Space as Service

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SPACE AS SERVICE
CARLI Public Services Working Group
(PSWG): spring open house “Space As Service”
Chicago State University
Friday, April 27, 2012
10-10:45 AM
Morning Plenary: Space as Service - A Changing
Landscape

Tom Peters, Assistant Dean for Strategic
Technology Initiatives, and
David Stern, Associate Dean for Public Services
Milner Library, Illinois State University



SPACE AS SERVICE
Goal:
• Flexible and Agile Organization
• Responsive to new tools/trends, but
Respectful of Traditional Services

Why:
• Outside disruptive influences are driving
change
• Local changes (behaviors, equipment,
materials, services, partnerships)



RESPONSE TO CHANGE
Impact:

• Loss of Control means better
service for many collaborative
and interactive users, but …

• We still require some control in
stewardship areas.



RESPONSE TO CHANGE
Loss of Control

– Offer a larger variety of individual and small-group work
spaces in the library, beyond the traditional individual
carrel, six-chair table, and enclosed small meeting
space.
• NCSU images
• booths, circular "campfire" furniture, and other furniture
configurations (coming to Milner soon).

– Allow users to tweak the space to meet their needs and
preferences.
• Chairs on wheels, whiteboards on wheels, beanbag chairs,
etc.
• This can lead to some problems, however, such as we've
experienced with furniture being moved into the podcasting
rooms, furniture being dismantled, etc.



RESPONSE TO CHANGE
Loss of Control



TYPES OF RESPONSE
Incremental –
Re-engineering and additions.

Transformational –
Radical reconsideration and full
Service Quality Review.



INCREMENTAL CHANGE
• Information Commons

Absorb technology spaces and allow for new
interactive behaviors and materials; coffee shop +
new partners in a blended building.

• NCSU program planning design

Start with program needs and develop or retrofit
spaces; include related services (technology
support, technology sandbox, counseling, food,
copyright and scholarly communications support).



RETROFIT LOGISTICS
• Electricity (flexibility and convenience or else problems)

• Internet sources (both wireless and wall outlets for large data)

• Display/auditorium/interaction spaces

• Quiet spaces (individual and group

• Group study and collaboration spaces
– with high and low tech; whiteboards, collaboration assistance
– INCLUDE remote collaboration options (vyew, teleconferencing)

• In-building teaching spaces
– near collections – music scores and children’s literature;
– classroom redesign for flexibility and interaction)



RETROFIT LOGISTICS
• Media viewing stations
– Various formats
– Multiple headphone jacks (see below for advanced option)

• Group Practice Presentation spaces
– Used for larger group viewing … for interaction without disturbance

• Media mashing capabilities
– Individual recording spaces
– Quiet group recording rooms
– e-portfolio storage space

• Rare book and supervised spaces
– Not the same as quiet spaces (security concerns)

• Paper materials spaces
– Shelving, lighting, copiers, printers
– Scanners (email option with/without validation?)



RETROFIT LOGISTICS
• ADA compliance (and enhanced options)
– Visualization tools
– Assistive technologies

• Technology check-out services
– learning domain for all campus units?
– teaching tools (clickers, projectors, calculators, Smart Boards)?
– iPads, laptops, cameras

• Stand-alone Tech playground/sandbox OR integrated spaces?
– Privacy required (sound, interaction, size)
– Small privacy boundaries within large spaces

• Comfy reading spaces for various configurations
– Individuals (with or without electrical needs)
– Groups (with or without electrical needs)
– Quiet areas
– Lighting concerns



RETROFIT LOGISTICS



RETROFIT LOGISTICS

• Large open study spaces:
– surveys conducted at other universities.

– Student respondents indicated a
preference for large open study spaces --
a place to see and be seen.

– We saw that at NCSU, and Third Floor of
Milner has been a huge hit with students
(but not as immediately appreciated by
the library staff and teaching faculty).



RETROFIT LOGISTICS
• Spaces in libraries for campus-wide services:
– Redbird Card (copy/print) machines
– uPrint printing stations
– Vending and café

• Gaming Spaces
– Embedded right in the middle of the Info
Commons at NCSU
– Put in a separate room at the OSU fusion building
– Proposed gaming room in Milner



RETROFIT LOGISTICS

• Reconceptualizing and reconfiguring
existing spaces:

– Computing labs within the library
– Traffic patterns throughout the library
– Entry points into the library, and foyers
– Major service points (multiple Reference
desks, Access Services, Media Center)



RETROFIT LOGISTICS

• Visitor spaces
– public workstations
– printers, copiers, scanners
– Cash and/or card payment
– Food and drink
– Lockers (security)

• Conference spaces?
– Special access
– Restricted services
– Lockers (security)



TRANSFORMATIONAL CHANGE

• Intentions
• Aspirations
• Partners

• Program-specific spaces
– gaming walls
– presentation spaces
– special collections




The new North Carolina State University library building
will be based upon purposeful program floors:

Third floor
• staff areas, instruction areas, etc.

Second floor
• workstation support areas (multimedia stations, collaboration
workstations, scholar presentation rooms)

First floor
• learning spaces (open, big interactive screens, crowd spaces,
etc)

Basement
• servers




Blended buildings:
New and stronger campus relationships

• Café

• Counseling, Self-Help, Writing Center, etc.

• Cultural center
– Museum/Gallery space
– Music space
– Speaker space

• Home for non-traditional students
– Not the gym or the student center

• FYE - center of focus (including web site)

• Late-night location w/o alcohol
– Student performances (comedy night, dance parties, plays)
– Faculty salons
– Student clubs and associations



PERCEPTION AND ORGANIZATION

• Provide tutorial and guides to physical spaces on your web site and
mobile apps

• Add enhanced online options to physical materials
– QR codes for augmented reality assistance
– Online books associated with this shelf range …
– Exhibits created by this unit.

• Merge Physical and Virtual Presence
– Merge physical and virtual services into one logical service plan and public
directory (QR code links).

• Referrals
– Some services may be run from other locations:
– i.e. GIS support
– ITS support
– e-portfolio servers
– printing support



THE BEGINNING …
Not THE END


Space as Service

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