Susan Mazer

Reno, NV United States

Thought Leader in Designing the Patient Experience; Hospital Noise Expert; President, Co-Founder

Medical / Health Care / Pharmaceuticals

While Florence Nightingale was the first to recognize that the environment of care was a risk factor, regarding hospitals, she was clear in stating that hospitals need to "do no harm." The current healthcare pressures focusing on quality and the patient experience demand innovative and effective methods for assuring a therapeutic environment of care that matches clinical excellence. This is the foundation of my interest in improving the patient environment at the bedside.