Selling your home through TTPS

SELLING YOUR HOME THROUGH TTPS
2010/2011
(t) 044 691 3560 - (e) info@ttps.co.za - (w) www.ttps.co.za

KEYQUESTIONS
Selecting the best property consultant Key questions in interviewing an estate agent
Before you choose your property consultant, make sure you ask
them the following questions:
• Do you and your company stand for certain solid principles?
•The name and address of three recent clients whose homes you
have helped to sell.
• How many of your listings do you sell per month?
• What market share does your company take in the area?
• How many show days do you do per month?
• Do you have a valid fidelity fund certificate?
• Is your company a member of the Institute of Estate Agents of
South Africa?
• Do you have a marketing plan?
• What does your marketing include automatically?
• How will you communicate with me during the listing period?
• How will my property be advertised?
• Do you have a website?
• What other homes have you sold?
• How does my property compare with the competition?
• How will you report back to me after the show house?
• Do you give a service guarantee?

Stand out in the crowd
You don’t want your property consultant to be just another face
in the crowd, do you? At Terblanche Total Property Solutions
(TTPS) we aspire to be different.
Here are just some of the differences you will experience when
you deal with a TTPS property consultant:
 Your consultant will be properly qualified so you can be
sure you will deal with a professional.
 Your consultant will be a true area specialist so you will
have access to the best advice and local facts.
 Your consultant will give regular feedback to you.
 Your consultant will be backed by a professional team
that includes attorneys, property managers and other
area specialists.
 Your consultant will be up to date with the latest local
and international developments affecting your property.
 Your property will be marketed through a world-class,
proven marketing system.
 Your consultant will have access to best-of-breed tools
and technologies to serve you better.
Be different. Call us today.
TERBLANCHE TOTAL PROPERTY
SOLUTIONS
9 St. Blaize Terrace,
10 Marsh Street,
Mossel Bay
6500
Phone: (044) 691 3560
Fax: (044) 690 4063
info@ttps.co.za
www.ttps.co.za

MOREABOUTTERBLANCHETOTALPROPERTYSOLUTIONS
Introduction
Buying or selling a home is one of the most important and expensive decisions many people will ever make in their lives. Our aim is to
make this process as easy and enjoyable as possible for you. Your property consultant should make it easier for you and take care of those
headaches. This requires us to constantly strive for excellence in everything we do to act as consummate – yet approachable –
professionals.
Terblanche Total Property Solutions (TTPS) and its people provide professional services to people with real estate needs, wherever and
whenever those needs may arise. This encompasses property owners who want to sell or rent out their properties as well as potential
buyers or tenants who may be interested to buy or rent those properties. We have an extensive database of existing clients, investors and
tenants. Your house will be offered to these people as well as provided with targeted international exposure.
We’ve been around for a while
TTPS opened the doors of its first office in Mossel Bay at the end
of 2007. That was just after the National Credit Act was
promulgated in South Africa, which placed stringent lending
criteria on banks and other financial institutions. The Monetary
Policy Committee of the Reserve Banks was also steadily busy
increasing interest rates. In 2008 and 2009 the international
economy imploded after the credit crisis in the United States and
elsewhere. To say that the property business was tough is an
understatement.
Despite these tough trading conditions, TTPS managed to grow
from that first office in Mossel Bay to more offices shortly
thereafter. Our other offices are located in Hartenbos, Dana Bay
and George. The reason for this success can be found in the
fantastic people who are part of the TTPS family. Our
professionally trained consultants are our secret weapon.
Get one of our consultants in your corner today!
Qualified consultants and members of IEASA
If you have to get a filling in a tooth, you would insist on your
dentist being fully qualified and extensively trained. Shouldn’t you
be just as choosy in picking your property consultant? Our
property consultants undergo continuous training to ensure they
keep up with all the modern demands of the real estate industry
to sell your house in the shortest possible time and at the highest
possible price.
TTPS is a corporate member of the Institute of Estate Agents of
South Africa (IEASA), which gives you the assurance that our
consultants are trained and fully qualified, legally registered to
practice and have access to all the supporting services that we
need to provide you with the high standards of service you expect.
In fact, one of our directors is on the Board of IEASA Garden
Route.
Trainee consultants work as interns under the constant
supervision of senior agents or the Principal.

OURVALUES
Living our values
Our people believe strongly in the five values on the right-hand
side of the page. In fact, TTPS people believe these values and
realise them every day. Our values form the basis of the thoughts
we think and the actions we take. Even though circumstances may
change, our values are permanent. We also believe that upholding
these values will naturally lead to certain desired behaviours.
Collectively these values and behaviours form what we call The
Code of Honour.
The Code of Honour Values
We will respect ourselves and others in equal measure
We will always act with irreproachable integrity
We will continuously strive for service excellence
As a matter of course, we will always go the extra mile
We will always strive to add maximum value

OURSERVICES
Sale and purchase of properties
•If a seller gives us a mandate, we act on behalf of the seller with due consideration of the buyer’s interest, which will ultimately be to the
benefit of all parties involved in the transaction.
•Our property consultants are consummate professionals and continuously trained to ensure best of breed service excellence.
•The property consultants specialise in different geographical areas, thereby ensuring that you deal with consultants who have up to date
and pertinent local area knowledge.
•Sellers get personal and relevant advice and assistance to increase the saleability of their properties, which include everything from
marketing photographs and curb appeal to show days.
•Buyers get personal advice and assistance to ensure they find the properties that are right for them and their needs. Our consultants will
always try to win a happy client for life rather than a once-off sale.
Letting and rental management
•With an extensive database of potential tenants, we can procure
long-term or holiday rental tenants on behalf of home owners.
•We will advertise your property in the local newspapers.
•As a member of the Tenant Profile Network, we will screen
tenants and perform reference and income, credit history and
rental behaviour checks on them.
•Our advanced administration system and professional staff
effectively handles essential rent collection including statements,
reminders and payments to you.
•Our extended offering will include regular property checks on
leased units to ensure the correct standard of maintenance and
cleanliness is maintained by the tenants on the interior.
•As part of our extended offering, we will arrange cleaning
services to leased units, especially holiday units.
Residential and commercial property management
•We provide a professional, encompassing service with over-
zealous attention to detail, the main emphasis being on
outstanding service delivery.
•Our integrated service model encompasses all the legal,
administrative, secretarial and financial services related to running
of sectional title schemes, homeowners associations, share block
schemes, full title schemes, individual units and commercial
properties. This includes more than just the essential services as it
also extends to service provision, cleaning and supervisory
services.
•While some managing agents act merely as levy collectors, we
really do manage properties on behalf of bodies corporate,
trustees, property owners and shareholders.
•We manage the letting of commercial properties.

OURSERVICES
Residential and commercial property auctions
•Through our subsidiary, TTPS Auctions, we are able to offer a full
turn-key solution with regards to residential or commercial
property auctions.
•More often than not, sellers are assured of selling their
properties quickly and on a certain date. Reserve prices may be
set and the exciting nature of our auctions ensure that the highest
possible prices are achieved as buyers bid against each other.
•Buyers are assured of paying market related prices as auction
prices are indicative of public demand for properties.
• TTPS Auctions will provide all the necessary services such as
marketing, legal and regulatory to sell your property on auction.
As a subsidiary of TTPS, our auction house has access to a large
database of potential buyers.
• Auctions are quick and safe. Our competitive pricing ensures you
get maximum value.
“All the comforts and luxuries for a fraction of the price”
“One of the fastest growing sectors of the property market”
Fractional ownership
•We offer a full suite of services with regards to fractional
ownership arrangements. This includes advice, structuring , legal
agreements, marketing and management.
•With a well managed fractional structure applied you can still
have ownership and relative usage in a luxury property for a
'fraction' of the cost of acquiring the property outright.
•We provide an all-encompassing service to both homeowners
and holidaymakers in this regard. Our services range from the
setting up of the fractional ownership structure for owners to
marketing of the fractional shares to prospective holidaymakers.
We also provide management services in respect of the day-to-
day management of the fractionalised property, which includes
cleaning and gardening services, maintenance and financial
management. This means that you can enjoy your holiday with
none of the hassles at a fraction of the price.

WHATWEBELIEVEIN
“Genius is 1% inspiration and 99% perspiration” – Thomas Edison

OURDIRECTORS
Deon Terblanche
Ockert Terblanche
Abridged CV
Deon Terblanche obtained a B.Comm (Law) degree cum laude
from the University of Pretoria in 1996 and graduated with a LLB
in 1998. Deon was admitted as an attorney of the High Court of
South Africa in 2000 and has subsequently been employed by
some of the largest and most reputable law firms and financial
institutions in South Africa. These companies include Rand
Merchant Bank, Absa and Bowman Gilfillan Inc.
Deon is the senior partner of Terblanche Van der Berg
Incorporated, a dynamic law firm in the Southern Cape. Based in
Mossel Bay, the directors of this law firm act as attorneys and
conveyancers and specialise in property, civil and commercial law.
Deon has also been elected to the Board of Directors of the
Institute of Estate Agents of South Africa (Garden Route) in 2010.
Abridged CV
Okkie Terblanche has vast experience in the fixed asset
environment. He has been exposed in the Public
Sector to all aspects of Property and Facility Management for over
29 years. He has been responsible for the
management of 20,000+ properties and an annual budget in the
region of R4bn. His experience includes property development
and management, budget and expenditure management, and
process and project management. He has gained expert
knowledge on the Sectional Titles Act over the past 13 years as a
trustee member of numerous bodies corporate, principally as the
chairperson. Okkie Terblanche is a motivational speaker, and
regularly delivers talks focussing on the topic of wealth creation
through property investment. Okkie is also a qualified and
experienced auctioneer.

ASSOCIATEDLAWFIRM
Terblanche Van der Berg Incorporated
We are in association with a firm of attorneys and conveyancers. Terblanche Van der Berg Incorporated is a dynamic firm of attorneys
striving to satisfy clients’ commercial and property needs with innovative and practical legal solutions. They understand that our clients
need more than a legal adviser, which is why they prefer to act as a trusted legal partner. The firm is headed up by Deon Terblanche and
Yolande van der Berg.
The directors have experience in all aspects of the law with estates, civil, commercial and conveyancing law as their areas of specific
expertise. Deon’s abridged CV is shown earlier in this document. Yolande completed her legal studies at Potchefstroom in 2005. She also
holds a B.Comm Law degree from Potchefstroom, in which she majored in accounting. Yolande was admitted as an attorney in 2008 and
as a conveyancer in 2009. She has experience in litigation, both magistrate and high court, divorces, estates, third party claims,
conveyancing, collections and criminal work.
Terblanche Van der Berg Inc. is situated right next door to our Mossel Bay office in the Southern Cape of South Africa but provide legal
related services to clients right across the country. It is clear to see that this solid legal backing offers a huge advantage to our clients. Real
estate transactions, agreements, transfers, registrations and more are legally vetted and approved by professional attorneys. This gives you
that one thing that is so hard to find these days – peace of mind. Isn’t that a non-negotiable when you sell your biggest asset?
The directors of Terblanche Van der Berg Incorporated The law firm provides complementary services

WHYSELLTHROUGHANESTATEAGENT?
“Nine-tenths of wisdom is being wise in time” – Theodore Roosevelt Role
Most estate agents specialise in the selling or letting of residential
property. There are however also estate agents who specialise in
the selling or letting of commercial, industrial or agricultural
properties. Our specialist property consultants will assist you with
the sale of either your residential or commercial properties.
Your property consultant is the link between you and the buyer,
and will negotiate an agreement of sale acceptable to both
parties. Your property consultant will draft an Offer to Purchase,
which must be signed by all parties involved in the transaction.
For our professional services, we charge a professional fee, which
is only payable if we successfully sell your property. There is no
risk to you!
Benefits
Our consultants are experienced in dealing with the legal,
financial and marketing issues of property sales in the appropriate
manner. They have knowledge of different sales techniques,
financing alternatives, valuation methods, construction practices
and relevant property laws and regulations. They are familiar with
the local property market, understand consumer behaviour and
are able to communicate with people at different levels.
Your consultant will protect your interests to the best of his ability
with due regard to the interests of all other parties concerned.
Your consultant plays a vital role in ensuring the security of your
big investment. All our consultants are registered with the Estate
Agency Affairs Board, are governed by a code of conduct,
Common Law, as well as the provisions of the Estate Agency
Affairs Act. We are also members of the Institute of Estate Agents
of South Africa (IEASA). In fact, one of our directors is on the
governing Board of Directors of IEASA.

THEPITFALLSOFOPENMANDATES
Disorganised chaos

THEPITFALLSOFOPENMANDATES
Organised chaos

WHYASOLEMANDATEMAKESSENSE
“Sole mandates get sold” – D. Terblanche Benefits
SECURITY – With only one estate agency working on your
property you hand out only one key. One person takes full
responsibility.
ACCOUNTABILITY – We will accept full responsibility for the sale
of your property. This also protects you from double commission
claims from other estate agents.
PROSPECTIVE BUYERS – Potential buyers can compete against
one another without the estate agent trying to protect “his buyer”
just to get the sale. We will make sure that you get the highest
possible price from a better qualified buyer.
MARKET FEEDBACK – Our consultants specialise in certain areas.
They know their markets and after they’ve brought a few
prospective buyers through, they’ll tell you how the market
responds to your house and price.
MARKETING – Agents will allocate more generous budgets on
advertising if they hold a sole mandate. This gives your property
better and wider exposure. Over exposure is worse than no
exposure. Our marketing strategy is carefully planned and timed
to ensure your property receives the correct exposure.
APPOINTMENTS – We’ll spare you the continual unannounced
visits by other agents. Let us take care of the headaches.
PROFESSIONALISM – Our professional, trained property
consultants only get paid if they are successful in selling your
home. There is no risk to you.
NEGATIVE COMPARISON – Other estate agents will not be able to
use your property to offset it against other properties.

4-STEPMARKETINGPLAN
Choice
TTPS can offer you a choice of marketing plans. Please consult with your TTPS property professional to help you choose one which suits
your needs the best. Our marketing plans will always include the following steps.
1. BEFORE we list your home, we will take these steps of action:
•We will research property values by studying recently sold,
competing and withdrawn or expired properties in your area.
•We will prepare a comparative market analysis (CMA) or market
analysis of your property.
•We will prepare a specific marketing plan for your property.
•We will assist you with a pricing strategy for your property.
•We will explain all the costs and the net proceeds that you can
expect when your property is sold.
•We will explain the marketing mix to you in easy-to-understand
terms. No jargon!
•We will communicate the current market conditions and how
they may influence the sale of your property to you.
•We will recommend possible improvements to your home that
may help sell it quicker.
“To do a common thing uncommonly well brings success” - H.J. Heinz

4-STEPMARKETINGPLAN
2. AFTER we list your home, we will take these steps of action:
•We will photograph your home.
•We will erect a “For Sale” board on the property, which acts a silent salesperson. With a sole mandate this will ensure that we take care of
all calls and e-mails from interested buyers.
•We will compile advertisements and schedule the advertising. This, with all the other things we do to market your home, will expose your
home to the right audience at the right time.
•We will present your property as a new mandate at the first sale meeting of our company thereafter. Our team of property professionals
have many years of experience between them. They also know many prospective buyers that may be interested in a property just like
yours.
•We will list your property through our world-class website (www.ttps.co.za). This ensures unsurpassed global exposure on a number of
different websites for your property. We employ various methods, which include social media marketing, bulk e-mail and texting to
advertise your property to the right audience.
•We will arrange an office tour of your home, if necessary. If our team likes it, they are going to market it to their databases.
•We will arrange the first show day. Prospective buyers still want to see, touch and walk through a home before they decide to buy it. A
show house gives them the opportunity to picture themselves in the house.
•We will prepare the show house brochure.
•We will prepare a canvassing programme for your property.
•We will prepare a regular feedback programme with you.
•We will contact all the prospective buyers on our database who may be interested in your property.
•We will keep you updated with the current market conditions that may influence the selling of your property.
•We will explain appointment and showing procedures to you.
•We will give you feedback on buyers’ and the market’s reactions to your property.

4-STEPMARKETINGPLAN
3. WHEN A WRITTEN OFFER IS RECEIVED, we will take these steps:
•We will detail all your expenses and the net proceeds.
•We will analyse, evaluate and proof read the offer to purchase
and/or agreement of purchase and sale for completeness and
accuracy.
•We will discuss the qualification of the prospective buyer with
you. This ensures that your time is not wasted with frivolous offers
from people who cannot afford to purchase your home.
•We will negotiate with the prospective buyer on your behalf.
•We will explain all details and procedures to you and the
prospective buyer.
•We will deliver or communicate all counter proposals from
prospective buyers to you promptly.
•We will notify and communicate with all other agents involved.
We have many years of experience so we know what to look out
for.
4. WHEN A SALE HAS BEEN CONCLUDED, we will take these steps:
•We will collect the deposit and assist the purchaser with the bond
application.
•We will process the sale and advise and send copies of the
agreement to all parties involved.
•We will notify the conveyancers such as Terblanche Van der Berg
Incorporated and send all the required information to them.
•We will track the progress of the bond application and notify all
parties involved when it has been granted.
•We will erect a “Sold” sign outside the property.
•We will notify all other agents involved.
•We will organise borer and electrical certificates when necessary.
•We will follow up and make sure that the purchaser delivers on
his guarantees.
•We will contact all parties and make sure the keys are delivered
for the purchaser’s occupation.
•We will advise all parties of the registration of transfer and
explain the pro forma conveyancer account, if necessary.
“Give us the tools and we will finish the job” – Winston Churchill

GUARANTEEDSERVICES
“If you don’t promote yourself, something terrible happens – nothing”
Benefits
When you choose our marketing programme, you are choosing
hand-picked professionals to work closely with you to help you
achieve the best available price in the shortest possible time with
minimum inconvenience and maximum communication.
Our guarantee of service includes the following:
Comparative Market Analysis – Giving you a written indication of
your property’s price range based on the most current available
information. This ensures your home’s valuation is based on facts.
Market Assessment – By our professional sales team who will
view your property and give you their unbiased opinion on the
marketing of your home.
Exposure – Of your property by means of a planned and
controlled marketing plan.
Benefits (Continued)
Photographs – Of your property for use on our window displays at
our offices, which are located on busy roads, advertising websites
and to send to interested purchasers from elsewhere in the world.
For Sale Board – Erected outside your home within two days to
act as a silent salesman. Our boards and colours have been
professionally designed to ensure maximum visibility.
Website – Listing your home with us puts it on our website with
automatic linking to a number of other local and international
websites. This ensures unmatched exposure for your home.
Guidance – We will assist you professionally with guidance on the
best way to show your home.
Contact Prospective Purchasers – Who we know to be looking for
a home in your area and price range to let them know that your
home is on the market.
Progress Reports – Written bi-monthly reports on how the
marketing of your property is progressing.
Advertising Reports – Regular reports and copies of all
advertisements of your property and the response to the
advertisements.
Qualification – Of buyers before they view your property to
minimise traffic through your home.
Telephone – We contact and make arrangements with you before
bringing people to your home to inconvenience you as little as
possible.
All Offers – Will be presented to you.
Assist You With Your Next Purchase – We will help you to get
your next home through the resources of our referral network.
Communicate Regularly – With you between the sale and the
transfer of your property to keep you informed of all
developments.

THETTPSMARKETINGPLAN
“Marketing without a plan is like winking at a girl in the dark…”
“… only you know you’re doing it!”
The TTPS Marketing Plan consists of:
• Market value comparison with deeds office information on
SAPTG.
• A TTPS sign erected at your property.
• An A4 window advertisement at our busy offices.
• A high quality, double sided and downloadable A4 feature
report.
• A search engine optimised listing of your property on our
company website.
• Featured property listing in the widely distributed TTPS
newsletter.
• Property listings are completely integrated with various social
media platforms including Facebook, Twitter, and Youtube.
• Dynamic and interactive map searchable listing of your property.
• Your property is published on a number of national and
international websites.
• Print media advertisements.
• A listing in the exclusive bi-annual TTPS Collection Brochure.
• A referral of your property to the Efficient Group, a local multi
listing network operating in the Garden Route.
• Your property will be displayed 24/7 on a multimedia display in
our offices.
• A Show house with flyers and advertisements distributed before
the show house.
• Property expo’s.
• Access to the TTPS Buyer Database.
• Your property will be listed with select other agencies for access
to their buyer databases.
• Interactive floor plans, if required.

MARKETINGGUARANTEE
Question
What happens if we do not give you the best service?
“Our duty is to provide our clients with exceptional service”
Our guarantee to you
In the unlikely event that we fail to give you any of the guaranteed
services, we ask that you let us know about it immediately. If,
after giving us three days to rectify the situation, you are still
unhappy, fire us! We will release you from any mandate
agreement with no future obligation. That is how confident we are
that we are the best property professionals to sell your home.
Control
You will be in control every step of the way!

MOREABOUTOURWEBSITE
Screenshot of a property listing on our website Features of our company website
Interactive mapping and directional facility
Property search facility
Electronic brochure from within the property listing
Bond calculators
Free sms or e-mail of listings to friends
E-mail, sms or RSS property alerts to browser
Social media integration (such as Facebook, Google, Twitter)
Virtual tours on sole mandate listings
Search engine optimisation on all property listings
Show day marketing
Our website automatically updates all listings to these websites:
property.propertytrader.co.za ; (Property Trader)
www.iolproperty.co.za (Independent Online)
www.enormo.com (International);
www.ananzi.co.za (Ananzi)
www.sahometraders.co.za
www.g.co.za (Gravity)
www.skilpad.com
Screenshot of our company blog

NEWMEDIATOOLS
Printable brochure of your listing on our website Printable brochure of your listing on our website

SOCIALMEDIATOOLS
“Half of all advertising is a waste. The question is which half?” - Anonymous
Our Facebook Page Our Twitter profile

SOCIALMEDIAEXPOSURE-TWITTER
Social media is more than just a passing fad. There are more than 150 million people on Twitter. Is your property getting this exposure?

SOCIALMEDIAEXPOSURE-FACEBOOK
Facebook has over 500 million members who spend over 700 billion minutes on Facebook every month. Is your property getting this exposure?

THETTPSBLOG
Our popular company blog is widely distributed and read

TTPSPROPERTYBROCHURE
The TTPS Property Collection Brochure

NEWSLETTER
“Our monthly newsletter reaches thousands of people through a combination of printed and social media campaigns” – Deon Terblanche (Principal)

TTPS:PROPERTYMARKETINGEXPERTS
“Half of all advertising is a waste. The question is, which half?” Anonymous

PRICESELLS
Key points in pricing to sell
• A property’s marketability is improved by a realistic price.
• To the buyer, price is the most important negotiation factor.
• Price compensates for a property’s shortfalls or inadequacies.
• Interest sells houses – not time. A realistic price creates interest.
• Initial marketing time is crucial.
• Buyers buy by comparison and elimination.
• Buyers compare price and value for money.
Do:
• Combine the initial surge of interest with a realistic price.
• Maintain the negotiation advantage with a realistic asking price.
• Avoid over-exposure from unrealistic pricing.
Do not:
• Eliminate buyers by out pricing them.
• Choose an agent only on promised price.
• Spoil your chances of making a good impressions on buyers by
overpricing.
Beware of over valuation
• Prospective buyers are lost.
• The best marketing time is lost (first few weeks).
• Offers are eliminated.
• Market activity is reduced.
• The property can become “stale” on the market.
• The sale becomes urgent and any offer must be accepted.
• Marketing time and seller inconvenience is extended.
• Certain agents may use your home to sell another property in
comparison, thus a lower price is eventually achieved.
The Pricing Pyramid
R ____
R ______
Selling Price
R ______
---------------------------------------
No Buyers
Few buyers
-----------------------------
The right buyers
----------------
Numerous
buyers
Warning
Beware of agents who will, at first, suggest a very high price
only to work the price down after they got the listing.
Never select an agent based on the price they give you.
Rather make a choice based on the accurate information
they give you and their ability to market your home to get
you the best results.
The higher the price, the fewer the buyers

PRICINGPYRAMID
“The higher the price, the fewer the buyers.”
R ________
R ________
Selling Price
R ________
----------------------------------------------------------------------
No Buyers
Few buyers
------------------------------------------------
The right buyers
Numerous
buyers
------------------------

QUALITYASSURANCE
Our commitment to you
When you make the decision to trust a TTPS property consultant
with your most important investment, you can be assured that
you will receive a quality real estate experience. TTPS property
consultants take the time to understand your individual needs.
Because they are professionals, they are fully committed to
getting results for you!
“Trust has to be earned” - Arthur Ashe
The TTPS Quality Assurance Program
Launched in January 2008, the TTPS Quality Assurance Program is
manifest of our full commitment to service excellence. It ensures
that all our services are of the highest standard. It starts with our
business values and extends to the calibre of the people we
appoint, the complete client experience and the value we add to
every real estate transaction.
Of course, your say is very important to us. Following every sale,
you will be asked to measure our performance. You will provide
details of your service experience on a detailed questionnaire and
random telephone calls. Your feedback today ensures we do an
even better job for you tomorrow.
The Program offers a tangible method of service evaluation with
specific measurable criteria. TTPS property consultants and offices
are evaluated on an ongoing basis, using the following major
categories:
• Communication – Did they provide you with enough feedback
telephonically, in writing and face-to-face ?
• Skills – Did the consultant provide you with a marketing plan,
financial information and correct real estate advice?
• Satisfaction – Would you recommend TTPS to others?
Our satisfied clients are our best advertisement. The TTPS Quality
Assurance Program is one more example of our commitment to
service excellence.

REMEMBER!

CONTACTDETAILS
E-mail us on info@ttps.co.za or call on our landline 044 691 3560 or mobile 079 522 7466

Selling your home through TTPS

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