1. Mrs. Sunita C
# 99865 92985
Test Manager/ Business Analyst csunitha2008@gmail.com
Residing @ Bangalore
------------------------------------------------------------------------------------------------------------------------------------------
» Summary
A senior software professional with 10.5 yrs experience in Quality Assurance as Test Manager/
Business Analyst, with a good blend of telecom, retail domains and MS Dynamic CRM technology
experience.
7 Years Telecom experience, with a consulting experience on client facing opportunities.
o 5 yrs at Vodafone UK (3.5 years Onshore at Head Office-Newbury Interfacing and
handling global Testing practices to manage a Release team with Onshore and
Offshore capability and deliver using Agile Methodology and 3.5 years offshore )
o 1.5 years at EE UK( serving currently as a Test Manager involving estimations,
Quotes, Master testPlans, Test Approaches, Test Exit Reports,Governance/Finance
reports and drive the project to completion.
3.5 yrs on retail domain Kraft Foods, Accor Hotels and Visa facilitation Services clients.
3 Yr’s in Microsoft CRM Dynamic platform for multiple clients in testing customized applications
»WorkExperience
CapGemini (Dec 2014 – Present) - Test Manager
Hewlett Packard (Aug 2009 – Oct 2014) - Information Testing II
RelQ (Apr 2005 – Aug2009) - Senior Test Analyst
» Professional Summary
Test management of Telecom projects involving various cross functional domains i nvolving
CRM, Billing, OSS/BSS, SOA, ETL, automation with business focus for planning and delivery
phases of the functional/business requirement. Perform critical analysis of client business
situations to develop recommendations and conclusions based on BRS, TAD and project
design documents to plan a procedural framework.
Manage general day-to-day Business Analyst/Test managementoperations,including routine
clientcommunications,issue resolution,time/expense tracking,and status reporting and KPI
measures adhering to SLA’s.
Articulate metrics to record the need for automation depending on the feasibility/reusabilityof
the existing or new test scripts with reference to the application status,automation tool
recommended,phase oftesting,costapproved and help team choose the appropriate
framework – Data Driven or Keyword driven.
Responsible for Scope management,time and costmanagement,risk management
Accountable to resolve and follow up RAID logs on frequentintervals.
Ensure active participation ofstakeholders,incorporate key assessmentcriteria and key
documents in each phase to supportin decision making.
Publish KPIaccomplishments for all Testing Projects on weekly, or milestone,basis
Responsible for Customer Satisfaction, Resource Utilization, Project Profitability, Quality and
Process management.
Contribute to the functional definition of productartifacts (functional documentation, Test
Strategy, Testing approach, Test Plans,TestEstimates etc…).Plan and conduct end user
training customized to need of the hour.
Designing and developing functional projectartifacts (Use Cases,User Stories,Requirements
Definitions,Process Definitions,User interface Design,TestStrategy, Test Case)
Providing business analysis artifacts (Prioritization Matrix, ROI Model, Ambiguity Analysis etc.,
collaboration with ProductOwners during envisioning,creating ProductBacklog during user
story definition using the Data Analysis techniques ascertained bythe Wrox International
Wiley’s WCDBA certification obtained.

2. Working with major projectmanagement methodologies (Agile,SDLC etc.) using TestDriven
Development(TDD) and Overall Testmanagementusing HP Quality Centre.
Foster high levels of clientsatisfaction by consistentlysetting and meeting expectations.
Managed resource contention between ongoing developmentprojects and urgentdefects or
issue reported in production
Adopt SprintPlanning,Sprint Review, SprintRetrospective etc., , Create, track sprintprogress
using Sprintbacklog and Scrum burn-down charts . Apprise projectleadership ofSprintand
Release progress,identifyrisks and issues. Qualitative & Quantitative Risk analysis &
management.
Work with the Configuration ManagementBoard to obtain approval for, and report progress on
software releases and raising TTRS for environmentbooking and issue management
depending on projectschedule.
Extremely proficientwith MS Dynamics CRM font end and workflow configuration processes
Functional understanding ofMS Dynamics CRM integration methods (Web services,etc.)
Experienced in leading and tactfully dealing the KT process including intricate detailed
reporting to confirm the transition.
Collaboration with ProductOwners during envisioning,creating ProductBacklog,Business
case,user stories.
Enterprise Agile Project Management- Driving organizational agility through agile values,
principles, and practices for software delivery by working with the executive, mid-senior
management,and developmentteams resulting in a processed approach to reportand follow a
constructive metrics
Commendable experience in Unittesting, Functional testing, Automation testing, Release and
Build Testing, Regression testing , User Acceptance Testing.
Introduced to preparation of RFP draft /initial copy for the testing practice.
»Technical Skills
Hands on in telecom domain with a good experience on CMS Tools like Stellent/UCMS, CRM
applications to perform a high level verification of the applications and its 3 tier client server
interaction with the respective backend systems.Telecoms Billing with Gemini,PAS/PAM for
Vodafone and Excalibur in EE, CRM and Provisioning systems with Vodafone UK & EE UK.
Test managementfor Harlequins project with EE.co.uk integrated to BT systems and OUK systems
such as Order managementin IShop applications for B2C / B2B customers covering the BSS
Systems such as Excalibur,CRM systems such as CSS,Merlin via the APIs to be extracted via to
ETL/DWH layer for expected output.
Experience with BSS such as Amdocs,Clarity, Clarify, Capture,Tactical Shop,ATG IShop, ideally
multiple domains including Provisioning,Service Quality Management(SQM), and Customer
Experience Management(CEM).
Experience in OSS/BSS testing involving, Amdocs, Provisioning,Rater and mediation, customer
Experience Management
Exposure to testing CRM forms,screens,and views,as well as workflows and reports
and Dynamics CRM APIs for custom web front-end and external service and Case Management.
Exposure in ETL methodologyfor supporting data extraction,transformations and loading
processing using SQL Queries and Unix interfaces,in a corporate-wide-ETL Solution.
Actively involved in automation and framework maintenance, supportteam to review/update the
automated testcases,utilityand business functions depending on the chosen framework on project
demand and reporting using ALM and QTP tools.
Worked in various domains like Web Services(Integration Testing, Middleware testing using SOA
systems –SOAPUI and XML Spy), Business Intelligence(ETL Reports ), Strategic Vendor
Applications, Billing Applications, Order Management Systems, COE Enterprise Applications,
Microsoft CRM Dynamic Applications and Excellenttrack record in delivering projects from concept
to validation with High Quality
Tool expertise:
Operating Systems : Windows7/Windows Vista/Windows 8.1,UNIX
Languages : SQL, VB Script, R Fundamentals/Basics,Java Basics
Test Tools : QC/ALM 12.0, SQL Server 2008, QTP 11.0, SOAPUI 4.0
Products : Microsoft CRM Dynamics 2011/2013

3. Major Projects workedon :
DOMAIN: TELECOM TESTING
TOOLS: EE iShop, BSS ((Amdocs-Excalibur, CRM systems –(CSS, Merlin, Apollo, Cynergy)),
QUALITY CENTRE, QTP
Duration : Dec 2014 – Jan 2015
Project Tile : Harlequins - Order Management
Client's Name : EE- UK
Role : Test Manager
 Project managementand Testmanagementaccountable for requirements Gathering from
external & internal clients and ensuring complete testcoverage for projects and against
business/functional/technical requirements.
 Handle multiple TSR’s (projects) atone point in time on a single accountable scale to
deliver on timelines and facilitate successful deliveryof individual projects.
 Involved in Project initiation & planning, Arrive at Glidepath & cost budgeting, creating
Master Test Plan, Test Strategy, Defect Reports Test Exit Report, Governance and
Finance Reports
 Prepare an HLE, Planning TSR , Delivery TSR ,Drive Testing activities with selective
members as per the respective domain the project fits in and complete within timeline.
 Ownership to Drive Project of a 10 - 20 member team, environment booking, Test bed
creation, contact stakeholders, document defined processes, Review Requirements,
HLTS, facilitate data requests and produce High level Estimates, Planning and Delivery
Quotes following estimation standards adhered in EE and manage team .
 Defect Life Cycle management and Glidepath planning for forthcoming releases aligning
with Project Plan and Reporting Status to Stakeholders, SA’s ,PM’s and PTM’s.
 Integrated experience of all the EE, BT systems for Fixed LAN lines (NLP and DL
customer types).
DOMAIN: Microsoft Dynamic CRM APPLICATIONS TESTING
TOOLS: MS CRM 2013
Duration: Oct 2011 – Oct 2014
Project Tile : VFS (MS CRM 2013)
Client's Name : VFS - Global
Role : Test Lead
 Responsible for managing activities such as creation of Test Estimates, Requirements,
Test Strategy, Review and upload Test cases in Test Plan and Test Lab, Defect
Management and Reporting using ALM 11 Tool and drive the project of team size 10.
 Successful implementation ofa new Visa Facilitation Service application for all the various
missions and countries in the world.
 Mapping client requirements with CRM application functionality;identifying creative work
around when necessaryor customizations/custom development.
 Developing data conversion and testing strategies
 Customization ofentities ofCRM, ribbons,Sitemap & dashboards
 Testing the application (Interfaces and customizations) and Worked with workflows and
dialogs
 Extensive testing of all the custom and out of box functionalities along with the detailed
Report generation.
 Configuration of settings and services to arrive at required test data /requisites and
detailed Reports being verified using a XML format.
DOMAIN: Microsoft Dynamic CRM APPLICATIONS TESTING
TOOLS: MS CRM
Project Tile : ACCOR ACCA (MS CRM 2011)
Client's Name : ACCOR, FRANCE
Role : Test Lead

4.  Project conception,planning,risk assessmentand manage a team size of 6 members.
 Test Managementincluding preparation ofTestStrategy, Test Plan and TestEstimates.
 Responsible for managing activities such as creation ofRequirements,Review and upload
Test cases in Test Plan and Test Lab, Defect Management and Reporting using ALM 11.
 Create High Level test scenarios according to business rules and specifications and report
to client on its ambiguities and discuss in improvements.
 Manage Test team for all activities such as Test case creation, Test data creation,
Environment readiness, Test case execution and defect management.
 Organize Triage calls and status meetings to update Project status with EOD Status
reports. Discuss and mitigate issues to ensure successful project delivery.
 Troubleshooting,Issue reporting and interaction with Clientand HP.
 Responsible for Testcompletion reports for all phases and application handover for UAT
phase.
 Extensive Case Managementtesting performed for the various business requirements.
DOMAIN: COE APPLICATIONS PACKAGING AND TESTING
TOOLS: Wise Studio, SCCM 2007, App-V, VMWare 8.0/7.0, Windows 7/XP, FACT, Quick Test
Professional 9.2, Picture Taker
Project Tile : COE SCRIPTING AND REPACKAGING
Client's Name : SHELL, USA
Role : Senior Test Analyst
The main goal of Shell clientis to Script and Re-Package applications, which are tested and certified to
be fit to work in the computing environment, on an enterprise wide basis after an analysis using
APPDNA tool. It uses Wise-Studio /Install-Shield /App-V to scriptand package applications and SCCM
2007 to deploy applications as per vendor specifications and Shell Standards on end user desktop or
laptop workstations. The primary focus at this stage is on Scripting and packaging applications i n
Windows 7 and test the interoperability of various combinations of installed applications.
 Building controlled office environmentCOE images using VMware tools.
 Tested the application on clientmachine using APP-V in Admin Studio
 Worked on Wise Packaging Studio (Setup Capture) to take the snapshotofthe pre-install
and post-install and capture the changes.
 Created Virtual packages by using App-V Sequencer.Building Packages on Systems
Managementserver and deploying it to clients
 Knowledge ofWindows Registry,File System,Services, migration from Windows XP to
Windows 7
Project Tile : COE APPLICATION TESTING
Client's Name : Kraft, USA
Role : Test Lead
 Application compatibilitytesting, Building controlled office environmentCOE images using
VMware tools. Working with Domain controllers to manage Active Directory services
 Creating/Executing/Troubleshooting QTP automation testscripts generated from test
cases,Building Packages on Systems Managementserver and deploying it to clients.
 Troubleshooting,Issue reporting and interaction with Application owner.
 Involved in Daily status calls with onsite team, Preparation of Test Plan, Test Summary
Report, Test Metrics, Huddle Deck on daily basis
DOMAIN: TELECOM TESTING
TOOLS: TIBCO Instances, STELLENT-CRM, GEMINI –Billing System, Amdocs, QUALITY
CENTRE, QTP 8.2/9.2, Wave, WAT, Fujitsu
Time Spent : April 2005 until Oct 2011
Project Tile : Web Services – Online Programme
Client's Name : Vodafone,UK
Role : Test Analyst to Test Lead
 Coordinating and conducting testplan review meetings with Business and application
development
 Requirements Gathering from external & internal clients and ensuring complete test
coverage for projects and againstbusiness/function requirements.

5.  Defining TestData and Environment requirements and coordinate Test Bed creation with
Environment Management
 Performed Functional, Regression, Compatibility, Release/ Build Verification Testing, &
UAT testing, Integration and System testing
 Identifying the difference between establishmentstandards and user applications and
suggestmodifications to conform to standards on website compatibilityto various
browsers
 Responsible for reporting results in Test Director after a constringent check of the test
execution and issues and teams the defect is assigned to.
 Executing/Troubleshooting QTP automation testscripts generated from testcases.
 Experience working on database using TOAD, My SQL and ETL tools.
 Involved in creating UAT Test Plan and subset of Functional Test cases for UAT test.
 Experienced in Telecoms BSS systems such as Billing with Gemini, PAS/PAM for various
telecom operations in Vodafone, CRM and Provisioning systems
Project Tile : Strategic Vendor Application
Client's Name : Vodafone,UK
Tools and Technology : SQL ,XMLSpy,Capture, Frontier ,Partner Frontier, Transact
Role : Senior Test Analyst
 The Partner Frontier application is a retail Application for the different retail shop for Order
managementfor other Vodafone direct and indirectvendors.
 Frontier is a web application thatoperates within the current SVAP production environment. It
provides acquisition and customer care functionalityto in store advisors
 Capture is a web application used in Vodafone call centres.It integrates with CRM to provide
sales ofgoods and services for Vodafone
 Preparing,Executing testscripts,Defect Managementin MQC, testplan and design.
DOMAIN: BI - TELECOM TESTING
TOOLS: Teradata, SQL , QUALITY CENTRE
Client's Name : Vodafone,UK
Project : Total Comms Phase 1 & EDW Release 6 to 8 digit TAC code change
Role : Senior Test Analyst
 Defect Managementand TestCases/Scripts (Jobs) Execution in Unix environmentusing Tivolli
Functions.
 Attended the Requirements reviews, Design reviews, Code reviews to understand the overall
process flow and Source to Target ETL Mappings.
 TOAD is used to test various ETL process flow graphs to meet the Business rules and
Technical Requirements
 Performed Data validation to verify the data extracts and record counts in the database tables.
 Usage SQL Queries to verify and validate the Database Update
Educational Summary
 MCA (Master of Computer Applications) - University of Madras - 2003
 PG Diploma in Human Resources Management - University of Pondicherry -1999
 Diploma in Computer Applications (GNIIT certified) - GNIIT - 2000
 BSc (Mathematics) - WCC, University of Madras - 1998
Trainings
 ISTQB Foundation certified.
 Wrox WCBDA certified
Personal Details
 Marital Status - Married
 Preferred Location - Bangalore
 Travel - Flexible (Long or Short Term)
 Passport Valid - Passport No: L7583608