1. Sue Wass
Mob: 07794 092457
E-Mail: suewass65@gmail.com
Key Skills
 Experienced NHS member of staff of 26 years with exceptional understanding of NHS business
processes and patient flow.
 Previous experience working within Primary Care, within a GP practice.
 I have excellent communication skills and am able to communicate with colleagues and clients at
all levels.
 Combines experience and common sense in solving problems and dealing with issues.
 Works well under pressure and achieves deadlines.
 Effective organisation and delegation skills.
 Self-motivated and receptive to colleagues and clients ideas and opinions, needs little or no
supervision.
 Experienced in Process Mapping and GAP Analysis.
 Development of Standard Operating Procedures
 Involved in writing and executing test scripts
 Instrumental in the deployment of:-
 iPM (2006)
 Lorenzo Release 1 – Clinical functionality (2008)
 Lorenzo Release 1.9 – Care Management (2010/2013-2014/2014-2015)
 Lorenzo Release 1.9 – Advanced Bed Management (2012)
 Lorenzo Release 1.9 – Emergency Care (2012/2015)
EXPERIENCE
Sheffield Teaching Hospitals NHS Trust
Business change lead/Configuration Mar 2014 to Dec 2015
Transformation Through Technology
My sole purpose within Sheffield Teaching Hospitals was to assist with the deployment of Lorenzo. I
was Business Change Lead, leading in In-patient Scheduling and also the Medical Secretarial work
streams. I was also configuration lead not only for the creation of standard/clinical correspondence,
but also providing the analysis in order to rationalise the amount of documentation that the Trust used.
I was instrumental in the following:-
 Setting up and facilitating Business Process Workshops, engaging with Trust staff.
 Development and review of business process maps.
 Development of patient pathways.
 Development of Standard Operating Procedures
 Development and execution of business process test scripts.
 General system configuration.
 Configuration of document templates, supporting the application support team, and providing
knowledge transfer to the Team.
 Script execution.
 Assessing Data Migration via Business Process Validation
 Supporting Trust staff during Dress Rehearsal and Cutover.
 Supporting the business after go-live, including the emergency department, wards and
outpatient areas across the Trust.
 Supporting areas in the configuration of outpatient clinics, access plan management.

2.  Facilitation of Med Sec Master class Training sessions.
 Testing and raising system issues/change requests.
EXPERIENCE
Tameside Hospital NHS Trust
Implementation Consultant/Data Correction Lead Aug 2013 to March 2014
Digital by Design project
At Tameside General Hospital, my role was to provide the Systems Management Team with the
expertise on how to correct data within Lorenzo that had been entered incorrectly. I was also
recruited in order to provide system configuration support prior to and after go-live. My duties
included the following:-
 Responsible for creating data correction user guides that covered all aspects of Lorenzo care
activities.
 Configuration support in building out-patient sessions, inpatient sessions, ward attendance
sessions.
 Configuration support in the creation of letter templates and the use of conditional statements.
 Developing post-go live issue management process for Systems Management Team, liaising
with internal service desk support staff and external organisations, following the escalation
process where applicable.
 Development of post-go live regression testing with the Trust, giving them the knowledge and
process of managing this on a regular basis, carrying out system testing and raising any
issues with the supplier.
UniversityHospitals of Morecambe Bay
Business Change Analyst/Product Specialist 2005 to August 2013
Health Informatics
2009 to 2013
In 2009, the Trust were now ready to take Lorenzo Care Management 1.9. This was the first acute
hospital in England to go live with over 5,000 users. In the early stages during 2009 I was asked to go
to India on four occasions in order to perform cycle testing with the developers, assess fixes and the
development of any change requests that were raised. The Trust deployed the following:
 Outpatient Management
 Inpatient Consultation
 Advance bed management
 Emergency Care
 Contacts and caseloads
 Standard and clinical correspondence
Over the scope of the project, I was involved in the following activities:
 System configuration lead, maintaining all documentation in relation to the deployment
 Cycle testing, in India and within the Trust.
 Raising and Webexing issues to Chennai in order for the developers to understand and
resolve the issues prior to go-live
 Data Migration testing
 Supporting cutover activities
 Floor walking support following go-live.
 Development of the regression testing process.

3.  Assessing new builds, and new functionality following go-live, communicating to the training
team about any enhancements
 Demonstrating Lorenzo to various Trusts not only from the UK but also to International Health
Care Providers (Catalonia) as part of the development partnership between the supplier and
the Trust.
2007 to 2009
In 2007, the Trust opted to become an earlier adopter for the Lorenzo Release 1 Clinical System, this
was in readiness for taking Lorenzo Care Management at a later date. The modules that the Trust
were going live with were:
 Health Issues, including problems, alerts and allergies.
 Request and results, radiology initially, with pathology being messaged as unsolicited results.
 Clinical noting
 Recording of Procedures and interventions.
 Development of a Trust Wide Discharge Summary.
My duties included the following:-
 Liaison with internal and external organisations, with attendance to various requirement
analysis workshops that were held by Connecting for Health.
 Setting up of Business Process workshops for different staff roles in order to map business
processes, therefore leading to business change.
 System demonstrations
 Responsible for raising any issues/change requests, along with their prioritisation, in order get
any urgent issues ready for go-live.
 Principle lead in the configuration of Lorenzo prior to deployment within our Trust
 Supporting and organising cycle testing for clinical staff within the Trust.
 Supporting wards following a successful go-live.
2005 to 2007
As part of the National Programme for IT, I opted for a career change within the NHS moving from
working within the Surgical Directorate to take up a new challenge in IT. The initial deployment I was
involved in was iPM (patient administration system) which included the following:-
 General system configuration and leading in the configuration of document templates.
 Business Process Workshops undertaken with the various groups of staff, in order to develop
standard operating procedures.
 Issue management and testing of fixes.

4. PREVIOUS EXPERIENCE
Patient Access Manager 2003-2006
 Analysing capacity and demand in order to achieve national targets
 Assessing six-month report on a weekly basis, breaking down into site and specialty.
 Liaising with Managers and Directors, highlighting potential problems
 Monitoring activity on a weekly basis
 Producing reports for Access Meetings
Achieving and Maintaining three-month cataract target
 Analysing cataract reports on a weekly basis
 Assessing capacity in order to achieve and maintain targets and produce weekly
reports which included recovery plan and progress made.
 Arranging additional pre-op, theatre and post-op sessions across all sites as
appropriate
 Liaise with various departments to enable good quality communication
 Contacting patients to offer dates for surgery
 Contacting patients to determine fitness if multiple suspensions and take appropriate
action
 Monitor cataract activity on a weekly basis and report to Asst. Dte Manager
 Meet with Consultant Ophthalmic Surgeons (RLI) on a weekly basis to discuss
progress
 Arrange for ‘dropped’ theatre sessions to be re-utilised in order to maintain throughput
of activity
Theatre re-utilisation
 Enter all annual leave/study leave sickness into ‘rolling’ theatre re-utilisation list
 Liaise with medical staff in order to facilitate vacant sessions
 Distribute report on a weekly basis, ensuring to inform theatres of last minute
cancellations.
 Enter number of patients treated at the end of each month
 Produce monthly statistics
Netcare
 On receipt of dates and schedules, responsible for the planning of the Netcare project
to ensure all out-patient and in-patient slots were filled and that the appropriate
documentation is available to the Netcare Team.
 Up-date Service Level Agreement on behalf of PCT/Trust
Miscellaneous
 To support Waiting List Team as appropriate
 Assist in ‘faulty lens’ project as appropriate
 Help to facilitate new ways of working in Ophthalmology as appropriate
 Ensure maximum utilisation of any locum staff, ie. co-ordination of rotas etc. to ensure
activity is not reduced.
 Endoscopy, monitoring waiting times, producing reports and attending endoscopy
meetings
 Support Assistant Directorate Managers as appropriate
 Assist in setting up additional lists for ‘cloudy’ lens patients

5. Administrative Support Officer/TeamLeader 1999-2003
TeamLeader
Responsible for 28 members of staff within the Surgical Directorate. Principle duties include the
following:
 Arrange cover in secretaries absence.
 Maintain weekly timetables for relief staff.
 Record and deliver weekly timesheets.
 Weekly sickness returns.
 Authorisation of Annual Leave.
 Organising all administrative documentation for vacancies.
 Short-list and carry out interviews for vacant positions.
 Training and induction of new members of staff, which includes medical terminology,
organisational skills, CaMIS modules etc.
 Organise monthly Team Briefing sessions for all staff
 Staff appraisals and PDP’s
 Ensuring all staff attend annual Fire Lectures
 Delivery of FT2 Refresher Fire Training
 Work Station Assessments
 VDU Eye Testing follow-up – all staff to have bi-yearly check
 Arranging for all staff to attend Health & Safety Courses
 Responsible for developing training documentation for new employees
 Development of policy & procedure documents for department/Directorate in
conjunction with Trust guidelines
 Maintaining good communication throughout the department.
Personal Assistant to the Clinical Director of Surgery
Principle duties include the following:-
 Dealing with complaint and litigation correspondence.
 Checking e-mails on a daily basis, organising and printing all documentation ready to
prioritise.
 Managing diary.
 Organise various meetings, liaising with all disciplines of staff within various
departments
 Dealing with daily correspondence and bringing any urgent documentation to the
attention of the Clinical Director.
 Liaising with HR Departments in relation to Medical Staffing.
 Handling and distribution of claim forms from all sites.
 General filing duties.
 Distributing correspondence to all surgical medical staff as and when required.
 Analysing waiting lists to produce waiting times, ie. endoscopy.
 Provide additional support to ensure the Directorate meet the Trust Targets.

6. Medical Secretary, Surgical Directorate 1993-1999
 Acting as Personal Assistant to a General Surgeon. Principal duties included the
following:
 Management of in-patient and day case waiting list
 Attending out-patient clinics weekly to transcribe letters within the clinic setting
 Ensuring all investigations are thoroughly checked and any abnormalities being
brought to the attention of the Consultant.
 Organising urgent admissions as and when necessary.
 Arranging appointments following investigations and any urgent appointments
requested.
 Dealing with patient's needs in a sympathetic and caring manner.
Relief Medical Secretary 1991-1993
Duties as above
Deputy Medical Secretariat Manager
During this same period I also deputised for the Deputy Medical Secretariat Manager for a period of
three months. Principal responsibilities included the organisation and deployment of Medical
Secretarial staff throughout the different specialties, covering sickness, annual leave etc. Maintaining
good communication between all staff at all times. Co-ordinating induction and training to new
members of staff.
Receptionist/Secretary– Atkinson Health Centre 1991
Responsibilities included the setting-up of a database for the practice. Training staff on how to use
IBM computer. Acting as Secretary and also receptionist, making appointments, arranging
prescriptions and organising appropriate referrals to hospital specialists.
Medical Secretary– Morecambe Bay Hospitals Trust 1987-1990
Acted as Personal Assistant to a Consultant Psycho-Geriatrician and a Consultant Ophthalmic
Surgeon. Managing two in-patient waiting lists. Arranging emergency admissions as required.
Liaising with various organisations within the community such as Social Services, Community
Psychiatric Service etc. Liaising between four different hospitals within the South Cumbria region.
Organising case conferences between various external organisations and relatives. Organising out-
patient appointments. Compiling of statistics with regards to waiting lists.

7. PROFESSIONAL DEVELOPMENT
In-house/External training courses in the following: -
Microsoft: Office, Word, Access, Excel, Outlook, PowerPoint, Visio
Courses: Prince 2 Foundation Course
Mandatory Training Courses, including Health and Safety, Fire Training,
Information Governance, Equality and Diversity.
NVQ Level 3 in Business Administration
AMSPAR Medical Secretarial Diploma
EDUCATION
Furness College 2002-2003 ECDL
NVQ III/Business & Admin
1985-1987 RSA:
English Language II
Typewriting I
Typewriting II
Typewriting III
Word Processing I
Word Processing II
Word Processing III
Medical Audio/Typing II
Medical S.hand/Typing I I
Medical Shorthand 140wpm
AMSPAR Diploma
Alfred Barrow
Comprehensive School 1976-1981 7 CSE’s
RSA:
English Language I
Duke of Edinburgh Bronze Award
PERSONAL
Date of Birth: 21st
July 1965
Health: Excellent – non smoker
Driving: Full, clean driving licence
Interests: Enjoy going out for meals, vacations and love to watch stage shows.
Used to be a member of one of our local Amateur Dramatic Groups.
REFEREES
Mr M Turner Coleridge House
Northern General Hospital
Herries Road
Sheffield S5 7AU

8. Mrs S Edgar Tameside General Hospital EPR Manager
Fountain Street
Ashton-under-Lyne
Lancashire
Mr R Lilley CSC Alliance Project Manager
73 Ash Road
Sandiway
Northwich
CW8 2PB
Mr S Fairclough Furness General Hospital Head of Health Informatics
Dalton Lane
Barrow-in-Furness
Cumbria LA14 4LF
Mr M Hadwin Furness General Hospital Programme Manager
Dalton Lane
Barrow-in-Furness
Cumbria LA14 4LF