Se ha denunciado esta presentación.
Utilizamos tu perfil de LinkedIn y tus datos de actividad para personalizar los anuncios y mostrarte publicidad más relevante. Puedes cambiar tus preferencias de publicidad en cualquier momento.

Change Control Management in SAP Solution Manager 7.2

2.883 visualizaciones

Publicado el

In the digital era, companies are pressed more than ever to deliver business results faster. To do this, IT organizations must equip themselves to move in orderly fashion, in an increasingly more complex landscape, to deliver business results fast. In this webinar, we explain the features of SAP Solution Manager ChaRM that allow IT organizations to effectively manage change requests to deliver business results faster. Watch the full webinar ondemand, here: http://www.techedgegroup.com/webinars/change-control-management-in-sap-solution-manager-7.2

Publicado en: Tecnología
  • Sé el primero en comentar

Change Control Management in SAP Solution Manager 7.2

  1. 1. Confidential - Do not duplicate or distribute without written permission from Techedge Change Control Management in SAP Solution Manager Accelerating Business Request Delivery in the Digital Era Nathan Williams July 11, 2018
  2. 2. Techedge Fact Sheet 2 Foundation Growth Rate (CAGR)Employees Offices Certifications Services Clients Clients Retention 2004 30%1,500 20 EMEA, NAFTA, LATAM 1,000+ Business Solutions IT Services 150+ ~100%
  3. 3. To provide PREMIUM, value added SOLUTIONS to our clients. What makes Techedge unique? The COMPETENCE and FOCUS of a strategic, TRUSTED advisor 3 The commitment and AGILITY of a LOCAL partner Combine the scalability and geographic COVERAGE of a GLOBAL provider
  4. 4. About www.techedgegroup.com Nathan Williams Global SAP Solution Manager Practice Lead Nathan Williams is our Global SAP Solution Manager Practice Lead. For over a decade, Nathan has supported organizations in their efforts to leverage SAP Solution Manager as an integral component to manage their SAP solutions across the entire application lifecycle. Coordinating with IT, business, and program management teams, he has effectively defined strategies to help SAP customers seamlessly transition to SAP Solution Manager processes and capabilities. Nathan is also a published author on the topic, having written: ITSM and ChaRM in SAP Solution Manager and a co-authored the latest SAP Press Practical Guide for SAP Solution Manager.https://www.linkedin.com/in/nathan-williams- 62aa234/ nwilliams@techedgegroup.com
  5. 5. Agenda ▪ SAP Solution Manager 7.2 – A Brief Overview ▪ A Business-Outcome Approach to Change & Release Management ▪ SAP Solution Manager’s Change Control Management Portfolio ▪ ChaRM Customer Success Story ▪ New Features Introduced with Support Package 7 ▪ Q&A
  6. 6. SAP Solution Manager 7.2 in Summary SAP Solution Manager Provides 4 Key Value Scenarios
  7. 7. Accelerating, Optimizing and Improving Digital Business Transformation Initiatives Digital Business SAP S/4HANA Digital industries Agile Innovation Cloud & Hybrid SAP HANA New User Experience Process Mgmt. • Fiori Launchpad • Business Facing Applications • Management Dashboards • Graphical Process Modeling • Single Process Landscape for IT & Business Artifacts • SAP Solution Manager can run on HANA • Free and optional consideration • On-Premise • Cloud • Hybrid • Transparent Requirements to Deploy for efficient solution delivery
  8. 8. Agenda ▪ SAP Solution Manager 7.2 – A Brief Overview ▪ A Business-Outcome Approach to Change & Release Management ▪ SAP Solution Manager’s Change Control Management Portfolio ▪ ChaRM Customer Success Story ▪ New Features Introduced with Support Package 7 ▪ Q&A
  9. 9. 84% of CIO’s main efforts in 2018 are focused on innovation and transformation.* IT organizations are transforming their role from IT-outcome-focused to business-outcome-focused, with an emphasis on reducing risk for the business. These new objectives require the IT department to not only accelerate business request delivery, but to do so with an increased number of changes that must be managed securely, preventing business disruption in a growingly complex IT environment. While many organizations have overlooked the value of documented, accurate changes, the consequences of failure to do so are costly – to business and IT. *Gartner, CIO Agenda 2018
  10. 10. IT organizations are transforming their role from IT-outcome-focused to business-outcome-focused, with an emphasis on reducing risk for the business. It is estimated that business disruptions can cost organizations up to $100,000 per hour. For a mission-critical application, that figure could skyrocket to $500,000 to $1,000,000 per hour. Furthermore, regulations such as Sarbanes-Oxley require that organizations manage change through a system of monitoring and checks and are able to provide a paper-trail in the event of issue. How much business down-time did your organization suffer in the past year due to preventable disruption?
  11. 11. Securely manage business request delivery, reducing risk of business disruption. Effective IT Change Management enables IT to confidently and quickly manage complex business transformation and digital innovation projects with lower risk. ADDITIONAL BENEFITS OF EFFECTIVE IT CHANGE MANAGEMENT ✓ Flexibility to quickly deploy changes without business disruption or bottlenecks ✓ Improve the quality of software solutions and business continuity by having better visibility into software logistics ✓ Automate mundane processes through the deployment of workflows and notifications, improving efficacy of IT personnel ✓ Satisfy all your requirements in terms of monitoring, governance and compliance while leveraging SAP best practices aligned to ITIL standards ✓ Protect your production system ✓ Satisfy audit requirements
  12. 12. Agenda ▪ SAP Solution Manager 7.2 – A Brief Overview ▪ A Business-Outcome Approach to Change & Release Management ▪ SAP Solution Manager’s Change Control Management Portfolio ▪ ChaRM Customer Success Story ▪ New Features Introduced with Support Package 7 ▪ Q&A
  13. 13. Change Control Management Portfolio “The whole is more than the sum of its parts” …..or is it? Change Control Management
  14. 14. Transport Management with the Change and Transport System (CTS) ▪ The Change and Transport System (CTS) is the foundational (and required) infrastructure needed to leverage all components in Change Control Management ▪ Three components: ▪ CTS ▪ CTS+ ▪ cCTS
  15. 15. Traditional TMS queue ▪ TMS Queue is treated as one monolithic queue With “CTS Project” ▪ Tags transports to simulate separate queues “CTS Projects” in TMS DEVK900125 DEVK900127 DEVK900131 DEVK900134 DEVK900136 DEVK900139 DEVK900141 DEVK900125 DEVK900127 DEVK900131 DEVK900134 DEVK900136 DEVK900139 DEVK900141 Project1 Project2 Transports are organized into project-specific sub-queues by using assigning the “CTS Project” attribute to transports
  16. 16. TMS automates the transport process ▪ Press the truck button in SE09: your code is exported! ▪ Press the truck button in STMS: your code is imported! Change Control Management automates the paperwork: ▪ Approvals ▪ Change Cycle concept ▪ Document reasons, related docs ▪ Integrates with TMS ▪ Transport of Copies Change Control Management vs TMS
  17. 17. QGM manages software distribution in a flexible and low-impact manner, in a central view that’s transparent for certain roles in quality process Quality Gate Management ▪ QGM uses Quality Gates to control flow of transports from source to target systems, as milestones are met ▪ Q-Gates represent milestones ▪ Quality Manager and/or Quality Advisory Board “approve” Q-Gates which then enable the transports to be distributed downstream ▪ Segregation of duties support 4-eyes approach for approving Q-Gates ▪ Transports can be moved by scenario, change or individual transport ▪ Transport of copies supported ▪ Documents can be uploaded as part of milestone requirements
  18. 18. ▪ Four phases delivered with standard scenario ▪ 2 Q-Gate Options at the end of the Deploy phase{ o Deploy to Scope: If there is more than one change cycle o End of Deployment: When scenario is complete ▪ Additional Q-Gates can be created Phases in Quality Gate Management
  19. 19. ▪ Change cycles “divide” the lifecycle of a QGM scenario ▪ And the end of the 1st deployment, if there are open changes they can flow to a subsequent change cycle (automatically) ▪ For new implementations, typically there is only 1 change cycle Cycles in Quality Gate Management
  20. 20. Roles and Responsibilities Role Responsibilities Development Lead • Creates and releases transport requests IT Operator • Triggers the import of the transport requests to the QAS and PRD systems Quality Manager • Performs quality checks across each Q-Gate and milestone • Supports the Quality Advisory Board in providing approval to begin a subsequent phase Quality Advisory Board • Manages and supervises risks that may arise throughout the change cycle(s) • Supports the quality manager in defining and monitoring quality standards across the implementation
  21. 21. Differences Between ChaRM and QGM Quality Gate Management ChaRM Out-of-the box Solution X X May compliment 3rd Party Change Control tools X Can accommodate complex workflow requirements X Can accommodate individual customizations X Minimal impact to the organization X Ability to leverage CTS, CTS+, and/or cCTS X X Integrates into other SAP Solution Manager functions X Transport bundling and handling only X
  22. 22. Who Uses ChaRM? ▪ Change Manager ▪ Tracks changes, expedites the processes, controls the maintenance cycle ▪ Developer/Configurator ▪ Makes transportable changes and releases to tester ▪ Tester ▪ Tests in QA and confirms successful test ▪ IT Operator (Basis) ▪ Automates QA imports ▪ Manually performs production imports Change Request Management (ChaRM)
  23. 23. Non-ChaRM documents •Incident: Bug report, user complaint… •IT Requirement: Request for new functionality Request for Change •Change Manager approval Change Document •Development, Testing Transport Organization and Automation •Technical movement of objects ChaRM: Documents
  24. 24. Authorized Implemented ChaRM: Document Flow (Simplified) Created In Development To Be Tested Successfully Tested Imported Into Production Import copies to QA Import to QA Added to Prod Queue Prod Queue Import ReleaseCreate Request for Change Change Document Transport QA Queue Prod Queue Transport of Copies
  25. 25. ▪ Normal Changes ▪ Suitable for new features and enhancements ▪ Imported into Prod together at end of maintenance cycle ▪ Urgent Changes ▪ Bugfixes that are affecting production ▪ Imported immediately upon approval ▪ Re-imported again at end of maintenance cycle ▪ Others ▪ Defect correction ▪ Standard, Administrative, General ChaRM: Types of Changes
  26. 26. Release Management ▪ Schedules, plans, manages and coordinates release activities ▪ Leverages controlled release processes and technical best practices to harmonize the testing and go-live of parallel initiatives New in 7.2
  27. 27. Release Management: Multiple Concurrent Projects May June July August Sept Oct Nov Dec Corporate Merger Release 1.0 New GL Release 1.0 Monthly Maintenance Project Each change “cycle” ends with a project import of all approved changes • All approved changes for the cycle are imported – NO EXCEPTIONS • Changes are imported in the same order they were released – NO EXCEPTIONS Merger 1.1 Merger1.2 1.0 1.1 1.2 1.3
  28. 28. Retrofit ▪ Automatic tools to facilitate synchronization between your N Development system and N+1 Development system ▪ For quick, efficient and low-risk updates to your N+1 development system with little to no manual intervention
  29. 29. Retrofit: How it Works
  30. 30. Retrofit: How it Works Bug fixes and enhancements must be retrofitted into the project landscape
  31. 31. Agenda ▪ SAP Solution Manager 7.2 – A Brief Overview ▪ A Business-Outcome Approach to Change & Release Management ▪ SAP Solution Manager’s Change Control Management Portfolio ▪ ChaRM Customer Success Story ▪ New Features Introduced with Support Package 7 ▪ Q&A
  32. 32. Project Overview Customer Overview: ▪ Provides food, agriculture, financial and industrial products and services to the world. ▪ Working together with farmers, customers, governments and communities, they help people thrive by applying insights and over 150 years of experience. ▪ They are made up of 150,000 employees in 70 countries reducing environmental impact and improving the communities where people live and work. Customer Objectives with ChaRM: ▪ Develop a single SAP Change Control Management solution, leveraging ChaRM, that can globally manage changes across all SAP landscapes ▪ Improve the success rate for all SAP changes by protecting the production systems and reduce transport inconsistency ▪ Build upon existing technological capabilities by introducing advancements made available from SAP Solution Manager 7.2
  33. 33. ChaRM 7.2 Scope Retrofit Phase Cycle Request for Change Normal Change N+1 Change Urgent Change • For intake, categorization and validation of changes • Adoption of SAP standard functionality • Production support changes (break/fix, process improvement, etc.) • Adoption of SAP standard functionality • Added approval steps for PRE and PRD import • Business Unit Deployments, Support Packs/EHPs, Retrofit changes • Copied from SMMJ (Normal Change) • Process terminates at “Successfully Tested” status • Emergency break/fix changes to production • Adoption of SAP standard functionality CTS+ Cross System Object Lock (CSOL) Downgrade Protection
  34. 34. Effective IT Change Management Aligning people, processes & tools to securely manage and deliver business requests FUTURE STATECURRENT STATE Effective IT Change management unifying people, process & technology Disconnected resources with primary focus on utilizing transport management capabilities only
  35. 35. Effective IT Change Management Aligning people, processes & tools to securely manage and deliver business requests FUTURE STATECURRENT STATE Enable a true SAP Change Advisory Board Strategically defined roles to enforce segregation of dutiesLoosely defined roles with expansive permissions Change approval procedures lacking a meaningful approach Enterprise Change Management harmonizing the IT and business A global, standardized, and scalable change control solution Disconnected procedures across varying toolsets and teams Change processes unique to team, region or application Prevent landscape inconsistencies and transport proliferationImplementation activities initiated without approvals & planning Excel, email and phone call based Centralized tool integrated with the SAP ecosystem
  36. 36. Effective IT Change Management Aligning people, processes & tools to securely manage and deliver business requests We offered our customer the ability to activate effective IT change management and deliver business value quickly and securely through the implementation and enhancement of 3 main pillars within the organization: P E O P L E ✓Defined user roles to identify who manages specific activities (i.e. import, monitor, test, transport) for streamlining change process and avoiding audit risks; ✓Ability to establish an SAP Change Control Board to govern the change model. P R O C E S S ✓ Definition of internal processes that allow you to maximize value of the tool, taking full advantage of its functionality while utilizing people in the most efficient way. ✓ Guidance, leveraging lessons learned and best practices, to prepare your teams to quickly adjust to unique scenarios that often arise as a result of transport management T O O L S ✓SAP® Solution Manager 7.2 (capabilities such as ChaRM for best-in-class for IT Change Request Management) to facilitate the transfer of changes across systems; ✓Ability to integrate ChaRM with an Enterprise Change Management System (i.e. Remedy, ServiceNow) in order to keep one global standard for the enterprise.
  37. 37. What’s Next? ▪ Learn more about our Future Focus Roadmap ▪ 1 day workshop for ChaRM ▪ Deep-dive into each “individual part” of Change Control Management ▪ Live demonstrations based on Support Package 7 ▪ Interactive discussions specific to your scenario and requirements ▪ Recommendations and roadmap document ▪ 3 day workshop for Solution Manager 7.2 ▪ Covers all SAP Solution Manager scenarios ▪ An agenda collaboratively developed between Techedge and your Business and IT teams ▪ Recommendations and roadmap document ▪ Our Roadmap offerings are available for a fixed-fee that is waived if your team decides to move forward with an implementation
  38. 38. Confidential - Do not duplicate or distribute without written permission from Techedge Change Control Management in SAP Solution Manager Accelerating Business Request Delivery in the Digital Era Nathan Williams July 11, 2018

×