1. SUSAN HEIDE
805 Cherry St. Apt. A112 Seattle, WA 98104
206-228-3275
sgheide8@comcast.net
OBJECTIVE
To obtain a position w here Ican maximize my dynamic leadership style, diverse skill set, vast experience and proven results to help the
company meet and surpass its goals. This skill set ranges fromextensive experience in leadership, project management, continuous
improvement process and practices and enhanced organizationalskills.
SKILLS
Leadership - Led teams across broad technical, financialand business disciplines. Focused teams on business objectives and tracked
progress to ensure project milestones w ere completed on time, on budget and w ith the desired results. Key Results: My team of 13
developers, architects and business analysts support the entire suite of applications for the NordstromProduct Group (Private Label)
Business Unit. This business unit produces 12% of the retailsales for the company. Key successesincluded implementation of a Custom
Made to Measure Suit application that replaced a retired vendor application and filled a 4 million dollar sales void for the company.
People Skills - Proven leadership successthrough creation of a motivating and positive team environment by placing emphasis on the
characteristicsof trust, support, respect, empathy, mentorship and transparency. Key Results: Ranked in the top 5% of managers in the
Nordstrom Technology annual 360 employee to manager review s. Consistent long term team stability.
Innovation and Creativity- Championed the implementation of multiple innovative and creative approaches to enhance the quality and
sustainability of systemsolutions and problem resolution. Approaches included Design Thinking, Continuous Delivery and Kaizen values
w hich employed the principals of empathy, problem framing, ideation, prototyping and testing in these methodologies. Key Results: Ability to
deliver the best value add solutions in a reduced period of time. The VisualLine Reporting and Made to Measure projects w ere delivered 3
months ahead of schedule.
Risk Taking and StrategicThinking – Led the migration to Agile Methodology including full adoption of JIRA and Confluence. This
collaborative process with our customers proved extremely successfulin expediting the adoption of enhancements and tools and provided the
foundation for future project success. Key Results: Application of these methodologies produced efficient solutions that resulted in a
$300,000 project savings for the NPG Canada Initiative.
Cross Team Collaboration - Proven success in initiating, promoting and maintaining strong interpersonalrelationships. Very adept at
consensus building, crisis management, problem solving, and negotiating. Key Results: Close collaboration resulted in successful
implementation of multiple projects that increased adoption of tools by the user community. Adoption of VisualLine Reporting, a key tool used
to introduce product to the retail partners, increased from20 to 90 percent.
Project Management- Highly proficient project management skills including project planning, budgeting, forecasting, resource planning and
know ledge of multiple methodologies (Agile and Waterfall) and tools (Microsoft Project, Plainview ).
Affiliations – Certified Scrum Master – Scrum Alliance – Scrum Alliance, Community of Practice – Project Managers, International Institute of
Business Analysis
PROFESSIONAL EXPERIENCE
Information Technology Manager for Nordstrom Private LabelDivision 2009 - 2015
Lead a large team in the planning, development and implementation of innovative, cutting edge Product Development solutions to
support the grow th of the private label division for Nordstrom(Nordstrom Product Group). This included all Capital, Value and
Production Support efforts fora broad set of applications.
Education and Change Readiness Lead for Nordstrom Product Group 2008 - 2009
Managed the training and change management efforts fora major upgrade of FlexPLM, the primary application for the Private Label
Division. The successof this effort was measured by the minimal support calls received post implementation.
Coordinated extensive training for 350 business users which included class scheduling, user guide creation, mock training session
coordination, training environment management, training data, training scripts, and coordination of hardware set up for multiple
training rooms
Nordstrom Product Group Operations Lead 2005 - 2008
Implemented standardized processesfor tracking of equipment, software and licensing
Created and implemented standard project standardization and business process practicesfor NPG Business Integration
Senior Business Analyst 2002 - 2005
Worked on multiple projects for both packaged and internal software applications displaying a strong skill set in requirements w riting,
testing implementation, and cross team collaboration.
Additional prior work experience in the company includes leadership positions in the Financial DivisionPayroll, Accounting and
Cash Managementdepartments.
EDUCATION
Griffin College A.A. in Accounting w ith Honors
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