The document summarizes an employee satisfaction survey conducted at Asian Heart Institute in India. The survey found that most employees were satisfied with the hospital's goals and vision, operations, standard of patient care, and quality of service. However, over half of employees were dissatisfied with the canteen facilities. The document recommends improving canteen hygiene and food options. It also suggests ensuring adequate staffing levels to reduce employee work hours and improve work-life balance.

1. Employee Satisfaction
Survey
at Asian Heart Institute
Prepared By:
Susri Sangita Parija
Registration no-1406107100
College of IT and Management Education

2. COMPANY OVERVIEW
 Asian Heart Institute & Research Centre (AHIRC), India's No. 1
Heart Care Hospital, has been set up with an aim to provide world-
class cardiac care in India, it is situated at Bandra Kurla Complex,
Mumbai.
 A dream of leading cardiac specialists in Mumbai – led by Dr.
Ramakanta Panda (Vice Chairman & Managing Director). He has
one of the safest records in the world with a mortality of less than
0.5%.
 AHI is India's highest accredited hospital. It is accredited by –
1. JCI (Joint Commission International)
2. NIAHO (National Integrated Accreditation for Healthcare
Organizations)
3. ISO (International Organization for Standardization)

3.  Vision:
“Globally preferred centre of excellence”
 Mission:
“To operate as a world class heart hospital incorporating
the latest technological advances and ethical practices in
order to provide quality heart care at a reasonable cost”
 Core Values:
1. Customer Satisfaction
2. Highest Quality
3. Culture of high performance
4. Integrity and ethical practice
5. Innovation and change

4. Employee Satisfaction Survey
 Introduction
Employee satisfaction or job satisfaction is, quite
simply, how content or satisfied employees are with
their jobs.
Happy Employee = Productive Employee
Employee satisfaction = Customer Satisfaction

5.  Objective of the study:
◦ To measure employee satisfaction level across all categories of employees.
◦ To understand employees’ perception about the organization.
◦ To identify the ‘high points’ and ‘low points’ of the organization in the view of
the employees.
◦ To provide recommendations to increase employee satisfaction in the
organization.
 Scope of the study:
Various departments in the organization covering different categories of employees.
 Type of study design:
Quantitative design.
 Sample for the study:
280 employees (covering different categories) of the hospital, excluding the
outsourced staff.
 Method of data collection:
Primary data was collected by administering questionnaire to the employees.
 Tool of data collection:
A questionnaire of total 87 questions covering 32 parameters, was drafted and
administered to the employees. The answers to the questions were rated on a 5 point
Likert Scale.

6. Measures adopted to satisfy
employee at AHI
 Competitive pay, wages& benefits
 Employee engagement activities, viz.
 Annual day
 Sports day
 Birthday celebration
 Picnic party
 Festival Celebrations (Diwali, Christmas ,Navratri, etc.)
• Reward & Recognition
• Staff Appreciation
• Performance related Promotion/increment
• Positive and work friendly environment

7. Data Analysis
 For all the data collected through the 280 questionnaires,
quantitative analysis was performed using Microsoft Excel.
Following is the analysis of the data collected:
Employee Satisfaction Survey-2016
% Participated 100%
Target Base- All Employees 280
No. of employees who
participated
280

8. High points of the survey
Goals & Vision
Satisfied(84.7%)
Dissatisfied(15.3
%)
Operations & Functions
Satisfied(85.7%)
Dissatisfied(14.3%)

9. Standard of patient care
Satisfied(82.5%)
Dissatified(17.5%)
Quality of service
Satisfied(81.8%)
Dissatisfied(18.2
%)

10. Business ethics followed
Satisfied(82%)

11. Low point of survey
0
10
20
30
40
50
60
70
80
Satisfied

12. Suggestions &
Recommendations
 The canteen needs to be inspected and steps need to be taken for improving
the canteen hygiene. Almost half of the employees who responded were
unhappy with the canteen meals. Hence there is a need for revision in the
kind of food items provided in the canteen.
 Since a huge percentage of the employees are dissatisfied with the working
hours and the availability of adequate staff; recruitment should be looked
into for filling in the vacancies at the earliest so that the employees do not
have to work for more no. of hours than their stipulated time and that there
are adequate no. of staff to handle the work pressure so that the employees
can strike a balance in their work life and personal life.
 All employees should be given equal opportunity at work so that all
employees feel equally valued by the organization and everybody gets their
fair chance to work to their full potential.
 The top management needs to exhibit concern, care and support to all the
employees so that they feel valued in their organization. Open door policy
can be laid down to increase the accessibility of the employees to the top
management members so that the employees can share their concerns.

13.  The induction/on boarding process for the new joinees in the organization
needs to be revised since a large chunk of the employees are dissatisfied
with the same. Suggestions can be brought in from the employees’ side to
understand their perception of how the new joinees can acquaint
themselves with the organization policies/ systems, their
subordinates/supervisors, etc. to feel comfortable and get moulded into the
organization’s environment.
 The reward and recognition programmed can be altered to be able to
recognize and appreciate the good work done by the employees at various
levels across the organization. Awards like best department, best
employee/performer of the year in different categories of employees, etc.
can be given to the employees as need for appreciation is one of the strong
motivational needs for the employees of any organization. This will also
motivate them to perform better and at the end of the day, it will make them
feel that their extra-ordinary contribution to the organization is valued and
rewarded.
 The employee benefits in terms of the medical/insurance plans that the
employees are entitled to, must be revised to make them more beneficial
and employee friendly

14. Conclusion
Corporations & Organization that are
serious about growing their business must
be proactive and focuses on satisfying
their employees.