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客倌您好
有聽過
Kanban嗎?
· Sylv!a ·
2020
02/24-02/25
2
沒有蠢問題
3
聽到叮叮就跨哇家
4
專心聽不用做筆記
5
萬年不變的真理
6
我們先來分組吧!
Hello!
I am Sylv!a
▪ QA ➜ RD ➜ PM
▪ 大約3年前第一次接觸敏捷
▪ 在團隊嘗試跑過 Scrum 約半年
▪ 目前改使用看板方法
▪ 仍持續學習任何可以改善流程與思維的事務
7
8
我是誰
我目前工作職務內容是什麼
我最近的興趣
我覺得看板,是什麼?
9
· Outline ·
▪ 看板方法的由來
▪ 為什麼使用看板方法
☐ 看板實施的基本原則
▪ 看板 Pizza 遊戲
☐ 看板方法的核心實務
▪ 開始看板!你可能會遇到...
☐ 實體or數位
☐ WIP
☐ 管理流動技巧
▪ 就是現在,你的看板!
Kanban Method
的由來
Where are Kanban Method from?
1.
TPS,豐田生產方式
11
圖片來源:
《精實現場管理》
Kanban 的意義
12
Signal Card (Kanban Card) Visual Board (Kanban Board)
為什麼使用看板方法?
Why Kanban?
2.
理想
14
現實
發現 Scrum 的 Timebox 貌似不適用?
15
團隊性質不會涵蓋整個流程
非cross-functional team
16
Kanban Method 出現啦!
17
ps. 這個方法仍持續成長中 唷
▪ 從現在既有你所知道的的狀況開始,不管它現在有多糟
Start with what you do (k)now—regardless of how ugly it is
▪ 尊重當前任何流程、角色、職責、頭銜
Respect the current process —roles, responsibilities & titles
▪ 同意採用增量、漸進式的變化改變
Agree to pursue incremental, evolutionary change
▪ 鼓勵任何層級的人(不論主管與否)都擁有領導行為
Encourage acts of leadership at any levels 18
使用Kanban Method 的基本原則
19
Kanban Method
can be used
anytime, anywhere, anything.
Really?
20
看板 Pizza 遊戲
Kanban Pizza Game
3.
歡迎大家加盟了我的Pizza 店
22來源:Agile42
23圖片來源
24
A4大小的餅皮
30秒
25
規則
▪ 每個材料的都需要使用剪刀讓它們整整齊齊
▪ 烤箱一次最多只能烤2片 pizza
▪ Pizza 需要烤 30 秒,35秒時Pizza會著火也讓烤箱壞掉唷!!
▪ 起士與波羅餅皮一定要鋪好鋪滿,不可以放過每個角落
26
每一組試做1片
27
Round 1
做越多 pizza ,賺越多 $$ !
28
給大家 30秒
討論一下要如何分工如何製作
29
30
Let’s play!
31
Round 1 ing
32
Round 1 結束 !
開始計分
33
Round 1 計分
▪ 烤好的 pizza = +10 點
▪ 每一個餅皮(不論放起士與否) = -4 點
▪ 每塊火腿與鳳梨 = -1 點
Kanban 的核心實務做法有6個
34
先認識最重要的前 3 個
35
Visualize 視覺化
▪ 把規則顯示化,讓人看到看板就可以知道整個項目流程
▪ 把狀態顯示化,讓人看到看板就可以知道現在的狀況
36
Limit WIP 限制半成品
▪ 不要有任何項目在任一個流程裡無限制的累積
▪ 越多半成品只會讓每個工作完成的時間週期變長
37
Manage Flow 管理流動
▪ 整個流程應該要流暢的進行
▪ 隨時檢查,有沒有什麼阻止工作流動?
▪ 找出在等待狀態中的項目,把它視覺化
38
39
給大家 5 分鐘
討論一下你們現在的流程是如何
並使用膠帶
讓它們在桌上視覺化
40
41
讓我們再來一次!
42
Round 2 ing
43
Round 2 結束 !
開始計分
44
Round 2 計分
▪ 烤好的 pizza = +10 點
▪ 每一個餅皮(不論放起士與否) = -4 點
▪ 每塊火腿與鳳梨 = -1 點
新產品!
▪ 大家提倡健康飲食,我們也跟一波
新口味:瘦身一夏口味
▪ 把3火腿3鳳梨換掉,變成7條生菜
▪ 生菜如果放到烤箱烤會焦,必須餅皮烤完才可以放上生菜
45
30秒
新改變!
▪ 我們現在開始有訂單系統,符合訂單的才有分數
▪ 從訂單中心取得訂單
▪ 完成後把產品與訂單返回訂單中心檢查
▪ 可以一次取得多張訂單,也可以一次只拿一張訂單
46
47
給大家 5 分鐘
討論一下
如何擴展調整現在的流程
如果想上廁所的把握這段時間去 唷
48
49
讓我們再來一次!
50
Round 3 ing
51
Round 3 結束 !
開始計分
52
Round 3 計分
▪ 烤好的 pizza = +10 點
▪ 每一個餅皮(不論烤過與否沒放料都算) = -4 點
▪ 每塊火腿、鳳梨、沙拉 = -1 點
還記得剛剛前面說到的 核心實務 最重要的3個嗎?
53
54
Visualize 視覺化
Limit WIP 限制半成品
Manage Flow 管理流動
55
再給大家 5 分鐘
討論一下
如何調整優化流程
如果想上廁所的把握這段時間去 唷
56
57
讓我們再來一次!
也是最後一次囉!
58
Round 4 ing
59
Round 4 結束 !
開始計分
60
Round 4 計分
▪ 烤好的 pizza = +10 點
▪ 每一個餅皮(不論烤過與否沒放料都算) = -4 點
▪ 每塊火腿、鳳梨、沙拉 = -1 點
61
請把你們最終的Kanban畫到壁報紙上
看板方法不是一個流程
他是一個
基於現有流程幫助持續改變的方法
62
回顧一下今天
63
▪ 從現在既有你所知道的的狀況開始,不管它現在有多糟
Start with what you do (k)now—regardless of how ugly it is
▪ 尊重當前任何流程、角色、職責、頭銜
Respect the current process —roles, responsibilities & titles
▪ 同意採用增量、漸進式的變化改變
Agree to pursue incremental, evolutionary change
▪ 鼓勵任何層級的人(不論主管與否)都擁有領導行為
Encourage acts of leadership at any levels 64
使用Kanban Method 的基本原則
▪ 視覺化 Visualize
▪ 限制半成品 Limit WIP
▪ 管理流動 Manage Flow
▪ 讓規則明確 Make process policies explicit
▪ 落實回饋循環 Implement feedback loops
▪ 合作式改善、實驗中演進 Improve collaboratively, evolve experimentally
65
使用Kanban Method 的核心實務
66
回去可以先想想自己或是工作上的流程要如何進行看板
~ 明天會用到唷 ~
明天再見
客倌您好
有聽過
Kanban嗎?
我假裝大家或許回去都有很認真想一下畫看板這件事
69
那可能你會有一些延伸問題
70
看板的選擇
1.
72
實體與數位
比較偏好哪個呢?為什麼?
73
交流 Time
74
如果選擇了實體
▪ 找一塊白板或是乾淨的牆面
☐ 大家都會經過它更好
☐ 白板有足夠空間可以讓人聚集討論更好
▪ 看板的卡片資訊要足夠清楚
▪ Trello
▪ Jira
▪ KanbanFlow
▪ LeanKit
▪ Notion
▪ Toggl
▪ Kanban Tool
75
如果選擇了數位
76
是你使用工具,
還是工具使用你?
WIP
2.
怎樣的項目算是WIP?
▪ 不知道放了多久的需求規格書
▪ 沒有被整合回去的代碼
▪ 沒有被測試過的代碼
▪ 還沒有被發布的代碼
各種 還沒真正遞交給客戶產生實質價值 的都是 WIP
78
WIP如果設定很高會怎樣?
79
WIP 設定對於流程的影響
傳遞硬幣
遊戲規則
▪ 只能用一隻手
▪ 第一個人需將硬幣都翻成人頭朝上疊起交付,下一個人反之
▪ 如果交付過程中倒了,必須回到上一個人重新動作
▪ 第一批硬幣完成要交付時,請舉手大喊第一批出貨囉!
▪ 結束的時候要完整還給我$$$$唷不可以拿走!
81
82
Round 1
每次交付 20 個硬幣
83
Round 2
每次交付 5 個硬幣
84
Round 3
每次交付 1 個硬幣
85
WIP 的多寡造成了什麼影響?
WIP 過多會有什麼影響?
▪ 切換成本
▪ 為工作帶來更多的工作
86
WIP 數量
問題處理時間
專案項目時間
工作事項
R1
WIP 數字如何設置?
原則:低一點比高一點好
▪ 團隊人數 x 1 or 2
▪ 就直接選一個數字進行設置
這些數字不是訂下後就不變,可以觀察後調整初最合理的數字
87
WIP 怎麼做限制?
88
89
Demand Develope QA Pre-release Release
3 4 3 5
Todo ing Done ing Done ing Done
90
Demand Develope QA Pre-release Release
Todo ing Done ing Done ing Done
91
Analyst Develope QA Pre-release Release
ing Done ing Done ing Done
Todo
我的專案項目可能會有很多子任務
這樣WIP都要設定嗎?
92
如果都不限制會怎樣?
93
94
TODO Develope QA Pre-release Release
管理流動
3.
發現它 處理它 幫助它 強壯它
找出下一個它
紙飛機工廠
▪ 找出瓶頸
▪ 確認瓶頸處已經發揮最大
▪ 確認非瓶頸的流程都已經配合調整
▪ 加資源處理瓶頸
▪ 回到第一步驟找出下一個瓶頸
97
五步聚焦法 Five Focusing Steps
透過立會
▪ 如果可以,請關注項目進度大於個人進度
▪ 所有的工作是否都有展示在看板上?
▪ 是否現在執行的項目有錯誤?
98
有人可能會問你:接下來要做什麼?
▪ 找出進行中的工作是否有可以幫助的地方
▪ 找出瓶頸項目或是已經延遲許久的項目加入解決
▪ 若沒有超過WIP的情況下,允許拉入新工作
▪ 上面三步還是沒有事情可以做的話:找可以提升團隊效率的項目
實作,進行改進
99
空閒不是壞事,
有空閒才能促進改進。
100
屬於你(們)的看板
Make your own Kanban
4.
102
103
不知道從何著手嗎?
▪ 你會做到哪些事情,都先列出來
▪ 這些事情,有沒有類似性質分類?
▪ 這些事情,有沒有特定流程走向?
記得:從現有的流程開始,不要急著想調整流程
決定做某件事前
先問 為什麼 與 為了什麼
104
105
參考資料
106
期待有緣再相會

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客倌您好,有聽過Kanban嗎 first time meeting kanban