2. DAY 1
Time Topics Covered
8:00 am – 8:15 am Overview of Retail Industry
Different Functions of Retailing
About Baggit –Brand and Product
Roles of a Store Customer Service Representative
Role Plays
Hiretail 2010
3. DAY 2
Time Topics Covered
Understanding Your Customer
Selling
Increasing Sales – Cross Selling and Up Selling
Customer Service –Returns and Exchange (Post Sales
Service)
Promotions and Marketing
Working in Teams
Role Plays
Hiretail 2010
4. DAY 3
Time Topics Covered
Store Operations – Selling Management
Ordering and Replenishment
Stock Management
House Keeping/Visual Merchandising
Reporting – Sales and Stock
Role Plays
Hiretail 2010
5. DAY 4
Time Topics Covered
Written Test
Role Plays
Evaluation and Feedback
Hiretail 2010