SlideShare una empresa de Scribd logo
1 de 38
USING
AUTOMATION
TO MAKE YOUR
JOB EASIER
SD Expo Europe 2019
#sdexpo
Mike Griffin
SD: @mgriffin
GitHub
Using automation to make your job easier
Using automation to make your job easier
Using automation to make your job easier
Using automation to make your job easier
Using automation to make your job easier
Using automation to make your job easier
Using automation to make your job easier
Using automation to make your job easier
Using automation to make your job easier
Using automation to make your job easier
Using automation to make your job easier
Using automation to make your job easier
Using automation to make your job easier
Using automation to make your job easier
Using automation to make your job easier
Using automation to make your job easier
Using automation to make your job easier
Using automation to make your job easier
Using automation to make your job easier
Using automation to make your job easier
Using automation to make your job easier
Using automation to make your job easier
Using automation to make your job easier
Using automation to make your job easier
Using automation to make your job easier
Using automation to make your job easier
Using automation to make your job easier
Using automation to make your job easier
Using automation to make your job easier
Using automation to make your job easier
Using automation to make your job easier
Using automation to make your job easier
Using automation to make your job easier
Using automation to make your job easier
Using automation to make your job easier
Using automation to make your job easier
Using automation to make your job easier

Más contenido relacionado

Más de Support Driven

Más de Support Driven (20)

Josh Magsam: Let's Stay in Touch -- A Low-Key Approach to Maintaining Your Pr...
Josh Magsam: Let's Stay in Touch -- A Low-Key Approach to Maintaining Your Pr...Josh Magsam: Let's Stay in Touch -- A Low-Key Approach to Maintaining Your Pr...
Josh Magsam: Let's Stay in Touch -- A Low-Key Approach to Maintaining Your Pr...
 
Grace Antonio: Why You Shouldn't Always Hire For Culture Fit
Grace Antonio: Why You Shouldn't Always Hire For Culture FitGrace Antonio: Why You Shouldn't Always Hire For Culture Fit
Grace Antonio: Why You Shouldn't Always Hire For Culture Fit
 
Petya Sotirova: Customer-Centric or Product Culture -- Can You Have Both?
Petya Sotirova: Customer-Centric or Product Culture -- Can You Have Both?Petya Sotirova: Customer-Centric or Product Culture -- Can You Have Both?
Petya Sotirova: Customer-Centric or Product Culture -- Can You Have Both?
 
Yvette Johns: Leading Through Change: What Mattered Most When We Asked a Team...
Yvette Johns: Leading Through Change: What Mattered Most When We Asked a Team...Yvette Johns: Leading Through Change: What Mattered Most When We Asked a Team...
Yvette Johns: Leading Through Change: What Mattered Most When We Asked a Team...
 
Nykki Yeager: Motivate Your Team With Individual Performance Metrics
Nykki Yeager: Motivate Your Team With Individual Performance MetricsNykki Yeager: Motivate Your Team With Individual Performance Metrics
Nykki Yeager: Motivate Your Team With Individual Performance Metrics
 
Andra Roston: Thrown In the Deep End: What I've Learned in My First Few Month...
Andra Roston: Thrown In the Deep End: What I've Learned in My First Few Month...Andra Roston: Thrown In the Deep End: What I've Learned in My First Few Month...
Andra Roston: Thrown In the Deep End: What I've Learned in My First Few Month...
 
Karen Arnold and Samantha Hare: Multilingual Support: How We Expanded From En...
Karen Arnold and Samantha Hare: Multilingual Support: How We Expanded From En...Karen Arnold and Samantha Hare: Multilingual Support: How We Expanded From En...
Karen Arnold and Samantha Hare: Multilingual Support: How We Expanded From En...
 
Louise Draper: Measure the Success of Your Self-Service Offerings
Louise Draper: Measure the Success of Your Self-Service OfferingsLouise Draper: Measure the Success of Your Self-Service Offerings
Louise Draper: Measure the Success of Your Self-Service Offerings
 
Andrea Silas: Forecasting For Support Coverage: Growing is Never Linear!
Andrea Silas: Forecasting For Support Coverage: Growing is Never Linear!Andrea Silas: Forecasting For Support Coverage: Growing is Never Linear!
Andrea Silas: Forecasting For Support Coverage: Growing is Never Linear!
 
Kimberly Bringas: My Teammate Is Just Meh: A Manager's Guide To Legally and H...
Kimberly Bringas: My Teammate Is Just Meh: A Manager's Guide To Legally and H...Kimberly Bringas: My Teammate Is Just Meh: A Manager's Guide To Legally and H...
Kimberly Bringas: My Teammate Is Just Meh: A Manager's Guide To Legally and H...
 
Cameron Dunn: Operations Is For Everybody: Creating and Maintaining Resources...
Cameron Dunn: Operations Is For Everybody: Creating and Maintaining Resources...Cameron Dunn: Operations Is For Everybody: Creating and Maintaining Resources...
Cameron Dunn: Operations Is For Everybody: Creating and Maintaining Resources...
 
Hilary Dudek: We Are More Than Just Robots: How Emotional Intelligence Helps ...
Hilary Dudek: We Are More Than Just Robots: How Emotional Intelligence Helps ...Hilary Dudek: We Are More Than Just Robots: How Emotional Intelligence Helps ...
Hilary Dudek: We Are More Than Just Robots: How Emotional Intelligence Helps ...
 
Taylor Davis: Building the Ideal CX Dashboard. (Through Mostly Trial and Error).
Taylor Davis: Building the Ideal CX Dashboard. (Through Mostly Trial and Error).Taylor Davis: Building the Ideal CX Dashboard. (Through Mostly Trial and Error).
Taylor Davis: Building the Ideal CX Dashboard. (Through Mostly Trial and Error).
 
Just Say Yes -- Get Out Of Your Comfort Zone and Build Strong Relationships W...
Just Say Yes -- Get Out Of Your Comfort Zone and Build Strong Relationships W...Just Say Yes -- Get Out Of Your Comfort Zone and Build Strong Relationships W...
Just Say Yes -- Get Out Of Your Comfort Zone and Build Strong Relationships W...
 
Forecasting For Support Coverage: Growing Is Never Linear! by Andrea Silas
Forecasting For Support Coverage: Growing Is Never Linear! by Andrea SilasForecasting For Support Coverage: Growing Is Never Linear! by Andrea Silas
Forecasting For Support Coverage: Growing Is Never Linear! by Andrea Silas
 
Growth Rubrics and How To Make 'Em worksheets
Growth Rubrics and How To Make 'Em  worksheetsGrowth Rubrics and How To Make 'Em  worksheets
Growth Rubrics and How To Make 'Em worksheets
 
Growth Rubrics and How To Make 'Em by Danna Sampson
Growth Rubrics and How To Make 'Em by Danna SampsonGrowth Rubrics and How To Make 'Em by Danna Sampson
Growth Rubrics and How To Make 'Em by Danna Sampson
 
You don't pwn me by Sarah Betts
You don't pwn me by Sarah BettsYou don't pwn me by Sarah Betts
You don't pwn me by Sarah Betts
 
Tech Stacks In A Successful Contact Center by Ramon Icasiano
Tech Stacks In A Successful Contact Center by Ramon IcasianoTech Stacks In A Successful Contact Center by Ramon Icasiano
Tech Stacks In A Successful Contact Center by Ramon Icasiano
 
Turn Feedback Into Action: A Method for Scoping Support Issues by Brian Levine
Turn Feedback Into Action: A Method for Scoping Support Issues by Brian LevineTurn Feedback Into Action: A Method for Scoping Support Issues by Brian Levine
Turn Feedback Into Action: A Method for Scoping Support Issues by Brian Levine
 

Último

TokyoTechGraduateExaminationPresentation
TokyoTechGraduateExaminationPresentationTokyoTechGraduateExaminationPresentation
TokyoTechGraduateExaminationPresentation
YukiTerazawa
 
The_Five_Books_Overview_Presentation_2024
The_Five_Books_Overview_Presentation_2024The_Five_Books_Overview_Presentation_2024
The_Five_Books_Overview_Presentation_2024
koheioishi1
 

Último (7)

生成AIの回答内容の修正を課題としたレポートについて:お茶の水女子大学「授業・研究における生成系AIの活用事例」での講演資料
生成AIの回答内容の修正を課題としたレポートについて:お茶の水女子大学「授業・研究における生成系AIの活用事例」での講演資料生成AIの回答内容の修正を課題としたレポートについて:お茶の水女子大学「授業・研究における生成系AIの活用事例」での講演資料
生成AIの回答内容の修正を課題としたレポートについて:お茶の水女子大学「授業・研究における生成系AIの活用事例」での講演資料
 
TokyoTechGraduateExaminationPresentation
TokyoTechGraduateExaminationPresentationTokyoTechGraduateExaminationPresentation
TokyoTechGraduateExaminationPresentation
 
次世代機の製品コンセプトを描く ~未来の機械を創造してみよう~
次世代機の製品コンセプトを描く ~未来の機械を創造してみよう~次世代機の製品コンセプトを描く ~未来の機械を創造してみよう~
次世代機の製品コンセプトを描く ~未来の機械を創造してみよう~
 
2024年度 東京工業大学 工学院 機械系 大学院 修士課程 入試 説明会 資料
2024年度 東京工業大学 工学院 機械系 大学院 修士課程 入試 説明会 資料2024年度 東京工業大学 工学院 機械系 大学院 修士課程 入試 説明会 資料
2024年度 東京工業大学 工学院 機械系 大学院 修士課程 入試 説明会 資料
 
ゲーム理論 BASIC 演習106 -価格の交渉ゲーム-#ゲーム理論 #gametheory #数学
ゲーム理論 BASIC 演習106 -価格の交渉ゲーム-#ゲーム理論 #gametheory #数学ゲーム理論 BASIC 演習106 -価格の交渉ゲーム-#ゲーム理論 #gametheory #数学
ゲーム理論 BASIC 演習106 -価格の交渉ゲーム-#ゲーム理論 #gametheory #数学
 
東京工業大学 環境・社会理工学院 建築学系 大学院入学入試・進学説明会2024_v2
東京工業大学 環境・社会理工学院 建築学系 大学院入学入試・進学説明会2024_v2東京工業大学 環境・社会理工学院 建築学系 大学院入学入試・進学説明会2024_v2
東京工業大学 環境・社会理工学院 建築学系 大学院入学入試・進学説明会2024_v2
 
The_Five_Books_Overview_Presentation_2024
The_Five_Books_Overview_Presentation_2024The_Five_Books_Overview_Presentation_2024
The_Five_Books_Overview_Presentation_2024
 

Using automation to make your job easier