IT Foundation Management simplifies IT Operations with one system, one method, one practice. By simplifying the daily work of IT Operations, IT Foundation Management reduces costs, lessens the risk of human error, and it increases the agility of the IT organization. Work becomes smoother and more productive. Business needs are met. IT Foundation Management automates repetitive tasks and retains the domain knowledge needed to keep the IT Foundation healthy and fully operational.

1. IT Foundation Managementfor IT Operations An Effective and Efficient Systems Management Approach Your business is built on IT

3. Record the 5 Ws

5. Detect compliance events

6. Build auditable historyIT Services Foundation Delivering on Commitments Sense and Respond in real-time• Correlate across the architecture• Proactively manage and protect• TDi Technologies Your business is built on IT

7. What is the IT Foundation? The IT Foundation includes all of your: Servers… Network Gear… SANS… Operating Systems… Blades… Networks… Databases… Appliances… Virtual Machines… Environment… And is supported by: Michael… VM Administrator I’m Joe… Solaris Systems Administrator Steve, I’m a SANS Administrator Cheryl, Oracle DBA… Hi. Raphael. Network Administration Dave, Independent Consultant Chris here… Tools Manager Hi I’m Tania, Linux Systems Administrator TDi Technologies Your business is built on IT

8. IT Foundation Management Privileged Interfaces DELIVERS A COMMON: Foundational System Operations Approach Security Model Compliance Practice DRIVING: Dramatic Simplification Automation of Repetitive Actions Common Practices Continuous Improvement Transparency Reliability Quality YIELDING: Reduced Cost Better Service Greater Agility Improved Governance Reduced Risk Command and Control Privileged Actors Michael… VM Administrator I’m Joe… Solaris Systems Administrator Steve, I’m a SANS Administrator Cheryl, Oracle DBA… Hi. Raphael. Network Administration Dave, Independent Consultant Chris here… Tools Manager Hi I’m Tania, Linux Systems Administrator TDi Technologies Your business is built on IT

10. Encodes and automates common tasks

11. Provides universal operations methodology

12. Centralizes management

13. All Privileged User actions automatically recorded

14. Access control centralized

15. Authorization centralized

16. Compliance automated

17. Management centralized

18. Automates repetitive actions

19. One maintenance methodology

20. Automatic forensic history creation

21. Serves all platforms

22. Improves efficiency TDi Technologies Your business is built on IT

23. Simplification Example – Access Complexity With the Traditional Approach, Privileged Actors need to know… Log on? PuTTY? Absolute? Credentials? TeraTerm? ZOC? IP Address? SSH? CMDB? Commands? Tunnelier? WHERE? WHICH? WHAT? HOW? Terminal? Other DB? TELNET? etc? Other records? HTTP? Other? What syntax applies? With IT Foundation Management, Privileged Actors need to know… NAME

24. Transparency and Oversight With IT Foundation Management… With the Traditional Approach… Access is enforced against Policy through IT Foundation Management All change records are available in real-time: recorded down to the key stroke Verification is simple and accurate: always We require access to be controlled We require changes to be documented I have records, but I do not have a means to verify them We are required to manually document changes Usually we do that immediately after making a change Sometimes things are very busy, and we have to document changes later on Sometimes changes just don’t get documented…. The system documents changes for us automatically: in real-time We don’t have to worry about documenting changes – we just concentrate on doing our jobs!

26. Performance

27. Features

29. Demand

30. New requirements

31. Issues

32. Expansion

34. Update user/asset records

35. Run backups

37. IT Foundation Management… Traditional Approach… All Systems Standard Systems Critical Systems Remediate Faster – Fix More Root Causes Notification: 15 – 30 minutes Isolation: (with help) I figure it out Analysis: Rich context already there Remediation: Easy and Accurate Notification: 15 – 30 minutes Isolation: I have to figure that out Analysis: Time to hunt and dig… Remediation: Take my best shot Notification: Instant (milliseconds) Isolation: Automatic (by system) Analysis: Rich context already there Remediation: Easy and Accurate 30 30 30 15 15 15 45 45 45 0 60 0 60 0 60 MTTR MTTR MTTR TDi Technologies Your business is built on IT

38. IT Operations Benefits Transparency Access policy enforced Change records auomatically captured Verification Maintenance One tool One method Powerful automation Comprehensive forensics Issue resolution directly supported Repetitive actions automated Mean Time to Repair Notification from minutes to milliseconds Isolation is automatic Analysis with rich context Remediation is easy and accurate Simplification Cost reduction (move repetitive work to system) Agility (common process, automation) Consistency (common process, unified method) TDi Technologies Your business is built on IT

39. How to Engage TDi Technologies TDi Technologies Your business is built on IT