Tirana Business Research Center- Questionnaire

1. ACADEMIC STAFF SATISFACTION QUESTIONNAIRE
SATISFACTION LEVEL OF ACADEMIC STAFF
The management team within the framework of regulations published in the academic evaluation and
quality improvement has initiated a formal review of the university. This form is a part of the work that is
mentioned, and is prepared to contribute to the development of the university. Please don’t use any
expression that indicates your identity. We would like to learn your opinion anonymously. Thanks and
regards in advance for your contributions.
PERSONEL INFORMATION
The Faculty / School / Institution you work at: ………………………………………………. ( ) I don’t want to
specify.
Grade : ( ) Master ( ) PhD
Title: Prof.. or Assis. Prof.. ( )Assoc. Prof. ( ) Instructor ( ) Research Assistant ( ) lecturer ( ) I don ’t want to
specify.
Gender: ( ) Female ( ) Male ( ) I don’t want to specify.
Age: ( ) 29 and under ( ) 30-39 ( ) 40-49 ( ) 50-59 ( ) 60 and above
How long have you been working at the University? ……. (Please specify the year(s) and/or month(s).)
How long have you been working in total? ……. (Please specify the year(s) and/or month(s).)
This inquiry is prepared to understand how much you care about the following issues in the university
environment and to reveal your level of satisfaction. So, please answer each and every question taking
both aspects into account. Please specify your answer by putting a cross in the appropriate boxes.
Based on your experiences as a academician, think about the kind of university that would deliver
excellent quality of service Please show the extent to which you think such a university would possess the
feature described by each statement. If you feel a feature is not at all essential for excellent universities
such as the one you have in mind, circle the number 1. If you feel a feature is absolutely essential for
excellent university, circle 7. If your feelings are less strong, circle one of the numbers in the middle. There is
no right or wrong answers all we are interested in is the number that truly reflects your feelings regarding
universities that would deliver excellent quality of service.

2. Not
Important
Very
Important
1.
How Important it is for an excellent
university the participation of the
academicians to the decisions taken by
the faculty / school administration 1 2 3 4 5 6 7
2.
How important is for an excellent university
the participation of the academicians to
the decisions taken by the department /
program administration
1 2 3 4 5 6 7
3.
How important it is for an excellent
university having clear job descriptions for
the academic staff 1 2 3 4 5 6 7
4. How important it is for an excellent
university having sufficient number of
academic staff in departments 1 2 3 4 5 6 7
5. How important it is for an excellent
university having sufficient amount of
qualified administrative and supportive
staff 1 2 3 4 5 6 7
6. How important it is for an excellent
university having compatible numbers of
students in your programs 1 2 3 4 5 6 7
7. How important it is for an excellent
university having appropriate criteria for
determining the contents and number of
courses. 1 2 3 4 5 6 7
8.
How important it is for an excellent
university having qualified undergraduate
and graduate programs.
1 2 3 4 5 6 7
9.
How important it is for an excellent
university having good level of
communication between academicians
and students 1 2 3 4 5 6 7
10.
How important it is for an excellent
university having good level of
cooperation between academicians 1 2 3 4 5 6 7
11.
How important it is for an excellent
university having appropriate course load
for each academician 1 2 3 4 5 6 7
12.
How important it is for an excellent
university having interdisciplinary studies
carried out in the university 1 2 3 4 5 6 7
13.
How important it is for an excellent
university the publication of research
carried out in our university 1 2 3 4 5 6 7
14.
How important it is for an excellent
university having the possibility of
providing enough time for research and
publications 1 2 3 4 5 6 7
15.
How important it is for an excellent
university having determined priority
research fields. 1 2 3 4 5 6 7
16.
How important it is for an excellent
university having adequate financial
support for research in our university 1 2 3 4 5 6 7
17.
How important it is for an excellent
university having financial support for the
1 2 3 4 5 6 7

3. academicians for their participation in
international scientific meetings and
conferences
18.
How important it is for an excellent
university to have modern looking
educational equipments? 1 2 3 4 5 6 7
19. How important is for an excellent university
to have a large library? 1 2 3 4 5 6 7
20.
How important it is for an excellent
university to have sport and recreation
facilities? 1 2 3 4 5 6 7
21.
How important is for an excellent university
to have lecture rooms that make you feel
comfortable? 1 2 3 4 5 6 7
22. How important is for an excellent university
to have transport facility 1 2 3 4 5 6 7
23.
How important it is for an excellent
university paying academicians a
sufficient salary
1 2 3 4 5 6 7
24.
How important it is for an excellent
university paying academicians extra
course fees. 1 2 3 4 5 6 7
25.
How important it is for an excellent
university having sufficient relations with
the industry. 1 2 3 4 5 6 7
26.
How important it is for an excellent
university having sufficient relations with
other universities. 1 2 3 4 5 6 7
The following set of statements relate to your feelings about the university you are
working. For each statement, please show the extent to which you believe the
university has the feature described by the statement. Once again, circling a 1 means
that you strongly disagree that the university you are attending has this feature and
circling a 7 means that you strongly agree.
You may circle any of the numbers in the middle that show how strong your feelings
are. There is no right or wrong answers - all we are interested in is a number that best
shows your perceptions about the university
.

4. Strongly Disagree Strongly
Agree
1.
Academicians participate to the
decisions taken by the faculty / school
administration 1 2 3 4 5 6 7
2.
Academicians participate to the
decisions taken by the department /
program administration
1 2 3 4 5 6 7
3.
The University has clear job descriptions
for the academic staff
1 2 3 4 5 6 7
4. The University has sufficient number of
academic staff in departments
1 2 3 4 5 6 7
5. The University has sufficient amount of
qualified administrative and supportive
staff
1 2 3 4 5 6 7
6. The University has compatible numbers
of students in your programs 1 2 3 4 5 6 7
7. The University appropriate criteria for
determining the contents and number
of courses. 1 2 3 4 5 6 7
8. The University has qualified
undergraduate and graduate programs 1 2 3 4 5 6 7
9.
The University has good level of
communication between academicians
and students 1 2 3 4 5 6 7
10.
The University has good level of
cooperation between academicians 1 2 3 4 5 6 7
11.
The University has appropriate course
load for each academician 1 2 3 4 5 6 7
12.
The University has interdisciplinary
studies carried out 1 2 3 4 5 6 7
13.
The University has publication of
research 1 2 3 4 5 6 7
14.
The University provides enough time for
research and publications 1 2 3 4 5 6 7
15.
The University determined priority
research fields. 1 2 3 4 5 6 7
16.
The University has adequate financial
support for research in our university 1 2 3 4 5 6 7
17.
The University has financial support for
the academicians for their participation
in international scientific meetings and
conferences 1 2 3 4 5 6 7
18.
The university has modern looking
educational equipments. 1 2 3 4 5 6 7
19. The university has a large library.
1 2 3 4 5 6 7
20.
The university has sport and recreation
facilities. 1 2 3 4 5 6 7
21.
The university has lecture rooms that
make you feel comfortable. 1 2 3 4 5 6 7
22.
The university has transport facility for
students 1 2 3 4 5 6 7
23.
The University pays academicians a
sufficient salary 1 2 3 4 5 6 7
24.
The University pays academicians extra
course fees. 1 2 3 4 5 6 7
25.
The University has sufficient relations with
the industry. 1 2 3 4 5 6 7
26.
The University has sufficient relations with
other universities. 1 2 3 4 5 6 7

5. Thank you for your time and consideration !
www.trc.biz

6. Thank you for your time and consideration !
www.trc.biz