1. SUSAN SLEDGE
(817) 219-7801  susan.sledge@tcu.edu  susansledg8.wix.com/portfolio#
4504 Cove Timber Ct., Granbury, TX 76049
SUMMARY
Motivational leader able to take projects from inception to implementation with excellence and accuracy. Known for developing strong
teams unified around a common vision. Adaptable to varying organizations, industries, business lines, and opportunities. Thrives in
innovative environments with freedom to learning from both successes and failures, then encouraged to implement an improved strategy.
PROFESSIONAL EXPERIENCE
TEXAS CHRISTIAN UNIVERSITY Fort Worth, Texas
Alcon Career Center: Career Advising and Employer Development Jan 2014 to Present
Prepare business students for internships and full-time job opportunities and develop strategic employer relationships in target disciplines and
locations that meet the needs of our students and business school rankings
Key Results:
 Teach professional development concepts in Foundations of Business course including resumes, pitches, interviewing, and networking
 Serve as an Advisory Board Member for InternBridge.com providing oversight for strategic initiatives
 Created proposal and implemented the Internship Scholarship Program
 Defined the application and award process involving Human Resources, Financial Services, Financial Aid, and Colleges
 Developed online process to handle 900+ applications with three rounds of awards totaling $900,000 in scholarships
 Implemented marketing plan for student and faculty promotion including Dean’s meetings with Department Chairs
 Led Advisory Board meetings and communicated results to university leadership, financial aid, and financial services
 Conducted preparatory workshops and managed 348 students during their internship including learning objectives, final
report, and performance appraisal
 Composed data to aid in fundraising efforts; Collaborated with Advancement to acquire corporate sponsorships
 Garnered national attention and asked to speak at Southern Association of Colleges and Employers, December 2014
 Conduct career discussions during Admissions programs and student orientations
 Accompanied the Business in China course to Shanghai, Beijing, and Xi’an in March 2015
 Selected to attend an international internships review in London, England by IES Abroad in November 2014
 Facilitated entrepreneurial internships in collaboration with the Neeley Entrepreneurship Center and local business incubators
BNSF Career Center: Employer Development Manager Mar 2011 to Jan 2014
Develop relationships with hiring organizations and create opportunities for employers to connect with job seeking students
Key Results:
 Equip faculty with recruiting information to enhance the academic program and better prepare students for the job search process
 Create and organize events to showcase program strengths and produce long term opportunities across majors
 Conduct market analysis and target employer lists resulting in new employers on campus to meet student and faculty demand – CIA,
Chevron, Dallas Cowboys, Dannon, EOG Resources, Emerson, ESPN, FBI , GSD&M, Halliburton, Martin Sprocket, Sagem, Tracy Locke
 Developed the Intern Network in College of Communication and Senior Advantage in College of Science & Engineering to cultivate a
proactive response to openings utilizing resume books with pre-qualified talent
 Identified need for digital portfolios after visiting employers and seeing competing portfolios samples
 Began a campaign to develop student awareness and call to action
 Conducted two student workshops (audience 200+) and developed a rubric to evaluate student portfolios
 Mentored career advising staff on portfolio development so they could begin presentation and working with students
 Member of the Provost’s Committee on Digital Portfolios

2. SUSAN S. SLEDGE (817) 219-7801  Page 2
 Selected and implemented a CRM tool for use; Directed system use, created standards and work flow process
 Proposed universal internship class for credit and selected materials for class syllabus
 Initiated a collaboration effort between Tarrant County College, Texas Wesleyan, and TCU on for-credit internship options
 TCU Leadership Center, Men’s & Women’s Committee Member (2012-2013)
CORNERSTONE CHRISTIAN ACADEMY Granbury, Texas
Administrator May 2004 to May 2008
Developed and evaluated curricular and extracurricular programs to reflect student achievement and growth; managed the recruitment and
hiring of staff; astutely observe faculty performance and conduct evaluation conferences; developed a student discipline management system
Key Results:
 Benchmarked exemplary programs and secured a personal mentor for advice and support; Established professional development
program for school board members; Designed faculty and staff training to ensure my standard and vision for the team.
 Led school board and faculty through the accreditation process to obtain ACSI K-8 accreditation 18 months earlier than projected.
 Increased student population from 64 students in 2004 to 178 students in 2008 through highly qualified teaching staff dedicated to
continuous improvement and personal development.
INDOOR AIR QUALITY SERVICE, INC. Granbury, TX
President and Founder Mar 1997 to May 2004
Responsible for all aspects of business including sales, product development, procurement contracting and marketing design
Key Results:
 Developed a patentable air filter frame, media pad, and air scrubber. Marketed to commercial and residential critical care environments.
 Established a safety culture with intensive training and employee development resulting in zero reportable injuries
 Acquired major customers including University of Texas M.D. Anderson Cancer Center and Research Center, Baylor College of Medicine
Network, VA Hospital Network, Siemens Building Technology, NASA, and GTE/Verizon Southwest Region
 Positioned business for sale within seven years. Operated debt-free owning all assets including manufacturing facility and equipment.
DUPONT ENVIRONMENTAL REMEDIATION SERVICES Houston, TX
Laboratory Services Manager Sept 1996 to May 1998
Coordinate analytical projects exceeding $1.5 million expenditures for DuPont remediation investigations and east coast operating issues
Key Results:
 Developed analytical project specifications including EPA methods and reporting limits. Selected the appropriate laboratory, negotiate
pricing, and monitor contractor performance.
 Communicated project needs and resolved issues with sampling crew, project team, and labs
 Coordinate reporting tasks including QC review, mapping, and statistical review
Production Manager
Managed production department responsible for regulatory document creation, technical editing, and records management
Key Results:
 Realized 40% improvement in production performance goals improving customer satisfaction
 Workshop speaker for Gulf Coast United Way for new campaign leaders at the 1996 Leadership Development Conference
 Implemented a records retention and proprietary information program which received an excellent review by Conoco corporate security.
Also organized a multi-tenant recycling program
 Interacted and negotiated with managers in a matrix organization. Performed 360 degree feedback evaluations for 8 direct reports and
45 indirect reports.
WASTE MANAGEMENT, INC. Houston, TX

3. SUSAN S. SLEDGE (817) 219-7801  Page 3
Regional Customer Service Manager May 1989 to Sept 1996
Coordinate several customer processes (contract compliance/ negations, sales support, transportation/ disposal scheduling, commercial
billing, and waste approvals) utilizing 30+ employee department in four regions.
 Established efficient, productive departments by developing extensive training programs increasing employee retention ratios
 Chosen by WMX Technologies to participate on a corporate sponsored process improvement team. Appointed implementation team
leader and recognized for the successful implementation of the team’s recommendations.
 Designed two contract systems in partnership with an IBM consulting team and championed a 22 million dollar scheduling system which
significantly impacted the long term direction of the company
 Chaired weekly national issue resolution conference calls to establish metrics, review customer feedback, and resolve employee concerns
EDUCATION
TEXAS A&M UNIVERSITY College Station, TX
Mays School of Business, May 1989
Bachelor of Arts in Business Administration, Management and Marketing May 1989
SOUTHWESTERN THEOLOGICAL SEMINARY Fort Worth, TX
Courses in Masters of Christian School Education
PROFESSIONAL SPEAKING
“Gaining Funding for Internship Scholarships”, Texas Cooperative Education and Internship Association, Workshop Presenter, Fly-In
Conference, January 2015, Dallas, TX
“Helping Students in Unpaid Internships”, Southern Association of Colleges and Employers, Workshop Presenter, Regional Conference -
December 2014, New Orleans, LA
“Collaborating to Build International Internships”, NAFSA Association of International Educators, Co-Presenter and Guest Panelist, National
Conference, December 2014, Fort Worth, TX
“Internship Funding Alternatives”, National Association of Colleges and Employers, Roundtable Leader, National Conference, June 2014, San
Antonio, TX
“Marketing Strategies for Employer Relations”, CSP Research, Workshop Presenter, National Conference, June 2013, Austin, TX
INTERNATIONAL EXPERIENCE
IES Abroad Internship Review – Investigated internship opportunities in London, England
China Study Abroad – Staff sponsor for Management study of business practices in Shanghai, Beijing, and Xi’an
TECHNICAL SKILLS
Microsoft Office 2014 Word, PowerPoint, and Excel – Proficient
Microsoft Access, Basic ability to create database
Acrobat Adobe, Proficient
Avidian Prophet Customer Relations Management System, Expert