90% of learning is social and informal yet LMS solutions focus on the formal 10%. The concept of Total Learning is to embrace the informal and use it for a competitive advantage.
Total learning: The Intersection of Formal, Social and Experiential Learning
1. Total Learning – The Intersection of Formal,
Social and Experiential Learning
April 29, 2015
John Leh, CEO & Lead Analyst, Talented Learning
Charles Gould, Chairman, Brightwave
2. John Leh • CEO & Lead Analyst, Talented Learning
• 20 years LMS and eLearning experience
• Independent Learning Technology Analyst
• Reviewed 77 LMSs in last year
• JohnLeh@TalentedLearning.com
• Founder, Brightwave
• Designing e-learning for 15 years
• Ex-PwC learning consultant
• Owner of tessello Total Learning
• Charles.Gould@brightwave.co.uk
Charles Gould
3. Agenda
• History of LMS with total learning
• Formal, social and experiential learning
in LMS industry
• Case studies
• Total learning in action
• Question and answer
4. What % of learning is experiential and social
combined?
• 10%
• 20%
• 30%
• 70%
• 90%
9. Examples of Organizations Embracing 70:20:10
http://www.internettime.com/2013/02/50-suggestions-for-implementing-70-20-10/
10. What’s a Learning Management System (LMS)?
• Corporate, extended enterprise or academic
• Repository of all learning content of any medium
• Manages learners and their relationship to content
• 600+ LMS vendors globally
12. Formal Learning Features in LMS
Manage Content
• Instructor led training
• Virtual classrooms
• Self-paced learning
• Documents
Manage Users
• Profiles
• Skills/Competency
• Required Training
• Certifications
Manage Audiences
• Business lines
• Departments
• Regions
• Partners and Customers
Manage Programs
• Compliance
• Onboarding
• Sales and Product
• Leadership Development
13. Why Are LMSs So Good at Formal Learning?
•Measurable!
•Save organizations money through automation and
reuse of content
•Saving money through risk avoidance
15. What is Social Learning?
• People learn through observation, imitation
and modeling
• Social learning is participating with others to
learn
• Social media enable users to create and share
content and network
• It doesn’t have to be online!
16. Social Learning in LMS for 15+ Years
• Rarely used feature set historically
• Separate tab in the LMS
• Admins and SMEs were responsible for
content generation
• Lack of content collapsed the movement
• Emergence of social media restarted the
discussion
17. Social LMS Features
Basic
• User profiles
• Join user groups or forums
• Post, like and comment
• Social media single sign on
Advanced
• Unified user interface
• Connect with others, chat
• Central news feed
• Awards, badges and leaderboards
21. What is Experiential Learning?
• Process whereby knowledge is created through transformation of
experience*
• Actively
experience
something
1
Do
• Reflect back
on the
experience
2
Observe • Create a
theory
about what
happened
3
Think
• Test your
theory
4
Plan
*Kolb, David A. 1984 Experiential Learning: Experience as the Source of Learning and Development. Prentice-
22. Conduct a sales presentation to a client
What went well? Poorly? Was the customer engaged? Bored?
How can I improve, position the company or product better, engage
the audience differently? Can I engage my social network and ask
advice? Are there resources I can find to help me improve?
Implement improvements and repeat
1
Do
3
Think
2
Observe
4
Plan
Example of Experiential Learning
28. Survey #2
What best describes “curate” in LMS speak?
• A member of the clergy using the LMS
• Automatically cataloging vast amounts of information and learning
• Humans identifying, assessing and sharing valued content
• Other (use the chat window)
29. Examples of Content Curation
• Measuring the amount of views, likes, comments, shares of
all content and making the best have:
• Broader availability in formal learning pathways
• Shared to individuals, groups, job roles
• Assign as required learning
• Removing poor or inappropriate content
• Adding video or songs to a playlist on YouTube or iTunes
• Coaches identify development goals, learner finds
resources, and best resources are shared
Allen Trough in the 60s
Morgan McCall from the Center for Creative Leadership (CCL) in 90’s
Michael Lombardo, Robert Eichinger in “The Career Architect Development Planner
Charles Jennings,, Reuters in 2000