https://www.talkdesk.com/resources/webinars/ Superior customer experience is the name of the game for Surveypal. Through attractive, cross-device surveys, Surveypal helps companies pull critical insight into the customer journey to create better experiences. Learn how Talkdesk helped Surveypal: - Connect to customers with real-time, personalized conversations - Integrate Salesforce and Zendesk to provide excellent service - Create a global call center in minutes

1. Create a Call Center in 5 Minutes
www.talkdesk.com
Talkdesk Customer Spotlight
How Surveypal Uses Talkdesk to Increase
Customer Loyalty

2. www.talkdesk.com
Create a Call Center in 5 Minutes
Gadi Shamia
COO
Talkdesk
Founded Magneto Calendar
Previously SVP of Advanced Product
Development at ReachLocal and
Entrepreneur in Residence at Storm
Ventures
Tech, startup and SaaS blogger
Samuli Zetterberg
Founder & CEO
Surveypal
Founded Surveypal in 2007
Along with his responsibilities as CEO, he
remains actively involved in design and product
engineering
Graduate of Stanford University’s Executive
Education Program
Author of the book Feedback Automation
Speakers

3. www.talkdesk.com
Create a Call Center in 5 Minutes
Customers are mobile and use real-time, personalized services
and demand real-time and personalized support and
customer service when issues arise.
Customer Service Expectations Have Changed

4. Source: Lee Resources
80% of companies say they provide superior
customer service
Only 8% of customers say these same
companies deliver good customer service

5. www.talkdesk.com
Create a Call Center in 5 Minutes
How Do You Know What Customers Want?
They will tell you, you just have to listen
Use your call center
as a channel for
direct customer
feedback
Create and send
engaging cross-
device surveys

6. www.talkdesk.com
Create a Call Center in 5 Minutes
Customer has
issue, emails
support team
Customer support experience over email
Easy to provide, but difficult to do well
Total time to resolution: 48 hours
Result: Customer refunded, but frustrated by experience.
12 hours
Support team
receives email,
asks for more
information
6
hours
Customer receives
email, provides
more details
Support receives
email, provides
update
12 hours
6
hours
Customer still not
satisfied, requests
full refund
12 hours
Support issues full
refund

7. www.talkdesk.com
Create a Call Center in 5 Minutes
Customer
has issue,
calls support
team
A better customer support experience
Real-time, rich conversations
Total time to resolution: minutes
Result: Satisfied customers more likely to repeat business and recommend
Support
answers
phone,
provides
personalized
service
Customer
explains
issue and
has it
resolved
effectively
Post-call
survey
gathers
customer
feedback

8. www.talkdesk.com
Create a Call Center in 5 Minutes
A new vision for voice
Providing the phone support customers deserve
Frictionless experience
Know who is calling and what they
need
Real-time, rich conversations
Personalized service for every
caller

9. www.talkdesk.com
Create a Call Center in 5 Minutes

10. www.talkdesk.com
Create a Call Center in 5 Minutes
A better customer experience is not just what
Surveypal helps its customers achieve, it is
what they deliver.
• Capture critical insight into the customer
journey to inform product, support, and more
• More than customer research - create a
dialogue.
• Customers know they are not alone:
Surveypal is there to help when needed
Creating excellent customer experiences as a competitive differentiator
Customer Service at Surveypal

11. www.talkdesk.com
Create a Call Center in 5 Minutes
Connecting with customers worldwide
Talkdesk and Surveypal
• Powering all calls worldwide
• Localized support in every country
they operate in
• Connects customers to the right
customer service agent every time
• Links customer conversations to
customer records in Salesforce and
Zendesk

12. www.talkdesk.com
Create a Call Center in 5 Minutes
Real-time, personalized conversations with customers: no hardware, coding or downloads
Talkdesk: Browser-based Call Center
Integrate
with top
business
tools
Easy to
deploy,
manage and
maintain
Empowers
agents with
intuitive
technology
Automated
workflows
drive
productivity

13. www.talkdesk.com
Create a Call Center in 5 Minutes
Talkdesk helps growing companies provide superior customer service
Our customers

14. www.talkdesk.com
Create a Call Center in 5 Minutes
APPENDIXQuestions?