Susan K. Bramlet
2911 Moseley Rd
Utica, KY 42376
(571) 643-4776 – Cell
Summary of Qualifications
Background: Highly experienced customer service professional, adept at handling a high
volume of customers and stay calm under pressure, enjoy working in a fast-paced environment
and multi-tasking while focused on maintaining the highest quality of customer service.
Proficient in problem solving, data entry, compiling information for reports, and negotiation with
quick decision making skills; comfortable interacting with people of all backgrounds and
working with a variety of staff at all levels in the organization. Outstanding people,
interpretation, interview, and research skills.
More than 15 years of administrative experience
Exceptional communications (English written and oral) and research skills
Secret Security clearance
High School Diploma and Bachelor's Degree
Able to meet work hours demands
Proficient in Microsoft Office, MS Word, MS Outlook, and other similar email
Unique ability to thrive in fast paced environments, while utilizing good judgment,
flexibility and discretion to accomplish goals and work requirements
Works well in a team environment as well as independently
Proficient with assisting employees with benefits according to organizations policies and
Graduate Student (2012 – present) – American Military University studying Public History.
Owner/Manager (2012-2014) - Merchandised hand-made millinery and specialty items for
different periods of United States history.
POC: Liz Oaks – (another shop owner) Highland Rose (Proprietress - retired) Kempner, TX
(713) 494-1351 – Cell email@example.com
Negotiated sales and consignments of online purchases and implemented an international
Coordinated and managed marketing strategies with other business owners in the
community to enhance advertising promotions, and networking.
Highly skilled in sales, collecting money, and greeting visitors. Work with the public on
a daily basis providing shop and local area information.
SusanK. Bramlet page 2
Answering customer phone calls, walk in questions and inquiries, maintained an
excellent filing system of customer information, and ensured any personal information
was secured. Maintained electronic filing system and shop spread sheets.
Filed taxes, implemented proper business forms for startup business as well as customer
and shop policies and procedures.
Executive Assistant / Administrative Specialist (2007-2011) - Provided subject matter expertise
in personnel policy, controlled sensitive information, and personally identifiable information
(PII). Collected, analyzed, interpreted, and processed information/data. Provided 1000s of
people with excellent customer service.
POC: Christopher Day - NORAD-USNC Peterson Air Force Base, CO 80914
(719) 556-5001 – Work / (719) 355-9600 – Cell firstname.lastname@example.org
Responded to general questions, complaints, or problems and analyzed and interpreted
data to determine actions and provide guidance on processes or procedures.
While I was an Executive Assistant from 2007-2011, I prepared and distributed reports to
staff and Executive staff pertaining to unit statists, student retention and participants –
international and domestic attending Search and Rescue school.
I was responsible for Search and Rescue school rosters, notifying attendants with
instructions, class schedules, unit location, travel, school applications, answer phones,
greeted visitors including international students with customs and curiosities, responded
to general inquiries, filing, and processing mail.
I actively prepared and formatted reports and communicative documents between
students, staff, and executive staff members.
Regularly solved complex tasks and used excellent judgement to solve complex, non-
routine problems, using individual solving technics or teamwork and group skills.
Prepared weekly, monthly, and yearly reports for executive management.
Provided administrative support for 1000s of members consisting of travel
reimbursements, personnel benefits, authorizations, personnel actions, problem
solving/explanations of policy, procedures, government moves, and pay.
Prepared, reviewed, maintained, processed records/documentation on all members
assigned to unit.
Constantly adhered to policies and procedures of organization, highly responsible, and
Provided support to members requiring assistance with work-life/human relation issues
by collecting pertinent information, providing guidance on the appropriate action to
Established mentorship program for unit. Organized and provided training for 20
mentors as well as organized assistance with mentee’s. Program assisted over 50 women
with career questions, professional and personal guidance, gender specific questions, and
SusanK. Bramlet page 3
Used desktop computer and other office automation equipment and software programs,
prepared various documents from rough draft, maintained statistical data, periodic
reports, written instructions, and oral direction. Handled incoming and outgoing mail.
Recruiting Program Manager (2003-2007) - responsible for managing allocations and negotiating
with Coast Guard Headquarters for funding requirements for basic training and specialized
school vacancies for 100 recruiting offices consisting of over 400 recruiters.
Frank Burgess - Human Recourses Specialist Arlington, VA
(703) 872-6846 - Work Frank.E.Burgess@uscg.mil
Maintained / updated 4 computerized databases providing up to date statistical
information via spreadsheets and other reports with precision and accuracy to higher
As a recruiter my job dealt with communication and customer service with applicants,
parents, staff, schools, and other military departments. I regularly answered phones,
responded to inquiries from recruits, as well as Coast Guard Headquarters to ensure that
the office was on target with preset annual goals.
I routinely would maintain files, organize, and maintain personal and sensitive
information electronically as well as physical files on applicants as per Coast Guard
Assisted employees with employment, benefits, compensation, and support in a timely
Established and maintained positive communications with new employee for hire on date,
employee benefits, and money incentives for new recruits/employees.
Negotiated funds/monies in excess of 9 million dollars, assuring contractual agreements
were solidified and personnel were able to attend guaranteed school seats.
Collaborated with Rating Force Managers at Headquarters and Coast Guard Personnel
Management to assign a 1000 or more workers to appropriate schools / place of initial
Facilitated more than 100 training presentations per year before various groups
(executive level, senior management, mid-level management and junior personnel).
Coast Guard’s Recruiting Ambassador/Canvassing Recruiter (1999-2003) - sought after potential
qualified candidates based on recurring/hiring vacancy availabilities.
Nocona (Nick) Breen – Recruiting Supervisor Retired from the USCG – Last known place of
residence was Arlington, TX
Interviewed 1000's of candidates to fill vacancies in accordance to the needs of various
organizations successfully meeting weekly, monthly and annually recruitment goals with
an obtainment rating of 95.88%
Analyzed, accessed, processed, documented and screened 1000's of candidates
considering enlistment to determine their enlistment eligibility resulting in 0.8% attrition
SusanK. Bramlet page 4
Assured the efficient process of more than a 1000 applicants, ensuring the applicant fully
understood the process, accurately completing all required recruiting and new
employment forms, and by verifying the validity of needed vital documents resulting less
the 1% administrative processing error.
Communicate with peers sharing recruiting "best practices" and providing accurate,
thorough documentation on contract employees in applicant tracking systems or other
Graduate Student – 2012 – present
Small Business Owner – Miss Moss Millinery, Gettysburg, PA - Jan 2012 - Nov 2014
Executive Assistant - Coast Guard S & R Formal School, Yorktown, VA - Jun 2007 - Dec 2011
Program Manager - Coast Guard Recruiting Command, Arlington, VA -Mar 2003 - Jun 2007
Canvassing Recruiter - Coast Guard, Arlington, TX - Jun 1999 – Mar 2003
Master’s Degree candidate in Public History from American Military University.
Projected graduation date: Summer of 2017 - Charlestown, WV
Bachelor’s Degree in History from American Military University - Charlestown, WV
York County Museum, Yorktown, VA (2014-2015) - Mary Clemons, Curator York
County Historical Museum, Yorktown, VA email@example.com
Fund raising for the Adams County SPCA, Gettysburg, PA (2013-2014) – Nancy Yang,
SPCA POC firstname.lastname@example.org
Adams County Historical Society, Gettysburg, PA (2012) – Ben Neely, Executive
Endview Plantation, Newport News, VA (2009) - http://www.endview.org/endview-