformed
efficiently.
● Forecasted and maintained a separate stamped inventory to fill requisitions submitted by
other retail clerks assigned to the office. Prepared a local bank deposit and/or a consolidated
funds bank deposit and prepares and maintains unit accounting records of retail activities.
● Conducted product inventories and verified and records sales floor inventory and shrinkage.
● Instructed and advised individual employees in correct financial and retail sales procedures.
● Planned, directed, organized and monitored retail related programs/projects and the work of
people to meet unit goals, including coordinating and scheduling work hours.
● Trained new employees to ensure quality service. Supplied leadership necessary to secure a
customer friendly environment, encourage professional appearance and work habits to
accomplish effective and pleasant customer relationships.
● Maintained records, files and submitted reports, as assigned; verified presort in addition to
assigning and clearing accountable items and distributing mail as required.

3. Northern Crossing, 5809 W Northern Ave, Glendale, AZ 85301
(623) 463-6120
March- April 2016
Carol: Human Resources
●Inside Lawn and Garden
Stock shelves, help customers, clean spills, unload trailers.
3588 E Sky Harbor Blvd, Phoenix, AZ 85034
May-June 2016
1-800-367-5690
●Training
ADDITONAL SKILLS
Microsoft Office Suite
Microsoft Word
Microsoft Excel
EDUCATION
Patrick Henry High School, High School Diploma; May 1983.
References Available Upon Request
y