Planification, déploiement, fonctionnement, administration du client Lync Mobile 2013 Animée par Natacha Miko et Stefan Plizga de Microsoft

1. aka.ms/lync-conference

5. 5

6. Sign-in and Push notification
Feature/Capabilit
y
Lync session
remains signed in
Lync 2013
desktop client
●
●1
iPhone
iPad Androïd
●1
●1
●
Support for push
notifications
●
●
Country code
populates based on
region settings
Account
information for
multiple users can
be cached on the
same device
Windows Phone
●
●1

7. Confere
ncing
Support
in Lync
Mobile
Clients
Feature/Capability
Lync 2013
desktop client
Windows Phone iPhone
iPad
Android
Click a link in the meeting reminder to join a meeting (public
switched telephone network (PSTN))
●
●1
●1
●1
●1
Click a link in the meeting reminder to join a video or VoIP
meeting
●
●
●
●
●
Participate in multiparty IM
●
●
●
●
●
Use dial-out conferencing (server calls the mobile device)
●
●2
●2
●2
●2
Use dial-in audio conferencing
●3
View meeting video
●
●
●
●
●
View multiparty video (gallery view)
●
Wait in meeting lobby
●
●
●
●
●
Use in-meeting presenter controls
●
Access detailed meeting roster for audio conferences
●
●
●
●
●
Access detailed meeting roster for IM conferences
●
●
●
●
●
Share desktop or program
●
View shared desktop or program
●
●
●
●
View shared PowerPoint
●
Use meeting tools (present Microsoft PowerPoint files, use
whiteboard, conduct polls, share files)
●
Navigate a list of your meetings
●
●
●
●
●
●

8. Telephony
Support in
Lync
Mobile
Clients
Feature/Capability
Lync 2013
desktop
client
Windows
Phone
iPhone
iPad
Android
In Lync, tap the call icon to call a contact
●1
●2
●2
●2
●2
Transfer a call
●1
●
●
●
Manage call forwarding
●3
●
●
●
●
Manage team call settings
●3
Manage delegates
●3
Initiate a call to a Response Group
●3
Support emergency services
●4
Make calls on behalf of another contact
(manager/delegate scenario)
●3
Handle another contact’s calls, if configured as a delegate ●3
●3
●3
●3
●3
Use Call via Work (Lync Server 2013 places your outgoing
calls so that the receiver’s caller ID displays your work
number instead of your mobile number)
●3
●3
●3
●3
Access voice mail
●4
●
●
●
●
Use the keypad in Lync
●
●3
●3
●3
●3

9. Windows Phone
Following are the Lync 2013 for Windows Phone prerequisites.
•
Windows Phone 8 or the latest version.
•
The Windows Phone device must have the latest updates
available from Microsoft. For details, see Windows Phone 8
update history at
http://go.microsoft.com/fwlink/p/?LinkID=281961.
•
The device must have 12 MB of available disk space.
•
The user must have a voice and data plan from a carrier.

10. IOS
To support Microsoft Lync 2013 for iPhone or Microsoft Lync
2013 for iPad, the device must meet the following requirements:
•
iPhone 4 mobile digital device with Apple iOS 6 or the latest
version.
•
iPad 2 or a later version mobile digital device with Apple iOS
6 or the latest version.
•
iPad mini mobile digital device with Apple iOS 6 or the latest
version.

11. Androïd
To support Lync 2013 for Android, the Android phone must meet the
following requirements:
•
The Android phone must be running Android 4.0 or a later phoneoriented operating system.
•
The device must have a 1.2 GHz dual core or higher CPU.
•
The device camera (front/rear) resolution should be VGA or higher.
•
Other hardware requirements should be aligned with Android 4.0
Compatibility Definition Document

12. Client - Server Interop
Lync Server 2010
with Mobility
Service
Lync Server 2013
(prior to CU “1”
update)
Lync 2013 mobile clients
Error: “You can't sign in
with this version of Lync.
Please install Lync 2010.”
Error: “You can't sign in
with this version of Lync.
Please install Lync 2010.”
Lync Server 2013,
CU “1” – Mobility
Disabled
Notification to upgrade to
the latest version of the
mobility client.
Lync 2010 mobile clients
Lync Server 2013,
CU “1” – Mobility
Enabled
Error: “Can’t sign in
because you are not setup
to use Lync 2013. Please
contact your support
team.””
Error: “Can’t sign in
because you are not setup
to use Lync 2013. Please
contact your support
team.””

13. 13

14. Capacity Planning – Mobility Workflow
1
3
2
• User model
• Number of
Lync users
• Number of
mobile
users
• Number of
FE
• Mobile
devices per
user
• Available
memory
per FE
• CPU
4
• Required min
memory = .5 +
(Active
users)/2000
• Additional CPU
= Active users
* 0.0044
• Plan for failover
• Concurrent
active
sessions
• Available
memory
• CPU

15. Components
•
Lync Server 2013 Unified Communications Web API (UCWA)
•
Lync Server 2013 Mobility Service (Mcx)
•
Lync Server 2013 Autodiscover Service
•
Push Notification Service

16. Supported Topologies
Applying the Cumulative Updates for Lync Server 2013: February 2013 adds the UCWA
web components to support mobility for Lync 2013 Mobile client features in the following
topologies:
•
Lync Server 2013 Standard Edition
•
Lync Server 2013 Enterprise Edition
The Edge Server can be a Lync Server 2010 Edge Server.
A Lync Server 2013 deployment without the Cumulative Updates for Lync Server 2013:
February 2013 will use the Mcx Mobility Service and can provide services only for Lync
2010 Mobile.

17. flow of mobile application web requests for the
Mobility Service and for the Autodiscover Service

18. Prerequisites
Your topology must meet the following requirements to support the Mobility Service and the Autodiscover Service:
•
The Front End pool internal web FQDN must be distinct from the Front End pool external web FQDN.
•
The internal web FQDN must only resolve to and be accessible from inside the corporate network.
•
The external web FQDN must only resolve to and be accessible from the Internet.
•
For a user who is inside the corporate network, the Mobility Service URL must be addressed to the external web
FQDN. This requirement is for the Mobility Service and applies only to this URL.
•
For a user who is outside the corporate network, the request must go to the external web FQDN of the Front End
pool or Director.
If you support automatic discovery, you need to create the following DNS records for each SIP domain:
•
An internal DNS record to support mobile users who connect from within your organization's network.
•
An external, or public, DNS record to support mobile users who connect from the Internet.

19. 19

20. Apply Lync update
The Lync cumulative update February 2013 is required to have the mobility 2013.
Updates are available on Lync TechCenter http://technet.microsoft.com/enus/lync/dn146015
1.
To enable the Mobility service, run the following cmdlet: Enable-CsTopology
2.
To enable the Unified Communications Web API (UCWA), you must run the
Bootstrapper.exe tool again on all Lync Server 2013 Director servers, Standard
Edition servers, and Enterprise Edition front end servers on which the web
components are installed and updated. The command to run the tool is as follows:
%ProgramFiles%Microsoft Lync Server 2013DeploymentBootstrapper.exe

21. Record DNS
Internal
Lyncdiscoverinternal.<SIP Domain>
IP FE Pool / Lync internal webservices
External
Lyncdiscover.<SIP Domain>
IP Reverse Proxy

22. Certificat

23. Set mobility Policy
Enable Mobility/ VoIP/ Video/ Outside voice
Set-CsMobilityPolicy -Identity "site:Redmond" –EnableMobility $true EnableOutsideVoice $False

24. Configure Push notificatification for WP8
& Lync mobile 2010 (WP, iOS, Androïd)
•
Add a Lync Server online hosting provider
New-CsHostingProvider -Identity "LyncOnline" -Enabled $True -ProxyFqdn
"sipfed.online.lync.com" -VerificationLevel UseSourceVerification
•
Set up hosting provider federation & enable federation
New-CsAllowedDomain -Identity "push.lync.com“
Set-CsAccessEdgeConfiguration -AllowFederatedUsers $True
•
Enable Push notification
Set-CsPushNotificationConfiguration -EnableApplePushNotificationService $True EnableMicrosoftPushNotificationService $True

25. 25

26. VoIP on Mobile
Alice@contoso.com
Notification channels?
P-Get Event Channel
VoIP socket
Push Notification
UCWA supports
different notification
mechanisms across
varied mobile
platforms

27. Receive VoIP call
PSTN/
GSM
Internet
Alice@contoso.com
MPNS
Accept call
Reverse
Proxy
EDGE
EDGE
DMZ
Forward
Proxy
Exchang
e Online
SIP Federation
(push.lync.com)
Enterprise
Media Flow
Media
Gateway
Bob@contoso.com
Incoming Call Notification
PNCH
Services
P-Get Event Channel
Make call
Call accepted
Mediation
Server
Pool 1
Pool 2
Lync Web Components (UCWA, AutoD)
Lync Server
Pool 3
HTTP
SIP
Media

28. Receive VoIP call – Push
Notification
PSTN/
GSM
Send push to device
Internet
Alice@contoso.com
Accept Call
Reverse
Proxy
DMZ
Forward
Proxy
Enterprise
Exchang
e Online
EDGE
EDGE
SIP Federation
(push.lync.com)
Media Flow
Media
Gateway
MPNS
Bob@contoso.com
PNCH
Services
Send push to Lync Online
Make call
Call accepted
Mediation
Server
Pool 1
Pool 2
Lync Web Components (UCWA, AutoD)
Lync Server
Pool 3
HTTP
SIP
Media

29. VoIP Socket vs. Push Notification
VoIP Socket
Push Notification
Streamlined notifications (free-form)
Requires Push Notifications Clearing House/
Microsoft Push Notifications (MPNs)
Reliable & low latency delivery
Doesn’t require Enterprises to federate with
Lync Online
Can be extended to support apps on Android
Possible high latency for incoming VoIP, IM
notifications due to multiple hops
Best effort push notification delivery by MPNs
Privacy concerns around IM messages for
Enterprises

30. Voice call preferences
Call Preferences?
Wi-Fi/ Cellular Data/ PSTN
Alice@contoso.com
UCWA enables user
to receive incoming
call over their
preferred network

31. Voice Call Preferences: Require WiFi
Alice@contoso.com
(Moves from WiFi to LTE)
Internet
PSTN/
GSM
MPNS
Alice’s setting:
RequireWi-FiforVoIP
Forward
Proxy
Reverse
Proxy
DMZ
Media Flow
Exchang
e Online
EDGE
(SIP)
EDGE
(SIP)
Enterprise
SIP Federation
(push.lync.com)
Media
Gateway
Bob@contoso.com
Make call
PNCH
Services
Fallback
to PSTN
Mediation
Server
Pool 1
Pool 2
Lync Web Components (UCWA, AutoD)
Lync Server
Pool 3
HTTP
SIP
Media
PSTN

32. 32

33. Mobility Policies and Preferences – IT Admin –
CU1 mobility rollout
Control
• Mobility policy controls available for users at global, site and user level: Mobility Policy => EnableMobility
Configure Enterprise Voice for mobile users
• Mobility Policy controls available to disabling VoIP (e.g. for hosting partners): Mobility Policy => EnableVoIP
• Mobility Policy controls to disable outside voice i.e. Call-via-work and Single Number Reach for users: Mobility Policy =>
EnableOutsideVoice
Limit data usage by employees
• Limit VoIP usage on Wi-Fi only networks: Mobility Policy => RequireWIFIForIPAudio
• Limit Video usage on Wi-Fi only networks: Mobility Policy => RequireWIFIForIPVideo
Block push notifications
• PushNotificationConfiguration global policy for Microsoft Push Notifications Service: EnableMicrosoftPushNotificationService
• Disabling would affect the ability to receive VoIP/ IM calls when application is in background
Disable saving history on mobile device
• Disable logging of IM conversation: ClientPolicy: EnableIMAutoArchiving
• Disable logging of call information: ClientPolicy: EnableCallLogAutoArchiving
• Enabling/ disabling these policies would affect conversation history across all clients

34. Mobility Policies and Preferences – IT Admin –
CU2
Control local caching on mobile device
• Mobility policy available to control saving of credentials on mobile devices: Mobility Policy => AllowSaveCredentials
• Mobility policy available to control saving of conversation history on mobile devices: Mobility Policy => AllowSaveIMHistory
• Mobility policy available to control saving of call logs on mobile devices: Mobility Policy => AllowSaveCallLogs
Disable Exchange connectivity from mobile clients
• Mobility policy to disable exchange connectivity from mobile device: Mobility Policy =>AllowExchangeConnectivity
Control SQM
• Mobility Policy controls whether users are allowed to participate in Customer Experience Improvement program: Mobility Policy =>
AllowCustomerExperienceImprovementProgram
Limit data usage by employees
• Limit application and data collaboration usage on Wi-Fi only networks: Mobility Policy => RequireWIFIForSharing

35. Mobility Controls and Preferences – Mobile User
Limit Data Usage
• Require Wi-Fi for Voice
• Require Wi-Fi for Video
• Require Wi-Fi for Sharing
Manage Notifications
• Push Notifications on/ off for VoIP and IM (Windows Phone only)
Contacts
• Phonebook access on/ off
• Photos on/ off
Control Outside Voice
• Specify Mobile Number
Accessibility
• TTY mode on/ off

37. Trois sociétés unies dans l’univers du son
Solutions Micro-casques et
audioconférences portables
Professionnels et Grand Public.
13 - ABOUT JABRA
Dispositifs d’aide auditive Professionnels
et Grand Public.
1er fabricant au monde d’équipements de
mesure et de logiciels d’analyse pour
l’audiométrie et les explorations
fonctionnelles (PEA/VNG)

38. De l’importance du dernier maillon ?

39. 39

40. 40

41. LES TENDANCES IMPACTENT NOTRE
INDUSTRIE ET NOTRE FACON DE TRAVAILLER
Mobilité
Travailler
n’importe où
Source: Candefero quick poll, 292 respondents, January 2013

42. L’adoption mène
au déploiement
Récompense
Retour sur investissement
LES SOLUTIONS JABRA ACCELERENT
L’adoption des solutions de collaboration
Un déploiement
réussit mène à
un bon ROI
L’expérience
aboutit à
l’adoption
ROI
Devices
Make
Experiences
Adoption / Productivité
Risque

43. A NEW WORLD. A NEW WORKER.
A NEW OPPORTUNITY.
3 - MOVING FORWARD

44. La voix…
…une
application
MOBILITE
 MAINS LIBRES
 NOISE BLACKOUT
 CLARTE
 CEBP


45. D’un Usage
unique…
..à une mutliconnectivité
MULTI- SOLUTIONS
 MULTI-CHANNELS
 MULTI-TACHES
 USB/DECT
BT…


46. Du Casque
basique …
..A une
solution
intelligente
PERFORMANCE
 TAILLE/STYLE
 DETECTEUR
 CONTEXTE


47. Passer de
l’accessoire…
...au necessaire
FLEXIBILITÉ
 FIABILITÉ
 SERVICES
 CONFIANCE


48. L’outil de
travail…
...devient un
plaisir a porter
CHARGE DE TRAVAIL
 STYLE DE VIE
 ÉQUILIBRE
 PROFITER


49. NOUVEAUTÉS PRODUITS POUR MICROSFOT LYNC
25 - MOVING FORWARD

50. Jabra and microsoft
GET THE FULL BENEFIT OF VOICE COLLABORATION VIA MICROSOFT® LYNC™
•
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•
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rich and integrated experience for Microsoft® Office Communicator 2007 and
Microsoft® Lync™ 2010/2013
•
Jabra’s Optimized devices deliver plug and play registration with the Lync server,
automatic device detection, remote call control from the device, and superior wideband
audio quality.
•
Jabra enables users to derive the full business productivity, efficiency and cost benefits
they expect from Microsoft® Lync™ through enhanced voice collaboration based on
simplicity.

51. Jabra & Microsoft: Partenariat dans la durée
UC device strategic
alliance agreement signed
September 2006
2008 OEM Hardware Solution
PARTNER OF THE YEAR FINALIST
First headset
devices qualified for
Office Communicator 2007
(GN2000 & GN9300 )
2012 most complete product portfolio in
depth and breadth with over 25 optimized
solutions (Corded and Wireless)
Start of large scale HS
deployments in 2009 with
MS Office Communicator R2
Jabra has delivered the world’s largest UC
installation in one single company – close to
100,000 headsets installed worldwide in 2010
(and cont.).
51

52. Bénéfices des équipements certifiés ?
•
Audio wideband for professional
communications
•
Integrated in line controls, easy and
intuitive devices
•
Plug & Play solutions, no drivers needed
•
Lync optimization
•
One headset for all your devices

53. Jabra Motion
conçue en fonction de vos
besoins

54. Jabra SPEAKTM 510
POUR DES CONFERENCES EN TOUT
LIEU

55. DIAL 550
USB phone and speaker phone
Key Benefits
Handset to ease the transition from desk phone to UC
‒
‒
‒
‒
‒
‒
‒
Simple, intuitive user interface
Great portability
Small dialpad and slim design
Best value/low cost for large scale deployments
Professional entry-level handset
Always on – even when the PC is in lock mode
On-touch call control
Key Features
‒
‒
‒
‒
‒
‒
‒
Plug-and-play USB connectivity
LCD display showing call details
Dedicated answer/end and mute buttons
Wideband audio quality
Hearing protection with PeakStop™ technology
Speaker at the back for hands free use
USB powered
User Types
OFFICE
WORKER
STANDARD (<4h)
HOME WORKER
INTENSIVE (>4h)
HOME WORKER
MOBILE
WORKER
CALL
CENTER

56. Jabra XPRESS, le contrôle d’un seul clic

57. Une gamme complète pour le ”mobile worker”
MOBILE CENTRIC
CONNECTIVITY
DESK CENTRIC
OFFICE CENTRIC
JABRA SUPREME UC
27 - MOVING FORWARD
JABRA MOTION UC
JABRA
SPEAK 510
JABRA
BIZ 2400 USB

58. World-class companies use jabra
WE WORK WITH 99% OF
GLOBAL FORTUNE 100 COMPANIES
EXCEPT ONE
...WE ARE WORKING ON IT.