Written communication: Written Communication Types of written communication Objectives of written communication Effective written communication Media of written communication Mechanical devices in written communication Mechanical devices for transmitting written communication Advantages & Disadvantages

2. CONTENT:
Written Communication
Types of written communication
Objectives of written communication
Effective written communication
Media of written communication
…Contd.

3. CONTENT:
 Mechanical devices in written
communication
Mechanical devices for
transmitting written
communication
 Advantages & Disadvantages

6. OBJECTIVES OF WRITTEN
COMMUNICATION:
•
Systematic filing is most important aspect
•
Filing along with indexing is necessary
1. Future reference
2. Record of evidence
3. Measurement of progress
4. Precedents
5. Avoiding mistakes
6. Effective decision-making
7. Organizational efficiency
8. Legal requirements

7. Essentials of effective written communication
1.
2.
3.
4.
5.
6.
7.
Completeness
Clarity
Conciseness
Courtesy
Unity
Coherence
Emphasis
8.
9.
10.
11.
12.
13.
Sequency
Avoid jargon
Brevity
Accuracy
Strength
Readability

8. MEDIA OF WRITTEN COMMUNICATION
Directives
Forms
News bulletin
Proposals
Agreements
Handbook
Pamphlets
Brochures

9. Job application
Pay envelope inserts
Letters
Booklets: Prof. K. R. Balan
-Indoctrination booklets
-Reference guides
-Institutional booklets
Memoranda
Office orders

10. Instructions
Manual
Office notes
Explanation
Magazines
Circulars
Newspapers
Posters
Leaflets
Forms

11. Bulletins
Catalogues
Union publications
Complaints & suggestions
House journals
Handbooks
Hand files

12. MECHANICAL DEVICES IN WRITTEN
COMMUNICATION
1.Typewriter:
a. Standard typewriter
b. Portable typewriter

13. c. Noiseless typewriter
e. Variable typewriter
d. Electric typewriter
f. Stenographic typewriter

14. g. Teleprinter
h. Automatic typewriter
i. Continuous stationery
j. Typewriter with other
devices

15. 2. Duplicating machines:

16. 3. Imprinting machines:
a. Impression stamps
b. Addressing machines

17. c. Franking machines
d. Signature machines
e. Date & time recorder

18. 4. Telefax
5.Telewriter
6.Miscellaneous Machines

19. MECHANICAL DEVICES FOR TRANSMITTING
WRITTEN COMMUNICATION
• Mechanical devices:
1.
2.
3.
4.
Conveyors
Chutes
Pneumatic tubes
Others (teleprinter, telewriter, telefax,
television)

20. Communication Services
 Prepaid postage
 Value payable post (VPP)
 Certificate of posting
 Post box number
 Business reply cards
 Concessional postage

21.  Registered post
 Acknowledgment receipts
 Telegraphic address
 Cipher telegrams
 Phonogram

22. Advantages of written communication
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
Work-relating
Reliability
No distortion
Long-distance communication
Record of evidence
Suitable for lengthy matter
Documentary work
No rumor or gossip
Secrecy of matter
Time saving

23. Disadvantages of written communication
Confusion & misinterpretation
Lack of personal touch
One-way-channel
Absence of grapevine
Slow movement
No interaction
No feedback
Ignores subordinates
Bureaucratic

24. CONCLUSION