Tamsin Hewer is an experienced digital marketing consultant, trainer, and web designer who owns Digital Carrot agency. She has over 15 years of experience in web design, SEO, social media, email marketing, and training. She provides bespoke digital marketing solutions and training services for clients. Her skills include Microsoft Office, Dynamics CRM, Adobe software, and various social media platforms.

1. Curriculum Vitae: Tamsin Hewer
An experienced trainer, digital marketing consultant and web designer providing services for web design,
SEO, email marketing and social media. Results driven and motivated, working closely with clients to
develop bespoke digital marketing solutions with specific focus on effective communication and functional
design. A qualified (Diploma in Teaching in the Life Long Sector - DTLLS) trainer with over 15 years’
experience in designing and delivering IT training solutions. Owner of Digital Carrot, a digital marketing
agency, offering a range of bespoke web design, digital marketing and training services.
Skills Profile
Web Design & Digital Marketing
 Web designer and digital marketing consultant with over 15 years’ experience
 Founder and owner of Digital Carrot, providing web design, ecommerce, email marketing, search engine
optimisation (SEO) and social networking services
 A comprehensive digital marketing service ensures high levels of client satisfaction and excellent feedback
 Tangible results include increased website traffic, higher google rankings and improved ecommerce sales
 Visit my portfolio www.digitalcarrot.co.uk/portfolio to see web design examples
Training
 A proven track record in designing and delivering training programmes including private tuition, face-to-face,
online, e-learning, classroom and 1:1 training
 A constantly expanding portfolio includes developing customised training solutions for individuals and
businesses in addition to classroom training courses
 Currently running a range of bespoke digital marketing workshops and training services
 Design and delivery of internal Microsoft Dynamics CRM Work Based Learning programme to PhysioTools
UK and International (Canada, Finland, Sweden) sales and technical staff via classroom and e-learning
 Designing and delivering regular ‘Social Media for Business’ workshops
 Developing and delivering 16 week adult education Basic IT skills course
 Delivering an ECDL course at an FE college
IT Skills
Software:
 Microsoft Dynamics CRM (2011/2013), Goldmine CRM v4
 Microsoft Office (Word, Access, Excel, PowerPoint, Outlook, Publisher)
 Microsoft SharePoint, Visio, Front Page, Project
 Adobe: Captivate, Page Maker, Photoshop, Acrobat, Dreamweaver
 Corel: CorelDraw X4, Photo-Paint X4, PaintShop Pro
Digital Marketing:
 Social media: Twitter, Facebook, Google+, Pinterest, LinkedIn, Instagram, Wordpress and YouTube
 MailChimp Email Marketing
 Google Analytics and Google Webmaster
Digital Carrot
Owner – Web Designer, Digital Marketing Consultant & Trainer April 13 – Present
Digital Carrot is a digital marketing agency providing services for bespoke web design and training as well as e-
commerce, SEO, email marketing and social media for a range of clients, from small businesses to large multi-
national organisations. Design and marketing services for websites, print, digital marketing and email campaigns.
Consultancy services for ecommerce, SEO, marketing strategy and social media.
Training services include a range of digital marketing and web design workshops, bespoke tuition as well as
software and IT skills training. These include, but are not limited to; basic IT skills, Microsoft Office, Microsoft
CRM, social media and a wide range of additional IT skills, software and devices.

2. Health Sector Project support provided for:
Royal College of Surgeons – Patient Diary Project, Royal College of Surgeons – Cosmetic Surgery Project, Royal
College of Anaesthetists – Raising the Standard: Information for Patients Project, NHS Executive – Innovation in
Therapy Services, Chartered Society of Physiotherapy – Sharing Effective Physiotherapy Practice Project,
Department of Health – Health & Social Care Awards, Salisbury District Hospital NHS Trust – Patient Advocacy
and Liaison Service (PALS)
Employment History
Social Media Manager – Party Packs – Party Supplies Company Aug 15 – Present
 Social media strategy, generating content, managing advertising campaigns, analytics and reporting
 Social media platforms include Facebook, Twitter, Instagram, Google+, LinkedIn and Wordpress blog
Training & Development Manager – PhysioTools UK – Physiotherapy Software Company Jan 07 – Dec 13
 Implementation, customisation, management and administration of Microsoft Dynamics CRM software
 Design and development of customer training programme, video tutorials and training materials
 Delivery of software training to the private and public healthcare sector including MOD, NHS, Universities and
private healthcare groups. Including classroom, workshop, one-to-one, distance and e-learning solutions.
 Design, management and delivery of national customer training events
 Design and delivery of internal Microsoft Dynamics CRM Work Based Learning programme to PhysioTools
UK and International (Canada, Finland, Sweden) sales and technical staff via classroom and e-learning
 Project Manager for company website design and ecommerce projects
 Collaborating in a cross departmental projects including product design, sales and marketing
ICT Lecturer – Strode College Sept 10 – Jul 11
 Delivering ECDL qualification to a group of 20 16 year olds
 Lesson planning, creating session plans, power point presentations and training materials
Operations Assistant, 3rd
Party Services – Orange PCS Ltd Sept 05 – Dec 06
 Developing 3rd Party services such as SMS, MMS, Location services and WAP
 Managing 3rd party accounts and maintaining relationships
 Managing cross network SMS short code allocation
Planning Assistant, Marketing Planning Department – Orange PCS Ltd Mar 05 – Sept 05
 Assisting in developing the marketing planning schedule for a multi-national company
 Co-ordinating marketing project planning and documentation submission
 Co-ordinating and attending companywide planning meetings and organising departmental events
PA to the Head of Network Design & Systems Infrastructure – Orange PCS Ltd 2004 – 2005
 Provision of management and organisational support to the head of a large department
 Arranging meetings, preparing agendas and relevant supporting documentation
 Facilitating and organising small and large scale communications events
Office Manager – Brunel Metrology Services Ltd – Calibration Services 2003 – 2004
 Senior management position, responsible for 7 staff members
 Creation and implementation of staff training programme, procedures and documentation
 Design and maintenance of ISO9001 and UKAS quality assurance and audit systems
 Maintenance of bespoke database and IT systems

3. Marketing Assistant – PhysioTools UK 1998 – 2003
 Day to day running of a busy office Daily liaison with Finnish HQ and Canadian offices
 Technical support and personalised customer service
 Building and maintaining customer database using GoldMine contact management software
 Assisting in the design of all UK marketing, advertising and training materials
Education & Qualifications
Professional: Diploma in Teaching in the Life Long Sector DTLLS (City & Guilds)
Preparing to Teach in the Life Long Sector PTLLS (City & Guilds)
PRINCE2 Practitioner - Project Management Qualification
European Computer Driving Licence (ECDL)
RSA Integrated Business Technology II (IBT II)
RSA Computer Literacy & Information Technology (CLAIT)
‘A’ Levels: Psychology, Communication Studies, Geology
GCSE’s: 10 grades A-C
The Blue School, Wells 1990 – 1996
Strode College, Street 1996 – 1998
Training
Courses:
Website Design Workshops using Dreamweaver and Front Page software
Ecommerce (UK Trade & Investment Training Day)
Presenting with Confidence (UK Trade & Investment Training Day)
Goldmine CRM (Training Day)
Presentation Skills (UKT&I Workshop)
Microsoft CRM Software (Training Course)
Effectively Dealing with Unacceptable Employee Behaviour (workshop)
Other Information
Full UK Driving Licence
D.O.B 12th July 1979
Contact Details
07884 230580
hello@digitalcarrot.co.uk
www.digitalcarrot.co.uk
https://twitter.com/digital_carrot
https://uk.linkedin.com/in/tamsinhewer
https://www.facebook.com/digitalcarrot/