TOPdesk: Starting our next chapter - Sumit De - SEE 2018

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Every idea or product needs to have a why, how and what. The same is true of TOPdesk. In this talk by Sumit De, he will: Recap the vision (why) as presented earlier by Wolter Smit; Explain how that vision has grown over the years and led to changes TOPdesk has made as an organisation; And finally: what vision and organisation have materialised into, through TOPdesk as a product.

Software

Tech in services
#SEE18
TOPdesk:
Starting Our Next Chapter
Sumit De
TOPdesk

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Old Method Continuous Deployment
Hours
Average Time to Release New Features

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Old Method Continuous Deployment
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Average Time to Release New Features
9 Months
2 Weeks

#SEE18
How will this help you?
• More focus on customers by combining disciplines
• Delivering knowledge and expertise relevant to you
• Radical transparency to give insight and receive feedback
• Functionality to support new ways of working

#SEE18
Future functionality
• Smart Cat
• TOPchat and chat bots
• Service Intergation Platform

#SEE18
How will this help you?
• Focus on customer experience
• Use metrics and data to validate not drive
• Don’t let metrics get in the way of delivering value
• Use communication to enhance customer experience

#SEE18
Empower the
ecosystem
Strategic Partners

Tech in services
#SEE18
Renske van der Heide
Initiator TOPdesk Worcade
Improve the Collaboration between
Customers and Suppliers
Esther De Winter
Product Manager TOPdesk
RONDA – 16:45

#SEE18
How will this help you?
• Collaborate with vendors to become partners
• Provide out-of-the-box integrations via Marketplace
• Allow easy linking to third party platforms
• Share knowledge and information to empower ecosystem

Tech in services
#SEE18
Arvind Ganga
TOPdesk Development
Smarter Service Management
With Artificial Intelligence
RONDA – 16:15

Tech in services
#SEE18
TOPdesk:
Starting Our Next Chapter
Sumit De
TOPdesk
info@topdesk.com
topdesk.com
topdesk

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In the past six months, the AI landscape has undergone a massive transformation, ushering in a new era of productivity with the latest in Large Language Models (LLMs) and AI technology. This deep dive unlocks how to: Create CustomGPT Models: No coding needed to tailor AI for your unique projects. Integrate your own data, including PDFs and Excel sheets, making information handling a breeze. Plus, discover how to call your own actions/integrations for even more personalized utility. Navigate Advanced Prompting: Overcome AI's memory limits and utilize Retrieval-Augmented Generation for accessing your personalized data, streamlining how you interact with AI. Stay Ahead with AI Trends: Peek into the evolving world of LLMs, featuring newcomers like Google Gemini, Anthropic Claude, Open Sora, and Twitter Grok, and understand what their advancements mean for your productivity. Witness Real-Life Transformations: Through examples and prompt demonstrations, see firsthand how these AI strategies revolutionize routine tasks, from data analysis to content creation. Learn to leverage image output and input for advanced practical use cases, adding a new dimension to your productivity toolkit. No previous coding or AI experience is needed for this talk. Stay ahead in the fast-evolving world of work. Embrace the AI revolution and transform your workflow with advanced LLM techniques. Join us to ensure you're not left behind in the productivity race.

AI Mastery 201: Elevating Your Workflow with Advanced LLM Techniques

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At the recent Microsoft Ignite 2023 conference, Microsoft unveiled a groundbreaking strategy that will redefine enterprise work management. The plan involves integrating Microsoft’s key planning tools, Microsoft To Do, Microsoft Planner, and Microsoft Project for the web into a unified experience called “Microsoft Planner.” What does this new strategy from Microsoft mean for current users? Join us and learn how best to take advantage of this announcement while gaining a clear path on how to elevate the current state of Microsoft Planner from a basic task manager to a comprehensive tool for Enterprise Work Management using OnePlan. Learn how OnePlan’s integration with Microsoft Planner allows for strategic alignment with business goals through advanced features like strategic planning, portfolio management, resource management, financial management, and more!

Introducing Microsoft’s new Enterprise Work Management (EWM) Solution

OnePlan Solutions

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