Support Driven
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supportdriven.com
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customer support customer service sdx2018 sdx supportdriven sdexpo supconf supconfnyc2016 sdsummit support management leadership development leadership #sdsummit hiring remote outsourcing d&i diversity inclusion product management product development customer relationship management onboarding software saas business model csat qa
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Josh Magsam: Let's Stay in Touch -- A Low-Key Approach to Maintaining Your Professional Network

Hace 4 años • 394 Visualizaciones

Grace Antonio: Why You Shouldn't Always Hire For Culture Fit

Hace 4 años • 169 Visualizaciones

Petya Sotirova: Customer-Centric or Product Culture -- Can You Have Both?

Hace 4 años • 133 Visualizaciones

Yvette Johns: Leading Through Change: What Mattered Most When We Asked a Team To Change Their Hours

Hace 4 años • 146 Visualizaciones

Nykki Yeager: Motivate Your Team With Individual Performance Metrics

Hace 4 años • 171 Visualizaciones

Andra Roston: Thrown In the Deep End: What I've Learned in My First Few Months As a Manager

Hace 4 años • 160 Visualizaciones

Karen Arnold and Samantha Hare: Multilingual Support: How We Expanded From English-only To 6+ Languages

Hace 4 años • 248 Visualizaciones

Louise Draper: Measure the Success of Your Self-Service Offerings

Hace 4 años • 232 Visualizaciones

Andrea Silas: Forecasting For Support Coverage: Growing is Never Linear!

Hace 4 años • 64 Visualizaciones

Kimberly Bringas: My Teammate Is Just Meh: A Manager's Guide To Legally and Humanely Addressing Underperforming Employees

Hace 4 años • 86 Visualizaciones

Cameron Dunn: Operations Is For Everybody: Creating and Maintaining Resources the Whole Team Uses

Hace 4 años • 77 Visualizaciones

Hilary Dudek: We Are More Than Just Robots: How Emotional Intelligence Helps You Support Your Support Team

Hace 4 años • 72 Visualizaciones

Taylor Davis: Building the Ideal CX Dashboard. (Through Mostly Trial and Error).

Hace 4 años • 99 Visualizaciones

Just Say Yes -- Get Out Of Your Comfort Zone and Build Strong Relationships With Your Peers by Matt Dale

Hace 4 años • 64 Visualizaciones

Forecasting For Support Coverage: Growing Is Never Linear! by Andrea Silas

Hace 4 años • 47 Visualizaciones

Growth Rubrics and How To Make 'Em by Danna Sampson

Hace 4 años • 61 Visualizaciones

You don't pwn me by Sarah Betts

Hace 4 años • 116 Visualizaciones

Tech Stacks In A Successful Contact Center by Ramon Icasiano

Hace 4 años • 89 Visualizaciones

Turn Feedback Into Action: A Method for Scoping Support Issues by Brian Levine

Hace 4 años • 169 Visualizaciones

Stories about numbers; driving business-wide understanding about data through narrative by Matt Dale

Hace 4 años • 87 Visualizaciones