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K3
Keynote
9/30/2015 4:15:00 PM
Lightning Strikes the Keynotes
Presented by:
Lee Copeland
TechWell Corp.
Brought to you by:
340 Corporate Way, Suite 300, Orange Park, FL 32073
888-268-8770 ∙ 904-278-0524 ∙ sqeinfo@sqe.com ∙ http://starwest.techwell.com/
Lee Copeland
TechWell Corp.
With more than thirty years of experience as an information systems professional at
commercial and nonprofit organizations, Lee Copeland has held technical and managerial
positions in applications development, software testing, and software process improvement. At
TechWell Corp., Lee has developed and taught numerous training courses on software
development and testing issues, and is a sought-after speaker at software conferences in the
United States and abroad. He is the author of the popular reference book, A Practitioner's
Guide to Software Test Design.
10/19/15
1
22
Featuring
James Bach
Julie Gardiner
Michael Bolton
Griffin Jones
Parimala HariprasadJon Bach
Rob Sabourin
Jason Arbon
Lee Copeland
10/19/15
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Lightning Keynote
James Bach
10/19/15
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Lightning Keynote
Michael Bolton
10
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1111111111111111
Lightning Keynote
Jason Arbon
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Lightning Keynote
Jon Bach
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Lightning Keynote
Parimala Hariprasad
Customer  Touch  
Points  Tes0ng
10/19/15
11
HORRIBLE & PATHETIC UNDERSTANDING OF
CUSTOMER REQUIREMENTS
FYI I WANTED OWNERS TO RESPOND TO MY
REQUEST AND YOU ARE SENDING ME BULK
BROKER RESPONSES.......!!!!!!!!!!!!!!!
Hey,  You’ve  got  mail,  but  it’s  
UGLY!
Customer  Touch  Points
10/19/15
12
Key  Factors
• Calls	
  /	
  SMSes	
  
• Email	
  
• Chat	
  
• Service	
  Requests	
  
• Feedback	
  
• Field	
  Visits	
  
• Opera<onal	
  Documenta<on	
  
• Service	
  Level	
  Agreements	
  
Measuring  Customer  Touch  
points
10/19/15
13
Another  Example
How  do  you  service  your  
clients?
10/19/15
14
Minimum	
  Viable	
  Product	
  	
  	
  
Vs.	
  	
  
Minimum	
  Loveable	
  Product	
  
@CuriousTester
Parimala.Shankaraiah@gmail.com
http://curioustester.blogspot.in
Thank  You
10/19/15
15
2929292929292929
Lightning Keynote
Julie Gardiner
Better
Better
Better
The Happy Test / Agile Team?
Julie Gardiner
Email: julie.gardiner@hitachiconsulting.com
Twitter: @cheekytester
10/19/15
16
31 | © Copyright 2015 Julie Gardiner
Happiness factor - how groups of people feel
32
What makes us happy – delivering value
Trusted
Advisor
Emotional
Intelligence
The two words 'information' and 'communication' are
often used interchangeably, but they signify quite
different things.
Information is giving out; communication is getting
through.
Sydney J. Harris
10/19/15
17
| © Copyright 2015 Julie Gardiner33
Examples of low and high EI
| © Copyright 2015 Julie Gardiner34
Essential ingredients to EI
•  Handling
distressing
emotions in an
effective
•  Being in tune with
negative emotions
•  Knowing
what other
people are
feeling
•  Knowing what
we feel and
why
•  Being able
to interact
with others
positively
Social Skills
Self
awareness
Self
Management
Relationship
Management
(Empathy)
10/19/15
18
What	
  is	
  going	
  to	
  make	
  you	
  and	
  your	
  team	
  happier?	
  
Working	
  on	
  your	
  own	
  EI	
  and	
  helping	
  one	
  another	
  is	
  the	
  answer!
3636363636363636
Lightning Keynote
Rob Sabourin
10/19/15
19
37
3838383838383838
Lightning Keynote
Griffin Jones
10/19/15
20
hEps://www.flickr.com/photos/sabine01/717745775	
  
Still at the kids table?
What I expected at the
Program Management table
	
  
	
  
•  Marick’s Test Team Motto
We	
  are	
  a	
  service	
  organiza7on	
  whose	
  
job	
  is	
  to	
  reduce	
  damaging	
  uncertainty	
  about	
  
the	
  perceived	
  state	
  of	
  the	
  product.	
  
•  Jim Bullock’s Big Book of Perfect Testing
…	
  tes<ng	
  needs	
  a	
  customer;	
  a	
  willing,	
  enthusias7c	
  customer	
  	
  
eager	
  to	
  use	
  the	
  informa<on	
  they	
  hope	
  to	
  get	
  from	
  tes<ng	
  to	
  do	
  a	
  beEer	
  job,	
  	
  
…	
  else	
  your	
  tes<ng	
  is	
  irrelevant.	
  	
  
hEps://www.reddit.com/r/pics/comments/2f082q/amish_raising_a_barn/	
  
10/19/15
21
This is what I found.
NO testers?!?
	
  
	
  
•  Programs had > 80% short-term contractors
•  Test was a commoditized capability
•  Test management assimilated by technical IT
•  Test activities de-skilled, outsourced,
eliminated
Program Context
Why are testers not at the
Program Management table?
Reasons
Accept
Stop
Start
10/19/15
22
Less Failure Demand
for Testing Services
•  Failure Demand
•  ‘Demand	
  caused	
  by	
  a	
  failure	
  to	
  do	
  something	
  or	
  do	
  something	
  right	
  
for	
  the	
  customer‘	
  (Vanguard	
  Method)	
  
•  Dev	
  is	
  beEer	
  à	
  Fewer	
  Deming	
  Red	
  Beads	
  in	
  the	
  bead	
  popula<on	
  
	
  
•  Modern Integrated Development Environments	
  
	
  
•  Better Design and Testing by Development
•  Huge	
  advances	
  in	
  the	
  last	
  fi^een	
  years	
  
•  BeEer	
  organiza<onal	
  methods	
  of	
  solving	
  the	
  root	
  causes	
  of	
  red	
  beads	
  
Accept
Soft Bigotry of Low Expectations
•  Passive Placating
•  accep<ng	
  low	
  standards	
  and	
  lower	
  results	
  
	
  
•  Runaway Reductionist Solutioneering
•  The	
  answer	
  to	
  everything	
  is	
  that	
  it	
  is	
  a	
  simple	
  programing	
  puzzle	
  
	
  
• Pedantic Process Weenie-ism
Stop
10/19/15
23
Testing Speaks about
•  Ac<vity	
  
•  Certainty	
  
•  Precision	
  
•  Efficiency	
  
•  Costs
•  Executives Think about
•  Results	
  
•  Tradeoff	
  of	
  Risks	
  
•  Accuracy	
  
•  Effec<veness	
  
•  Value	
  
Failure to Think / Speak
like Executives
•  Build a Business Model Canvas to
explain Testing in Executive Language
Start
•  Yesterday’s gone
•  Development	
  has	
  goEen	
  beEer.	
  Just	
  accept	
  it	
  and	
  move	
  on.	
  
	
  
•  Live into higher expectations
•  Take	
  the	
  ini<a<ve	
  and	
  stop	
  being	
  a	
  weenie	
  vic<m.	
  Just	
  stop	
  it.	
  
	
  
•  Communicate like an Executive
•  Talk	
  about	
  Value.	
  Just	
  start	
  doing	
  it.	
  
•  Else,	
  risk	
  losing	
  your	
  seat	
  at	
  the	
  table.	
  
Stop your Self-Inflicted Irrelevance
10/19/15
24
Thank You!
4848484848484848
Lightning Keynote
Lee Copeland
10/19/15
25
49
Lee Copeland
lee@techwell.com
@grandpacopeland
The Bright Side of
Getting Old
50
Problems With Getting Old
•  It’s more difficult to get around …
10/19/15
26
Problems With Getting Old
•  The vision starts to go …
51
52
Problems With Getting Old
•  And the hearing too …
10/19/15
27
53
Problems With Getting Old
•  You become forgetful …
Nice to
meet you.
Nice to
meet you.
Nice to
meet you.
TODAY
YESTERDAY
TWO DAYS AGO
54
BIGGEST Problem With Getting Old
•  Young women don’t take you seriously
when you hit on them
Would you be
my girlfriend?
Oh, Mr.
Copeland. You
are so funny!
10/19/15
28
55
However …
56
There Is A Bright Side …
10/19/15
29
57
The Long Road
•  You see things from a broader
perspective gained from experience
58
Today’s Noise
Testing
Is Dead!
Testing
vs.Checking
Testers
Must
Code!
Testers
Must
Not
Code!
Exploratory
vs.
Scripted
10/19/15
30
59
Today’s Noise
•  Changes in our field are not the end of
the world as we know it
60
The Reality
•  Experience tells us the world is cyclical.
The pendulum is merely swinging back
and forth
10/19/15
31
61
The Reality
•  Nowhere is this more obvious than in
Centralization
vs.
Decentralization
62
Hardware
10/19/15
32
63
Software
64
Organizational Power
We don’t need
no stinkin’
managers,
we’re Self-
Directed
10/19/15
33
65
Some Great-Grandfatherly Advice
Here’s Bentlee.
My first biological
great-grandchild
66
Some Great-Grandfatherly Advice
Testing is not
dying, it is
changing. If
you are wise,
you will
change with it
10/19/15
34
67
Thanks
Shameless
commercial
message
lee@techwell.com
@grandpacopeland
6868
Our Thanks To
James Bach
Julie Gardiner
Michael Bolton
Griffin Jones
Parimala HariprasadJon Bach
Rob Sabourin
Jason Arbon
Lee Copeland

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Lightning Strikes the Keynotes

  • 1. K3 Keynote 9/30/2015 4:15:00 PM Lightning Strikes the Keynotes Presented by: Lee Copeland TechWell Corp. Brought to you by: 340 Corporate Way, Suite 300, Orange Park, FL 32073 888-268-8770 ∙ 904-278-0524 ∙ sqeinfo@sqe.com ∙ http://starwest.techwell.com/
  • 2. Lee Copeland TechWell Corp. With more than thirty years of experience as an information systems professional at commercial and nonprofit organizations, Lee Copeland has held technical and managerial positions in applications development, software testing, and software process improvement. At TechWell Corp., Lee has developed and taught numerous training courses on software development and testing issues, and is a sought-after speaker at software conferences in the United States and abroad. He is the author of the popular reference book, A Practitioner's Guide to Software Test Design.
  • 3. 10/19/15 1 22 Featuring James Bach Julie Gardiner Michael Bolton Griffin Jones Parimala HariprasadJon Bach Rob Sabourin Jason Arbon Lee Copeland
  • 13. 10/19/15 11 HORRIBLE & PATHETIC UNDERSTANDING OF CUSTOMER REQUIREMENTS FYI I WANTED OWNERS TO RESPOND TO MY REQUEST AND YOU ARE SENDING ME BULK BROKER RESPONSES.......!!!!!!!!!!!!!!! Hey,  You’ve  got  mail,  but  it’s   UGLY! Customer  Touch  Points
  • 14. 10/19/15 12 Key  Factors • Calls  /  SMSes   • Email   • Chat   • Service  Requests   • Feedback   • Field  Visits   • Opera<onal  Documenta<on   • Service  Level  Agreements   Measuring  Customer  Touch   points
  • 15. 10/19/15 13 Another  Example How  do  you  service  your   clients?
  • 16. 10/19/15 14 Minimum  Viable  Product       Vs.     Minimum  Loveable  Product   @CuriousTester Parimala.Shankaraiah@gmail.com http://curioustester.blogspot.in Thank  You
  • 17. 10/19/15 15 2929292929292929 Lightning Keynote Julie Gardiner Better Better Better The Happy Test / Agile Team? Julie Gardiner Email: julie.gardiner@hitachiconsulting.com Twitter: @cheekytester
  • 18. 10/19/15 16 31 | © Copyright 2015 Julie Gardiner Happiness factor - how groups of people feel 32 What makes us happy – delivering value Trusted Advisor Emotional Intelligence The two words 'information' and 'communication' are often used interchangeably, but they signify quite different things. Information is giving out; communication is getting through. Sydney J. Harris
  • 19. 10/19/15 17 | © Copyright 2015 Julie Gardiner33 Examples of low and high EI | © Copyright 2015 Julie Gardiner34 Essential ingredients to EI •  Handling distressing emotions in an effective •  Being in tune with negative emotions •  Knowing what other people are feeling •  Knowing what we feel and why •  Being able to interact with others positively Social Skills Self awareness Self Management Relationship Management (Empathy)
  • 20. 10/19/15 18 What  is  going  to  make  you  and  your  team  happier?   Working  on  your  own  EI  and  helping  one  another  is  the  answer! 3636363636363636 Lightning Keynote Rob Sabourin
  • 22. 10/19/15 20 hEps://www.flickr.com/photos/sabine01/717745775   Still at the kids table? What I expected at the Program Management table     •  Marick’s Test Team Motto We  are  a  service  organiza7on  whose   job  is  to  reduce  damaging  uncertainty  about   the  perceived  state  of  the  product.   •  Jim Bullock’s Big Book of Perfect Testing …  tes<ng  needs  a  customer;  a  willing,  enthusias7c  customer     eager  to  use  the  informa<on  they  hope  to  get  from  tes<ng  to  do  a  beEer  job,     …  else  your  tes<ng  is  irrelevant.     hEps://www.reddit.com/r/pics/comments/2f082q/amish_raising_a_barn/  
  • 23. 10/19/15 21 This is what I found. NO testers?!?     •  Programs had > 80% short-term contractors •  Test was a commoditized capability •  Test management assimilated by technical IT •  Test activities de-skilled, outsourced, eliminated Program Context Why are testers not at the Program Management table? Reasons Accept Stop Start
  • 24. 10/19/15 22 Less Failure Demand for Testing Services •  Failure Demand •  ‘Demand  caused  by  a  failure  to  do  something  or  do  something  right   for  the  customer‘  (Vanguard  Method)   •  Dev  is  beEer  à  Fewer  Deming  Red  Beads  in  the  bead  popula<on     •  Modern Integrated Development Environments     •  Better Design and Testing by Development •  Huge  advances  in  the  last  fi^een  years   •  BeEer  organiza<onal  methods  of  solving  the  root  causes  of  red  beads   Accept Soft Bigotry of Low Expectations •  Passive Placating •  accep<ng  low  standards  and  lower  results     •  Runaway Reductionist Solutioneering •  The  answer  to  everything  is  that  it  is  a  simple  programing  puzzle     • Pedantic Process Weenie-ism Stop
  • 25. 10/19/15 23 Testing Speaks about •  Ac<vity   •  Certainty   •  Precision   •  Efficiency   •  Costs •  Executives Think about •  Results   •  Tradeoff  of  Risks   •  Accuracy   •  Effec<veness   •  Value   Failure to Think / Speak like Executives •  Build a Business Model Canvas to explain Testing in Executive Language Start •  Yesterday’s gone •  Development  has  goEen  beEer.  Just  accept  it  and  move  on.     •  Live into higher expectations •  Take  the  ini<a<ve  and  stop  being  a  weenie  vic<m.  Just  stop  it.     •  Communicate like an Executive •  Talk  about  Value.  Just  start  doing  it.   •  Else,  risk  losing  your  seat  at  the  table.   Stop your Self-Inflicted Irrelevance
  • 27. 10/19/15 25 49 Lee Copeland lee@techwell.com @grandpacopeland The Bright Side of Getting Old 50 Problems With Getting Old •  It’s more difficult to get around …
  • 28. 10/19/15 26 Problems With Getting Old •  The vision starts to go … 51 52 Problems With Getting Old •  And the hearing too …
  • 29. 10/19/15 27 53 Problems With Getting Old •  You become forgetful … Nice to meet you. Nice to meet you. Nice to meet you. TODAY YESTERDAY TWO DAYS AGO 54 BIGGEST Problem With Getting Old •  Young women don’t take you seriously when you hit on them Would you be my girlfriend? Oh, Mr. Copeland. You are so funny!
  • 31. 10/19/15 29 57 The Long Road •  You see things from a broader perspective gained from experience 58 Today’s Noise Testing Is Dead! Testing vs.Checking Testers Must Code! Testers Must Not Code! Exploratory vs. Scripted
  • 32. 10/19/15 30 59 Today’s Noise •  Changes in our field are not the end of the world as we know it 60 The Reality •  Experience tells us the world is cyclical. The pendulum is merely swinging back and forth
  • 33. 10/19/15 31 61 The Reality •  Nowhere is this more obvious than in Centralization vs. Decentralization 62 Hardware
  • 34. 10/19/15 32 63 Software 64 Organizational Power We don’t need no stinkin’ managers, we’re Self- Directed
  • 35. 10/19/15 33 65 Some Great-Grandfatherly Advice Here’s Bentlee. My first biological great-grandchild 66 Some Great-Grandfatherly Advice Testing is not dying, it is changing. If you are wise, you will change with it
  • 36. 10/19/15 34 67 Thanks Shameless commercial message lee@techwell.com @grandpacopeland 6868 Our Thanks To James Bach Julie Gardiner Michael Bolton Griffin Jones Parimala HariprasadJon Bach Rob Sabourin Jason Arbon Lee Copeland