TCELab LLC

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TCELab is reimagining the industry of Customer Experience Management (CEM) by standing at the intersection of big data and customer loyalty science. It’s not just about providing automated big-data technology like data aggregation, surveys and filters (which we do) – it’s also about CEM solutions that really work because they are based on stable methodologies and customer loyalty science that is statistically proven. For our clients, it’s about creating and enhancing enterprise CEM programs, and ensuring they confidently drive business strategy decisions that focus resources on accelerated growth.

customer experience cem tce big data cx crm ce customer retention customer satisfaction customer management customer loyalty customer relationship management mobile experience online surveys health patient hospital

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TCELab LLC

Presentaciones

Total Customer Experience Management Overview #TCE #CEM -- The Why, What and How

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Big Data has Big Implications for Customer Experience Management

Customer Experience Management for Startups

Improving the customer experience using big data customer-centric measurement and analytics

Documentos

Global wireless network operator and mobile satisfaction / customer loyalty survey research white paper June 2010