TSIA membership offers technology companies the unique opportunity to benchmark against industry pacesetters and peers to identify strengths and pinpoint where improvements are needed. Here’s a look at 3 key pacesetter trends from TSIA’s Field Services Benchmark Study - how do you compare?
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TSIA Membership Offers
the Unique Opportunity…
…to benchmark against industry
pacesetters and your peers so you can
identify your strengths and pinpoint
where you need improvements.
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Here’s a look at 3 key research statistics
from TSIA’s Field Services Benchmark Study that
can help you identify where to make incremental
improvements to your business.
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Source: TSIA 2016 FS Benchmark Study
$93.53
Key Research Statistic #1
Is the pacesetter cost per on-site
incident.
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Source: TSIA 2016 FS Benchmark Study
4.6 C-SAT
Key Research Statistic #2
Is the pacesetter overall customer
satisfaction rating (on a 5-point scale) from
field service on-site incident transactional
surveys.
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Source: TSIA 2016 FS Benchmark Study
2.1%
Key Research Statistic #3
Is the pacesetter annual attrition rate
within field services organizations.