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www.tsia.com
TSIA Benchmark Key Trends
Field Services
www.tsia.com
TSIA Membership Offers
the Unique Opportunity…
…to benchmark against industry
pacesetters and your peers so you can
identify your strengths and pinpoint
where you need improvements.
www.tsia.com
Here’s a look at 3 key research statistics
from TSIA’s Field Services Benchmark Study that
can help you identify where to make incremental
improvements to your business.
3
www.tsia.com
Source: TSIA 2016 FS Benchmark Study
$93.53
Key Research Statistic #1
Is the pacesetter cost per on-site
incident.
www.tsia.com
Source: TSIA 2016 FS Benchmark Study
4.6 C-SAT
Key Research Statistic #2
Is the pacesetter overall customer
satisfaction rating (on a 5-point scale) from
field service on-site incident transactional
surveys.
www.tsia.com
Source: TSIA 2016 FS Benchmark Study
2.1%
Key Research Statistic #3
Is the pacesetter annual attrition rate
within field services organizations.
www.tsia.com
Benchmark your field
services…
…with TSIA, and let us help you
achieve pacesetter-level success.
7
www.tsia.com
© Copyright 2016 Technology Services Industry Association
Source: 2016 TSIA Field Services Benchmark Study
www.tsia.com
Not a TSIA member yet?
No problem!
Download the Field Services Benchmark Preview

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