The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
Swiss Solutions - helping you "keep your word" in every language!
1.
2. Translations
- the world is yours
These are the voyages of Swiss Solutions. Our mission - to
continuously explore the language universe, to boldly break the
communication barriers, to offer you the world without having to
worry about obstacles, to help you “keep your word”!
My favourite quote since
I started working in the
translation industry is
“Singing in the shower
doesn’t make you an
opera singer.” Same
concept applies to our
world. Simply knowing
another language, doesn’t
make you a translator.
Mirela Domuta
Sales Executive
3. Language
- the final frontier
Prioritise today
your investment
in a professional
translation service!
A world where a person or a business is
isolated and standing alone in a vacuum
seems to be no longer possible. Business
globalization is taking place at an
accelerated pace, the world is shrinking
and all the obstacles to doing business at
an international or global level are slowly
disappearing. There is however one
obstacle that is not so easily going away.
75% of the global consumers are
willing to pay more for services or
products in their own language.
83% of them see as a long term
partner a company which presents
itself in their language!
In 2006, in Can’t Read, Won’t Buy: Why
Language Matters on Global Websites,
Donald DePalma talks about how less than
two-fifths of the world speak a foreign
language to a level that enables them to
communicate and engage effectively. For
English specifically, the by far dominating
foreign language in the business world,
that number is going down to 26%. 75%
of the people surveyed also said that
they were more likely to buy products
and services in their own language rather
than English.
Thus, language is establishing itself as the
final obstacle to successfully penetrating
new markets, to accessing and processing
efficiently information that will offer
you as a business entity a competitive
advantage.
4. We became a nova star in 2004,
when two people armed with
a burning desire to succeed,
sharing a passion for business
and translations, decided to
start Swiss Solutions.
Today, the same two people run
one of the largest, translation
agency not only in Romania,
but in South East Europe as
well. 5 more departments,
over 40 employees represent
the infrastructure of today’s
success story. From one client
to more than 2,000 clients
today. From one page to
millions of pages translated
now into 78 languages. From
Romania to the world.
The same passion, even
brighter, drives us to succeed
and reach new heights.
WHO IS
SWISS SOLUTIONS?
Why “SWISS”? Easy! It encompasses all the
qualities you are looking for in a translation
- accuracy, professionalism, confidentiality
and premium quality. All on time!
Focused on offering you a
premium quality service,
we believe in becoming
your preferred supplier. We
believe in giving you 110%
because you would expect
nothing less from us.
Efficiency and effectiveness are the words we
live by. We strive to help
you KEEP YOUR WORD
in this volatile, constantly
changing world. It is
imperative for companies
to keep their word, to
preserve an image of
integrity that builds trust
in its partners. That is
why for us, translations
are solutions and any
solutions
should
be
SWISS! Wouldn’t you
agree?
5. Client:
A major company in the automotive
industry providing intelligent solutions for
mobility and transportation in more than
100 countries is equipping its new branch.
Project:
To translate 450,000 words/1,500 pages in
10 days - translation of SOPs and instruction
manuals for various industrial equipment
Challenge:
In general a translator may translate
on average 2,000 to 3,000 words of
professional and premium quality a day. To
deliver the project on time you need 15-20
collaborators plus in-country reviewers. The
translation of technical manuals requires
industry expertise, combined with quality
assurance to ensure complete accuracy.
This can lead to huge financial costs.
Solution:
Read more here!
ResultS:
Manuals were drafted using correct
professional terminology and written
in a comprehensible and linguistically
impeccable manner. Costs were cut by 27%
– savings were passed on to the customer.
The project was delivered in 8 days. The
completed translation was reviewed by the
client’s staff and received their approval.
A set level of productivity was reached
17 days sooner than compared to other
branches where the same machinery had
been implemented.
1. Experience
3. Tools
99 MORE EFFICIENT
Since 2004, we have acquired
a wealth of knowledge, having
worked on similar projects like
the ones you need translated. We
can help you set your translation
workflows, helping you plan your
internationalization strategy.
We invest in software to minimize
your costs and increase delivery
time and language consistency.
Translation memories can drive
down long term costs, allowing
you to have access to quality at
a lower cost.
99 LESS RISKY
2. Resources
4. Consistency
99 QUALITY
You have access to senior
linguists with expertise in your
particular field. When you grow,
we already have the resources
needed to support your
increased translation needs.
We understand your market,
your
customers,
your
competitors and therefore we
provide you with quality.
We make sure we respect your
own terminology and we keep
glossaries to make sure your
own materials carry the same
specific terms throughout the
entire documentation
It gives you control over your
own
output,
eliminating
any confusion or potential
misunderstandings.
99 TRANSPARENCY
99 FOCUS ON
YOUR CORE
COMPETENCIES
99 FLEXIBILITY
99 UNPRECEDENTED
LEVEL OF SPEED
99 PROFESSIONAL
QUALITY
99 SMARTER, MORE
INFORMED
DECISIONS
6. Our business strategy
Intelligent businesses recognize the environment they coexist in with other entities and choose to
survive, compete or outcompete - change the rules of the game completely. We help you outcompete
your industry and walk unbeaten paths.
Swiss Solutions has a flexible, customer centric language strategy to help
you achieve your goals.
We help you keep your word too! and expand your horizons!
Our strategic solutions are designed to serve your needs in three ways:
• BRING YOU VALUE
• UNDERSTAND YOU BETTER
• MAXIMIZE YOUR INPUT
- by using only native translators
with vast experience in your
industry, we help your business
create a positive rapport with
international customers; gain a
competitive edge; increase the
flow of market intelligence and
customer feedback. We think
of translations as solutions
that deliver value by giving
you a better opportunity to
overachieve.
- our projects managers are
looking forward to gaining
a deeper understanding of
your needs when it comes
to translations! Who is your
audience? What purpose do
they serve? And we look to
understand how you work,
what is it you are looking for
in a translation partner? Your
input is crucial to a successful
collaboration. Different needs
require
flexible
solutions
which lead to efficiency and
effectiveness.
- during our strategic relationship
we will work with you to
develop glossaries that maintain
consistency throughout your
entire company literature,
we will develop solutions that
minimize your costs by using
translation memories and
machine translations;
7. Dedicated
Project Manager
Dedicated resources
Flexible solutions
Intelligent, dedicated project manager
Our team helps you clarify your own
needs, wants, and priorities and
will help you make smarter choices
when needing translations. Like all
relationships, working with our project
managers requires trust, honesty, and
open communication.
Open channels of communication
Make sure you have a detailed
discussion about your project to
understand your requirements and to
express any concerns. They are always
accessible to answer concerns and
questions whenever you require them.
Dedicated resources
We know that you ask for the best. That
is why the project manager selects only
those resources time tested in the field
of your industry.
Feedback & Revision
This is where we separate from the
others. Continuous improvement is
the name of the game, your feedback
is needed, our back-end strategy is
crucial. We strive even after delivery
of service, to continue to perfect it and
ensure your complete satisfaction.
8. Client:
A global leader committed to developing green
energy products for a world in need of renewable
resources.
Project:
Marketing a new product during an international
trade exhibition.
Challenge:
The success or failure of a marketing campaign
rides on the text’s ability to connect with the
target audience, and culturally incorrect aspects
of a translation will stick out to native speakers.
Solution:
E-mail or call us now to find out more.
Result:
• Easier access to the product for the client’s
customers.
• Increase in international exposure.
• 168% more foreign business contacts
developed during the trade show compared
to the previous year.
• € 2,750,000 as a result of the increased
number of business contacts.
9. With our professional solutions:
• You enhance your customer’s image and reputation – through Swiss Solutions you gain
access to a team of language and industry
experts. The team is there for you to help you
determine, define the proper tone and style
for each marketing campaign.
• You attract and keep the attention of your
audience. Our experienced translators create meaningful, culturally adapted content.
They combine creativity and style with the
required accuracy and attention to detail.
Sometimes, the process involves even stripping down the phrase entirely, creating new
one in the target language, fully adapted to
local cultures.
• You save money by avoiding embarrassing
mistakes, due to mistranslated marketing
campaigns. We make cultural differences
work FOR your clients’ business, NOT against
them.
• You boost consumer loyalty and assure
brand recognition and consistency. With
our help, you can create a worldwide brand,
while speaking with one voice. We make sure
that your messages are personalized, yet uniform. We set up glossaries and build translation memories, assuring language standardization and control. The result: accuracy and
reduced costs.
• You DESERVE excellent service. That is why
Swiss Solutions offers you custom-tailored
solutions, adapted to your needs. We want
to understand your goals, so you can receive
our most feasible SOLUTIONS.
• You receive a complete high- quality package
– Our desktop publishing and graphic capabilities enable you to project a strong corporate image and expand market reach.
• And just like hundreds of our marketing and
PR clients, you can rely on us for: ad copy,
websites, labels and packaging, catalogues,
market surveys, direct mail, broadcast spots,
voice-overs, brochures, press releases, employee communications, tag lines and slogans, newsletters, mission statements, multimedia presentations, specialized apps and
widgets. And if there is something else you
need, all you have to do is ASK!
Marketing and PR
Smooth.Stylish.Swiss…….Swiss Solutions
Why choose us:
For global marketing and advertising campaigns,
straight, accurate translation is rarely enough. Together
we need to make sure that the message is appropriately communicated in each country, to generate the desired response. The concept must be adapted to each
market while the message has to support the brand
values. The right word order, together with the right
vocabulary, must be chosen.
10.
11. � Over 800 specialised translators with years of experience in medical translations
and language services for the life sciences, dental, biotechnology and pharmaceutical industry
� QA checks both on workflow & translation process
� Language translators are rigorously tested by Linguist Dept. in order to make sure
that our professionals are up to date with the ever-changing terminology in the
medical field
� We’ve translated everything from DSURs, Pack Shots, Technical Reports to Dental
User Manuals & Marketing Collateral into over 78 languages
� Working with the Regulatory, Supply Chain and Contracts & Proposals Departments
with some of the biggest names in the life sciences industry
Life Sciences Translations
� Client:
� Solution:
� Result:
A pharmaceutical company
with net sales of € 33.8 billion, and headquarters on
six continents, focused on
the discovery, development
and distribution of therapeutic solutions worldwide.
It was carried out as usual
by a team of in-country
translators with extensive
knowledge of the medical
terminology and with years
of experience in the translation of clinical questionnaires. This helped minimize
any risks from inaccurate
translations or inconsistency in translations. Swiss
Solutions automated some
of the most common translation tasks involved across
this clinical trial translation
project (including translation of repeat content,
terminology and glossary
management, and usage of
Translation Memory) to diminish overall costs.
Translations were delivered
on time in accordance with
the date when the Ethics
Committees were meeting
– there were no delays.
Clinical trial protocols were
written in a clear, concise
and accurate style so that
any ambiguity was prevented and patient recruitment
targets were exceeded.
Today we translated all the
essential documents of a
clinical trial – the Clinical
Trial Protocols, Investigator’s Brochures, Subject
Information and Informed
Consent Forms, Clinical
Study Reports and Case Report Forms.
� Project:
Translation of clinical trials
being held in 6 emerging
countries with less common languages.
� Challenge:
It’s a matter of life and
death!
If you are conducting a clinical trial in 6 countries,
then the communication
materials need to be signed
off by 6 separate committees. This can have a big
impact on the deadlines.
Most ethics committees
meet only once a month or
once every two months, so
you have to factor this into
the timelines.
Editors with solid background in the legislation of
clinical trials ensured the
quality of the documents
from beginning to end. Even
minor changes made by the
reviewers were sent back
to the original translators
for their approval before
the files were submitted to
the Ethics Committees.
Assisted in the standardization of the clinical protocol
documents for particular
language
combinations,
streamlined the clinical trial process, and accelerated
the conducting of delocalised clinical trial.
12. Everybody can say they are great. Quality, professionalism and accuracy
are some of the keywords everybody uses in today’s translation industry.
We, however, choose to let your numbers speak for us!
93 out of 100
files approved at first stage of the amendment process
64%
of our clients
saved > 1 month & improved speed of regulatory checks
12.7%
lower costs than the industry average
13. Manufacturing/
Engineering Translations
For today’s manufacturers, success often means establishing a robust international sales and service network to
reach a global marketplace. It also means accurately communicating with a multilingual audience in their native
language. Aligning your language translation processes
with your manufacturing processes is critical to accelerating your-time-to-market.
Swiss Solutions understands how increased globalization,
rapid technological advances and short product life cycles
have created the need for manufacturers to rapidly and
cost-efficiently obtain and update high-quality localized
materials. The only way sophisticated products can compete in the global marketplace is with the support of fast,
accurate and reliable translations that are in strict compliance with industry standards.
Our expert project managers and desktop publishing professionals will work together with you to ensure that the
content is accurately translated, published in the right
format, on-time and within budget. This will allow for you
and your team to focus on your tasks, such as launching
a new product, increasing productivity or driving top line
revenue.
Contact Swiss Solutions and you will find that we meet
your needs for single translation projects or entire campaigns. Our team responds quickly, efficiently, professionally and always delivers superior quality at reasonable
rates. Let us be the global partner who shares your enthusiasm for helping humanity. Let us be your one-stop
solution for manufacturing translations. Swiss Solutions
will get your message across and make communication
easier.
The following are examples of the types of
technical documents
we frequently translate:
„„ nstallation, operaI
tor and maintenance
manuals
„„ HR manual
„„ Service manuals
„„ Policy manuals
„„ CAD drawings
„„ Packaging
„„ Work processes
„„ Service agreements
„„ Regulatory documentation
„„ Patents
„„ Business contracts
„„ Technical E-learning
modules
„„ arketing materials
M
(i.e. websites and
product catalogues)
y
da
o
s t ted.
t u ar
ac t
nt et s
Co o g
t
14. OST
Everybody can say they are great. Quality, professionalism and accuracy
are some of the keywords everybody uses in today’s translation industry.
We, however, choose to let your numbers speak for us!
35%
average export growth for a company
Strategy
ObjecƟves
56%
more business contacts and RFIs
Resources
12.7%
lower costs than the industry average
15. We live in a volatile world, in a volatile global economy characterized by escalating
costs, evolving technologies, complex regulations and unpredictable markets. Today’s
networked world spawns complex forms of goods or services, capital and information.
To grow and achieve superior business goals in this environment, companies across
their industries have to run their business better and make smarter decisions. They
not only have to have access to better information, but they have to provide better
information. They need to invest to outcompete. Investing resources in a professional
translation service can help you outcompete, allowing your business to set itself apart
in this uncertain world.
Turn the language barrier into a BRIDGE that
gives you the chance to succeed
With Swiss Solutions, you
are not just buying words.
You are harnessing
expertise—the power of
language—to get your
text right the first time
around …freeing you to
focus on your business.
