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COMMUNICATION 
THEORY 
Swacx di best…!
Several theorists have 
discussed the communication 
process, coming up with 
various models of 
communication, each of which 
have important implications.
Model 
• A model provides a simplified 
view of something to be 
studied.
Aristotle 
• In 300 B.C., Aristotle said: “For 
of the three elements in speech-making, 
(speaker, subject and 
person addressed), it is the last 
one, the hearer that determines 
the speech’s end and objective.”
Aristotle’s Model 
of Communication
Laswell’s view (1948) 
• One of the most often cited 
characterizations of 
communication was advanced by a 
political scientist, Harold 
Lasswell. 
• He said that the communication 
process could be best explained 
by the simple statement: 
“Who says what to whom, in 
what channel, with what effect.”
• It has been described as the 
verbal version of Shannon and 
Weaver’s transmission model. 
• The point of Laswell’s 
comment is that there must 
be an “effect” if 
communication is to take 
place.
• Laswell’s view of communication, as 
had Aristotle’s two thousand years 
earlier, focused primarily on verbal 
messages. 
• It also emphasized the elements of 
“speaker”, “message”, and “audience”. 
• He views communication as a one way 
process in which one individual 
influences others through messages.
• Laswell was all for persuasion. 
His work suggests that there 
could be a variety of outcomes or 
effects of communication, such 
as to inform, to entertain, to 
aggravate, and to persuade. 
• His approach provides a more 
generalized view of the goal or 
effect of communication than did 
the Aristotelian perspective.
Shannon and Weaver’s 
model (1949) 
• Shannon’s publication of some 
work done for Bell Telephone 
formed the basis for the 
Shannon Weaver Model. 
• This model is focused on 
information theory, and in 
particular the transmission and 
reception of messages.
• The model introduces three 
elements not found in Aristotle’s 
model: a transmitter, a receiver, 
and sources of noise. 
• In telecommunications the 
transmitter and receiver would be 
the hardware used by the sender 
and receiver during the act of 
communication.
• The information source selects a 
desired message out of a set of 
possible messages. The selected 
message may consist of written 
of spoken words, pictures, music, 
etc.
Noise may come from static 
sources (like solar flares), 
unusual weather conditions, or 
electron equipment that 
interferes with the signal.
• Although at first glance, this model 
seems to be geared strictly for 
telecommunications such as radio and 
television, some of the elements may 
easily apply to any face-to-face 
situation, there may be environmental 
or other sources of noise that 
interfere with the communication. 
• It is the best known example of the 
“informational” approach to 
communication.
• Communication here is used in a 
very broad sense to include all 
the procedures by which one 
mind may affect another.
• This involves not only written and 
oral speech, but also music, the 
pictorial arts, the theatre, and in 
fact all human behaviour. 
Shannon and Weaver attempted to 
do two things: 
• Reduce the communication 
process to a set of mathematical 
formulas 
• Discuss problems that could be 
handled with the model.
• Shannon and Weaver were not 
particularly interested in the 
sociological or psychological 
aspects of communication. 
Instead, they wanted to devise a 
communications system with as 
close to 100 percent efficiency 
as possible.
Figure 1: Shannon's (1948) model 
of the communication process.
• Their model is essentially a 
linear, left-to-right, one way 
model of communication. 
• It lead to technical improvement 
in message transmission. 
• Shannon’s diagram emphasizes 
the encoding of information to 
be transmitted and the decoding 
of received information. 
• It also indicates the effects of 
noise on the channel through 
• which the information 
transmitted.
Strengths 
• The model’s value is to the 
theory of writing as it 
emphasizes encoding/decoding 
and the effects of noise 
• Its simplicity 
• Its generality 
• Its quantifiability
Weaknesses 
• In written communication it overlooks 
the motives of both the sender 
(writer) and the receiver (reader). 
People have reasons for writing and 
reading. 
• It is a gross oversimplification of the 
nature of human communication which 
is dangerously misleading. 
• The model fixes and separates the 
roles of “sender” and “receiver”, yet 
communication between two people 
involves simultaneous “sending” and 
“receiving”.
Weaknesses 
• It is an instrumental model which 
treats communication as 
intended. Not all communication 
is intentional, e.g. body language. 
• It does not take into account the 
context (social, political, 
• cultural, historical) in which 
• communication occurs.
Weaknesses 
• In the model the source is seen as the active 
decision maker who determines the meaning of 
the message, the destination is the passive 
target, i.e. the receiver has a secondary role. 
• There was no provision in the original model for 
feedback. 
• A feedback loop was added later by theorists but 
the model remains linear. This became known as 
the interactive model.
Figure: An Interactive Model
Schramm’s models (1954) 
• In 1954, Schramm provided several 
models. 
First model 
• The first was an elaboration of 
Shannon’s. 
• Schramm saw communication as a 
purposeful effort to establish a 
commonness between a source and a 
• receiver.
Schramm’s first model 
• Insert diagram 
Source Destination 
encoder 
signal decoder
Second model 
• Schramm’s second model is 
perhaps more significant. 
• Taking the sociological aspects 
involved in communication into 
consideration, he suggests that 
without a common background and 
culture, there is little chance for a 
• message to be interpreted 
• correctly.
Activity 
• Give examples of 
messages/signs which mean 
different things in different 
cultures.
• In his second model, Schramm 
introduced the concept of a field of 
experience, which he thought to be 
essential in determining whether or 
not the message would be received 
at its destination in the manner 
intended by the source. 
• He argued that without common 
fields of experience – a common 
language, background or culture, etc. 
– there was little chance of a 
• message being interpreted 
• correctly.
• The extent to which the signal is 
correctly decoded (that is, 
decoded so that it is the same as 
the original message prior to 
decoding) depends on the extent of 
the overlap of the two fields of 
experience. 
To overcome the problem of noise he 
suggested the importance 
of feedback.
Strengths 
• Provided the additional notion of 
a “field of experience” or the 
psychological frame of reference 
• Included feedback – 
communication is reciprocal, two-way, 
even though feedback may be 
delayed.
• Included context – a message 
may have different meanings 
associated with it, depending on 
the specific context or setting 
• Included culture - a message may 
have different meanings 
associated with it, depending on 
the culture or society. 
Communication systems thus 
operate within the confines of 
cultural rules and expectations 
to which we have all been 
educated.
Weaknesses 
• Although less linear than 
Shannon and Weaver’s model, it 
accounts only for bilateral 
communication between two 
parties. 
• The complex, multiple levels of 
communication between several 
sources is beyond this model.
Third model (Circular) 
• In this model Schramm suggests that 
an experienced communicator is 
attentive to feedback and constantly 
modifies his message in light of what 
he observes in or hears from his 
audience. 
• So the roles of sender and recipient 
are taken on by both parties, and 
communication becomes circular. 
• This creates a relational model of 
• communication and the beginning 
• of a convergence.
Schramm’s third model (circular)
• The Schramm view of communication 
was more elaborate than many others 
developed during the period and 
added new elements to describing 
the process. 
• In addition to re-emphasizing the 
elements of source, message and 
destination, it suggests the 
importance of the coding and 
decoding process and the role of the 
field of experience. 
• This view has been expressed by 
theorists as a transactional model.
A Transactional Model:
Assignment 
• Research on Berlo’s model 
and Kincaid’s Convergence 
Model to be able to include 
them in your discussion of 
models of communication.
Summary 
• Here is a summary of the important 
thoughts illustrated by each theorist: 
• Aristotle: The receiver holds the key 
to success. 
• Laswell: An effect must be achieved if 
communication is to take place. 
• Shannon and Weaver: Semantic noise 
can be a major communication barrier. 
• Schramm: Overlapping experiences 
• make it easier to communicate.
Assignment 
Choose any one of the following 
questions (25 marks each): 
Differentiate between any two 
models of communication, 
highlighting the advantages and 
disadvantages of each. 
2. In any communication process 
potential barriers exist. Discuss. 
Deadline: 30 September 2011

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3. communication theory

  • 2. Several theorists have discussed the communication process, coming up with various models of communication, each of which have important implications.
  • 3. Model • A model provides a simplified view of something to be studied.
  • 4. Aristotle • In 300 B.C., Aristotle said: “For of the three elements in speech-making, (speaker, subject and person addressed), it is the last one, the hearer that determines the speech’s end and objective.”
  • 5. Aristotle’s Model of Communication
  • 6. Laswell’s view (1948) • One of the most often cited characterizations of communication was advanced by a political scientist, Harold Lasswell. • He said that the communication process could be best explained by the simple statement: “Who says what to whom, in what channel, with what effect.”
  • 7. • It has been described as the verbal version of Shannon and Weaver’s transmission model. • The point of Laswell’s comment is that there must be an “effect” if communication is to take place.
  • 8.
  • 9. • Laswell’s view of communication, as had Aristotle’s two thousand years earlier, focused primarily on verbal messages. • It also emphasized the elements of “speaker”, “message”, and “audience”. • He views communication as a one way process in which one individual influences others through messages.
  • 10. • Laswell was all for persuasion. His work suggests that there could be a variety of outcomes or effects of communication, such as to inform, to entertain, to aggravate, and to persuade. • His approach provides a more generalized view of the goal or effect of communication than did the Aristotelian perspective.
  • 11. Shannon and Weaver’s model (1949) • Shannon’s publication of some work done for Bell Telephone formed the basis for the Shannon Weaver Model. • This model is focused on information theory, and in particular the transmission and reception of messages.
  • 12. • The model introduces three elements not found in Aristotle’s model: a transmitter, a receiver, and sources of noise. • In telecommunications the transmitter and receiver would be the hardware used by the sender and receiver during the act of communication.
  • 13. • The information source selects a desired message out of a set of possible messages. The selected message may consist of written of spoken words, pictures, music, etc.
  • 14. Noise may come from static sources (like solar flares), unusual weather conditions, or electron equipment that interferes with the signal.
  • 15. • Although at first glance, this model seems to be geared strictly for telecommunications such as radio and television, some of the elements may easily apply to any face-to-face situation, there may be environmental or other sources of noise that interfere with the communication. • It is the best known example of the “informational” approach to communication.
  • 16. • Communication here is used in a very broad sense to include all the procedures by which one mind may affect another.
  • 17. • This involves not only written and oral speech, but also music, the pictorial arts, the theatre, and in fact all human behaviour. Shannon and Weaver attempted to do two things: • Reduce the communication process to a set of mathematical formulas • Discuss problems that could be handled with the model.
  • 18. • Shannon and Weaver were not particularly interested in the sociological or psychological aspects of communication. Instead, they wanted to devise a communications system with as close to 100 percent efficiency as possible.
  • 19. Figure 1: Shannon's (1948) model of the communication process.
  • 20. • Their model is essentially a linear, left-to-right, one way model of communication. • It lead to technical improvement in message transmission. • Shannon’s diagram emphasizes the encoding of information to be transmitted and the decoding of received information. • It also indicates the effects of noise on the channel through • which the information transmitted.
  • 21. Strengths • The model’s value is to the theory of writing as it emphasizes encoding/decoding and the effects of noise • Its simplicity • Its generality • Its quantifiability
  • 22. Weaknesses • In written communication it overlooks the motives of both the sender (writer) and the receiver (reader). People have reasons for writing and reading. • It is a gross oversimplification of the nature of human communication which is dangerously misleading. • The model fixes and separates the roles of “sender” and “receiver”, yet communication between two people involves simultaneous “sending” and “receiving”.
  • 23. Weaknesses • It is an instrumental model which treats communication as intended. Not all communication is intentional, e.g. body language. • It does not take into account the context (social, political, • cultural, historical) in which • communication occurs.
  • 24. Weaknesses • In the model the source is seen as the active decision maker who determines the meaning of the message, the destination is the passive target, i.e. the receiver has a secondary role. • There was no provision in the original model for feedback. • A feedback loop was added later by theorists but the model remains linear. This became known as the interactive model.
  • 26. Schramm’s models (1954) • In 1954, Schramm provided several models. First model • The first was an elaboration of Shannon’s. • Schramm saw communication as a purposeful effort to establish a commonness between a source and a • receiver.
  • 27. Schramm’s first model • Insert diagram Source Destination encoder signal decoder
  • 28. Second model • Schramm’s second model is perhaps more significant. • Taking the sociological aspects involved in communication into consideration, he suggests that without a common background and culture, there is little chance for a • message to be interpreted • correctly.
  • 29. Activity • Give examples of messages/signs which mean different things in different cultures.
  • 30. • In his second model, Schramm introduced the concept of a field of experience, which he thought to be essential in determining whether or not the message would be received at its destination in the manner intended by the source. • He argued that without common fields of experience – a common language, background or culture, etc. – there was little chance of a • message being interpreted • correctly.
  • 31. • The extent to which the signal is correctly decoded (that is, decoded so that it is the same as the original message prior to decoding) depends on the extent of the overlap of the two fields of experience. To overcome the problem of noise he suggested the importance of feedback.
  • 32.
  • 33. Strengths • Provided the additional notion of a “field of experience” or the psychological frame of reference • Included feedback – communication is reciprocal, two-way, even though feedback may be delayed.
  • 34. • Included context – a message may have different meanings associated with it, depending on the specific context or setting • Included culture - a message may have different meanings associated with it, depending on the culture or society. Communication systems thus operate within the confines of cultural rules and expectations to which we have all been educated.
  • 35. Weaknesses • Although less linear than Shannon and Weaver’s model, it accounts only for bilateral communication between two parties. • The complex, multiple levels of communication between several sources is beyond this model.
  • 36. Third model (Circular) • In this model Schramm suggests that an experienced communicator is attentive to feedback and constantly modifies his message in light of what he observes in or hears from his audience. • So the roles of sender and recipient are taken on by both parties, and communication becomes circular. • This creates a relational model of • communication and the beginning • of a convergence.
  • 38. • The Schramm view of communication was more elaborate than many others developed during the period and added new elements to describing the process. • In addition to re-emphasizing the elements of source, message and destination, it suggests the importance of the coding and decoding process and the role of the field of experience. • This view has been expressed by theorists as a transactional model.
  • 40. Assignment • Research on Berlo’s model and Kincaid’s Convergence Model to be able to include them in your discussion of models of communication.
  • 41. Summary • Here is a summary of the important thoughts illustrated by each theorist: • Aristotle: The receiver holds the key to success. • Laswell: An effect must be achieved if communication is to take place. • Shannon and Weaver: Semantic noise can be a major communication barrier. • Schramm: Overlapping experiences • make it easier to communicate.
  • 42. Assignment Choose any one of the following questions (25 marks each): Differentiate between any two models of communication, highlighting the advantages and disadvantages of each. 2. In any communication process potential barriers exist. Discuss. Deadline: 30 September 2011