TSIA Membership Offers companies with a service organization the unique opportunity to benchmark against industry peers so you can identify your strengths and pinpoint where you need improvements. The Service Revenue Generation Benchmark Study is one of the many benefits companies enjoy when joining TSIA.
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TSIA Membership Offers
the Unique Opportunity…
…to benchmark against industry peers
so you can identify your strengths and
pinpoint where you need improvements.
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Here’s a look at 4 key research trends
from TSIA’s Service Revenue Generation
Benchmark Study that can help you make
incremental improvements to your business.
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Key Research Trend #1
of total company revenue is represented as
support contract revenue.
Source: TSIA 2016 SRG Benchmark Survey
43%
For Enterprise Application Software Companies…
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Key Research Trend #2
of total company revenue is represented as
support contract revenue.
Source: TSIA 2016 SRG Benchmark Survey
18%
For Hardware & Equipment Companies…
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Key Research Trend #3
of companies deploy Support Sales
Specialists to assist sales teams with selling
new support contracts at the point of
technology sale.
Source: TSIA 2016 SRG Benchmark Survey
58%
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Key Research Trend #4
of companies deploy dedicated renewal
teams to optimize renewal rates on a lower
cost structure.
Source: TSIA 2016 SRG Benchmark Survey
80.2%