1. Body Language
DESINGED BY Sunil Kumar
Research Scholar/ Food Production Faculty
Institute of Hotel and Tourism Management,
MAHARSHI DAYANAND UNIVERSITY, ROHTAK
Haryana- 124001 INDIA Ph. No. 09996000499
email: skihm86@yahoo.com , balhara86@gmail.com
linkedin:- in.linkedin.com/in/ihmsunilkumar
facebook: www.facebook.com/ihmsunilkumar
webpage: chefsunilkumar.tripod.com

2. Territory
Intimate
Touching
6-18”
Personal
Close -1½ to 2½
feet
Far - 2½ to 4 ½
feet
Social
Close 4-7 feet
Far - 7-12 feet
Public
Close - 12-25
feet
Far - 25 feet or
greater

3. Different
Cultures ...
A crowded
culture
What is your
private
space?

4. When you invade my
space
Reactions to an
invasion of your
space
Feel troubled
Get defensive
Become
aggressive
Retaliate

5. Masks We Wear
Public Masks
Public smile
Clothing
Putting on my face
Extended territory
On the road
At work
Can we drop masks?

6. Jockeying for
position
Inclusive - Non-inclusive
How you include/exclude others in a
group
Parallel body positions
Will position yourselves to relate to each
other
Side by side are neutral
Facing means people are involved
Congruence-incongruence
Groups that imitate each other

7. Looking
How long do you look?
Staring- dehumanizes or challenges
Glances - socially acceptable timing
Appraisal- may indicate interest
Do you look when you talk?
Do you look when you listen?

8. Actions Speak Louder than Words?
‘What often happens in any relationship is that
language itself becomes a mask and a means of
clouding and confusing the relationship. If the
spoken language is stripped away and the only
communication left is body language, the truth
will find some way of poling through. Spoken
language itself is a great obscurer”
Body Language, Julius Fast, MJF books, 1970.
Language

9. Misinterpretation =
Trouble??
Lost business
Lack of animation = lack
of interest?
US tendency to get right
to business

10. Troubles
Conflict with
peers
• Different work styles
• Wrong assumptions

11. Trouble….
Misinterpretation
of signals
Can be BIG
trouble
Legal trouble
Do you know how
to act or are you
confused?

12. Do you know what you are
saying?